Helpware

Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, and the Philippines. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.
 

About the Role
 

The System Administrator plays a key role in maintaining and improving the stability, security, and performance of client systems, with a focus on Microsoft Azure and enterprise infrastructure. This position requires solid technical experience, strong troubleshooting skills, and a proactive approach to managing cloud and on-premises environments. You’ll support daily operations, lead mid-size technical initiatives, and collaborate with senior administrators to ensure systems are scalable, secure, and aligned with business needs.

Key Responsibilities
 

• Administer and optimize Microsoft Azure environments (IaaS, PaaS, SaaS)
• Manage and support Active Directory, Azure AD, group policies, and multifactor authentication
• Monitor and maintain system performance, capacity, and availability
• Implement and maintain security best practices and compliance standards (HIPAA, etc.)
• Perform routine maintenance, patching, and updates across environments
• Troubleshoot and resolve system issues, escalating when necessary
• Develop and maintain automation scripts (PowerShell, etc.) to improve efficiency
• Assist in planning and deploying infrastructure projects and upgrades
• Maintain accurate documentation, change management logs, and runbooks
• Provide Tier 2/Tier 3 technical support for escalated incidents
• Collaborate with cross-functional teams to align IT operations with organizational goals

Requirements
 

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 3–5 years of experience in system administration or IT infrastructure management
• Hands-on experience with Microsoft Azure and Windows Server environments
• Solid understanding of identity management, authentication, and access controls
• Proficiency in scripting and automation (PowerShell preferred)
• Familiarity with virtualization technologies (VMware, Hyper-V) and backup solutions
• Working knowledge of networking, firewalls, and security principles
• Strong analytical, troubleshooting, and problem-solving abilities
• Excellent communication and time management skills
   

Preferred Skills
 

• Experience with ITIL or similar operational frameworks
• Knowledge of configuration management and monitoring tools
• Experience with SIEM systems or security monitoring (e.g., Splunk, Sumo Logic)
• Exposure to healthcare IT or compliance environments (HIPAA, SOC 2)

We Offer

• Competitive compensation linked to USD rate
• Medical insurance after the trial period
• English classes
• Corporate training and events
• Opportunity to work in a global company with career-growth potential

Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, and the Philippines. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.
 

We are growing and opening a position for a Paid Search Specialist (Omni Channel).
 

Skills and Qualifications: 

• 2+ years of experience in Digital Media (Paid Search Focus) 
• Fast-paced, multitasking and detail-oriented - you will manage a queue of important client requests with a quick turnaround time expectation 
• Strong strategic thinking, analytical, and problem-solving skills. 
• Strong written & communication English skills (Upper-Intermediate+ level)  
• Proficiency using Google Docs & Sheets (Microsoft Office) 
• Experience working with CRM systems 
   

Responsibilities: 

• Partner with Performance Managers to ensure successful setup and go-live of new clients onto the Client's proprietary advertising products. 
• Create and manage paid media campaigns based on automotive dealership, OEM, and marketing agency goals and continually identify opportunities to make measurable optimizations towards dealer goals 
• Monitor and analyze high-level campaign budget numbers and the monthly pacing of client search media spend to provide impactful optimization insights and strategies with client facing teams to share with clients 
• Monitor the marketplace, competitive landscape, industry trends, and third-party data sources to constantly identify and implement new marketing opportunities 
• Provide basic activity reporting to performance managers based on account needs and regular activity 
• Other related tasks assigned by managers of the Client and/or Helpware.
   

We Offer

• Competitive compensation linked to USD rate
• Medical insurance after the trial period
• English classes
• Corporate training and events
• Opportunity to work in a global company with career-growth potential

Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, and the Philippines. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.

We are growing and opening a position for a Portuguese Customer Support Agent.
 

Key Responsibilities:  

• Provide first-class support to customers in English and Portuguese via a ticketing system following reply structure 
• Entering data into a CRM, other online tools, and cloud-based platforms 
• Diagnose and troubleshoot customer technical problems 
• Document and investigate in-game bugs for the team 
• Know the games inside out to ensure all players queries are addressed appropriately  
• Communications with Game Leads   
• Follow communication procedures, guidelines, and policies 
• Other related tasks assigned by managers of the Clients and/or Helpware 
   

Qualifications: 

• B2 in both written and spoken Portuguese/English. 
• Computer skills are mandatory, experience with CRM preferred 
• Highly motivated, self-starter while also being a team player. 
• Highly organized, having time management skills including the ability to organize and prioritize 
• Ability to research and grasp technical information across multiple tools  
• Ability to take feedback and constructive criticism. 
• Real passion for customer service and ownership of the customer experience including comprehensive issue resolution 
• Teamwork mentality with an aptitude for sharing expertise and appreciating feedback 
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges 
• Courteous, confident, and outgoing personality with exceptional customer service skills 
• Experience with Zendesk or Helpshift would be a plus 
   

We Offer

• Competitive compensation linked to USD rate
• Medical insurance after the trial period
• English classes
• Schedule: Sunday – Thursday, 8-hour shifts
• Corporate training and events
• Opportunity to work in a global company with career-growth potential

Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, and the Philippines. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strategic, high-value work.
 

We are growing and opening a position for a Performance Creative Designer.

We’re looking for a designer who understands CTR/retention, why one creative “hooks” better than another, and can propose ideas/hooks/video structure for the task — not just animate a finished layout. The focus of the role is performance creatives and organic social content: fast, systematic, with variations and a clear testing mindset. Motion is a tool, not the goal.

Work format: client projects and the Helpware brand (performance ads + organic content). The main production focus is short-form formats, scaling, series, and A/B testing.

What you’ll do:

• Create motion creatives for social media and advertising: reels/stories/short loops, animated posts, kinetic typography.
• Develop series of A/B variations: hooks, CTAs, first seconds, formats, copy, compositions.
• Turn static creatives into motion while keeping brand consistency.
• Work with copy as a key performance element: readability, hierarchy, timing.
• Maintain and evolve a production approach: templates, reusable elements, animation patterns, export presets, standards.
• Use AI to speed up production (assets/variations/drafts) within company policies.

What matters:

• Performance mindset: understanding CTR/retention and the ability to explain what influenced a creative’s results.
• Ability to propose hooks/angles/video structure for the task (not just “execute the layout”).
• Strong graphic design fundamentals: composition, typography, color, brand sensibility.
• Motion experience specifically for SMM/ads: fast, readable, with a clear CTA, optimized for platform formats.
• Systems thinking: working with templates, components, reuse, and versioning.
• Proficiency in Figma + one fast video production tool: CapCut Desktop / Premiere (or equivalent).
• Understanding platform specifics: safe zones, subtitles, first seconds as the hook, duration, formats.

Nice to have:

• Performance creative experience (testing mindset, fast iterations based on results).
• Rive/Lottie or any reusable motion component workflows.
• Basic editing/sound (clean up, add tracks, sync).
  
  We Offer
• Competitive compensation linked to USD rate
• Medical insurance after the trial period
• English classes
• Corporate training and events
• Opportunity to work in a global company with career-growth potential