JarvisHeart

About the Role
We are looking for an IT Project Manager who will take charge of coordinating product development processes, ensuring effective collaboration between Frontend, Backend, QA, and other teams — while maintaining balance between business requirements and technical implementation.
This role is for someone who deeply understands the full IT product lifecycle — from idea to release — has experience managing cross-functional teams, and can structure complex tasks into clear, actionable technical plans.Responsibilities
 

• Manage IT projects from initiation to release, coordinating Frontend, Backend, and QA teams.
• Ensure effective collaboration across cross-functional teams: UI/UX Designers, Graphic Team, Content Managers, Writers, Business Analyst.
• Formulate business requirements, user flows, user cases, and acceptance criteria.
• Prepare clear technical specifications for developers, testers, and designers.
• Oversee task quality, sprint planning, and backlog prioritization.
• Maintain transparent communication between stakeholders and technical teams.
• Keep documentation up to date in Confluence and manage tasks in Jira.
• Analyze risks and find solutions to improve development processes.
   

Requirements

• 2+ years of experience as a Project Manager in IT (experience in a product company is preferred; experience in Gambling / iGaming is a strong advantage).
• Understanding of Frontend, Backend, and QA processes and their roles in the product lifecycle.
• Knowledge of unit testing, manual and automated testing principles.
• Proficiency with Confluence and Jira.
• Ability to create business requirements, technical specifications, user flows, and acceptance criteria.
• Strong soft skills — effective communication, meeting facilitation, stakeholder management.
• Result-oriented, systematic thinking, and analytical approach.
• English: Intermediate spoken level, strong written (Upper-Intermediate+).
   

Nice to Have

• Experience working in a multi-brand environment or with international teams.
• Understanding of the iGaming product lifecycle (registration, deposits, bonus system, retention).
   

We Offer

• Work in a product company that develops modern IT solutions in the iGaming field.
• Opportunity to influence development processes and product architecture.
• Strong team, open communication, and support for your initiatives.
• Flexible schedule and remote work format.
• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

We are seeking a highly motivated and professional Business Development Manager to strengthen our partnerships and drive commercial growth in the iGaming industry.

Key Responsibilities

As a Business Development Manager, you will:

• Build and maintain strong, long-term relationships with providers, aggregators, and partners, ensuring high-quality service and support across all products.
• Monitor partner performance and ensure that all agreed commercial and marketing commitments are fully delivered.
• Conduct regular invoice reviews and reconciliations to ensure alignment between invoiced amounts and actual consumption.
• Analyse the market with a focus on cost optimisation, ensuring the best possible quality of service at a competitive price.
• Identify opportunities throughout the partner lifecycle (e.g. new launches, declining performance, emerging trends) and take proactive actions to drive growth.
• Continuously monitor market developments, understand emerging trends, and adapt strategies accordingly.
• Plan and coordinate joint campaigns and promotions with internal and external stakeholders, ensuring timely execution, performance tracking, and clear reporting.
• Act as the primary point of contact between the company and its partners, ensuring smooth communication and adherence to agreed processes.
• Collaborate closely with internal departments, maintaining a strong focus on delivering value for both the company and its partners.

• Represent the company as a knowledgeable and credible ambassador in all partner-facing interactions.

   

Qualifications & Experience

We expect you to bring:

• 2+ years of experience in the iGaming industry in a similar partner- or commercial-focused role.
• Proven ability to build and maintain strong internal and external relationships.
  Proficiency with Jira, Confluence, and similar collaboration tools.
• Strong verbal and written communication skills in English (B2+ level).

Personal Attributes
 

We value candidates who demonstrate:

• A results-oriented mindset with a strong focus on achieving targets.
• Open-mindedness and a genuine willingness to learn and grow.
• High levels of self-organisation and discipline (this is essential).
• Strong analytical and organisational skills.
• The ability to collaborate effectively with different internal departments and cross-functional teams.
• Strong troubleshooting and problem-solving capabilities.
• Confidence and resilience when negotiating in fast-changing conditions and under pressure.

We Offer
 

• Work in a product company that develops modern IT solutions in the iGaming field.
• Strong team, open communication, and support for your initiatives.
• Flexible schedule and remote work format.
• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)

About the Role:

We are looking for a senior Retention leader to build and own the retention function for our iGaming brands (casino & sportsbook). Your work will directly impact revenue, LTV, and product growth across Tier-1 markets and future expansion to Tier-2 and Tier-3.

You will design and execute a retention strategy (from scratch or by upgrading an existing one), build a strong data culture, and own VIP, segmentation, lifecycle communications, and monetisation mechanics.

Key Responsibilities
 

Strategy & Monetisation

• Develop an end-to-end retention strategy for Tier 1 and later Tier 2/3 markets.
• Build and maintain LTV models, forecasts, and revenue to optimise performance.
• Design systems for reactivation, cross-sell, anti-churn, winback, and lifecycle campaigns.
• Launch long-term initiatives to improve ARPU, ARPPU, NGR, and ROI.

Product & Lifecycle Management

• Define customer segments and personalised CRM journeys (SmarTico, Optimove, Intarget, or similar).
• Own the logic for bonus mechanics, gamification, loyalty programs, and VIP management.
• Brief product teams on UX, funnels, and conversion improvements (deposit / re-deposit).

Analytics & Data

• Build and monitor retention funnels and dashboards with clear KPIs.
• Work with cohort analysis, churn tables, and retention curves.
• Use BI tools (Power BI, Tableau, or internal solutions) and CRM analytics for decision-making.

Team & Collaboration

• Lead CRM, VIP, and Retention marketing teams.
• Work closely with Product, Media Buying, and Affiliates to align the funnel, retention, and revenue.
• Collaborate with external vendors, game providers, and AI tools to scale retention capabilities.

Requirements
 

Experience

• 3+ years in Retention / CRM / Lifecycle marketing in iGaming (casino & sportsbook).
• 2+ years in a leadership role (Head of Retention, CRM Lead, Revenue Lead, or similar).
• Proven results in Tier-1 markets (e.g., Canada, UK, DACH, Nordics).
• Demonstrated experience in:
  • Building and scaling retention strategies across markets;
  • Launching products in new geos;
  • Improving core retention and revenue metrics.

Hard Skills

• Deep knowledge of CRM platforms: SmarTico, Intarget, Optimove or equivalents.
• Strong understanding of P&L, LTV, ROI, cohorts, and segmentation.
• Hands-on experience with loyalty mechanics, VIP segmentation, and promo cycles.
• Proficiency with BI tools (Power BI, Tableau, or internal systems).
• Solid understanding of product lifecycle and user behaviour.
• Knowledge of email, push, in-app, SMS, and messenger,s and their role in the funnel.
• Practical experience with A/B testing and experimentation.

Soft Skills

• Strategic mindset combined with strong hands-on execution.
• Data-driven, with excellent analytical skills.
• Strong leadership and motivation skills.
• High level of ownership and autonomy; fast decision-making.
• Comfortable working in a fast-paced Tier-1 environment.

The ideal candidate profile:

• Builds monetisation systems, not just individual CRM campaigns.
• Examines the product through revenue, LTV, and behavioural flows.
• Thinks strategically but is ready to dive into the details.
• Has experience scaling products at the Head / Chief level.
• Wants to be one of the key drivers of brand growth.

We Offer

• Work in a product company that develops modern IT solutions in the iGaming field.
• Opportunity to influence development processes and product architecture.
• Strong team, open communication, and support for your initiatives.
• Flexible schedule and remote work format.
• 17 vacation days (Enjoy vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being.)
• 15 paid sick days (Your health matters. We offer paid sick leave to ensure you can recover without financial stress)
• Insurance after the probation period (Your well-being is our priority. After completing the probationary period, you’ll gain access to our comprehensive insurance plan to support your health and peace of mind.)
• Public holidays off (Take time to celebrate and enjoy national holidays with friends and family without worrying about work.)
• Work equipment provided (Start your journey with the best tools for success! We provide all the necessary equipment to help you work efficiently and comfortably.)