ModsquadGroup

Join ModsquadGroup as a Moderation Specialist!

Are you detail-oriented, tech-savvy, and passionate about maintaining a safe and positive online environment? ModsquadGroup is looking for a Moderation Specialist to review and monitor content, ensuring it adheres to community guidelines. If you’re looking for a dynamic role where you can make a real impact, this opportunity is for you!

What You’ll Do:

• Review photo and video content to ensure compliance with platform policies and guidelines
• Identify and remove inappropriate, harmful, or rule-breaking content (which may include graphic, explicit, violent, or political material)
• Maintain a high level of accuracy and consistency while moderating content
• Stay updated on evolving policies through ongoing training and refresher sessions
• Provide feedback and suggestions to improve moderation processes and efficiency

What We’re Looking For:

• Tech-savvy — you learn new tools and applications quickly
• Self-motivated & independent — you can manage tasks with little supervision
• Detail-oriented — you can spot subtle issues that may violate policies
• Resilient & adaptable — you handle challenging content and feedback professionally
• Strong communication skills — you collaborate effectively with both internal teams and external users
• Reliable high-speed internet & computer — you can work efficiently with multiple tabs and programs open

Nice to Have:

• Previous photo and/or video moderation experience
• English proficiency at an Intermediate level or higher

What We Offer:

• Flexible schedule — 8-hour shifts, including approximately 2 night shifts per week
• Competitive salary
• Growth opportunities within the company

The Hiring Process:

• CV Review
• Short Phone Screen (up to 10 min)
• Interview with the Hiring Team
• Job Offer!

Join Our Team as a Customer Support Representative!

Are you a skilled communicator with a passion for helping others? Do you thrive in a fast-paced environment where every conversation makes a difference? We’re looking for a Customer Support Representative to join our team and provide top-notch support to our customers via chat. If you’re looking for a flexible schedule and an opportunity to grow within a dynamic and customer-focused company, this role is for you! 

What You’ll Do: 

• Respond to customer inquiries and provide timely, accurate, and friendly support via chat
• Assist users with product-related questions, technical issues, and general inquiries 
• Build strong relationships with customers by ensuring an excellent service experience
• Accurately document and track customer interactions in our support system
• Collaborate with the team to share insights, identify trends, and improve overall customer experience
• Escalate complex issues to the appropriate departments and follow up until resolution 
• Stay up to date on product features, updates, and industry trends to provide the best support possible 

What We’re Looking For: 

• Strong English language skills (written & verbal) 
• Previous customer support experience (preferred, but not required!)
• Excellent communication skills — you know how to make complex things sound simple 
• Strong problem-solving abilities and the ability to multitask efficiently
• Tech-savvy — comfortable using chat and customer support software
• Empathetic, patient, and customer-focused — you genuinely enjoy helping people
• Flexible availability, including occasional night shifts, weekends, and holidays 

What We Offer: 

• Full-time position with a structured yet flexible schedule Morning, day, and occasional night shifts (varied schedule for work-life balance) 
• Opportunities for growth in a supportive and collaborative environment 
• Work with a team that values your contributions and encourages new ideas

The Hiring Process: 

• CV Review 
• Quick Intro Call (up to 10 min) 
• Interview with the Hiring Team 
• Test Task (if applicable) 
• Job Offer!