Home Alliance

POSITION VFP

Marketing plans are achieved with the lowest spend

POSITION REQUIREMENTS:

1. To like to keep everything in order
2. To love people and have a positive attitude to live
3. Ability to finish everything that was started 
4. Willingness and ability to learn new things
5. Keep track of business unit results and progress via dashboards and metrics
6. Use analytical data to make good decisions
7. Provide on-time communication to the General Manager and sync-up with other marketing units managers as well as business units and support units
8. To be Super-pumped and light the organization with positive energy
9. Excellent written and verbal communication skills
10. Proven experience developing marketing plans and campaigns
11. Attention to details
12. Bachelor's degree in marketing, finance, business administration, or similar
13. Metrics-driven marketing mind with eye for creativity
14. Ability to research new marketing channels
15. Be frugal with marketing budget with maximum results 
16. Research and evaluate product-market fit, industry news, weather, demand for potential products, and customer needs and insights
17. At least two years of experience as a marketing manager
18. Tech-savvy, proficiency in electronic marketing software such as Google Analytics, Google Adwords, Facebook Business Manager, Customer.io
19. Superb leadership, communication, and collaboration abilities
20. Exceptional analytical and problem-solving skills
21. Strong time management and organizational abilities

MANAGER DUTIES

SUPPLY DEMAND BALANCE

1. Oversee SDB balance in all Business Units using paid channels
2. Oversee SDB balance in all Support units using paid channels
3. Generate leads for external clients using paid channels
4. Responsibly manage all paid marketing budgets 

PLANNING

1. Analyze ads performance on a daily basis
2. Receive and analyze ongoing reports from clients* about leads quality
3. Make necessary adjustments on-the-go, reacting in a timely manner based on received insights
4. Maintain a well-structured plan split by products / services, regions and channels with information on budget spent, lead cost, revenue generated, ROAS
5. Stay on top of clients’ needs, quickly turning on and off the channels to bridge the gap between overall sales plans and actual performance

Paid Channels Report in Power BI

MARKET ANALYTICS

1. Ongoing market research using Google trends, local, market, weather and other information as well as insights from clients for paid channels optimization

OPS SYNCHRONIZATION

1. Learn about products/services and regions needs by spending at least 5 hours a week with Business units staff.
2. Receiving information on a daily basis from clients about the quality of leads generated through paid channels. Understanding the insights in order to adjust plans to improve SDB.
3. Providing information on a daily basis to clients about the leads generated through paid channels split by products/services, regions, channels.
4. Sync up with managers of other marketing units and General Manager.

CAMPAIGNS & CONTENT PLANNING

1. Analyze the local market before creating campaigns depending on local specifications
2. Campaigns and content include 4B (images, videos, ads copies).
3. All promotional offers have to be provided by the Content Production Manager after synching with GM of Business Units

ADS OPTIMIZATION

1. Ads spent optimized depending region and company services 
2. Make sure ads design are relevant to Business Units services
3. Customer targets are optimized to Business Units services

Role 10B

 CONVERSION OPTIMIZATION

1. All sources of conversion (phone number, web form, and chats) are working properly and being received by Active Calls 
2. Conversion is improving across the funnel

 PAID CHANNELS

1. Oversee and manage all paid channels 

REPORT SECTION

1. All paid ads have ongoing statistics correlated to the Planning 

 BING ADS

1. Bing paid ads are being scheduled, optimized and converted into leads

 GOOGLE GUARANTEE

1. Analyze which clients might benefit from having Google Guarantee 
2. Create, optimize, convert leads
3. GG receive ongoing positive reviews

GOOGLE ADWORDS

1. Adwords have ongoing statistics
2. Prepare right converting websites for Adwords
3. Oversee budgets, lowering CAC
4. Analytics is installed on all pages
5. Leads are received and converted

FACEBOOK ADS

1. FB ads have ongoing statistics. 
2. Prepare right converting landings for FB
3. Oversee budgets, lowering CAC
4. Analytics is installed on all pages
5. Leads are received and converted

 DISPLAY ADS

1. Display has ongoing statistics. 
2. Prepare right converting websites for Display
3. Oversee budgets, lowering CAC
4. Analytics is installed on all pages
5. Leads are received and converted

RETARGETING

1. Have ongoing statistics for retargeting campaigns 
2. Retargeting campaigns have the right landings that convert
3. Retargeting campaign set up properly and converting views
4. Have updated customer databases
5. Analytics is installed on all pages
6. Leads are received and converted

PARTNER CHANNELS

1. Constantly looking for partners and vendors to purchase leads for business units and communicate findings to 12A of MC Company
2. Have ongoing statistics 

 Your supervisor may change, edit or add additional duties to your job description to meet the needs of their organization.

Divisional Head’s duties in regards to senior executives:

• Plan the operations of the division and own targets according to the goals and quotas set by the senior executive.
• Develop proposals about organizing company operations and submit them to the executives for approval.

DAILY ACTIONS:

• 8:00 a.m. — Start and review personal plan
• 8:15-8:30 a.m. — coordination meeting with executive and report about the previous day and plan about this day
• 8:45-9:00 a.m. — execute the daily plan
• 4:45-5:00 PM  — review current day, write VFPs and plan for next day

WEEKLY ACTIONS:

• Analyze results and plan operations for the week;
• Hold inspections to verify that administrative tools are being used

🎯 Role Purpose

Be the Founder’s right hand — anticipating needs, executing with speed and accuracy, and creating order and flow across the Founder’s business and personal ecosystem. Your mission is to free up the Founder’s time, energy, and mental space while staying aligned with his voice, principles, and strategic direction.
 

🧬 Core Archetype

Integrator & Guardian of Flow — a calm but fast executor who translates vision into structured action. You connect strategy with execution and ensure nothing slips through the cracks.
 

⚙️ Key Traits

• Fast comprehension: Quickly understands the Founder’s thinking, tone, and logic.
• Cultural fluency: Balances Eastern diplomacy and respect with Western efficiency and clarity.
• Resilient under pressure: Thrives in proximity to a Founder—fast decisions, multiple inputs, high expectations.
• Executor mindset: “Just do it” attitude — resourceful, solution-first.
• Emotionally mature: Low drama, calm logic, high intuition.
• Loyal & discreet: Absolute confidentiality across business and personal matters.
• Growth-oriented: Learns fast, adapts, and values being close to decision-making.
   

💼 Ideal Background

• 3–5 years supporting Founders, Entrepreneurs, or CEOs (beyond corporate admin).
• Experience in fast-paced, multi-project environments.
• Social media/brand/communications experience preferred.
• Exposure to home services, tech startups, or venture-backed companies is a plus.
• Fluent English (C1+). Understanding of Russian or Uzbek tone/culture is ideal.
   

🧠 Personality DNA

• Temperament: Strategic yet grounded; proactive; steady energy.
• Core strengths: Responsibility, Organization, Activator, Adaptability.
• Mindset: Thinks like an owner, not an employee.
• Drive: Turns chaos into systems.
• EQ/IQ balance: High EQ; data- and results-driven.
   

🌍 Cultural Alignment

• Founder was born/raised in Uzbekistan and lived 22+ years in the U.S.: be respectful yet direct; structured yet flexible; loyal and efficient.
• Observes respectful boundaries (“вы” vs “ты” dynamic).
• Frugal, optimization-first mindset.
• Prefers logic over emotion; long-term wisdom over short-term reaction.
   

📅 Working Rhythm

• Flexible hours; availability > presence.
• Reachable on Slack, Telegram, WhatsApp, Email, SMS, Instagram.
• Responsiveness: within 5–15 minutes during active hours.
• Personal time is fine if communication lines stay open.
• Mostly async; daily syncs or voice notes with the Founder.
• Light, flexible weekend availability for urgent approvals/posts.
   

🧩 Core Responsibilities

A) Strategic & Executive Support

• Own the Founder’s calendar and schedule across entities.
• Anticipate bottlenecks and proactively clear them.
• Keep the Founder accountable on strategic and recurring priorities.
• Prepare briefs, capture minutes, and drive follow-through.

B) Communication & Coordination

• Manage multi-channel correspondence; organize all inbound.
• Translate the Founder’s messages with diplomacy and precision.
• Liaise with Chief of Staff, leaders, and partners.
• Ensure alignment between Founder intent and team execution.

C) Social Media & Content Support

• Know the Founder’s content history and voice.
• Draft/review/schedule posts aligned with tone and values.
• Coordinate with Social Media team to maintain brand voice.
• Optionally manage a shared ChatGPT account for content ideation.

D) Travel & Events

• Run logistics, bookings, itineraries; prevent overlaps.
• Track key dates (family, team, investors); handle gifts/acknowledgements.

E) Care Function

• Monitor wellness basics: meals, vitamins, hydration, rest.
• Prepare environments for meetings (office, car, travel).
• Ensure coffee/snacks/water are ready when in person.
   

🔄 Growth Path

• EA/PA Hybrid (0–3 months): Build trust; handle personal + business tasks.
• Full Executive Assistant (3–6 months): Own calendar, comms, daily ops.
• Chief Assistant / EA + Ops Coordinator (6–12 months): Bridge Founder and departments.
• Strategic EA / Partner (12+ months): Strategic alignment, board prep, investor comms.
  Note: High-growth environment; top performers often advance into operations or leadership roles.
   

💎 Compensation

• $2,000–$3,000/month USD, based on experience, performance, and time saved for the Founder.
• Bonus potential tied to measurable impact (time saved, projects delivered, efficiency gains).
• Growth based on performance, not tenure.
   

🔥 Success Indicators

• Founder’s calendar and inbox are consistently under control.
• Seamless, low-friction communication across all channels.
• Founder spends more time on strategy, less on coordination.
• No repeated instructions — you anticipate and systematize.
• Team sees you as “the Founder’s extension.”
• Founder feels mentally lighter and more focused.
   

Location

• Remote-first with potential occasional in-person support depending on location.
   

How to Apply

• Send your resume or portfolio plus a short note (5–10 sentences) explaining:

  • A time you turned chaos into a system.
  • How you’ve captured and replicated an executive’s voice.
  • Your typical responsiveness window and preferred tools.

   

If you’re a disciplined executor with sharp judgment, cultural nuance, and a builder’s mindset, we’d love to meet you.

• Manage end-to-end execution of Local SEO projects.
• Translate client goals and SEO strategy into clear, actionable tasks for the team.
• Assign tasks to SEO specialists, content writers, and developers in tools such as Trello, Asana, or ClickUp.
• Monitor daily progress and ensure all deliverables are completed on time and according to quality standards.
• Conduct regular project check-ins and status updates with the Account Manager.
• Review SEO deliverables (on-page, off-page, and local SEO work) before sending them to the client.
• Ensure proper implementation of SEO recommendations (GMB optimization, citations, technical fixes, content updates, etc.).
• Analyze project performance metrics and collaborate with the team to improve efficiency.
• Identify potential issues or delays early and propose effective solutions.
• Prepare internal progress reports and support client reporting together with the Account Manager.
• Conduct training sessions for the SEO team and keep them up to date with the latest trends.

HR Auditor 

 Department: HR
 Reports To: COO
 Location: Remote
 Employment Type: Full-time
 Working Hours: 8:00 AM – 5:00 PM (LA Time), Monday to Friday
 

An HR Auditor is responsible for evaluating a company’s human resources policies, procedures, and documentation to ensure compliance with labor laws, company internal regulations, and industry best practices. They identify risks, improve operational efficiency, compliance, and ensure that HR data is accurate and secure.
 

Job Summary

The HR Auditor conducts comprehensive reviews of HR functions, including recruitment, individual performance, payroll, benefits administration, and vendor relations. The primary goal is to mitigate noncompliance risks and ensure that the HR department supports the organization's strategic objectives while maintaining high standards of data integrity and legal compliance.
 

Key Responsibilities

• Perform regular audits of employee files, payroll records, and benefits documentation to ensure accuracy and legal compliance.
• Evaluate HR policies and procedures to identify gaps, inefficiencies, or non-compliance with federal, state, and local labor laws.
• Assess the company’s compensation structure and performance management systems for consistency and equity.
• Analyze HR data and metrics to identify trends, risks, and areas for process improvement.
• Prepare detailed audit reports for senior management, outlining findings and providing actionable recommendations for corrective measures.
• Monitor the security and confidentiality of sensitive employee data in compliance with data protection regulations.
• Collaborate with the legal and finance departments to ensure HR practices align with broader corporate governance and financial reporting standards.
• Conduct follow-up reviews to ensure that recommended changes have been successfully implemented.
   

Required Skills and Qualifications

• In-depth knowledge of employment regulations and HR best practices.
• Strong analytical skills with the ability to interpret complex data and identify patterns or discrepancies.
• Excellent attention to detail and organizational skills to manage large volumes of documentation.
• Proficiency in Hurma (HRIS) and data analysis tools.
• Strong communication skills, both written and verbal, for reporting findings to stakeholders.
• High level of integrity and the ability to handle confidential information with discretion.
• A bachelor’s degree in Human Resources, Business Administration, or a related field is typically required.
• Professional certifications such as SHRM-CP, PHR, or Certified Internal Auditor (CIA) are often preferred.

Job Description

Job Role: Customer Success Specialist

Department: Customer Success Department / QA

Reporting to: Customer Success Manager

Job Location: Remote (Global)  Full Time (8am - 5pm Mon-Fri LA time

Customer Success Specialist - A highly empathetic and detail-oriented Customer Success Specialist to own the resolution of customer concerns and escalations that directly impact retention and brand trust. This role plays a critical part in safeguarding customer relationships by addressing complex issues with professionalism, urgency, and accountability, and by converting negative experiences into positive, loyalty-building outcomes.

The Customer Success Specialist assumes end-to-end ownership of customer concerns, serving as the primary point of accountability from initial contact through final resolution. Working cross-functionally, this role identifies root causes, drives timely and effective resolutions, and ensures a consistent, high-quality customer experience. Success in this position is measured not only by problem resolution, but by the ability to restore confidence, reinforce trust, and deliver experiences that strengthen long-term customer retention and advocacy, ultimately driving operational efficiency and key quality metrics.

Required Qualifications

• Proven Customer-Facing Experience: Demonstrated experience in customer service, customer success, retention, or operations, including handling escalations and complex customer issues.
• Excellent Communication Skills: Strong verbal and written communication, with the ability to convey clarity, empathy, and professionalism in all interactions.
• Conflict Resolution & Negotiation: Skilled in de-escalating challenging situations and negotiating fair, timely resolutions that protect customer relationships.
• Analytical & Reporting Skills: Ability to analyze customer data, track KPIs, generate actionable insights, and report trends to leadership.
• Decision-Making & Ownership: Strong judgment and accountability in resolving issues, prioritizing tasks, and driving customer-focused outcomes.
• Customer Success Mindset: Committed to delivering an exceptional customer experience and fostering long-term loyalty and advocacy.

Skills & Competencies

• Communication & Interpersonal Skills: Exceptional verbal and written communication with the ability to build rapport, convey empathy, and handle sensitive or escalated situations professionally.
• Customer Empathy & Emotional Intelligence: Demonstrates strong understanding of customer needs and emotions, turning challenging interactions into positive outcomes.
• Problem-Solving & Analytical Thinking: Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Organizational Excellence & Time Management: Highly detail-oriented, able to manage multiple complex cases simultaneously while meeting deadlines.
• Accountability & Ownership: Takes full responsibility for customer issues from initiation to resolution, ensuring consistent follow-through.
• Collaboration & Teamwork: Works effectively with cross-functional teams to resolve issues, share insights, and improve processes.
• Technical Proficiency: Skilled in tools such as Microsoft Excel or Google Sheets for reporting, tracking, and data analysis.

Key Responsibilities:

1. Customer Interaction & Call Management

• Serve as the primary point of contact for existing customers raising concerns, complaints, or escalated issues.
• Handle inbound calls with professionalism, empathy, and urgency while documenting all interactions accurately.
• Proactively perform outbound calls to follow up on unresolved issues, confirm appointments, or collect customer feedback.
• Manage all customer experience activities across phone, email, chat, and other communication channels, ensuring consistency and high-quality service.
• Save Campaign Execution: Implement structured campaigns to retain at-risk customers, including offering alternative products, services, or incentives aligned with company guidelines.

1. Internal Communication

• Coordinate with internal teams. Operations, Field Technicians, Dispatchers, Product/IT, and QA/Customer Success, to identify root causes and drive timely, effective resolutions.
• Establish and maintain direct communication workflows between Customer Success and other departments to enhance responsiveness and service quality.
• Provide actionable feedback to leadership on recurring issues, process gaps, and opportunities for operational improvement.

1. Reports and Data Tracking

• Maintain accurate and up-to-date records of all customer interactions, issues, and resolutions in the CRM system.
• Track and analyze key performance metrics, including Inbound Booking Ratio, Cancellation %, Run to book ratio, CSAT, and NPS, to measure team and individual performance.
• Use data insights to inform proactive strategies that improve operational efficiency, reduce customer friction, and enhance overall customer satisfaction.

1. Product Selling & Customer Onboarding

• Cross-Booking & Upselling: Identify opportunities during interactions to recommend additional products, services, or upgrades that align with customer needs, enhancing value while strengthening loyalty.
• New Booking Facilitation: Assist customers in scheduling new services, bookings, or appointments, ensuring a smooth and efficient process that reinforces a positive customer experience.
• Membership: HighlightMembership benefits and assist customers with the Onboarding process.

Low-Code / No-Code Automation Manager

Reports to: Founder

Role Overview

We are hiring a Low-Code / No-Code Automation Manager — a builder who helps the company operate faster, leaner, and smarter.

This role works closely with the Founder and leadership team. You will analyze how the business actually runs, identify friction and repetitive work, and turn that into automation, AI-driven workflows, and clear decision systems.

Even if you haven’t worked with a specific tool before, you know how to learn fast, ship solutions, and iterate.

About the Company

You will be joining Home Alliance and Alliance Venture Studios — a fast-growing group of companies building modern infrastructure for home services, digital services, and AI-enabled operations.

Today, the group includes 20+ active projects and products, spanning:

home services platforms and marketplaces,
digital and marketing services,
Internal SaaS and AI tools,
Operational infrastructure and automation layers.

 

We are growing very fast, launching new initiatives continuously, and actively experimenting with AI and automation at scale. This means you won’t be optimizing one small process — you’ll be working across multiple businesses, teams, and real use cases, gaining rare hands-on experience very quickly.

What Makes This Role Different

• You will work directly with the Founder, not through layers of management.
  
  You’ll see how decisions are made at the top — and help shape them with data and systems.
   
• You’ll have access to multiple projects where your automation and AI skills can be applied immediately.
  
  You’ll gain exposure to how a venture studio operates, from idea to execution to scale.
   
• You’ll build systems that are reused across the entire group, not just one team.
  
  If you enjoy variety, speed, and responsibility — this role offers an unusually steep learning curve.

What You Will Do

Analyze business processes across teams and projects. (either independently or with a process expert).
 

• Identify repetitive, manual, or inefficient tasks and convert them into automation.
   

  Build and maintain integrations
   (Zapier, Make, n8n, Power Automate, etc.).
   

  Design process maps and workflows
   (Miro, BPMN, Lucidchart).
  
  Create or support leadership dashboards
   (Power BI, Looker Studio, Google Data Studio).
  
  Implement and test AI tools
   (ChatGPT, MidJourney, HeyGen, Runway, ElevenLabs, etc.).
  
  Rapidly prototype internal tools, landing pages, or MVPs using AI-first builders
   (Lovable.dev, Base44, Clawd.bot, Webflow AI, Framer AI).
  Maintain and improve existing automation systems.
  Continuously research new tools and technologies and test them for real business value.
  
  Train employees to use new systems and support non-technical team members.
  Measure ROI: time saved, costs reduced, efficiency gained.
   

What We’re Looking For

• Strong systems thinking and ability to see the business end-to-end.
   
• Hands-on experience with low-code / no-code platforms:
   Zapier, Make, n8n, Airtable, Notion, Retool, Power Automate, Monday.
   
• Experience visualizing processes
   (Miro, BPMN, Lucidchart).
   
• Basic understanding of APIs and integration principles.
   
• Experience with BI tools and dashboards
   (Power BI, Looker Studio, Google Data Studio).
  
  Experience testing and implementing AI tools in real workflows.
   
• Ability to quickly learn and adopt new systems.
  
  “Internal trainer” mindset — explaining complex things in simple terms.
   
• Strong ownership, curiosity, and bias toward shipping.
  
  Nice to Have / Strong Plus

Experience with AI-powered website and app builders
 (Lovable.dev, Base44, Clawd.bot, 10Web, Webflow AI, Framer AI).
Familiarity with AI agents and agent-style workflows.
Experience using Discord as a workspace (bots, roles, automations, integrations).
Ability to rapidly build internal dashboards, admin panels, or tools
 (Retool, Airtable Interfaces, Notion dashboards).
Product-builder mindset focused on speed, iteration, and impact.
 

• Why This Role Matters

Modern companies use dozens of tools —
Very few know how to connect them into one coherent system.

In a fast-growing group like ours, this role:

removes operational chaos across multiple businesses,
saves time and money at scale,
creates clarity for leadership,
enables growth without constantly adding headcount.

 

This is not a support role.
This is a core infrastructure role for the entire group.

Career Growth Opportunity: Path to Director of AI

This role is intentionally designed as a growth role, not a terminal position.

As AI becomes a foundational layer across Home Alliance and Venture Studios, this position has a clear path to evolve into a Director of AI / Head of AI Operations role.
 

Over time, you will have the opportunity to:

• Own AI strategy across 20+ projects and companies.
   
• Lead AI adoption across operations, sales, marketing, finance, and support.
  
  Design and oversee AI-driven systems, agents, and automation architecture at scale.
  
  Define AI standards, governance, and best practices for the entire group.
  
  Build and lead an internal AI / automation team as the function matures.
  
  This path is ideal for someone who wants to grow from a hands-on builder into an AI leader working directly with the Founder.

Why Join

This isn’t just a job — it’s a career accelerator.

You’ll work personally with the Founder, operate inside a fast-scaling venture studio, and gain exposure to more real-world AI and automation use cases than most roles offer in several years.

If you want responsibility, growth, and the chance to shape how AI is embedded into real businesses — this role was built for you.