Gypsy Collective

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Lead UI/UX Designer to build and scale a structured, efficient design function across multiple products and brands. This is primarily a leadership and operations role focused on team management, project coordination, process optimization, and production quality. At the same time, the ideal candidate should have strong enough design expertise to evaluate creative output, ensure visual consistency, and provide hands-on support when needed.

One quality is especially important to us: the ability and willingness to give meaningful feedback. We need someone who doesn’t just feel that “something is off” in a design, but can clearly explain what isn’t working, why it matters, and how it can be improved.
 

📅 Your daily adventures include:

• Leading the day-to-day operations of the design team;
• Establishing and maintaining a clear process for intake, prioritization, and task allocation;
• Managing team workload, deadlines, and delivery quality;
• Collaborating closely with the Head of Product, Product Streams, and the Art Director;
• Reviewing design deliverables and providing structured, constructive feedback;
• Supporting designers’ professional growth and participating in performance reviews;
• Introducing AI tools into design workflows and automating repetitive processes;
• Contributing hands-on to design work during periods of high workload when necessary.

🧭 What makes you a great match:

• 3–5 years of experience in design, digital production, creative production, or related fields;
• At least 1 year of experience managing projects, designers, creative teams, or production workflows;
• Solid understanding of design workflows and quality assurance processes;
• Experience working with Figma and a good understanding of product, marketing, and digital design;
• Experience implementing AI tools within design workflows, or a strong interest in this area;
• Ability to provide actionable, well-reasoned design feedback by translating intuitive observations into clear, objective recommendations - explaining what isn’t working, why, and how it affects the final outcome;
• Strong organizational and operational skills;
• Excellent time management and prioritization abilities;
• Ability to balance speed with quality;
• Strong stakeholder communication skills;
• Ownership mindset;
• Systems thinking;
• Strong visual judgment and broad design awareness.

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

We are looking for a Contact Center Operator to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.

📅 Your daily adventures include:

• Making outgoing calls according to assigned tasks and scripts;
• Informing players about available bonuses, promotions, and special offers;
• Assisting players with failed payments and basic account-related issues;
• Handling first-line customer requests and providing timely support;
• Maintaining daily reports on call results and activities in the required format;
• Participating in daily team meetings and discussing call performance metrics;
• Ensuring a friendly, professional, and helpful communication style in every interaction;
• Escalating more complex cases to relevant teams when needed.
   

🧭 What makes you a great match:

• Excellent spoken English (C1/C2) — you feel confident on calls;
• Strong communication skills and active listening;
• You’re comfortable talking to new people and keeping conversations engaging;
• Customer-oriented mindset and positive attitude;
• Previous experience in a call center or customer support is a plus, but not required;
• Extroverted personality — you get energy from communication;
• Ability to follow scripts while staying natural and flexible in conversation.
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.

📅 Your daily adventures include:

• Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
• Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
• Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
• Creating guides, communication standards, and best practices for working with VIP clients;
• Analyzing weak points in customer communication and suggesting practical improvements and solutions;
• Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
• Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
• Ensuring that communication standards align with the company’s premium service expectations and business goals;
• Tracking communication quality trends and identifying opportunities for process optimization and team development.

🧭 What makes you a great match:

• Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
• Strong understanding of premium customer service and personalized communication approaches;
• Ability to provide constructive, actionable, and well-structured feedback;
• Experience building onboarding, training, quality control, or team development processes;
• Excellent communication and interpersonal skills with high attention to detail;
• Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
• Ability to work independently and maintain high quality standards in a fast-paced environment;
• English level: B2+ (required);
• Fluent in Ukrainian;
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Copywriter to join our content team and work with iGaming brands. This role requires a strong balance of creativity, attention to detail, and the ability to work independently within clear processes and guidelines.

📅 Your daily adventures include:

• Creating bonus and informational email campaigns, SMS, push, and in-app messages;
• Writing engaging and conversion-oriented texts for promotions, tournaments, and gamification activities;
• Writing and adapting website content;
• Translating and localizing texts when needed;
• Writing periodic brand reviews;
• Following brand guidelines, content guides, and specific requirements;
• Collaborating with cross-functional teams, including Promo, CRM, and Design;
• Reviewing and self-checking content before submission to ensure quality and accuracy.

🧭 What makes you a great match:

• 2+ years of experience in the iGaming industry;
• English level: B2 or higher with strong writing skills;
• Portfolio of copywriting work, preferably related to iGaming;
• Ability to write creative, engaging, and non-generic copy;
• Clear understanding of differences between content formats and communication channels;
• Confident use of AI tools;
• Ability to work independently and follow established processes.
• High attention to detail and accuracy;
• Strong organizational skills and ability to prioritize tasks;
• Creative thinking and the ability to write non-generic, engaging copy;
• Clear and proactive communication with internal teams;
• Responsibility and autonomy;
• Ability to work with feedback and apply it consistently;
• Ownership of content quality and correctness.
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

We are looking for a Middle DWH Engineer to design, build, and maintain scalable data warehouse solutions that support analytics and business decision-making. You will work across the full data lifecycle - from data ingestion and transformation to orchestration and optimization - while collaborating with analysts, engineers, and business stakeholders.

📅  Your adventures include:

• design, develop, and maintain DWH and Data Lake solutions aligned with business requirements;
• build, optimize, and support ETL/ELT pipelines using Python, SQL, Airflow, and related technologies;
• integrate and maintain data flows from APIs, databases, SaaS platforms, and third-party systems;
• work with PostgreSQL, Trino, and cloud-based analytical platforms to support reporting and analytics needs;
• implement and support incremental loading, CDC processes, backfills, and reprocessing workflows;
• monitor, troubleshoot, and improve data pipelines to ensure reliability, stability, and timely delivery of data;
• implement data quality checks, validation rules, and automated monitoring processes;
• optimize SQL queries, data models, and pipeline performance;
• collaborate with analysts, BI developers, engineers, and business stakeholders to deliver scalable data solutions;
• participate in code reviews and contribute to engineering standards and best practices.

🧭 What makes you a great match:

• strong SQL skills, including complex queries, CTEs, window functions, analytical queries, and query optimization (3+ years);
• strong experience integrating external data sources, including REST APIs, databases, SaaS platforms, and third-party systems; ability to design, develop, troubleshoot, and maintain reliable data ingestion processes in production environments (3+ years);
• experience with Apache Airflow or similar workflow orchestration tools (3+ years);
• experience with Python for data processing, integrations, and automation (2+ years);
• good understanding of DWH concepts, including ETL/ELT, dimensional modeling, Data Vault, and Star/Snowflake schemas (3+ years);
• experience building and supporting production data pipelines with a focus on reliability, stability, monitoring, and error handling;
• understanding of data quality principles, including validation, testing, reconciliation, and monitoring;
• hands-on experience with PostgreSQL and Trino in production environments;
• experience with modern analytical databases or cloud data warehouses (such as BigQuery, Snowflake, Redshift, ClickHouse, Vertica, Athena, or similar platforms.);
• experience with Git and collaborative development workflows (pull requests, code reviews, rebasing, merge conflict resolution).

⭐ Nice to Have

• experience with Change Data Capture (CDC) tools and incremental loading strategies;
• experience with cloud platforms such as AWS, GCP, or Azure;
• familiarity with Docker and containerized environments;
• experience with streaming or near real-time data pipelines (Kafka);
• familiarity with dbt or similar data transformation frameworks;
• experience with data cataloging, lineage, or governance tools.
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Senior Affiliate Manager to join our team and drive affiliate campaign performance while helping our brands grow through strong and successful partnerships. We are looking for a proactive and partnership-focused specialist who can optimize affiliate performance, build and maintain strong relationships with partners, turn insights into actionable strategies, and identify new opportunities for growth. The ideal candidate combines a results-driven mindset with excellent relationship management skills and is passionate about creating exceptional affiliate experiences.

📅 Your daily adventures include:

• Launch, monitor, and scale campaigns across multiple brands and markets;
• Be the go-to for affiliate partners: resolving requests, ensuring smooth launches, and strengthening long-term relationships;
• Collaborate across departments - from Product and Finance to Design and CRM - to bring campaigns to life;
• Dive deep into performance data, tweak campaigns, and deliver on KPIs;
• Stay ahead of industry trends and competitor moves to keep us on the cutting edge.

🧭 What makes you a great match:

• 3+ years of hands-on experience in affiliate marketing or campaign management (preferably in iGaming);
• A sharp understanding of digital marketing, traffic acquisition, and affiliate ecosystems;
• Strong communication skills - you know how to build trust and keep it;
• Data-savvy with the ability to turn numbers into strategies;
• Tech-friendly mindset: tracking tools, postbacks, landing pages - you speak the language;
• Thrive in cross-functional teams and never shy away from a challenge;
• Self-starter with a results-driven approach.
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a DWH Engineer to join our team and help build scalable, reliable, and high-performance data warehouse solutions that support analytics and business decision-making. We are looking for an experienced and proactive engineer who can work across the full data lifecycle - from ingestion and modeling to optimization, monitoring, and automation - while collaborating closely with analysts, developers, and business stakeholders.

    📅 Your daily adventures include:

• Designing, building, and maintaining scalable Data Warehouse architectures aligned with business needs;
• Developing and optimizing ETL/ELT pipelines using Python, Airflow, and custom solutions;
• Working with DWH/Data Lake technologies including PostgreSQL, Trino, and BigQuery;
• Implementing incremental loads, CDC, backfills, and reprocessing strategies;
• Optimizing query performance, data models, and pipeline execution;
• Ensuring data quality through validation, automated testing, monitoring, and alerting;
• Integrating new data sources (APIs, third-party systems, raw data) without disrupting existing pipelines;
• Collaborating with analysts, engineers, BI teams, and business stakeholders to translate requirements into scalable data solutions;

• Reviewing code, mentoring engineers, and contributing to data engineering standards and best practices.

  
  🧭 What makes you a great match:

• Strong SQL skills: complex queries, CTEs, window functions, analytical queries (5+ years experience);
• Knowledge of Python or other scripting languages for data transformations (4+ years experience);
• Deep understanding of DWH concepts: ETL/ELT, Data Vault, Kimball, Star/Snowflake schemas (5+ years experience);
• Experience with Airflow or other data pipeline orchestrators (5+ years experience);
• Hands-on experience with modern DWH and query engines: BigQuery, Snowflake, Redshift, ClickHouse, Vertica, AWS Athena, Trino (5+ years experience);
• Confident use of Git; experience with team workflows (pull requests, rebasing, merge conflict resolution (5+ years experience);

• Understanding of server and cloud infrastructure: basic skills in configuration, maintenance, monitoring, and load control (3+ years experience).
   

  ⭐ Nice to have:

• Experience with CDC tools and streaming data sources;
• Knowledge of Docker, Kubernetes, and Infrastructure as Code (Terraform);
• Experience with cloud platforms such as AWS, GCP, or Azure;

• Familiarity with data governance, data cataloging, and lineage tools.
   

  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.