MasterHost

Company: Masterhost
Location: Remote

Type: Full-time. Evening and Night Shifts.
Language: English (external communication), Ukrainian (internal communication)

About Us:
Masterhost is a fast-growing Ukrainian short-term rental property management company operating in Canada, the USA, and Dubai. We specialize in full-service Airbnb and vacation rental management, providing seamless guest experiences and hands-free property care. As we continue to grow, we're hiring a Chat Manager / Concierge Service Manager to join our remote guest support team.

Responsibilities:

• Respond to guest inquiries and messages on platforms like Airbnb and VRBO
• Handle guest requests, concerns, and questions in a timely, polite, and professional manner
• Coordinate check-ins, check-outs, and special requests with internal operations staff
• Manage guest communication during evening and night shifts
• Ensure high standards of hospitality and guest satisfaction

Requirements:

• English: Intermediate to Upper-Intermediate (written and spoken)
• Strong writing skills with a polite, clear, and professional tone
• Experience in customer support or hospitality is a plus
• Ability to multitask and manage multiple chats
• Stable internet connection
• Responsible and responsive during assigned shifts

What We Offer:

• Long-term remote position with a growing international company
• Evening and night shift availability
• Supportive team and clear communication processes
• Valuable experience in the hospitality and property tech industry
• Monthly salary tied to the US dollar