Gypsy Collective

Gypsy is looking for a Business Intelligence Analyst Lead to head the analytics stream connecting player behavior, traffic performance, and product insights.
This role is for someone who thinks in numbers, sees patterns in data, and can translate analytics into clear business and product actions.

🧭 What makes you a great match:

• 4+ years of experience in data analytics, with at least 2 years in iGaming;
• 1+ year of team management experience;
• Deep understanding of traffic, conversion, LTV, retention, and monetization metrics;
• Hands-on experience with SQL (PostgreSQL / BigQuery) and Python (Pandas, NumPy);
• Confident use of BI tools — Tableau / Superset / Looker Studio;
• Strong understanding of the player lifecycle and user journey analytics;
• Proven leadership experience — setting priorities, mentoring, and managing analysts;
• Excellent communication and presentation skills; ability to deliver insights effectively across business and product teams.
   

✨ Nice to have:

• Experience with machine learning–based analytics (e.g., churn prediction, player segmentation);
• Understanding of affiliate tracking systems and multi-operator analytics;
• Familiarity with game economy principles — bonus mechanics, RTP, and game-level metrics;
• Knowledge of ETL / DWH processes (Trino, Airflow, Iceberg, etc.).

📋 Your daily adventures:

• Lead the analytics stream focused on traffic, player behavior, and product performance;
• Analyze acquisition sources, affiliate performance, conversion rates, and player LTV to identify growth opportunities and inefficiencies;
• Examine player engagement, retention, and monetization patterns to recommend product improvements that enhance user experience and revenue;
• Build end-to-end visibility from traffic to gameplay and payments, linking acquisition quality to downstream monetization;
• Conduct experiment and A/B test analyses for product and marketing teams, evaluating the impact of bonuses, features, and onboarding flows;
• Ensure data accuracy across platforms (operators, back offices, analytics tools); validate tracking setups, event accuracy, and funnel integrity;
• Oversee the creation of dashboards in Tableau / Superset reflecting key traffic, product, and financial metrics;
• Collaborate closely with DWH, product, and affiliate teams to align KPIs, prioritize initiatives, and standardize data definitions;
• Mentor analysts within the stream, establish best practices, review deliverables, and ensure high-quality data storytelling;
• Present findings and actionable insights to stakeholders, transforming complex analytics into clear business narratives.
   

Description

We are looking for a Middle/Senior DWH Engineer to design, build, and maintain scalable data warehouse solutions that power analytics and business decision-making. You will work across the full data lifecycle — from ingestion and modeling to optimization, reliability, and automation — collaborating closely with analysts, developers, and business stakeholders.

Requirements

• Strong SQL skills: complex queries, CTEs, window functions, analytical queries (5+ years experience);
• Knowledge of Python or other scripting languages for data transformations (3+ years experience);
• Deep understanding of DWH concepts: ETL/ELT, Data Vault, Kimball, Star/Snowflake schemas (4+ years experience);
• Experience with Airflow or other data pipeline orchestrators (3+ years experience);
• Hands-on experience with modern DWH and query engines: BigQuery, Snowflake, Redshift, ClickHouse, Vertica, AWS Athena, Trino (2+ years experience);
• Confident use of Git; experience with team workflows (pull requests, rebasing, merge conflict resolution) (5+ years experience);
• Understanding of server and cloud infrastructure: basic skills in configuration, maintenance, monitoring, and load control (2+ years experience).

Nice to Have

• Experience with CDC tools and streaming data sources;
• Knowledge of Docker, Kubernetes, and Infrastructure as Code (Terraform);
• Experience with cloud platforms: AWS, GCP, or Azure;
• Familiarity with data governance, data cataloging, and lineage tools.

Responsibilities:

• Design, build, and maintain scalable Data Warehouse architectures aligned with business needs;
• Develop and optimize ETL/ELT pipelines using Python/Airflow and custom solutions;
• Work with DWH\Datalake: PostgreSQL, Trino, BigQuery;
• Implement incremental loads, CDC, backfills, and reprocessing strategies;
• Optimize query performance, data models, and pipeline execution;
• Ensure data quality through validation, automated testing, monitoring, and alerting;
• Integrate new data sources (APIs, third-party systems, raw data) without disrupting existing pipelines;
• Collaborate with analysts, engineers, BI teams, and business stakeholders to translate requirements into data solutions;
• Mentor engineers, review code, and contribute to data standards and best practices.

Benefits

💸 Flexible payment options: choose the method that works best for you;
🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Schedule: Tuesday–Saturday, from 8:00 AM to 4:00 PM (to cover the Australia GEO)
Bonuses: Performance-based bonus system is available

We’re looking for a friendly and communicative Contact Center Operator to join our team! If you enjoy talking to people, helping customers, and working in a dynamic environment — we’d love to meet you.

Responsibilities

• Report to: CSM/TM Lead
• Make outgoing calls according to assigned tasks and scripts, including but not limited to:
  • Informing players about available bonuses and special offers
  • Assisting with failed payments and other account-related issues
  • Providing first-line support and handling customer requests
• Maintain and submit daily reports on all activities using the approved format
• Participate in daily planning meetings and discussions of current call performance indicators

Requirements

• Excellent verbal English (C1/C2 level)
• Strong communication skills and active listening
• Friendly, open, and confident personality — extroverts usually thrive in this role :)
• At least 1 year of customer service experience in a call center or similar field is preferred, but not required
• Positive attitude and willingness to learn

In short: if you’re not afraid of talking to people and enjoy helping customers — you are more than welcome to join our team!

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

  🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Requirements:

— 2+ years of experience in a similar position (Promo Manager or related roles within the iGaming industry)

— Proven experience in designing promo mechanics

— Experience developing user engagement strategies through gamification, loyalty programs, and related mechanics

— Ability to analyze and interpret data for promo campaign optimization

— Market research and competitor analysis experience

— Understanding of working with different user segments

— Experience collaborating with product teams, designers, and external vendors

— Proficiency in working with analytics tools

— Strong communication skills

— Ability to work independently and as part of a team, demonstrating initiative and proactiveness

— Flexibility and adaptability in a fast-paced environment, with a willingness to learn and take on new challenges

— English proficiency at B1/B2 level

Responsibilities:

— Development and Implementation of Promo Activities:

— Design the conditions and mechanics for new promo features;

— Communicate with product teams regarding implementation of functionality;

— Set up tasks for teams involved in promo rollouts;

— Prepare technical specifications, timelines, and oversee execution;

— Configure bonus conditions in the relevant systems.
— Contribute to the creation of regular bonus conditions and promo calendars;

— Assist in calculations, setup, and analysis of various promotions (loyalty programs, referral programs, etc.);

— Support in planning and executing marketing campaigns;

— Maintain documentation and take part in joint promo planning.

Analytics and Optimization:

— Collect data and analyze the effectiveness of launched promo activities;

— Generate reports on activity outcomes;

— Identify areas for improvement and propose ideas for new mechanics.

Communication and Team Collaboration:

— Work closely with analysts, designers, CRM, game managers, and product teams;

— Maintain effective communication through Slack, Asana, and Jira;

— Coordinate timely execution of tasks related to promo or gamification.

Quality Control and Finalization:

— Perform final checks before launching activities;

— Ensure consistency in content, design, and bonus configuration.

Benefits

💸 Flexible payment options: choose the method that works best for you.

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more — just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

We are looking for a Copywriter (IGaming) to join our content team and work with iGaming brands. This role requires a strong balance of creativity, attention to detail, and the ability to work independently within clear processes and guidelines.

📋 Your daily adventures:

— Create bonus and informational email campaigns, SMS, push, and in-app messages.

— Write engaging and conversion-oriented texts for promotions, tournaments, and gamification activities.

— Write and adapt website content.

— Translate and localize texts when needed.

— Write periodic brand reviews.

— Follow brand guidelines, content guides, and specific requirements.

— Collaborate with cross-functional teams, including promo, CRM, and design.

— Review and self-check content before submission to ensure quality and accuracy.

 

Soft Skills:

— High attention to detail and accuracy.

— Strong organizational skills and ability to prioritize tasks.

— Creative thinking and the ability to write non-generic, engaging copy.

— Clear and proactive communication with internal teams.

— Responsibility and autonomy.

— Ability to work with feedback and apply it consistently.

— Ownership of content quality and correctness.


🧭 What makes you a great match:

— 1+ year of experience in the iGaming industry.

— English level: B2 or higher with strong writing skills.

— Portfolio of copywriting work, preferably related to iGaming.

— Ability to write creative, engaging, and non-generic copy.

— Clear understanding of differences between content formats and communication channels.

— Confident use of AI tools.

— Ability to work independently and follow established processes.

 

Benefits

💸 Flexible payment options: choose the method that works best for you.

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more — just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.