Lviv IT! LLC. & Smart Choice Software LLC.
Joined in
2019
Lviv IT! LLC. is an outstaffing company, located in Lviv that was founded in Jan 2016 that works exclusively with GoDaddy Inc.
Smart Choice Software LLC. was founded in Feb 2022 and works with Team Internet, Web Pros and most recently Mondu.ai.
Our biggest of our Clients are publicly traded Internet domain registrars and web hosting companies.
They have more than 20 million customers and over 10,000 employees worldwide & power the world's largest cloud platforms dedicated to small, independent ventures!
Besides such basics as competitive salary, comfortable and motivating work environment we offer:
For your professional growth:
- Innovative projects with advanced technologies
- Approach to your professional and career growth
- English lessons.
For your comfort:
- Flexible working hours
- Opportunity to work remotely
- Comfortable office with lunches/snacks
- Working set - MacBooks and 4k Dell monitors
- Accounting assistance.
For your health:
- Medical insurance
- Positive emotional atmosphere
- 20 paid vacation days and national holidays
- 7 undocumented sick days.
For your leisure:
- Fun activities
- Football/ping pong table in the office
- Celebration of all common holidays (New Year, Halloween, etc.)
But what really matters are the people you are going to work with - professional, friendly and ready to help you grow as well as grow with you.
We are waiting for IT talents, become one of them!
Smart Choice Software LLC. was founded in Feb 2022 and works with Team Internet, Web Pros and most recently Mondu.ai.
Our biggest of our Clients are publicly traded Internet domain registrars and web hosting companies.
They have more than 20 million customers and over 10,000 employees worldwide & power the world's largest cloud platforms dedicated to small, independent ventures!
Besides such basics as competitive salary, comfortable and motivating work environment we offer:
For your professional growth:
- Innovative projects with advanced technologies
- Approach to your professional and career growth
- English lessons.
For your comfort:
- Flexible working hours
- Opportunity to work remotely
- Comfortable office with lunches/snacks
- Working set - MacBooks and 4k Dell monitors
- Accounting assistance.
For your health:
- Medical insurance
- Positive emotional atmosphere
- 20 paid vacation days and national holidays
- 7 undocumented sick days.
For your leisure:
- Fun activities
- Football/ping pong table in the office
- Celebration of all common holidays (New Year, Halloween, etc.)
But what really matters are the people you are going to work with - professional, friendly and ready to help you grow as well as grow with you.
We are waiting for IT talents, become one of them!
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· 78 views · 14 applications · 14d
Customer Support
Full Remote · Ukraine · 1 year of experience · English - B2To support the organic growth and a highly acquisitive agenda, Team Internet is looking for an ambitious Customer Support Consultant (Level 1) to join its Customer Success Department. This is an exciting and varied opportunity to gain wider skills and...To support the organic growth and a highly acquisitive agenda, Team Internet is looking for an ambitious Customer Support Consultant (Level 1) to join its Customer Success Department.
This is an exciting and varied opportunity to gain wider skills and participate in the future growth of this group.
Responsibilities:
Technical Support (Domains / DNS / SSL)
- Provide technical support for domain registration, transfers, verification, owner changes/trades, DNS, and SSL certificates
- Handle various ccTLDs and gTLDs
- Manage inquiries via phone, live chat, and Zendesk ticketing system
- Work in a high-volume, fast-paced environment
- Ensure timely and accurate resolution of customer requests
Requirements / Experience:
- Relevant experience in Customer/Client/Technical Support, preferably in domain/hosting (CNR) area
- Candidates with prior experience in domain/hosting support will be given preference due to the complexity of processes and products
- English: Minimum B1+ (conversational)
- German: Minimum B1+ (conversational) will be plus
Work Schedule:
- Monday–Friday
- One morning shift per week: 09:00–17:00
- One evening shift per week: 11:00–19:00
- Other days: 8-hour shifts with flexible start time between 08:00–12:00
- Supportive management and team environment
- Internal onboarding and continuous training
Workload:- Respond to ~3–6 customer calls per day (team total up to ~20 calls/day)
- Provide support via ~1–6 live chats per shift (team-wide volume: 15–30 chats/day)
- Operate in a high-load environment with multiple systems and products
Meetings:
- At least 4 meetings per week:
- 2 team support meetings for updates
- 2 ticket review sessions for complex cases with manager and colleagues
___________
Q&A
Does the job come with a probation period?
Yes, there is a 3-month probation period.
What is the expected work schedule?
Full-time, flexible. You can work remotely or choose a hybrid mode (on-site in the Lviv office + remote).
Social Package & Benefits:
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- Full medical insurance
- MacBook & accessories
- English lessons
- Accountant assistance
- Minimal bureaucracy and formalities — focus on synergy and effective communication
- 20 vacation days
- 7 unconfirmed sick days
Hiring process:
- Screening call with Recruiter (soft skills interview) ~ 15 min
- Interview with a Manager from Team Internet ~30 min
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