Goodchat Tech
Tech Startup in the entertainment space, utilizing AI. Based in the USA with a fully remote team, working mainly in Western Europe and USA.
Goodchat is a platform where fans can chat with, buy content from and tip their favorite creators.
Creators face significant time constraints. Goodchat is a platform enabling creators to engage with fans at scale through AI-driven chat.
Our proprietary AI replicates each creator’s unique tone and personality, handling high volumes of fan interactions.
Creators can seamlessly review and take over any fan conversations, when direct engagement is most valuable, maximizing both impact and efficiency.
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· 113 views · 5 applications · 3d
Trust and Safety Lead, Customer Support to $2500
Full Remote · Worldwide · 5 years of experience · C1 - AdvancedAbout Us AI platform where fans pay to chat with AI versions of influencers and celebrities. Fans can chat, gift and buy content. The Job: Lead Trust & Safety and Customer Support. You will do the work yourself first, then hire and manage a team as we...About Us AI platform where fans pay to chat with AI versions of influencers and celebrities.
Fans can chat, gift and buy content.
The Job: Lead Trust & Safety and Customer Support. You will do the work yourself first, then hire and manage a team as we scale. You will be a full part of the team.
Day-to-Day:
- Review AI-flagged chats. Decide: ban, unban, escalate, or message user
(Must be comfortable with sensitive material)
- Review video or photo content uploaded by creators and check that it is compliant with our policies.
- Tag and describe video or photo content uploaded by creators.
- Handle support emails: payments, missing content, account deletions
- Improve SOPs and build the team as we grow
You Need:
- 5+ years doing customer support/trust & safety/moderation
- You've built and managed a support/trust & safety team (mandatory)
- Good judgment on edge cases and false positives
- Perfect English, professional tone
- Comfortable seeing sensitive material
- Your own computer and stable internet
Pay & Growth:
- Full-time remote
- Senior-level pay
- You'll build an entire department as we scale.
How to Apply:- First word of your message: "Falcon"
- Tell us how your experience is relevant to this job (3-5 sentences)
- Describe when you built a team and how you'd do it again (2-3 sentences)
- Send a 2 minute Loom video about your experience
More
Skip any step = automatic rejection.