iSpeedToLead

Join the iSpeedToLead Team as a Customer Support Specialist!

Who are we?

We’re iSpeedToLead — a dynamic, fast-growing American-Ukrainian company revolutionizing the real estate space. Through our platform iSpeedToLead.com, we connect real estate professionals with highly motivated sellers across the USA. Our mission? To help our clients grow faster, close more deals, and dominate their markets.

And now, we’re looking for a Customer Support Specialist who’s ready to grow with us and bring the wow factor to every client interaction!

Your Schedule:

9 AM to 5 PM EDT (Eastern Daylight Time, UTC-4)/4 PM to 12 AM Kyiv Time — this is when our clients are most active, and when you’ll be the hero they need.
 

What You’ll Do:

• Be the frontline champion for our clients via Zendesk, chat, and calls — offering thoughtful, fast, and solution-focused support.

• Tackle bank disputes with confidence and clarity, always standing up for what’s fair and right.

• Troubleshoot technical issues and turn problems into opportunities to shine.

• Work side-by-side with an inspiring team to continuously improve our processes and deliver wow-worthy experiences.

• Partner with the Support Team Lead to shape and scale a truly exceptional customer support department.

What We’re Looking For:

• 1+ year of experience in a Customer Support role.

• Fluent written and spoken English — you’re not just good, you’re crystal clear.

• A natural communicator with a proactive, energetic approach.

• Bonus points if you have experience in Customer Success — we love go-getters who understand long-term client happiness!

What You’ll Get:

• A competitive salary, paid twice a month in USD .

• 15 vacation days and 5 sick days annually — take the time you need.

• Remote-first freedom — work from wherever you feel most productive.

• Access to continuous training and professional development — we invest in your future.

• Massive growth potential as we continue to scale and expand.

If you’re looking for more than just a job — if you want to make an impact, grow fast, and be part of a team that truly values your contribution — we’d love to hear from you.

Head of Lead Generation Department — iSpeedToLead

About iSpeedToLead: We are a fast-growing PropTech marketplace revolutionizing real estate lead generation in the U.S. market. Our platform connects agents, brokers, and investors with highly qualified leads, powered by AI-driven automation, data analytics, and marketplace dynamics. As we scale rapidly, we are expanding our lead generation efforts to ensure the highest volume and quality of leads for our growing client base.

Job Description: The Head of Lead Generation will be fully responsible for overseeing, optimizing, and scaling the lead generation engine of iSpeedToLead. This role is critical to the company’s growth and revenue targets. The ideal candidate will bring a mix of hands-on expertise in digital marketing, lead acquisition, performance marketing, funnel optimization, traffic management, and team leadership. You will build and lead a high-performance lead generation team that delivers consistent, high-quality leads while controlling costs and maximizing ROI.

Key Responsibilities:

• Own the entire lead generation strategy and execution across multiple acquisition channels (Paid Ads, PPC, SEO, Social, Affiliates, Partnerships, Email, etc.).
• Design, implement, and continuously optimize lead funnels for maximum conversion and cost efficiency.
• Oversee and manage internal lead gen teams, external agencies, and vendor partners.
• Analyze and optimize ad spend, cost per acquisition (CPA), lead quality, and lead conversion metrics.
• Build and scale outbound marketing strategies in collaboration with the outbound sales and SDR teams.
• Collaborate with the Product, AI, and Data teams to leverage AI tools for lead scoring, filtering, and qualification.
• Develop A/B testing frameworks, conversion optimization experiments, and creative testing processes.
• Report on lead generation performance to C-level management; provide clear forecasting, insights, and recommendations.
• Stay ahead of market trends, new traffic sources, and emerging digital acquisition tactics.
• Recruit, coach, and develop top-performing lead generation specialists.

Requirements:

• 5+ years of experience in lead generation, performance marketing, or digital customer acquisition, preferably in SaaS, marketplaces, or PropTech.
• Proven success in managing large paid advertising budgets (Google Ads, Facebook/Meta, LinkedIn, TikTok, YouTube, and others).
• Experience managing multiple channels and building full-funnel lead generation systems.
• Strong knowledge of attribution models, analytics, tracking, data management, and CRM integrations.
• Hands-on experience with AI-powered ad optimization tools or willingness to actively implement AI in lead acquisition processes.
• Strong analytical and data-driven mindset; excellent command of lead funnel metrics.
• Exceptional leadership and cross-functional collaboration skills.
• Ability to thrive in a fast-paced, rapidly scaling startup environment.
• Experience in real estate, PropTech, or high-ticket lead generation markets is strongly preferred.

Success Criteria (First 3-6-12 months):

First 3 months:

• Conduct full audit of existing lead generation channels, funnel performance, cost structure, and lead quality.
• Deliver actionable recommendations and begin implementing quick-win optimizations.
• Build strong alignment with Sales, Product, Data, and AI teams.

By 6 months:

• Launch new acquisition channels and optimize existing ones for improved volume and lead quality.
• Lower cost per qualified lead by 15-20% while maintaining lead volume.
• Deliver consistent high-quality lead pipeline aligned with sales growth targets.

By 12 months:

• Fully own and operate a scalable lead generation machine with multiple predictable acquisition channels.
• Build and lead a fully functional, data-driven lead generation team.
• Deliver measurable growth in platform revenue directly tied to lead generation improvements.
• Implement AI-enhanced lead filtering, scoring, and predictive targeting models.

Why Join iSpeedToLead:

• Join one of the fastest growing PropTech marketplaces in the U.S. real estate industry.
• Have full ownership of the entire lead generation machine powering company growth.
• Work directly with C-level leadership and cross-functional product and AI teams.
• Operate at the intersection of marketing innovation, AI adoption, and high-growth SaaS marketplace dynamics.
• Remote-first, globally distributed team with ambitious growth targets.

🚀 Sales Manager — We’re Not Just Selling, We’re Changing the Game

We’re not looking for “another sales rep.”
We’re looking for a hunter — someone who can turn a cold lead into a warm handshake, and a “no” into “where do I sign?”

At iSpeedToLead, sales isn’t about pushing products — it’s about building partnerships that last, creating value clients can feel from the first call, and driving growth like your name is on the building.

💡 What You’ll Do

• Seize the moment — connect with prospects fast and convert interest into closed deals.
• Spot opportunities in the noise — turn market shifts into revenue wins.
• Own the deal cycle — from first touch to contract signed and client onboarded.
• Negotiate like a pro — talk the language of decision-makers, persuade with data, inspire with vision.
• Partner with marketing & product — so prospects see value before they even meet you.

🧩 Who You Are

• A closer — you live for the “Yes.”
• A hunter — you generate your own leads and don’t wait for marketing handouts.
• Metrics-driven — funnels, conversion rates, pipeline health, plan vs. actual — these are your daily tools.
• Resilient & persistent — you take rejection, learn, and come back stronger.
• Thrive in high-velocity environments — you can juggle multiple deals without dropping quality.

📈 What We Value

• Proven track record in active sales (B2B or B2C — what matters is you can win).
• Self-starter in prospecting and warming leads.
• Comfort working in CRM like it’s your mission control.
• Experience managing long sales cycles from cold lead to signed deal.

🌟 What You’ll Get

• A product and team you’ll be proud to represent.
• Autonomy to make decisions that move the needle.
• Transparent KPIs and bonuses tied to real results — not time served.
• A high-speed, ambitious culture that rewards results and hustle.

Be bold, be yourself, and show us why you’re the one.

🔥 If you’re the Sales Manager who doesn’t wait for the storm to pass but runs into it chasing the deal — we want to talk.
Apply now, send us your best case study, and let’s close the first deal together.

About iSpeedToLead

• We are the #1 lead marketplace in the USA.We created an entirely new category: a marketplace where businesses can shop for future customers just like they would for products in e-commerce. You see all the information about a lead before you buy — full transparency, control, and predictable results.
• Unlimited ambition.We started in real estate, but our goal is to expand into every high-ticket vertical: solar, roofing, home renovations, business sales, and more. We are building the infrastructure that helps businesses grow and generate more revenue.
• A powerful ecosystem.iSpeedToLead is a two-sided marketplace connecting lead suppliers and buyers. Managing such a model is complex — and that’s exactly what makes us unique and hard to copy. We’ve already outpaced the competition and continue to widen that gap.
• AI at the core.We’ve integrated AI into every process: recruiting, sales, product, analytics. Our Chief AI Officer empowers every department to move faster, test hypotheses, and increase efficiency. Every new tool becomes a product that solves real business problems.
• A warrior culture.We built this company during the war in Ukraine, under shelling and constant blackouts. The team worked with generators and Starlinks — and this has become part of our DNA. We believe a strong culture can transform ordinary people into warriors who overcome any challenge.
• Inspired by the best.We learn from Amazon, Uber, and Airbnb — companies that built new markets from scratch. We aim to become «customerscom»: the ultimate store where businesses buy their future customers.
• We’re not here to help you spend — we’re here to help you dominate.We turn every dollar into a powerful force for scaling revenue, capturing market share, and crushing the competition.

Sales Team Lead / Head of sales

We’re the #1 lead-gen marketplace in the U.S. We move fast, measure everything, and expect our Sales Lead to be tough, numbers-obsessed, and systematic. Your job: build a predictable, repeatable inside-sales engine that hits targets without “happy ears”.

Mission

Own the outbound + inbound conversion machine end-to-end: define ICP, sharpen messaging, install cadences, enforce CRM hygiene, coach reps hard, and turn weekly activity into forecastable revenue.

What You’ll Own

• ICP & Segmentation: Define the narrowest winning niches (by GEO, line of business, agency size, buying triggers)
• Pipeline Creation: Build predictable Seeds / Nets / Spears motion (customer referrals, content/partners, targeted outbound).
• Playbooks & Cadence: Scripts, objection library, email/LI/phone sequences, discovery frameworks, qualification (e.g., MEDDPICC/BANT).
• Funnel Instrumentation: Stage definitions, entry/exit criteria, conversion math, 3–4× pipeline coverage, forecast hygiene.
• Coaching System: Weekly 1:1s, call reviews (≥2 per rep/week), role-plays, scorecards, and performance plans where needed.
• Revenue Integrity: No sandbagging, no wish-casting—forecast accuracy ±10%.
• Cross-Functional: Tight loops with Growth/Marketing, Supply, and Ops to align lead quality, routing, and SLAs.
• Compliance: Sales behaviors aligned with TCPA/DNC and consent workflows.
  
   

What You’ll Do (Day-to-day)

• Run a crisp operating rhythm: Daily standups → Weekly pipeline review → Monthly QBR.
• Manage a small, sharp team (SDRs/BDRs → AEs); specialize roles where it increases throughput.
• Enforce CRM truth: 100% activity logging, next steps, close dates, probabilities, and exit criteria per stage.
• Partner with Marketing on lead SLAs, MQL→SQL definitions, and feedback loops to improve targeting and creative.
• Build the sales content stack: talk tracks, one-pagers, ROI math, case studies.
• Report leading indicators (inputs) and lagging outcomes (revenue) with driver trees.
  
   

Success Metrics (your scoreboard)

• Pipeline creation / rep / week: target set (e.g., $X qualified pipeline).
• Stage conversion rates: MQL→SQL, SQL→SAO, SAO→Win (each with baselines and targets).
• Meeting-set rate & Show rate; Discovery-to-Proposal %, Win rate, Sales cycle (days).
• Forecast accuracy: within ±10% monthly; pipeline coverage 3–4× next-month quota.
• Rep productivity: quota attainment %, ramp time, time-to-first-deal.
• Process health: CRM hygiene ≥95%, follow-up SLA p90 < 24h.
  
   

30/60/90-Day Outcomes

30 days

• Audit funnel & data; publish ICP v1 and stage definitions with exit criteria.
• Stand up base cadences (phone/email/LI) and discovery framework.
• Install dashboards (activity → meetings → pipeline → revenue) and coaching rhythm.

60 days

• Hit ≥80% adherence to cadences and CRM hygiene.
• Pipeline coverage ≥2.5× next-month quota; forecast accuracy ±15%.
• Objection library v1; 2 repeatable talk tracks with proof of impact.

90 days

• Pipeline coverage ≥3×; forecast accuracy ±10%.
• Lift SQL→Win by +20% vs. baseline and reduce cycle time by −15%.
• Two new “spear” campaigns (high-intent niches) generating ≥30% of new pipeline.
  
   

Must-Haves

• 4–7+ years in high-velocity inside sales (preferably lead-gen, adtech, proptech, or adjacent).
• Team leadership experience: hiring, ramping, coaching, and performance management.
• Ruthless with numbers: pipeline math, driver trees, forecasting, A/B tests, and quota design.
• System builder: turns messy inputs into playbooks, cadences, and dashboards.
• Tools fluency: CRM (SFDC/HubSpot), sequence tools (Outreach/Salesloft), call recording (Gong/Grain), LI Sales Nav, basic BI.
• English C1. US-friendly hours.
  
   

Nice-to-Haves

• Experience selling to agencies/brokers (insurance, performance marketing).
• Built specialized teams (SDR vs AE vs AM/CSM) and comp plans tied to inputs + outcomes.
• Familiarity with TCPA/DNC basics and consent/QA workflows.
  
   

What We Offer

• Remote-first, high-autonomy, and very high speed.
• Competitive base + performance bonus
• A strong AI team (4 Prompt Engineers + Chief of AI) to automate prospecting, research, and follow-ups.
• We’re okay with smart mistakes—we care about learning speed.
• After 1 month, we fund any courses/trainings/coaching you want.

Why This Role Matters

This is more than a job -  it’s your chance to make history.
 At iSpeedToLead, the #1 PropTech company in the USA, we’re not just building a product - we’re leading a revolution.

As our Product Leader, you will scale a platform that’s already rewriting the rules and transform it into an industry-defining category leader.
 You’ll work side by side with the CEO and join an elite leadership team shaping the future of real estate through speed, innovation, and vision.

What You’ll Do: 

• Directly influence revenue growth through core product metrics: activation, retention, engagement, LTV, churn, NPS.
  Own and execute a bold product vision and strategy that dominates the market.
• Create a roadmap so powerful it makes competitors irrelevant.
• Build and lead a world-class product organization that moves with speed, data, and innovation.
• Set new standards in UX/UI, product analytics, growth loops, and experimentation.
• Stay ahead of the curve: monitor competitors, read the market, and set trends others will follow.Drive impact through core product metrics: activation, retention, engagement, LTV, churn, NPS.
• Partner with engineering, design, marketing, and customer success to deliver a product users can’t live without.

 Who You Are:

• 5–7+ years in senior product leadership (CPO, VP Product, Head of Product) in SaaS marketplaces (B2B/B2C).
• A proven track record of scaling platforms into market leaders.
• A Product-Led Growth (PLG) expert, fluent in PQLs, expansion revenue, and net retention.
• A visionary leader who inspires teams, builds product-driven culture, and drives alignment at the C-suite.
• Relentlessly data-driven - you live by A/B tests, analytics, and user research.

Bonus Superpowers:

• Technical know-how (APIs, integrations, systems thinking).
• Experience launching products in new markets or scaling from zero to massive growth.
• Startup DNA: thrive in chaos, build fast, move at lightning speed.

 What We Offer:

• A front-row seat in a revolution - your work will reshape the real estate industry.
• Direct collaboration with the CEO and executive leadership team.
• Competitive base salary + equity package + performance bonuses.
• Remote-first culture built for speed, freedom, and results.
• 15 paid vacation days + 5 paid sick days annually.
• Paid access to courses, books, and growth resources.
• The chance to say: “I built the world’s most revolutionary real estate marketplace.”

We are looking for a next-generation SEO Specialist who thinks beyond traditional approaches and is ready to work in the era of AI search (ChatGPT, Gemini, Claude, and other systems). This is not just an “optimizer” role, but a strategic position for someone who can scale content, work with data, and influence rankings not only in Google but also in AI-driven search engines and assistants.

Requirements:

• 3+ years of SEO experience (preferably with large-scale websites, marketplaces, or aggregators).
• Hands-on experience in programmatic SEO and generating thousands of pages with AI content.
• Familiarity with modern tools: SurferSEO, Ahrefs, Semrush, Screaming Frog, ChatGPT, Gemini, Claude, Perplexity Pro.
• Understanding how AI search and LLM assistants work (prompt engineering, fine-tuning content for AI answers).
• Analytics skills with GA4, BigQuery
• Technical knowledge: Basic HTML, WordPress, or Webflow
• Experience in link-building strategies, including those adapted for AI-driven ranking.
• Analytical mindset, creativity, and ability to test hypotheses quickly.

Responsibilities: 

• Create and scale content using AI tools (text, visuals, structured data).
• Build and optimize large-scale pages (programmatic SEO, dynamic content).
• Optimize content for AI-powered search engines (ChatGPT Search, Google SGE, Gemini, Perplexity, etc.).
• Monitor positions in both classical search and AI-generated answers, analyze traffic impact.
• Implement and manage structured data, schema.org, and knowledge graphs.
• Manage technical SEO aspects (Core Web Vitals, indexing, internal linking, crawl budget).
• Constantly track algorithm updates and search trends, testing and implementing new solutions.
• Collaborate with content and dev teams for rapid hypothesis testing and execution.

Nice to Have: 

• Built strategies around E-E-A-T (Experience, Expertise, Authoritativeness, Trustworthiness) for AI-driven ranking systems.
• Understanding of RAG (Retrieval Augmented Generation) and working with custom LLMs.
• Ability to build automated SEO dashboards for position and traffic monitoring.
• Skills in no-code/low-code platforms (Make.com, Zapier) for SEO process automation.

Why You’ll Love It Here:
 

• You’ll work at the core of a product-led, AI-powered startup where data drives every decision
• Your work will ship — fast — and impact thousands of users
• High autonomy, low bureaucracy: we trust you to own your domain
• Remote-first culture with flexible hours and async-friendly communication
• Salary (fixed base) ABOVE the market average.
• A smart, passionate team that moves fast, supports each other, and builds cool stuff
•  15 paid vacation days + 5 paid sick days annually.
•  Paid access to courses, books, and growth resources.
•  Real decision-making power and ownership of your results.

Google Ads Specialist (Strong Middle)
Full-time | Remote | European Time Zone | USD Salary

We're looking for a results-driven Google Ads Specialist with deep PPC expertise, a strategic mindset, and strong analytical skills. You’ll work on complex projects with meaningful budgets, directly impacting business performance. If you know how to scale campaigns, optimize based on data, and think beyond just managing ads — we’d love to meet you.

What we're looking for:

• 3+ years of hands-on experience with Google Ads (Search, Display, YouTube, Performance Max).
• Proven success managing budgets of $10,000+/month with measurable ROI.
• Solid experience with GA4, Google Tag Manager, conversion tracking, attribution models.
• Strong analytical skills — ability to work with Google Sheets, pivot tables, formulas
• Deep understanding of KPIs: CPL, ROAS, CAC, CR, LTV
• Comfortable owning the strategy, not just executing tasks.
• English level: B2+ — you’ll work with international accounts and communicate with English-speaking teams.
• A proactive mindset and a strong sense of ownership over results.
   

Nice to have:

• Experience with Bing Ads, Meta Ads, or LinkedIn Ads.
• Familiarity with scripts, automated rules, or Ads API integrations.
• Background in eCommerce, SaaS, or mobile app advertising.

What you'll do:

• Launch, manage, and scale Google Ads campaigns across various verticals.
• Continuously analyze and optimize performance to improve ROAS and lower CPL.
• Work directly with designers, copywriters, and analysts to align creative and messaging with data insights.
• Test new strategies, ad formats, and audiences.
• Implement automation tools and processes to streamline workflow.
• Influence overall ad strategy and collaborate on broader growth initiatives.
   

What we offer:

• Competitive USD-based salary, paid twice per month.
• Fully remote work with a flexible schedule (within CET ±2).
• Work with a strong team that values depth, clarity, and impact.
• 15 paid vacation days + 5 paid sick days annually.
• Paid access to courses, books, and growth resources.
• Real decision-making power and ownership of your results.

Ready to join a team where your expertise actually makes a difference?
Send us your resume — we’ll be glad to meet you.

As Program/Project Manager at iSpeedToLead, you will drive both new niche launches and the continuous improvement of our core product. You’ll own the delivery of initiatives that expand our marketplace into new verticals while ensuring that the existing platform remains stable, scalable, and optimized for growth. This role is a blend of program strategy and project execution, involving building repeatable launch processes, managing cross-team delivery, and ensuring the health of our existing ecosystem.

What You’ll Do:

• Launch New Niches: Build and execute detailed project plans with clear milestones, owners, and success criteria for each niche launch.
• Strengthen the Core Product: Prioritize and deliver initiatives that enhance liquidity, improve subscription/upsell flows, and boost customer satisfaction.
• Program Management: Build and maintain the roadmap, balancing innovation with foundational improvements; maintain the Niche Launch Playbook and enforce launch gates (Concept → MVP → Scale).
• Project Tracking: Manage schedules in Jira, track dependencies, run & facilitate daily/weekly reviews, and proactively unblock teams.
• Metrics & Reporting: Define and track OKRs & KPI for both new launches and core product initiatives, ensuring transparent reporting to leadership on outcomes like revenue, liquidity, retention, and compliance.
•  Stakeholder Communication: Own communication with leadership and stakeholders through clear status updates, dashboards, and decision documents.
• Cross-Functional Leadership: Align Product, Sales, Data/AI, Ops, and Engineering on shared outcomes — managing dependencies and risks across both new launches and ongoing improvements.
• Risk & Compliance: Identify risks early and ensure compliance, data quality, and validation processes are embedded in all initiatives.
• Scalability & Continuous Improvement: Develop scalable processes and conduct post-mortems/retrospectives to ensure learnings are applied consistently across all initiatives, enabling repeatable and efficient launches.
   

What You Bring: 

• 4+ years as a Program/Project Manager in a high-growth, fast-paced tech environment (marketplace, SaaS, or startup).
• Strong execution discipline: able to manage multiple launches while keeping teams aligned on priorities and timelines.
• Proven ability to drive cross-functional delivery across diverse teams.
• Experience with multiple methodologies (Agile, Scrum, Kanban, Lean, and Waterfall when appropriate) and the ability to apply the right one based on project needs.
• Data-first mindset: confident in defining, tracking, and interpreting success metrics and OKRs.
• Skilled at creating clarity in complex environments through project plans, roadmaps, and structured communication.
• Excellent communicator: able to influence leadership and keep teams aligned and motivated.
• Upper-intermediate English level.

Nice-to-Have:

• Background in real estate, home services, or other two-sided marketplaces.
• Familiarity with Jira, Confluence, Segment/GA, Looker, and SQL basics.
• Experience coordinating AI/ML product features in production.
• Knowledge of compliance systems, consent verification, and data-quality workflows.
• Experience working with budget tracking, resource planning, or vendor cost management in cross-functional projects.
   

What We Offer: 

• You’ll work at the core of a product-led, AI-powered startup where data drives every decision
• Your work will ship — fast — and impact thousands of users
• High autonomy, low bureaucracy: we trust you to own your domain
• Remote-first culture with flexible hours and async-friendly communication
• A smart, passionate team that moves fast, supports each other, and builds cool stuff
•  15 paid vacation days + 5 paid sick days annually.
•  Paid access to courses, books, and growth resources.
•  Real decision-making power and ownership of your results.

Що робити?
🚀 Запуск та масштабування кампаній (FB/Google/TikTok)
🎨 Тест креативів, воронок та офферів
📊 Робота з CPA / RevShare, фокус на ROI/ROAS
⚙️ Трекери: Keitaro, Binom, Sheets, Tyver
🛡 Інструменти: AdsPower, Dolphin Cloud, антидетект, проксі, farm/agency-акаунти
🔍 A/B тести, сегментація, оптимізація під CR, EPC, RPC, FTD, редепи
🤝 Робота з дизайном, аналітикою та сапортом
 

Кого шукаємо?
✅ Досвід Media Buyer від 1–2 років
✅ Кейси в Gambling / Crypto (ROI 20–30%+ або скейл $500–$5k/day)
✅ GEO: Tier 1 і Tier 2–3
✅ Робота з бюджетами $500–1000+/day
✅ Знання трекерів, антидетектів, бот-менеджерів
✅ Розуміння вертикалей, офферна аналітика, зв’язки
✅ Креативність та швидкість 

Що даємо?
💰 Ставка + високий % з профіту
📈 Анлім капи, прямі оффери (CPA до $2000/FTD)
🔥 Daily бюджети від $500 → ріст до $10–30k
⚙️ Повна інфраструктура: акаунти, проксі, антидетекти, домени, трекери
👥 Сильна команда: дизайн, affiliate, аналітика, сапорт
⏰ Швидкі виплати
🚀 Ріст до Team Lead при результатах

We are looking for a Customer Client Success Director with SaaS B2C/PropTech experience who will raise the standards of client success and turn our department into a true WOW-engine.

This is a role for an A-player leader who:

• Builds world-class processes and elevates customer experience to the next level.

• Inspires and mentors a team to deliver outstanding results.

• Turns clients into loyal advocates of the brand.

• Sees data and KPIs as the compass for scaling success.

• Understands that our salary is paid by the Client — and that retaining existing customers is more important than just acquiring new ones.

• Isn’t afraid to get hands-on, personally talking with clients to deeply understand their needs and challenges

Key Responsibilities:

• Lead and grow the Customer Success Department: manage, hire, and mentor a team of 5+ specialists, ensuring alignment with company profit and growth targets.

• Elevate customer experience standards: build processes where every client interaction ends with a “WOW.”

• Be hands-on when needed: engage directly with clients to understand their real feedback, frustrations, and opportunities.

• Oversee communication channels: manage Zendesk (or similar), live chat, calls, and escalations.

• Drive performance through KPIs: response times, CSAT, retention, repeat purchases. Continuously analyze and improve metrics.

• Build retention strategies: ensure customers stay happy, satisfied, and loyal — turning long-term relationships into revenue growth.

• Collaborate cross-functionally: work with product, sales, and marketing teams to integrate customer feedback and strengthen services.

• Strategize for scale: partner with leadership to optimize processes, expand the team, and innovate with automation and AI.
• Work time zone - Eastern US Time

What We’re Looking For:

• 3+ years leading Customer Success / Customer Support teams in SaaS B2C or PropTech companies.

• Excellent English (C1+) — both written and spoken.

• Proven track record of managing by KPIs and improving performance.

• Experience with automation and AI solutions in customer operations.

• Proficiency with Zendesk (or similar platforms).

• Strong organizational and leadership skills — thriving in a fast-paced, high-growth environment.

• Knowledge of the real estate or PropTech market is a strong plus.
  
  

What We Offer

• You’ll work at the core of a product-led, AI-powered startup where data drives every decision
• Your work will ship — fast — and impact thousands of users
• High autonomy, low bureaucracy: we trust you to own your domain
• Remote-first culture with flexible hours and async-friendly communication
• Salary (fixed base) ABOVE the market average.
• A smart, passionate team that moves fast, supports each other, and builds cool stuff
•  15 paid vacation days + 5 paid sick days annually.
•  Paid access to courses, books, and growth resources.
•  Real decision-making power and ownership of your results.