montollc.com

We are a fast-growing credit consulting company that helps clients boost personal credit and obtain business credit. We are looking for a highly motivated, responsible, and trustworthy bilingual virtual assistant (Russian & English) to join our team.
 

This role requires working Monday–Friday, 9:00 AM – 5:00 PM Pacific Time. We need someone who actually works during work hours, communicates professionally, and takes ownership of tasks.
 

Key Responsibilities:

• Onboard new clients and guide them through the credit improvement and business credit process
• Communicate with clients in English and Russian (calls, messages, emails)
• Answer client questions and provide ongoing support
• Manage CRM systems and client records
• Draft emails, follow-ups, and client communications
• Be proactive and creative in solving client issues
• Assist with sales-related tasks when needed
   

Requirements:

• Fluent in English and Russian (spoken and written)
• Fast computer and high-speed stable internet
• Excellent typing and writing skills
• Experience working with CRM systems and email communication
• Organized, self-motivated, detail-oriented, and trustworthy
• Ability to work independently and follow SOPs
• Sales experience is a big plus
   

Benefits – We Offer:

• 100% paid sick leave
• 7 working days of paid vacation (increases with time at the company)
• Competitive salary with annual salary promotions
• Professional growth & career development opportunities
• Internal training and mentorship
• Opportunity to develop high-value skills in financial and credit industries
   

We are a fast-growing credit consulting firm seeking a high-performing Bilingual Client Success Manager. 
We need a disciplined professional who actually works during work hours, communicates professionally, and takes ownership of results.

This role requires working Monday–Friday, 9:00 AM – 5:00 PM Pacific Time. 
 

Responsibilities

• Serve as the primary contact for English and Russian-speaking clients via calls, messages, and emails
• Onboard new clients and guide them through the credit improvement and business credit process
• Provide proactive support, troubleshoot issues creatively, and resolve ongoing client inquiries
• Manage CRM systems, maintain client records, and draft professional communications
• Assist with sales-related tasks and lead follow-ups when needed
• Monitor and analyze key metrics related to customer health to mitigate risks and improve retention
   

Must Have

• Fluency in English and Russian (written and spoken)
• Availability to work 9:00 AM – 5:00 PM PT
• Experience working with CRM systems and email communication
• Ability to create, follow, and continuously improve Standard Operating Procedures (SOPs)
• Fast computer and stable high-speed internet
• Excellent typing and professional writing skills
   

Nice to Have

• Prior experience in Sales or B2C Account Management
• Experience in the financial or credit industries
• Ability to handle high-stakes conversations with various stakeholders
   

Benefits

• 100% paid sick leave
• 7 working days of paid vacation (increases with tenure)
• Competitive salary with annual performance-based promotions
• Internal training, mentorship, and career growth opportunities