Media24

About the Role

We’re hiring a Product Operations Manager to own the flow from task intake → triage → crystal-clear specs → delivery, so our developers stay focused and our Head of IT  only touches the highest-value work.
This is a full-time, fully-remote role (40h/week) embedded with IT/Engineering, partnering closely with Operations (COO) on planning, process design, and R&D (including AI-assisted triage).

You’ll build a lightweight system that turns noisy threads into one-page, dev-ready specs, maintains a clean backlog with SLAs, and ships improvements across our brand network without chaos.

What You’ll Do

• Own Task Intake & Triage
  • Design and maintain a simple Intake Form (Notion/Jira/Linear) with purpose, scope, ACs, screenshots/links, deadline & priority.
  • Triage daily, route fast fixes to juniors, escalate only the complex/high-impact items.
• Spec Hygiene & Decision Logs
  • Convert long discussions into 1-page specifications (problem, outcome, constraints, acceptance criteria, references).
  • Keep final decisions in the spec (not comments). Archive noise.
• Backlog & Delivery Cadence
  • Run weekly grooming, WIP limits, and a pragmatic kanban/sprint rhythm.
  • Maintain clear SLAs (small fix ≤2 days; standard ≤7 days; incidents separate lane).
• Cross-Functional Coordination
  • Be the first line for Discord/Email pings; protect engineering focus with a priority queue and concise status updates.
  • Sync with SEO/Content/Sales on money-page and product changes.
• Quality & Release Readiness
  • Ensure UAT checklists, release notes, smoke tests, and post-release follow-ups.
  • Track rework / bounced tickets and fix root causes.
• Metrics & Continuous Improvement
  • Measure lead time, cycle time, SLA hit-rate, rework rate, and correlate releases to traffic/FTD windows.
• AI-Assisted Triage (human-in-the-loop)
  • Pilot an AI “first-filter” that summarizes tasks, suggests ACs/tags, and proposes ownership; you review and publish.

Working Hours

• Full-time, 40 hours per week.
• Core availability Mon–Fri, 9:00–13:00 UK time (GMT+0) for team overlap; remaining hours flexible.

Start Date

ASAP.

What You’ll Bring

• 5–8 years total experience, incl. 3+ years running product/engineering workflows (intake, triage, specs, backlog, delivery) in a startup/agency or media/SEO environment.
• Strong requirements writing skills: you can turn messy threads into crisp 1-pagers with acceptance criteria.
• Solid Agile delivery (kanban/scrum), backlog grooming, stakeholder comms; you know how to say “no for now.”
• Comfortable with web/WordPress ecosystems and collaborating with front-end devs/designers.
• Tooling: Notion/Jira/Linear, Google Workspace; basics of Figma/wireframing; data-literate with ops metrics.
• Excellent English, concise writing, and a calm, structured working style.

Bonus Points

• iGaming affiliate/SEO experience; understands money pages and why speed/uptime impact EPC/FTDs.
• Experience with automation/AI (Zapier/Make/n8n, LLM assistants) to remove manual toil.

Why Join Us

• Direct impact: unblock engineering, reduce chaos, and accelerate releases across 60+ teammates.
• Work closely with Head of IT and the COO on modern, AI-augmented operations.
• Flexible, fully remote, international environment.
• Clear ownership, smart processes, and room to innovate.