lalafo

We are looking for a hands-on AI Implementation Project Manager to strengthen and modernize our customer support processes.

If you’re experienced in support process design, enjoy working with tech teams and AI tools, and love turning user feedback into actionable improvements—this role is for you.

In this position, you’ll be responsible for setting up and improving our customer support tools and processes, automating workflows using AI-powered solutions, experimenting with new technologies, and building scalable systems.

Key Responsibilities

• Describe and document current and future customer support processes, identifying opportunities for AI-driven optimization.
• Design and implement tools and workflows — especially AI-powered ones — to monitor, automate, and improve these processes.
• Systematize feedback from users and team members, turning it into clear, actionable tasks for further enhancement or automation.
• Formulate and test hypotheses for process improvements, including the application of AI solutions.
• Manage a backlog of support-related improvements, experiments, and AI/tool updates.
• Set clear tasks for developers and collaborate with tech teams to implement both traditional and AI-based tooling changes.
• Act as a bridge between local support teams, developers, and stakeholders to align needs and drive execution — with a focus on scaling through intelligent automation.
• Create processes to ensure bugs are addressed by tech teams within SLA, leveraging automation where possible to track and escalate issues.
  
   

Required Skills and Experience

• Analytical mindset and confidence working with data (Google Sheets/Excel a must; SQL, Power BI a plus).
• Experience setting up and optimizing customer support processes, including working with SLAs, OKRs, and support metrics (NPS, CSAT).
• Ability to structure tasks and manage cross-functional collaboration effectively.
• Comfortable working with AI tools and leveraging them to enhance automation and insights.
• Skilled at troubleshooting and proactive in experimenting with new ideas.
• Intermediate or higher level of English (B1+).
  
   

Nice to Have

• Experience in process design and optimization.
• Background in customer support, tech support, QC, or CX, ideally in a lead or tooling role.
• Experience working with multicultural and distributed teams.
• Confidence reading product documentation and configuring new tools independently.
   

Why Lalafo?

• Impact & Ownership: You’ll own automation and support process improvements across multiple markets.
• Experimentation Culture: Your ideas will be tested and scaled.
• Flat & Collaborative: You’ll work directly with decision-makers and engineers.
• Flexibility – Hybrid work format from our offices in Kyiv or Cherkasy.
• Growth: Learn, experiment, and grow within a supportive and data-driven team.
  
   

This is not a people management role — it’s perfect for someone who wants to focus on systems, automation, experimentation, and making things better every day.

Are you the one to take our customer support to the next level? Let’s talk.

About Us

We are looking for an experienced Senior PHP Developer to join our team and work on developing and maintaining high-quality applications. You will work with a modern tech stack, build scalable solutions, and implement best development practices. 

Responsibilities

• Develop and maintain high-quality PHP applications using the Symfony framework
• Design and implement RESTful APIs for various business requirements
• Work with message queuing systems (RabbitMQ, Kafka) for asynchronous processing
• Collaborate with cross-functional teams to deliver scalable solutions
• Optimize application performance using caching strategies (Redis)
• Participate in code reviews and maintain coding standards
• Deploy and manage applications using Docker containers
• Troubleshoot and resolve complex technical issues

Requirements

Hard Skills:

• PHP 8.0+ — Strong proficiency in modern PHP development
• Symfony — Extensive experience with the Symfony framework
• RabbitMQ — Knowledge of message queuing and asynchronous processing
• Apache Kafka — Experience with distributed streaming platforms
• REST API — Proven experience in designing and implementing RESTful services
• Docker — Experience in containerization and deployment
• Redis — Experience in caching and data structure storage
• 5+ years of experience in PHP development
   

Nice to Have:

• Experience with Yii2 framework

Soft Skills:

• Strong analytical thinking and problem-solving abilities
• Excellent verbal and written communication skills for effective team collaboration
• Ability to work effectively in cross-functional teams
• Adaptability and willingness to learn new technologies
• Attention to detail and code quality
• Time management skills with the ability to prioritize and meet deadlines
• Mentoring experience and knowledge sharing
• Critical thinking and the ability to evaluate technical approaches and make informed decisions

Lalafo is a fast-growing C2C marketplace with over 3.5 million active users. We provide an online platform that enables people to buy and sell goods, order services, find jobs, and connect with specialists. Since 2015, we’ve been operating in markets such as Kyrgyzstan, Azerbaijan, Serbia, and Poland.

We’re currently looking for a Junior PHP Developer based in Kyiv or Cherkasy 🇺🇦

Office presence is required — this is not a remote role.

Our tech team is building fast, scalable, and user-oriented solutions that support millions of users. If you’re passionate about backend development, eager to grow your skills, and excited to contribute to a live product — we’d love to have you join us!

Responsibilities:

• Develop and maintain PHP applications under the guidance of senior developers
• Implement REST API endpoints and third-party integrations
• Work with SQL/NoSQL databases and optimize queries
• Learn and apply message queue concepts (e.g. RabbitMQ)
• Write clean, well-documented, OOP-compliant code
• Participate in code reviews and knowledge-sharing sessions
• Collaborate with team members and QA engineers
• Contribute to testing and debugging processes
   

Requirements:

• PHP 8.0+ — basic to intermediate level
• Experience with pet or commercial projects
• Solid understanding of OOP principles and basic design patterns
• Understanding of REST API architecture and tools like Postman
• Knowledge of SQL databases (e.g. PostgreSQL, MySQL)
• Basic understanding of message queues and async processing
• Git (basic usage: commits, branches, pull requests)
   

Soft Skills:

• Eagerness to learn and grow with support
• Attention to detail and clean code
• Proactive attitude and willingness to ask questions
• Good communication and collaboration skills
• Self-organization and time management
   

We offer:

• ✨ Real-world product experience with millions of users
• 👨‍🏫 Mentorship from mid- and senior-level developers
• 🚀 A growth-oriented environment with exciting, challenging tasks
• 🧠 Code reviews and regular internal knowledge-sharing sessions
• 🤝 A friendly team and open, honest communication
• 🏢 Office-based teamwork in Kyiv or Cherkasy

Required:

• 🇬🇧 English: B1+ and above (for internal documentation and communication)
• 🇺🇦 Location: Kyiv or Cherkasy — office attendance required
   

Hiring Process:

Test task, HR interview, Technical interview