Kinetix

Are you passionate about building strong relationships and delivering first-class service? Join our dynamic team as a VIP Retention Manager and become the key point of contact for our most valued players. If you have experience in iGaming, a customer-first mindset, and thrive in a fast-paced environment, this is the perfect opportunity for you!

Main responsibilities:

• Build and maintain strong relationships with our highest-value players—acting as their trusted advisor to keep them engaged, happy, and spending.
• Use powerful data-driven tools to identify and connect with VIP players, focusing on high-impact interactions that boost retention and drive revenue.
• Grow the VIP segment by increasing player lifetime value, hitting growth targets, and minimizing churn—every player counts, and so does their contribution to the bottom line.
• Understand what makes VIPs tick—from play styles to spending habits—and use those insights to drive monetization strategies.
• Communicate clearly and effectively across email, chat, calls, and in-person events to build loyalty and create real, lasting connections with top-tier players.
• Stay on top of our product roadmap and keep VIPs excited and engaged through product updates, exclusive previews, and focus sessions.
• Work closely with internal teams to turn VIP feedback and data into actionable ideas that boost player satisfaction and profitability.
• Monitor player metrics and performance to deliver timely incentives, bonuses, and offers that directly support revenue and retention goals.

• Actively collect feedback from our high-value players and bring those insights to the table to shape better business decisions.

   

What we’re looking for:

• Sales, Account Management, or Player Development Background — Especially within gaming, casino, or other monetization-focused environments.
• CRM Proficiency — You’ve worked with tools like LiveChat, Helpdesk, or similar platforms to track player behavior and manage interactions.
• Fluent English (C1 Level or Higher) — You’ll be working with native-speaker players and need to communicate clearly and confidently.
• Strong Communicator — You know how to keep conversations strategic and value-driven, not just friendly. You get the players because you are one. You understand the culture, the excitement, and what keeps people coming back.
• Instant Messaging Know-How — You’re comfortable handling communications over platforms like WhatsApp, or similar IM tools.
• Results-Oriented — You’re motivated by growth targets, profit goals, and player value—you love seeing the numbers go up.
• Analytical Mindset — You’re comfortable working with player data to spot trends, identify opportunities, and make smart decisions.
• Proven Impact — You’ve helped drive revenue, scale programs, or improve retention through player engagement strategies.

• Gaming Savvy — You get the gaming world and speak the same language as our players. Passion + product understanding = impact

   

What we offer:

• We offer a competitive salary that matches your skills and experience;
• Work from anywhere and keep a good work-life balance;
• Paid vacation and sick leave;
• Work with a supportive and creative team.

We are looking for a Reactivation Manager who will be responsible for bringing back inactive players and re-engaging them with personalized offers, campaigns, and retention strategies. Your mission is to increase player lifetime value and reduce churn through data-driven decisions and creative communication.
 

🔧 Key Responsibilities:

• Develop and execute reactivation campaigns across Email, SMS, Push, WhatsApp, and In-App channels.
• Segment lapsed players based on activity, spend, and behavior to tailor offers.
• Create personalized promotions, bonuses, and incentives to encourage player return.
• Monitor and analyze campaign performance (CTR, conversion, ROI) and optimize accordingly.
• Collaborate with CRM, VIP, and Marketing teams to align strategies.
• Stay up to date with industry trends in iGaming reactivation and retention.
   

🧠 Requirements:

• 1+ years of experience in retention, or reactivation within iGaming or entertainment.
• Strong understanding of bonus mechanics, player lifecycles, and reactivation funnels.
• Hands-on experience with CRM platforms, automation tools, and segmentation.
• Analytical mindset with ability to work with KPIs and player data.
• Creative thinking and copywriting skills for engaging offers.

• Upper-intermediate English or higher.

   

💎 Nice to Have:

• Experience specifically in online casino or sportsbook CRM.

• Knowledge of providers and popular game mechanics (slots, live casino, jackpots).

   

🚀 What We Offer:

• Competitive salary and performance-based bonuses.
• Fully remote work with flexible schedule.
• Career growth in an international iGaming company.
• Supportive and data-driven team culture.

We are looking for a Customer Support Representative to join our growing iGaming team. In this role, you will be the first point of contact for our players, providing fast, friendly, and professional assistance through live chat, email, and messengers. Your main tasks will include helping with account and payment questions, resolving issues, and ensuring a smooth and positive gaming experience.

📌 Requirements:

• Previous experience in customer support (iGaming experience is a big plus).
• Strong written and verbal English (knowledge of additional languages is a plus).
• Ability to work evening and night shifts.
• Excellent communication and problem-solving skills.

• Attention to detail and ability to multitask.

   

🔧 Responsibilities:

• Provide professional and friendly customer support via live chat, email, and messengers.
• Assist players with account, payment, and gameplay inquiries.
• Handle complaints and escalate technical issues when necessary.
• Ensure high-quality service and positive player experience.
• Collaborate with other departments to resolve customer cases.

🕒 Shifts:

• Morning: 08:00 – 16:00
• Evening: 16:00 – 00:00

Night: 00:00 – 08:00 (2 shifts per week)

✨ We offer:

• Full-time remote position with a stable 5/2 schedule.
• Competitive salary.
• Growth opportunities within the iGaming industry.
• Supportive international team and friendly environment.

Key Responsibilities:

-  Develop and implement an SEO strategy to promote social casino brands in the U.S.
- Optimize products for branded traffic and work on expanding organic presence for non-branded keywords.
- Conduct technical website audits and collaborate with developers to resolve SEO-related issues.
-  Analyze competitors and develop strategies to achieve top rankings.
- Manage content strategy: collaborate with copywriters, create and optimize pages for key search queries.
- Link-building management: research, acquire, and grow high-quality backlinks.
- Monitor and analyze key metrics using tools like Google Search Console, Ahrefs, Semrush, GA4, etc.
-  Adapt SEO strategies in line with Google algorithm updates.

Requirements:

- 2+ years of SEO experience, preferably in product-based companies
- Experience promoting projects in the U.S. (Tier 1 market).
- Understanding of SEO specifics in the Social Casino niche or other white-hat verticals.
- Hands-on experience with content strategies, keyword clustering, and internal linking.

Will be a plus:

- Experience in growing large product websites with high organic traffic.
-  Background in local SEO for the U.S.

What do we offer you:

- The opportunity to work remotely from anywhere in the world.
- A strong and inspiring environment of professionals.
- Fast decision-making processes with no micromanagement.
-  High budgets and opportunities for professional development.
- A competitive and stable salary with the potential for growth.

Join our team and grow with us!
If you’re ready for new challenges and want to be part of a dynamic and ambitious company, apply now!

What you will do:

• Develop and maintain mobile applications using React Native (latest stable versions).
• Work with Expo for building, testing, and releasing applications.
• Implement new features, reusable UI components, and ensure performance optimization across iOS and Android.
• Integrate external services and SDKs such as OneSignal (push notifications), analytics, payment gateways, and custom APIs.
• Collaborate closely with backend teams (REST / GraphQL APIs).
• Debug, profile, and resolve performance issues on both platforms.
• Contribute to CI/CD pipelines for automated builds, testing, and deployment.

• Participate in the full release cycle, including preparing builds and publishing apps to App Store and Google Play.

   

Requirements:

• 2–3 years of commercial experience with React Native.
• Solid understanding of React (hooks, context, component lifecycle).
• Strong knowledge of TypeScript.
• Hands-on experience with Expo (bare and managed workflows).
• Experience with state management tools (Redux, Zustand, Recoil, or similar).
• Familiarity with React Navigation/Expo Router and deep linking.
• Experience integrating third-party SDKs and APIs.
• Ability to write clean, maintainable, and testable code (unit & integration tests, Jest/React Testing Library).
• Good understanding of mobile performance optimization (bundling, images, animations).
• Experience with Git and common workflows (PRs, code review).
   

Nice to have:
 

• Experience with OneSignal or other push notification services (Firebase, AWS SNS).
• Familiarity with Tailwind/NativeWind
• Experience publishing and maintaining apps in App Store Connect and Google Play Console.
• Familiarity with native modules (Java/Kotlin for Android, Swift/Objective-C for iOS).
• Experience with CI/CD tools (GitHub Actions, Bitrise, Fastlane).
• Background in high-load or multi-tenant applications.

• Domain experience in fintech, e-commerce, or gambling.

   

What We Offer:

• Competitive salary.
• Fully remote work with flexible schedule.
• Career growth in an international iGaming company.
• Supportive and data-driven team culture.
• Paid vacation and sick leave.

Шукаємо Marketing Analyst, який допоможе масштабувати рекламні кампанії та знаходити ефективні креативи, аудиторії й оффери. 

Вимоги:

- 2+ роки досвіду на позиції Performance Analyst, Data Analyst або Media Analyst у digital-маркетингу (ідеально — з фокусом на Facebook Ads у сфері iGaming/Betting).

- Досвід аналітики креативів, аудиторій та офферів за метриками (C2R, FTD, ROAS).

- Володіння BI-інструментами (Power BI / Tableau), впевнене знання SQL та Excel / Google Sheets.

- Розуміння логіки postback-ів, атрибуції та трекінгу подій.

- Вміння формулювати та перевіряти гіпотези, візуалізувати результати аналізу.

Основні задачі:

- Аналіз ефективності креативів за штатами / аудиторіями / плейсментами (CTR, C2R, FTD, ROAS).

- Порівняння performance за бонусами, гео та лендингами.

- Виявлення закономірностей та зв’язок, які працюють (колір, CTA, формат, GEO).

- Підтримка медіабайєрів: підготовка звітів і гіпотез на щотижневих синках.

- Автоматизація регулярних звітів за Ads та postback-даними.

Необхідні навички:

- Аналіз даних Facebook Ads (Ads Manager, Postbacks, Events).

- Креативний аналіз: візуальні патерни та CTR.

- Проведення A/B-тестів аудиторій, плейсментів, CBO/ABO.

- Робота у Power BI / Excel та SQL для створення дешбордів і звітів.

Продуктова компанія в пошуках Anti-fraud менеджера, який розуміє спеціфіку роботи в iGaming ніші.

Вимоги:

• Досвід роботи на аналогічній позиції від 0,5 року;
• Знання інструментів моніторингу фінансових операцій та аналітики даних;
• Досвід роботи з SQL, Excel або іншими інструментами аналізу даних буде перевагою;
• Аналітичне мислення, увага до деталей та навички вирішення проблем;
• Уміння працювати з великими обсягами даних та приймати обґрунтовані рішення;
• Англійська мова на рівні Intermediate+ (для роботи з документацією та комунікації).

Обов'язки:

• Моніторинг та аналіз транзакцій для виявлення підозрілих активностей;
• Розслідування випадків фроду та розробка механізмів його запобігання;
• Використання аналітичних інструментів та алгоритмів для виявлення патернів шахрайської діяльності;
• Підготовка звітності та рекомендацій щодо зниження ризиків.
• Вдосконалення автоматизованих систем виявлення фроду;

• Робота з відділом підтримки.

   

Ми пропонуємо:

• Cтабільну конкурентну заробітну плату;
• Можливість працювати у динамічному середовищі;
• Віддалений формат роботи;
• Кар'єрні можливості;
• Оплачувана відпустка та лікарняні.