Hunt.IT Recruitment

Our client is a remote-first, dynamic international product company in the iGaming field. Currently we’re on the lookout for an experienced IT Recruiter for their team.

REQUIREMENTS:
- 3+ years of experience in recruitment;
- Experience in hiring tech specialists of different levels (Developers, DevOps, QA, IT Project managers, etc.);
- Readiness to search for candidates independently; 

- Proven decision-making skills;
- English level — Intermediate and higher;
- Experience with searching for candidates in the CIS market is desirable;

- Some experience in the iGaming niche is nice-to-have, but not mandatory.

WE OFFER:

- Competitive compensation package (fix + bonuses);

- Possibility of a remote work from anywhere in the world;

- Generous days-off policy (vacation, sick leave, days off, holidays);

- Low bureaucracy level, with decisions made quickly;

- Open-minded and easy-going management;

- Friendly atmosphere among people who love their work.

Vacancy: Digital Designer

We are looking for a Digital Designer who is ready to create vibrant and effective creatives for advertising campaigns. If you love working with visuals, developing adaptive landing pages, and meeting deadlines, this job is for you!

What You Will Do:

• Develop creatives for advertising campaigns (banners for websites, visuals for social media);
• Create landing pages with UX/UI and adaptive design in mind;
• Develop storyboards for motion designers.

What We Expect from You:

• At least 3 years of experience in design;
• Experience in digital and advertising, with a relevant portfolio;
• Knowledge of design fundamentals (typography, color theory, composition, layout);
• High proficiency in Figma (components, styles, etc.);
• Proficiency in Photoshop;
• Strong sense of responsibility towards deadlines;
• Independence and initiative.

Nice to Have:

• Experience in esports, gaming, or betting;
• Design education or courses from leading agencies;
• Understanding of animation and motion design;
• Experience with AI tools like Midjourney, Stable Diffusion, etc.

What We Offer:

• Competitiva salary, based on interview results;
• Remote work, Monday to Friday schedule (5/2);
• Paid education (100% for small courses, 30-50% for more advanced ones);
• Access to stock subscriptions, ChatGPT, Midjourney, etc.;
• English lessons for employees;
• 20 vacation days + 5 additional day-offs, paid sick leave;
• New Year and Birthday gifts for employees and their children;
• Opportunity to work with a well-known brand in the Asian market.

Send us your CV and portfolio. If we see a matching style and approach, we will invite you to complete a test task, followed by an interview.

Customer Experience Auditor / Process Improvement Manager / Process Manager

Requirements:

• At least 3 years of experience in iGaming or high-load B2C customer support in roles such as Auditor, QA Manager, Process Analyst, Operations Manager, or Department Lead.

• Understanding of customer service operations, VIP service, and quality control specifics.

• Experience in process analysis, creating improvement roadmaps, and their implementation.

• Proficiency with analytics and process mapping tools (e.g., Excel/Sheets, BPMN diagrams, Notion, Confluence, etc.).

• Skills in building and analyzing customer service metrics (CSAT, NPS, SLA, FCR, AHT, etc.).

• Experience implementing automations in support/VIP departments is a plus.

• Excellent communication skills: ability to convey ideas clearly, engage in constructive dialogue, and drive change.

• English proficiency — Upper Intermediate or higher (for business correspondence, reporting, and documentation).

Responsibilities:

• Conduct regular audits of support, VIP, and QA operations:

• Evaluate process efficiency;

• Identify weak points in service and communication;

• Analyze SLA/KPI, CSAT, NPS, FCR, and other metrics.

• Collaborate closely with the heads of all customer service departments to:

• Align on problem areas and action plans;

• Prioritize improvements based on business goals;

• Support implementation and monitor results.

• Implement and develop a continuous process improvement system:

• Optimize workflows and procedures;

• Develop and implement new approaches to training, quality control, and automation;

• Initiate A/B testing.

• Participate in the creation and updating of service quality standards and communication scripts.

• Support the development of automation and integration tools (bots, chat assistants, CRM processes, etc.).

• Prepare regular reports and presentations on the current state of customer service, identified issues, and achieved improvements.

• Manage and maintain the internal knowledge base for employees.

We are looking for a Recruiter to join our team! In this role, you will handle high-volume hiring, mainly for support positions, as well as recruit for both IT and non-IT roles. If you enjoy working in a fast-paced environment, communicating with people, and helping businesses grow—this job is for you!
What You Will Do:
 

• Handle mass recruitment for support roles and other positions
• Search for candidates using various platforms (LinkedIn, job boards, databases)
• Conduct initial screenings and interviews
• Coordinate with hiring managers to understand job requirements
• Maintain candidate pipelines and track recruitment metrics
• Assist with employer branding and job postings

What We Expect:
 

• Fluent English (spoken and written)
• Experience in mass recruitment, especially for support roles
• Good communication and negotiation skills
• Ability to multitask and work independently in a high-volume hiring environment
• Familiarity with recruitment tools and platforms
• Knowledge of other languages like Hindi, Bengali, Urdu, or other South Asian languages will be a plus

What We Offer:
 

• Competitive salary and performance-based bonuses
• Fully remote work
• Opportunities for professional growth
• Friendly and supportive team

If this role feels like the right fit for you and you have relevant experience, send us your resume with your salary expectations. We look forward to your application!