Koyfin

Location: Remote/Office in Kyiv
Working hours: EST Time Zone, 9 AM - 6 PM EST

About Us

Koyfin is a fast growing fintech company building a powerful, intuitive analytics platform used by financial advisors and individual investors to research ideas, manage portfolios, and grow their businesses. We believe every investor deserves world-class research tools without the complexity or price tag of legacy platforms.

Responsibilities
Customer Support

• Provide high-quality customer support via email and help center.
• Resolve customer inquiries clearly and efficiently, ensuring a great customer experience.
• Troubleshoot issues, report bugs, and collaborate closely with Product and Engineering teams to drive resolution.
• Act as the voice of the customer, sharing insights and feedback to help improve the product.
• Serve as a product ambassador, helping customers understand value, features, and best practices.

Sales & Operational Tasks

• Conduct product demos and calls with clients, including onboarding and training sessions.
• Schedule demos, training sessions, and customer calls across international time zones.
• Prepare and send invoices with clear payment instructions; monitor outstanding invoices and send payment reminders.
• Manage contracts via Dropbox Sign and ensure enterprise accounts are accurately updated.
• Track subscription renewals, send timely renewal notifications, and manage subscription transfers.
• Support clients throughout their lifecycle, from onboarding to renewal.
  
  
  Requirements
  Experience
• 2+ years of experience in customer support, ideally in SaaS or with complex products.
• Understanding of the financial field and financial tools (strongly preferred).

• Experience working with international clients (especially US and UK markets).

  Skills

• Fluent English (written and spoken).
• Strong product mindset with a genuine interest in understanding customer needs and use cases.
• Ability to quickly learn and deeply understand the platform and its functionality.
• Excellent attention to detail, strong organizational skills, and structured problem-solving.
• Proactive, empathetic, and customer-focused approach.
• Strong collaboration skills when working with Product, Engineering, and Sales teams.
• Willingness to share knowledge, ideas, and product insights to improve internal processes and customer experience.
  Personal Qualities
• Friendly, approachable, and a true team player.
• Self-driven, fast learner who can onboard quickly and become effective independently.
• Strong sense of ownership with a GSD (Get Stuff Done) mindset.
• Curious, adaptable, and comfortable working in a fast-moving product environment.

We’re looking for a senior Project Recruiter to join us on a full-time, project-based contract and manage the end-to-end recruitment process for product and engineering roles.
 

What you’ll do

• Own the full recruitment lifecycle: sourcing → interviews → offers
• Proactively source and engage engineering and product candidates
• Conduct HR and initial screening interviews
• Coordinate interviews and hiring decisions with US-based stakeholders
• Manage recruitment operations: pipelines, scheduling, candidate communication
• Continuously improve hiring processes by bringing ideas and challenging assumptions

• Push hiring forward, unblock issues, and get things done
   

   

What we’re looking for

• Senior-level recruiting experience in product / tech companies
• Proven experience hiring engineers and product professionals
• Strong, hands-on understanding of US hiring and expectations
• Fluent English; confident running live calls with US teams and candidates
• Passionate about recruitment and genuinely driven to find the right people
• Relentless, proactive, and ownership-driven
• Fast learner, adaptable, and comfortable working independently
• Availability to work US-aligned hours (12:00–20:00 or 13:00–21:00 UA time)
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Compensation

• Base salary + pay per hire