Kinetix

We are looking for a Customer Support Representative to join our growing iGaming team. In this role, you will be the first point of contact for our players, providing fast, friendly, and professional assistance through live chat, email, and messengers. Your main tasks will include helping with account and payment questions, resolving issues, and ensuring a smooth and positive gaming experience.

📌 Requirements:

• Previous experience in customer support (iGaming experience is a big plus).
• Strong written and verbal English (knowledge of additional languages is a plus).
• Ability to work evening and night shifts.
• Excellent communication and problem-solving skills.

• Attention to detail and ability to multitask.

   

🔧 Responsibilities:

• Provide professional and friendly customer support via live chat, email, and messengers.
• Assist players with account, payment, and gameplay inquiries.
• Handle complaints and escalate technical issues when necessary.
• Ensure high-quality service and positive player experience.
• Collaborate with other departments to resolve customer cases.

🕒 Shifts:

• Morning: 08:00 – 16:00
• Evening: 16:00 – 00:00

Night: 00:00 – 08:00 (2 shifts per week)

✨ We offer:

• Full-time remote position with a stable 5/2 schedule.
• Competitive salary.
• Growth opportunities within the iGaming industry.
• Supportive international team and friendly environment.

We are looking for an experienced VIP Manager to work with premium players in an online casino.
 

Responsibilities:
• Manage and grow the VIP client portfolio.
• Provide personal support and high-level service to VIP players.
• Analyze user behavior and prepare personalized offers.
• Coordinate with payments, risk, and CRM teams.
• Participate in creating VIP campaigns, bonus programs, and special promotions.
 

Requirements:
• Experience in the iGaming industry (VIP, Support, CRM, Retention).
• English C1, both written and spoken.
• Understanding of player behavior analytics and segmentation.
• Strong communication skills, customer focus, ability to work under pressure.
 

Work schedule:
• 5/2
• Shift 1: 08:00–16:00
• Shift 2: 16:00–00:00
• Shift 3: 00:00–08:00
 

We offer:
• Work in an international team.
• Remote work.
• Competitive salary and performance bonuses.
• Opportunities for professional growth.
• Paid vacation and sick leave.

We’re scaling an iGaming product for the US market and are looking for a Middle/Senior CRM Manager who can take full ownership of retention, player lifecycle, and CRM systems.

This is not a “send a few campaigns” role.

You’ll be building the CRM engine that drives LTV, retention, and revenue - from foundation to scale.

If you love working with data, segmentation, player behavior, and want real impact on business metrics - keep reading.


Build and scale a high-performance CRM & retention system for an iGaming product operating in a competitive US market.

 Who We’re Looking For - You’re someone who:

• Understands player lifecycle in iGaming (onboarding → activation → retention → reactivation)
• Can design CRM strategy, not just execute tasks
• Thinks in metrics, cohorts, funnels, and hypotheses
• Takes ownership and drives results, not approvals
• Wants to build from scratch and scale, not maintain legacy chaos

We’re open to:

• Senior CRM managers from iGaming
• Strong Middle/Senior specialists from betting, fintech, subscriptions, or e-commerce who understand retention deeply

Key Skills & Experience

• Hands-on experience with CRM / ESP platforms (Customer.io, Smartico, Optimove, Braze, or similar)
• Strong player segmentation skills (value-based, behavioral, lifecycle-driven)
• Experience building:
  • Trigger-based flows
  • Transactional communications
  • Promo & lifecycle campaigns
• Deep understanding of retention & monetization metrics (LTV, churn, ARPU, reactivation)
• Confident with Google Sheets / Excel (analysis, models, reporting)
• Experience with multi-channel CRM (email, SMS, WhatsApp, messengers, calls) — big plus
• Independent, structured, and business-oriented mindset

Responsibilities

• Own and develop the CRM & retention strategy for the product
• Build and optimize triggered, promo, and lifecycle campaigns
• Monitor performance: nothing is done “just because”
• Analyze results, test hypotheses, and improve KPIs
• Work closely with Product, Marketing, Analytics, and Operations
• Lay a scalable CRM foundation for future growth and new GEOs

 Why This Role Is Interesting

• Real impact on revenue, LTV, and player retention
• US iGaming market -  complex, competitive, high-stakes
• Opportunity to build CRM from zero, not fix legacy systems
• Fast decisions, low bureaucracy, high trust
• Clear growth path to Head of CRM

👉 If you’re looking for a role where CRM is a core growth lever, not a support function — this is it.
 

Продуктова компанія в пошуках Anti-fraud менеджера, який розуміє спеціфіку роботи в iGaming ніші.

Вимоги:

• Досвід роботи на аналогічній позиції від 0,5 року;
• Знання інструментів моніторингу фінансових операцій та аналітики даних;
• Досвід роботи з SQL, Excel або іншими інструментами аналізу даних буде перевагою;
• Аналітичне мислення, увага до деталей та навички вирішення проблем;
• Уміння працювати з великими обсягами даних та приймати обґрунтовані рішення;
• Англійська мова на рівні Intermediate+ (для роботи з документацією та комунікації).

Обов'язки:

• Моніторинг та аналіз транзакцій для виявлення підозрілих активностей;
• Розслідування випадків фроду та розробка механізмів його запобігання;
• Використання аналітичних інструментів та алгоритмів для виявлення патернів шахрайської діяльності;
• Підготовка звітності та рекомендацій щодо зниження ризиків.
• Вдосконалення автоматизованих систем виявлення фроду;

• Робота з відділом підтримки.

   

Ми пропонуємо:

• Cтабільну конкурентну заробітну плату;
• Можливість працювати у динамічному середовищі;
• Віддалений формат роботи;
• Кар'єрні можливості;
• Оплачувана відпустка та лікарняні.