Gypsy Collective

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

     📅 Your daily adventures include:

• Manage an assigned portfolio of VIP players;
• Build and maintain strong, long-term relationships with high-value clients;
• Provide personalized communication based on player preferences;
• Ensure a high level of player satisfaction and engagement;
• Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
• Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
• Offer personalized bonuses and reload promotions within the approved VIP matrix;
• Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
• Handle big wins and big losses with a professional and client-oriented approach;
• Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
• Identify signs of risky or problematic player behavior;
• Escalate relevant cases when necessary;
• Follow Responsible Gaming and compliance guidelines.
  
  🧭 What makes you a great match:
• 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
• Proven experience in one-on-one communication with VIP clients (chat/messengers);
• Strong objection-handling and retention skills;
• Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
• Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
• Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
• Strong written and verbal communication skills;
• English level: B2+ (required);
• Fluent in Russian / Ukrainian;

• Schedule: 2/2 – 12-hour shifts (day/night).

  
  Benefits:

• 💸 Flexible payment options: choose the method that works best for you.
• 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Promo Manager to join our dynamic team. We need someone who can design engaging promo mechanics, appreciates a systematic approach, and wants to see the real impact of their work. You’ll have the space to bring your ideas to life, work alongside great pros, and grow a product in the iGaming niche.

🧭 What makes you a great match:

• 1–2 years of experience in iGaming as a Promo, CRM, or Retention Manager;
• Hands-on experience with gamification, loyalty programs, missions, tournaments, and other player engagement mechanics;
• Solid understanding of wagering requirements, cashback, free spins, loyalty programs, tournaments, jackpots, and lotteries;
• Understanding of bonus economics, bonus issuance, and the impact of promotions on business performance;
• Strong knowledge of key iGaming metrics, including GGR, NGR, bonus cost, retention, conversion, ARPU, and LTV;
• Ability to work with analytics dashboards and turn data into actionable insights;

• Experience briefing and coordinating with cross-functional teams.

   

📅 Your daily adventures include:

•  Developing promotional campaigns, including concepts, bonuses, mechanics, and target segments;
• Creating and managing the promotional calendar;
• Designing tournaments and in-game events, including mechanics, eligibility requirements, prize pool calculations, and prize distribution;
• Selecting relevant offers for different player segments and cohorts;
• Planning communication campaigns in collaboration with cross-functional teams, including CRM, Content, and Design;
• Running A/B tests and conducting post-campaign analysis;
• Evaluating bonus economics, issuance, and promotional effectiveness;
• Preparing performance reports and recommendations to optimize promotional mechanics.

Benefits

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Senior Affiliate Manager to join our team and drive affiliate campaign performance while helping our brands grow through strong and successful partnerships. We are looking for a proactive and partnership-focused specialist who can optimize affiliate performance, build and maintain strong relationships with partners, turn insights into actionable strategies, and identify new opportunities for growth. The ideal candidate combines a results-driven mindset with excellent relationship management skills and is passionate about creating exceptional affiliate experiences.

📅 Your daily adventures include:

• Launch, monitor, and scale campaigns across multiple brands and markets;
• Be the go-to for affiliate partners: resolving requests, ensuring smooth launches, and strengthening long-term relationships;
• Collaborate across departments - from Product and Finance to Design and CRM - to bring campaigns to life;
• Dive deep into performance data, tweak campaigns, and deliver on KPIs;
• Stay ahead of industry trends and competitor moves to keep us on the cutting edge.

🧭 What makes you a great match:

• 3+ years of hands-on experience in affiliate marketing or campaign management (preferably in iGaming);
• A sharp understanding of digital marketing, traffic acquisition, and affiliate ecosystems;
• Strong communication skills - you know how to build trust and keep it;
• Data-savvy with the ability to turn numbers into strategies;
• Tech-friendly mindset: tracking tools, postbacks, landing pages - you speak the language;
• Thrive in cross-functional teams and never shy away from a challenge;
• Self-starter with a results-driven approach.
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Product Manager to join our dynamic team. In this role, you will be responsible for driving product vision and delivery by collaborating with cross-functional teams. You will focus on understanding user needs, defining product features, and ensuring successful product launches that align with our strategic goals.

This is an exciting opportunity to contribute to innovative products in a fast-paced and growth-oriented environment.

📅 Your daily adventures include

• Defining product vision and strategy aligned with business objectives;
• Conducting market research to identify opportunities and competitive threats;
• Managing product roadmaps, prioritizing features, and ensuring timely delivery;
• Collaborating closely with design, engineering, and marketing teams to bring products to market;
• Gathering and analyzing user feedback to continuously improve product offerings;
• Communicating updates and progress to stakeholders effectively.

🧭 What makes you a great match

• 4+ years of experience in product management in the iGaming;
• Proven experience in leading cross-functional teams and managing the entire product lifecycle from ideation to launch;
• Ability to manage 3-5 projects in parallel on a single platform;
• Strong analytical skills — ability to translate data into actionable insights and product decisions;
• Experience in launching projects using white-label or turnkey models;
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders across the company;
• Familiarity with Agile methodologies and product management tools Asana;
• Understanding of user experience design principles and best practices;
• A customer-centric mindset with a passion for solving user problems.

🔍 Bonus points if you have

• Experience with A/B testing and optimizing product features based on user feedback;
• Experience working with Tier 1 markets;
• Knowledge of performance marketing and analytics platforms;
• A background in data science or statistics;

• Experience in stakeholder management and leading product demos.

   

Benefits

Our Benefits: 

💸 Flexible payment options: choose the method that works best for you;

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking for a Product Manager to join our dynamic team. In this role, you will be responsible for driving product vision and delivery by collaborating with cross-functional teams. You will focus on understanding user needs, defining product features, and ensuring successful product launches that align with our strategic goals.

This is an exciting opportunity to contribute to innovative products in a fast-paced and growth-oriented environment.

📅 Your daily adventures include

• Defining product vision and strategy aligned with business objectives;
• Conducting market research to identify opportunities and competitive threats;
• Managing product roadmaps, prioritizing features, and ensuring timely delivery;
• Collaborating closely with design, engineering, and marketing teams to bring products to market;
• Gathering and analyzing user feedback to continuously improve product offerings;
• Communicating updates and progress to stakeholders effectively.

🧭 What makes you a great match

• 4+ years of experience in product management, preferably in the iGaming;
• Proven experience in leading cross-functional teams and managing the entire product lifecycle from ideation to launch;
• Ability to manage 3-5 projects in parallel on a single platform;
• Strong analytical skills — ability to translate data into actionable insights and product decisions;
• Experience in launching projects using white-label or turnkey models;
• Excellent communication and interpersonal skills to collaborate effectively with stakeholders across the company;
• Familiarity with Agile methodologies and product management tools Asana;
• Understanding of user experience design principles and best practices;
• A customer-centric mindset with a passion for solving user problems.

🔍 Bonus points if you have

• Experience with A/B testing and optimizing product features based on user feedback;
• Experience working with Tier 1 markets;
• Knowledge of performance marketing and analytics platforms;
• A background in data science or statistics;
• Experience in stakeholder management and leading product demos.

Our Benefits: 

💸 Flexible payment options: choose the method that works best for you;

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

Now we're looking a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.

📅 Your daily adventures include:

• Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
• Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
• Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
• Creating guides, communication standards, and best practices for working with VIP clients;
• Analyzing weak points in customer communication and suggesting practical improvements and solutions;
• Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
• Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
• Ensuring that communication standards align with the company’s premium service expectations and business goals;
• Tracking communication quality trends and identifying opportunities for process optimization and team development.

🧭 What makes you a great match:

• Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
• Strong understanding of premium customer service and personalized communication approaches;
• Ability to provide constructive, actionable, and well-structured feedback;
• Experience building onboarding, training, quality control, or team development processes;
• Excellent communication and interpersonal skills with high attention to detail;
• Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
• Ability to work independently and maintain high quality standards in a fast-paced environment;
• English level: B2+ (required);
• Fluent in Ukrainian;
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. 

Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.

We're looking for a CRM Manager with iGaming experience who knows how to build personalized communications, analyze retention metrics, and launch campaigns that keep players coming back again and again.

🧭 What makes you a great match:

• 2+ years of experience as a CRM Manager in Gaming;
• Understanding of key retention metrics and strong analytical skills;
• Knowledge of structures and mechanics of personalized communication;
• Experience building automated and trigger-based campaign flows;
• Confident user of Customer.io, Braze, Smartico, or similar platforms;
• Copywriting skills (of course with AI) and basic HTML for email templates;
• Experience working with Tier 1 markets — a plus;
• English proficiency - Upper-Intermediate level or higher (team communication is in English).

📅  Your daily adventures:

Operational tasks:

• Set up, launch, and analyze CRM campaigns (daily, weekly, themed, holiday campaigns);
• Create monthly promo plan and execute it;
• Create and optimize automated communication flows (triggers, welcome-flow, lifecycle logic);
• Manage multi-channel communications: email, push, SMS, onsite, in-app, messengers.

Additional responsibilities:

• Segment users based on lifecycle stage, gaming, and payment behavior;
• Collaborate with designers and content managers on creatives and campaign texts;
• Contribute to setting and adjusting campaign KPIs: OR, CTR, CR, Retention, Reactivation.

Team and cross-functional collaboration:

• Work closely with VIP, Promo, BI, Product, Content, and Support teams;
• Participate in planning the quarterly CRM roadmap;
• Prepare campaign reports and presentations;

• Collect and implement player feedback (in collaboration with CS and VIP teams).

   

Benefits

💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;
🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.