MeGaDev

We are seeking an experienced SAP Service Cloud Integration Consultant to support customer experience transformation initiatives in complex enterprise environments. This role combines consulting, solution design, and system integration, with a strong focus on connecting SAP Service Cloud with other SAP CX products (such as SAP Emarsys, CDP, CDC) and external systems. You will work closely with business stakeholders and technical teams to design scalable, reliable, and efficient customer service solutions. Key Responsibilities: 
• Analyze business requirements and translate them into SAP Service Cloud and integration solutions 
• Design and implement integrations between SAP Service Cloud, SAP CX products, and external systems using APIs and middleware • Develop and optimize REST/SOAP integrations ensuring secure and reliable data exchange 
• Collaborate with stakeholders, acting as a bridge between business and technical teams 
• Support configuration and optimization of SAP Service Cloud aligned with customer service processes 
• Work with middleware platforms (e.g., SAP CPI / Integration Suite) to orchestrate data flows

We are seeking an experienced CMDB Discovery Software Engineer to join our consulting team for a high-visibility initiative with a major enterprise banking client.

Following a strategic migration from ServiceNow to Jira, the client is now optimizing their configuration management landscape. You will be the technical lead focused on automating and enriching Jira Assets using Lansweeper SaaS and other enterprise data sources.

The Role

This is a remote-first consulting assignment requiring occasional quarterly travel to Riga, Tallinn, or Vilnius. You will join a lean, expert team of 4–5 specialists to build a reliable, high-integrity "Golden Record" for the client’s enterprise assets.

Core Objectives:

• Lansweeper Optimization: Mature the configuration of Lansweeper SaaS to improve discovery coverage and data quality.
• Jira Assets Mastery: Design and manage object schemas, attributes, and complex import configurations within Jira Assets (formerly Insight).
• Data Reconciliation: Build logic to merge data from Active Directory, Intune, and cloud inventories, resolving conflicts and deduplicating records.

Must-Haves

CMDB & Data Modeling (4+ Years)

• Deep expertise in enterprise CMDB environments and configuration management.
• Strong grip on CI classes, relationship mapping, lifecycle models, and ownership structures.

Jira Assets Expertise (3+ Years)

• Hands-on experience with Jira Assets (Insight): object schemas, types, and automated import configurations.

Discovery & Lansweeper (3+ Years)

• Advanced proficiency with Lansweeper SaaS.
• Proven ability to configure network scanning, credentials, and scan targets.
• Skill in reducing "false positives" and improving hardware/software inventory consistency.

Integration & Reconciliation (3+ Years)

• Experience reconciling multiple sources (e.g., AD/Azure AD, Intune, MECM, Virtualization/Cloud inventories).
• Practical knowledge of matching rules, unique keys, and "Golden Record" design.

The Bonus List

• Industry: Experience in Enterprise Banking or highly regulated sectors.
• Project History: Background in CMDB migrations (specifically ServiceNow to Jira) or post-migration stabilization.
• Automation: Experience automating CMDB enrichment or security platform integrations (e.g., QRadar).
• Consulting Mindset: Ability to balance "in-the-weeds" execution with high-level pragmatic solution design.