Helpware

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.

In 2018 Clutch - B2B ratings, research, and reviews company - has named our Team a Leader in multiple service categories for BPO companies!

We are growing and have an open position as a Customer Support Representative.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels (chat/emails);
• Acknowledging and resolving customer complaints;
• Keeping records of customer interactions, transactions, comments and complaints;
• Entering data into a CRM, other online tools, and cloud-based platforms;
• Other related tasks assigned by managers of the Clients and/or Helpware;

We Offer:
 

• Competitive compensation linked to EUR rate;
• Medical insurance after the trial period;
• English classes;
• Schedule: 8 am - 10 pm Kyiv Time (8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Follow communication procedures, guidelines, and policies;
• Responding promptly to customer inquiries;
• Communicating with customers through various channels (chat/emails);
• Acknowledging and resolving customer complaints;
• Keeping records of customer interactions, transactions, comments and complaints;
• Entering data into a CRM, other online tools, and cloud-based platforms;
• Other related tasks assigned by managers of the Clients and/or Helpware.
  
  We Offer:
• Competitive compensation linked to EUR rate;
• Medical insurance after the trial period;
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

About the role

We're looking for an experienced Link Builder to strengthen Helpware’s SEO performance. You’ll design and execute link-building strategies that drive organic traffic and build domain authority for helpware.com. If you’re enthusiastic about SEO, enjoy tackling challenges, and excel at securing high-quality backlinks, we’d love to have you join us.

Goals

❖ Drive noticeable growth in organic traffic to helpware.com and steadily increase domain authority by strategically acquiring backlinks from diverse, high-quality sources.

❖ Establish a sustainable, well-organized link-building process that supports long-term SEO objectives.

Responsibilities:

• Develop and execute comprehensive link-building strategies for short- and long-term SEO success.

• Negotiate link placements with various link partners and vendors on advantageous terms.

• Actively expand our partner base by identifying and securing relationships with high-quality, reputable websites.

• Conduct advanced outreach campaigns (email, LinkedIn, etc.) to secure high-quality backlinks from authoritative websites.

• Evaluate potential link opportunities based on niche relevance, domain metrics, and spam score calculations.

• Analyze competitor link profiles to identify opportunities.

• Work with AI tools to edit or create content for contextual link insertions.

• Work closely with SEO, content, and marketing teams to synchronize efforts.

• Monitor and optimize link-building campaigns, delivering detailed monthly reports and actionable insights.

• Stay ahead of SEO trends, testing innovative approaches to link acquisition and process automation.

Requirements:
 

• 2+ years of link-building experience, ideally in US/European market. Agency experience is a plus.

• Written English proficiency at B2 level or higher.

• Deep expertise in off-page SEO and link-building best practices with a clear understanding of search engine algorithms.

• Proficiency with SEO tools such as Ahrefs and Semrush and hands-on experience with AI tools and prompting.

• Strong negotiation and communication skills to secure high-value link placements.

• A creative problem-solver skilled at finding unconventional link-building opportunities.

• Ability to develop, refine and scale systematic link-building processes.

• Experience mentoring or training link builders is a strong plus.

We offer:

• The opportunity to work with a talented and ambitious team.
• A global environment that values creativity, collaboration, and innovation.
• Professional growth opportunities and a culture of continuous learning.
• The opportunity to work fully remotely.
• Competitive compensation linked to the USD rate.
• Medical and Life insurance after the trial period.
• Schedule: 12 pm – 9 pm or 11 am - 8 pm (8 working hours + 1 hour of a break during this period).
• Corporate training and parties.

Helpware is looking for an experienced Senior Social Media Lead to manage and grow our online presence. In this role, you'll develop strategies, create and oversee content, engage with audiences, and ensure consistent messaging across platforms. You will work closely with different teams to support campaigns and track performance.

This is a chance to lead social media efforts for a global brand and make a lasting impact.
 

Responsibilities:

• Develop and execute social media strategies across platforms (Instagram, LinkedIn, TikTok, YouTube, X, etc.) for internal and client’s products and services.
• Engaging with followers and managing community interactions.
• Collaborating with influencers for brand partnerships.
• Support brand campaigns, launches, and key initiatives with tailored SMM execution.
• Manage the content calendar, ensuring consistency with brand tone and voice.
• Collaborate with designers and copywriters.
• Coordinate with paid media and outbound teams.
• Track performance metrics and optimize strategy.
• Stay on top of trends, algorithm changes, and competitor activity.
• Hire, lead or mentor SMM specialists.
   

Key Qualifications and Requirements:

• 5+ years of experience in social media marketing (agency and in-house).
• 2+ years of experiences in leading SMM.
• Proven experience working with international and U.S.-based clients/brands.
• Proven success managing and growing brand accounts.
• Strong understanding of organic content strategy and engagement tactics.
• Hands-on experience with scheduling tools.
• Solid writing skills in English (C1+ level).
• Ability to brief and review creative assets (basic design/video editing knowledge is a plus).
• Experience interpreting analytics and adjusting strategy accordingly.
• Experience with paid SMM campaigns (Meta, LinkedIn).
• Understanding of PR strategies and experience in media relations.
   

We offer:

• The opportunity to work with a talented and ambitious team.
• A global environment that values creativity, collaboration, and innovation.
• Professional growth opportunities and a culture of continuous learning.
• The opportunity to work fully remotely.
• Competitive compensation linked to USD rate.
• Medical and Life insurance after the trial period.
• Schedule: 12 pm – 9 pm or 11 am - 8 pm (8 working hours + 1 hour of a break during this period).
• Corporate training and parties.