HS Soft AG

What you’ll do

• Plan and execute test cycles for Android POS app versions: smoke, regression, and exploratory
• Verify releases end-to-end: changelog validation, build sanity, OTA/update flows, and final sign-off
• Perform ticket verification: reproduce, validate fixes, and close with clear evidence and test notes
• Test on physical POS devices (e.g., K6-class terminals): peripherals (printers, scanners, card readers), EMV/NFC, receipts
• Validate critical POS user flows: checkout, refunds/voids, settlements, offline/poor-network scenarios
• Manage device/OS matrix: Android versions, form factors, firmware, and compatibility impacts
• Design, author, and maintain high-quality test cases and edge-case scenarios for core flows
• Design and execute API tests for POS-related backend services: validate request/response payloads, error handling, and contracts that support mobile flows
• Capture diagnostics for defects: logs, screenshots, videos, ADB traces; provide precise repro steps
• Collaborate with engineering/product to define acceptance criteria and improve testability
• Track quality signals and risks; prioritize test coverage based on impact and usage

What you’ll bring

• Strong POS domain expertise: payments flows, EMV/contactless, peripherals, and store operations
• Hands-on experience testing Android apps on dedicated POS hardware
• Proven history executing version testing: feature, regression, and hotfix validation across releases
• Solid test case design skills (boundary, risk-based, negative paths) and meticulous documentation
• Proficiency with Android test tooling basics: ADB, logcat, device settings, and network conditioning
• Comfortable verifying tickets end-to-end: reproducing issues, validating fixes, and closing with evidence
• Attention to detail, ownership of release quality, and clear communication with cross-functional teams
• Familiarity with test management tools like Testrail, practical API testing knowledge (e.g., REST/JSON, status codes, basic contract validation), and CI acceptance checks

HS-Soft provides a comprehensive digital ecosystem for the food industry – covering POS and payment, inventory management, production, and recipe management. Our customers are primarily from the baking trade, gastronomy, and the butcher’s industry.

Our solutions are fully SaaS-based and run on a modern cloud platform (AWS latest & greatest), combined with centrally managed POS hardware. We currently support more than 600 companies with several thousand devices across Switzerland and Germany – and we are growing fast. Within our industry, we stand for consistent innovation. Naturally, we use AI agents internally and already provide our customers with first AI-powered value-added features.

We foster a very open, appreciative, and direct company culture. Alongside the success of our customers, the continuous development of our employees is a core focus.

As a Technical Support Analyst, you are part of our technical support and customer success organization. You analyze technical support cases escalated from first- and second-level support and investigate them thoroughly and systematically.

Your focus is on analyzing data, logs, and system behavior, understanding technical dependencies, and preparing complex incidents in a way that enables our product and development teams to work efficiently on solutions. In doing so, you play a key role at the interface between support and development and actively contribute to reducing the workload of our engineering teams.

Your Responsibilities

• Analysis of complex technical support cases escalated from first- and second-level support
• Investigation of incidents using:
  • Database queries (e.g. Aurora, DynamoDB)
  • Log analysis of devices and applications
  • Monitoring and observability tools in an AWS serverless environment
• Analysis of API communication and the interaction between frontend, backend, and connected systems
• Identification of inconsistencies, error patterns, and potential root causes in distributed SaaS systems
• Structured technical preparation of incidents for handover to product and development teams
• Close collaboration with development and product management on systemic or recurring issues
• Documentation of analysis results, findings, and technical background information

• Supporting the support team through technical assessment and knowledge sharing

   

You work exclusively internally with support, product, and development teams and have no direct customer contact.

Important: This role does not include active software development and does not involve on-call or standby duties. The focus is on analysis, understanding, and communication of technical issues.

Why We Created This Role

Our products and technical platform have grown significantly over recent years. As a result, the demands for in-depth technical analysis of support cases have increased as well.

Until now, particularly deep technical analyses – for example in databases, logs, or API communication – were handled directly by our development teams. With the Technical Support Analyst role, we are introducing a new position within support that takes ownership of exactly these tasks: thoroughly analyzing technical incidents, identifying root causes, and preparing problem statements in a structured way for development.

This allows us to improve response times in support, relieve our development teams, and at the same time create an exciting technical role at the intersection of support, product, and engineering.

What We Expect From You

• Experience in technical support, system analysis, or a comparable technical role
  (talented junior profiles with a strong technical mindset are explicitly welcome)
• Strong fundamental understanding of SaaS architectures, cloud infrastructures, and distributed systems
• Experience with data analysis and database systems (SQL & NoSQL; ideally Aurora, DynamoDB, or similar)
• Basic understanding of API communication, log analysis, and monitoring / observability concepts
• Analytical, structured, and solution-oriented way of working
• Ability to clearly document complex technical topics and communicate them in an understandable way
• Very good English skills, written and spoken, for internal communication
  (German is a plus, but not required)

Nice to have (but not required):

• Experience or interest in POS and retail systems
• Understanding of Android-based systems and applications (or strong willingness to learn)

What We Offer

• A central technical role within support with direct impact on product quality and customer satisfaction
• Challenging technical topics in a modern AWS serverless SaaS environment
• An open, international, and supportive team
• A modern working environment without outdated tools, VPNs, or “servers in the basement”
• No on-call duties and predictable working hours
• Short decision-making paths and plenty of room to actively shape processes and interfaces
• Personal development opportunities, coaching, and long-term perspectives at HS-Soft

We are looking for an Android Developer to build and support software for POS (Point-of-Sale) systems. You’ll work on Android applications used in real retail environments, integrating with USB peripherals and EFT/payment terminals, and collaborating across mobile + backend to deliver reliable, testable, production-grade solutions.

What you’ll do

• Develop and maintain Android POS applications used in day-to-day retail operations
• Integrate and support USB peripherals (e.g., scanners, printers, cash drawers) and EFT terminals
• Evolve UI architecture: maintain XML screens, build new features in Jetpack Compose, and contribute to XML → Compose migration
• Design and implement clean, modular app architecture
• Build robust asynchronous flows using Kotlin Coroutines
• Write and maintain Unit tests and UI tests, improving stability and regression coverage
• Contribute to backend features and integrations where needed (Node.js / GraphQL / T-SQL / AWS)
• Participate in code reviews, debugging production issues, and improving performance and reliability

Must-have skills

• Strong Kotlin experience (production apps)
• Kotlin Coroutines for async and concurrency
• UI: Android XML + Jetpack Compose, including migration experience from XML to Compose
• Hands-on experience with USB peripherals and EFT/payment terminals
• Dependency Injection
• Solid experience writing Unit tests and UI tests

Backend

• Node.js
• T-SQL
• GraphQL
• AWS services (e.g., Lambda, API Gateway, DynamoDB/RDS, S3, CloudWatch—depending on stack)

What we value

• Practical engineering mindset: stability, observability, and maintainability matter
• Ability to work with hardware constraints and real-world retail workflows
• Ownership: you can take a feature from idea → implementation → testing → support

HS-Soft bietet ein umfassendes digitales Ökosystem für das Lebensmittelgewerbe – von POS und Payment über Warenwirtschaft bis zu Produktion und Rezeptverwaltung. Unsere Kunden kommen überwiegend aus dem backenden Gewerbe, der Gastronomie und dem Fleischerhandwerk.

Unsere Lösungen sind vollständig SaaS-basiert und laufen auf einer modernen Cloud-Plattform (AWS latest & greatest), kombiniert mit zentral gemanagter POS-Hardware. Aktuell betreuen wir über 600 Unternehmen mit mehreren tausend Geräten in der Schweiz und in Deutschland – und wir wachsen schnell. In unserer Branche stehen wir für konsequente Innovation. Selbstverständlich setzen wir intern AI-Agents ein und bieten auch unseren Kunden erste AI-gestützte Mehrwerte.

Wir pflegen eine sehr offene, wertschätzende und direkte Firmenkultur. Neben dem Erfolg unserer Kunden steht die Weiterentwicklung unserer Mitarbeitenden im Zentrum.

Dein Arbeitsbereich

Als First Level Support Specialist bist du die erste Anlaufstelle für unsere Kunden. Du bearbeitest Standardtickets und beantwortest neue Anfragen schnell und kompetent. Dein Ziel ist es, einfache Probleme direkt zu lösen und dafür zu sorgen, dass unsere Kunden jederzeit schnelle und verlässliche Unterstützung erhalten.

Deine Tätigkeitsbereiche:

• Erste Kontaktstelle für neue Kundenanfragen per Telefon, E-Mail und Ticket-System
• Bearbeitung und Lösung von Standard-Supportfällen
• Weiterleitung komplexerer Fälle an Tier 2 mit klarer Dokumentation
• Sicherstellung schneller Reaktionszeiten und hoher Kundenzufriedenheit
• Beitrag zum Wissensmanagement (FAQs, interne Dokus)

Was wir von dir erwarten

• Erfahrung im technischen Support oder in der Kundenbetreuung
• Freude am direkten Kundenkontakt und an der Lösung von Alltagsproblemen
• Technisches Grundverständnis und Bereitschaft, dich schnell einzuarbeiten
• Strukturierte Arbeitsweise und Belastbarkeit in Phasen mit hohem Anfragevolumen
• Sehr gute Deutschkenntnisse, Englisch ist ein Plus

Was wir dir bieten

• Du bist Teil unserer Wachstumsgeschichte und gestaltest sie aktiv mit
• Ein großartiges, internationales Team
• Modernes Arbeitsumfeld ohne veraltete Tools, VPNs oder Server im Keller
• Kurze Entscheidungswege
• Persönliches Coaching und Entwicklungsmöglichkeiten