JarvisHeart

About the Company

JarvisHeart is a rapidly expanding global IT & Tech company based in Cyprus, dedicated to its team and focused on building an inspiring, dynamic work culture.

Established in 2024, we deliver services and solutions for businesses worldwide. We attract and retain top IT professionals by providing opportunities for growth and development, enabling us to deliver high-quality solutions to clients across the globe. Join JarvisHeart and become part of our success story.
 

Responsibilities

• Creating hypotheses and designing high-quality interfaces
• Presenting design solutions to the team
• Conducting competitor product research
• Being part of the Product team and overseeing the implementation of your ideas
   

Requirements

• 3+ years of experience as a Product Designer
• Strong understanding of UX principles
• Confident user of Figma
• Comfortable working without detailed technical specifications
• Ability to independently find references to solve product challenges
• Ability to create design concepts, user flows, and wireframes
• Strong communication skills when working with engineers and other stakeholders
   

Nice to Have

• Experience working with iGaming products
• Experience in creating creatives (Adobe Photoshop, Illustrator)

What We Offer

• Competitive salary
• Work in a product company that develops modern IT solutions in the iGaming industry
• A well-established CRM team to support your ideas (email specialists, bonus manager, copywriter, designer)
• Open communication and support for your initiatives
• Flexible schedule and remote work format
• 17 vacation days – Enjoy our vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being
• 15 paid sick days – Your health matters. We offer paid sick leave to ensure you can recover without financial stress
• Insurance after the probation period – After completing probation, you’ll get access to our comprehensive insurance plan
• Public holidays off – Take time to celebrate and enjoy national holidays with friends and family
• Work equipment provided – We provide all necessary equipment to help you work efficiently and comfortably

About the Role:

We are looking for a senior Retention leader to build and own the retention function for our iGaming brands (casino & sportsbook). Your work will directly impact revenue, LTV, and product growth across Tier-1 markets and future expansion to Tier-2 and Tier-3.

You will design and execute a retention strategy (from scratch or by upgrading an existing one), build a strong data culture, and own VIP, segmentation, lifecycle communications, and monetisation mechanics.
 

Responsibilities:

• Develop and execute Retention and Reactivation strategies for products in Tier-1 markets
• Manage CRM channels: email, push, SMS, WhatsApp, on-site notifications
• Scale and optimize automated campaigns (RegNoDep, Onboarding, Reactivation/AWOL, upsell, churn prevention, RFM, etc.)
• Build and continuously improve player segmentation (behavior- and value-based)
• Manage bonuses, gamification mechanics, loyalty programs, and VIP programs
• Improve key retention metrics, control bonus emission and wagering performance
• Maintain a promo calendar for CRM campaigns and tournaments
• Continuously optimize retention funnels
• Closely collaborate with cross-functional teams (Product, Analytics, Marketing, VIP, Games)
• Analyze performance and report on Retention KPIs

Requirements:

• 4+ years of experience in CRM (at least 2 years in a leadership role)
• Strategic mindset combined with strong hands-on execution
• Data-driven approach with strong analytical skills (experience with BI tools)
• Proven results in Tier-1 markets (e.g. Canada, UK, DACH, Nordics)
• Experience with CRM platforms (Customer.io, Smartico, Intarget, Optimove, FastTrack, etc.)
• Hands-on experience with segmentation, loyalty programs, tournaments, and gamification
• Practical experience with A/B testing and experimentation

Soft Skills:

• Strong leadership and motivation skills
• High level of ownership and autonomy; fast decision-making
• Comfortable working in a fast-paced Tier-1 environment

What We Offer

• Competitive salary
• Work in a product company that develops modern IT solutions in the iGaming industry
• A well-established CRM team to support your ideas (email specialists, bonus manager, copywriter, designer)
• Open communication and support for your initiatives
• Flexible schedule and remote work format
• 17 vacation days – Enjoy our vacation policy to recharge and explore. We believe work-life balance is key to personal and professional well-being
• 15 paid sick days – Your health matters. We offer paid sick leave to ensure you can recover without financial stress
• Insurance after the probation period – After completing probation, you’ll get access to our comprehensive insurance plan
• Public holidays off – Take time to celebrate and enjoy national holidays with friends and family
• Work equipment provided – We provide all necessary equipment to help you work efficiently and comfortably