Our offices are located in the USA, Canada and Ukraine (Kyiv and Cherkassy).
We are the professional medical doctors, passionate IT developers and bright managers. We are enthusiastic and dedicated to our mission — to help bring people to a healthier state and empower them to maintain it.
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· 68 views · 10 applications · 21d
Сustomer Support Associate for night shifts
Full Remote · Ukraine · Product · 1 year of experience · B2 - Upper IntermediateRequirements: — Must have a Bachelor’s degree from a recognized university; — Excellent verbal and written English skills; — Excellent interpersonal skills – can converse with irate/upset users or callers; — Prefer customer service background; — Be ready...Requirements:
— Must have a Bachelor’s degree from a recognized university;
— Excellent verbal and written English skills;
— Excellent interpersonal skills – can converse with irate/upset users or callers;
— Prefer customer service background;
— Be ready to work from 00:00 to 8 am;
— Prefer some healthcare knowledge, but not absolutely required.
Responsibilities:
— Respond to customer queries in a timely and accurate way, via phone, email or chat;
— Identify customer needs and help customers use specific features;
— Gather customers’ feedback and Assist in training junior Customer Support Representatives;
— Monitor customer complaints and reach out to provide assistance;
— Share feature requests and effective workarounds with team members;
— Inform customers about new features and functionalities.
Benefits:
a healthPrecision Team is a group of talented, progressive and passionate people with diverse interests and backgrounds. Our team shares a common vision and promotes a culture of openness and forward-thinking.
We provide benefits and perks to keep our employees happy, help boost creativity and productivity and also make the work atmosphere more inviting and really worth being a part of.
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