MOJAM

Are you an innovative, customer-focused PRO? At Mojam, we’re looking for a CRM Marketing Manager who’s ready to shake things up and revolutionize how we connect with our players! 🚀 If you’re passionate about creating personalized customer journeys and driving retention, we want you on our team. Help us elevate our CRM strategies and build stronger relationships with our community.

⚡️ What to do :
 

• Manage and optimize the CRM platform to enhance customer engagement, segmentation and personalization
• Develop and implement a comprehensive CRM strategy, including email, web push, and on-site communications, to increase customer retention and engagement
• Design and execute customer segmentation strategies to ensure relevant and targeted messaging to different customer segments
• Utilize A/B testing to continuously improve CRM activities effectiveness
• Monitor, analyze, and report on the performance of CRM initiatives, making data-driven recommendations for optimization and improvement
• Collaborate with the Marketing, Product, and Analytics teams to align CRM activities with overall company goals and strategies
• Control production of all necessary materials
• Stay up to date with the latest industry trends, best practices, and emerging technologies related to customer retention and CRM 

🦸 Your superpowers

• 2+ years of experience in CRM/ Retention/Email Marketing
• Proficient in using CRM platforms and marketing automation tools
• Detailed expertise in email, web push, on-site communication retention strategies
• Analytical and data-driven, with the ability to interpret customer data and make informed decisions on CRM initiatives
• Strong copywriting skills, possessing the ability to produce engaging and persuasive content tailored to different customer segments
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments
• Results-oriented mindset with a focus on driving measurable improvements in customer retention metrics and CRM performance
• Continuously seeking opportunities to innovate and improve retention strategies and CRM processes
• Upper-intermediate (B2)
• HTML and CSS proficiency

Being well-acquainted with the gaming industry, having a passion for video games (CS ideally) would be a substantial asset.

🍪Team Perks

• Totally remote work from wherever you grind. Into coworking? We’ve got your back
• Flex schedule with no time tracking, because our goal is results
• Work gear on us, get the tech you need
• Half-year bonus Twice a year every mojamer receives a sweet bonus as a nod to our shared achievements
• Health buffs: compensation for sports and mental health, paid sick leaves, and 18 days for vacation
• Skill boosts: we cover training, certs, UA and ENG classes, and pro tips from our top mojamers
• Day-offs and gifts on important dates that you choose yourself (birthday, work anniversary, child’s birth, wedding)
• A squad of PRO&BROs to craft epic gaming worlds with! 

Ready to elevate CRM to new heights 😉? We’re excited to see your CV and hopefully welcome you aboard! Let’s add more jam together 🚀

Mojam is on the hunt for a PRO Email Marketing Manager who loves gaming and wants to make a real impact! If you’re all about creating impactful customer journeys — we need you on our team! Join us and let’s take email marketing to the next level by craft campaigns that truly resonate with our community!

🦸 Your Superpowers

• 2+ years of experience in Email Marketing, CRM, or Retention Marketing
• Proficiency in email automation platforms, segmentation and personalized campaign creation
• Expertise in email deliverability and domain management, including Postmaster tools, with a focus on maintaining high deliverability rates
• Strong understanding of best practices in maintaining domain reputation, handling bounce rates, and optimizing inbox placement
• Strong copywriting skills — crafting engaging, high-converting content for different audience segments
• Experience with A/B testing, deliverability optimization, and performance tracking
• Analytical mindset with expertise in tools like GA4, Looker Studio, or similar for campaign reporting and lifecycle optimization
• Basic HTML/CSS knowledge for email template customization
• Results-driven approach, focusing on measurable improvements in open rates, CTRs and conversions
• English proficiency (B1 or higher)
• A passion for Counter-Strike and the gaming industry is a huge plus!

⚡️ What to do

• Develop and execute data-driven email campaigns to drive engagement and retention
• Optimize email segmentation, automation flows and personalized messaging
• Monitor key email metrics, analyze performance and implement improvements
• Collaborate with CRM, Product, and Analytics teams to align email strategies with broader retention goals
• Stay up to date on email marketing trends, best practices and industry innovations

🍪 Team Perks

• Totally remote work from wherever you grind. Into coworking? We’ve got your back
• Flex schedule with no time tracking, because our goal is results
• Work gear on us, get the tech you need
• Half-year bonus Twice a year every mojamer receives a sweet bonus as a nod to our shared achievements
• Health buffs: compensation for sports and mental health, paid sick leaves, and 18 days for vacation
• Skill boosts: we cover training, certs, UA and ENG classes, and pro tips from our top mojamers
• Day-offs and gifts on important dates that you choose yourself (birthday, work anniversary, child’s birth, wedding)
• A squad of PRO&BROs to craft epic gaming worlds with!

Ready to level up? 🎯Apply now and let’s build winning email campaigns! Hopefully welcome you to the Mojam team!

Let’s add more jam together 🚀