Helpware

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines. We provide Customer Experience and Operational Support services for modern, fast-growing companies. Our mission is to deliver best-in-class, value-adding solutions by empowering our teams and leveraging innovative technologies.

We're expanding and looking for a Recruiter to join our dynamic team.

Responsibilities:

• Manage the full recruitment cycle: sourcing, screening, interviewing, and making offers
• Build and maintain a strong candidate pipeline using various sourcing techniques
• Collaborate with and support external recruitment partners
• Ensure a positive and engaging candidate experience throughout the hiring process
• Develop and maintain job descriptions and job postings
• Facilitate offer negotiations and support hiring managers in final decision-making
• Contribute to the development and optimization of recruitment processes and tools
• Prepare and maintain summary reports and recruitment analytics
• Stay updated on market trends and best practices in recruitment
• Provide support during pre-onboarding and onboarding phases when needed (e.g., communication with new hires, hiring managers, vendors)

Requirements:

• Proven experience as a Recruiter, ideally in mass hiring or high-volume environments
• Strong English skills (B2 level or higher)
• Experience with developing and implementing internal recruitment policies and procedures
• Proficiency in MS Office; experience with ATS and HRIS systems is a plus
• International hiring experience is a strong advantage
• An analytical mindset with the ability to use data for decision-making and process improvement
• Strong interpersonal, communication, and problem-solving skills
• Team-oriented, proactive, and results-driven approach

We Offer:

• Competitive compensation linked to the UAH/USD rate
• Medical and life insurance after the trial period
• English classes with a native speaker
• Work schedule: Monday to Friday, 10:00–19:00 (Kyiv Time)
• Corporate training and team events

Про компанію Helpware

Helpware is a technology-driven American company with offices in the USA, Poland, Germany, Albania, Georgia, Ukraine, Mexico, the Philippines, and Uganda, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Get to Know Our Client – Vinted

In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing community of over 75 million members across 20+ countries. Their mission is simple yet powerful: to make second-hand the first choice worldwide. By empowering people to sell and buy pre-loved items easily and safely, Vinted promotes sustainability and helps extend the life cycle of fashion. As a member of the Vinted support team, you’ll be helping users navigate the platform, resolve issues, and enjoy a seamless experience.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments, and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to the EUR rate;
• Medical insurance after the trial period
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.

Helpware is a global company providing outsourcing back-office services with offices in the USA, Mexico, Ukraine, and the Philippines. We help small businesses as well as enterprises to free up their teams so they can focus on strategic high-value tasks that will move the dial for their businesses.
 

We are growing and have an open position as a Customer Support Representative.

Get to Know Our Client – Vinted

In this position, you will be working with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with a growing community of over 75 million members across 20+ countries. Their mission is simple yet powerful: to make second-hand the first choice worldwide. By empowering people to sell and buy pre-loved items easily and safely, Vinted promotes sustainability and helps extend the life cycle of fashion. As a member of the Vinted support team, you’ll be helping users navigate the platform, resolve issues, and enjoy a seamless experience.

Skills and Qualifications:

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)
• Acknowledging and resolving customer complaints
• Keeping records of customer interactions, transactions, comments, and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• Competitive compensation linked to the EUR rate;
• Medical insurance after the trial period
• English classes;
• Schedule 8 am - 10 pm Kyiv Time( 8 working hours + 1 hour of a break during this period of time);
• Corporate training and parties.