HICELL
Joined in
2020
Hicell Telecommunications is a successful telecommunications services company. We provide a platform for the exchange of SMS messages between end users and service providers around the world.
At Hicell, you are not just another employee - you are an important part of our SMS family! Our people are our greatest asset. We don't just want to hire people, we want to attract colleagues who can grow with us both professionally and personally. As a team, we have come a long way since 2017 when we opened our first office in Kyiv, Ukraine. We have grown from two co-founders to over 40 people. As a growing company, we have many opportunities for career growth and professional development. Every year we attend mobile conferences such as MWC in Barcelona and many others! We want our employees to develop their careers as much as possible and offer additional training and professional development courses. We always work together as a team, supporting and helping each other to grow.
At Hicell, you are not just another employee - you are an important part of our SMS family! Our people are our greatest asset. We don't just want to hire people, we want to attract colleagues who can grow with us both professionally and personally. As a team, we have come a long way since 2017 when we opened our first office in Kyiv, Ukraine. We have grown from two co-founders to over 40 people. As a growing company, we have many opportunities for career growth and professional development. Every year we attend mobile conferences such as MWC in Barcelona and many others! We want our employees to develop their careers as much as possible and offer additional training and professional development courses. We always work together as a team, supporting and helping each other to grow.
Website:
https://hicell.net/
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· 49 views · 6 applications · 19d
Technical Support Specialist to $600
Hybrid Remote · Worldwide · Product · 1 year of experience · English - NoneHicell is hiring a Technical Support Specialist to join its team! www.hicell.net Head office: Kyiv, Ukraine Work format: Office/Hybrid (with the possibility of full remote work) Main requirements: Theoretical knowledge: SMPP, Pcap dump, Grafana,...Hicell is hiring a Technical Support Specialist to join its team!
www.hicell.net
Head office: Kyiv, Ukraine
Work format: Office/Hybrid (with the possibility of full remote work)
Main requirements:
- Theoretical knowledge: SMPP, Pcap dump, Grafana, Postman
- At least 1 year of experience in customer support.
- Ukrainian, English B1+
- Ability to conduct high-quality and productive dialogue in chat rooms.
- Analytical and research skills.
- Customer and results-oriented.
- Desire and willingness to work as part of a team.
Responsibilities:
- Responding quickly and attentively to customer requests.
- Communicating with customers via email, text messages, customer support chat, and any other means of communication.
- Resolving customer requests and issues.
- Creating configurations for connecting suppliers.
- Setting up mail parsing configurations for new connections.
- Monitoring key service status indicators.
- Communicating with other departments of our company.
- Resolving customer requests.
- Configuring SMPP and HTTP API settings.
- Working with logs and dumps.
- Working with the bug system (from all system users).
The following would be a plus:
- Experience in writing technical documentation.
- Experience working with mobile devices.
- Experience working in telecommunications.
- Technical education.
We offer:
- The shift work schedule is from Monday to Friday, with occasional partial shifts on weekends.
- Supportive team culture: work in a friendly, collaborative environment where your ideas matter.
- International environment: join a diverse, global team with open communication and shared goals.
- Company-provided MacBook: Enjoy smooth, high-performance work with a MacBook, available to every team member who needs one.
- Healthy work-life balance: take advantage of 24 calendar days of paid vacation each year, plus paid sick leave — because your well-being and balance matter to us.
- Professional & personal growth: we encourage your development — and support it with time, trust, and resources.
- Learning covered: we cover the cost of career development courses, trainings, and webinars to help you grow faster.
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