GenSoft

We are looking for a Business Communications Specialist who will be responsible for business communication, coordination of interactions, and support of working agreements.

This role involves active communication work, participation in discussions, and support of coordination between different stakeholders.

Key Responsibilities

• handling business correspondence and verbal communication in English
• participating in calls and online meetings
• coordinating communications and follow-ups on agreements
• preparing presentations, emails, and other working materials
• documenting agreements and ensuring further follow-up
• collaborating with the internal team on communication-related matters
   

Requirements

• strong spoken and written English
• experience in business communication
• ability to communicate clearly, professionally, and in a structured manner
• attention to detail and a high level of responsibility
• ability to work independently and manage multiple tasks in parallel

Nice to Have

• experience participating in negotiations or business discussions
• experience preparing business or communication materials
• basic understanding of business processes

What We Offer

• involvement in core operational processes
• diverse communication-focused tasks
• flexible working format
• opportunities for professional growth and development

We are looking for a strong QA specialist who can not only test a product, but also build processes, lead a team, and take full responsibility for quality as an outcome.
 

This role is for someone who:

• is ready to take ownership of the quality direction within the product
• can organize QA work both hands-on and through delegation
• can act as a bridge between business stakeholders, developers, and the QA team
• thinks systematically: from test strategy and risk assessment to stable, predictable releases
   

We are looking for a candidate with a solid foundation in manual and automation testing, who can view the product from a user’s perspective while also easily diving into technical details such as APIs, databases, payments, authentication, design compliance, and more.
 

We value people who:

• are not afraid of daily, in-depth communication in English with an international team
• express their thoughts clearly and write high-quality bug reports
• can make decisions with incomplete information
• are ready to mentor others and raise the quality standards within the team
• are interested in new technologies, including AI
   

In this role, you will work not only with classic product testing but also with AI module testing - an actively growing and exciting direction.

Responsibilities

Leadership & Ownership

• Take responsibility for release quality and transparency of QA processes within the team
• Build and continuously improve QA processes
• Plan testing together with the engineering and product teams (scope, priorities, critical flows)
• Help improve communication between QA, Dev, and Product
• Escalate critical bugs and blockers and ensure they are resolved before release
   

Manual Testing

• Perform functional and regression testing of web applications
• Validate UI/UX against designs and design systems
• API testing (Postman, Swagger, or similar tools)
• Database validation (SQL queries, data integrity checks)
• Cross-browser and cross-platform testing
• Smoke, sanity, and ad-hoc testing
• Exploratory testing to uncover non-obvious defects
   

Documentation & Processes

• Build a clear and structured test documentation system: test cases, checklists, test plans
• Create high-quality bug reports with clear reproduction steps and expected results
• Analyze requirements and specifications, identifying gaps early
• Assess test coverage, risks, and critical product areas
   

Communication & Teamwork

• Communicate in English with developers, designers, product managers, and clients
• Provide regular QA updates and short reporting on quality status and release risks
   

Automation

• Develop and maintain automated tests using Playwright + TypeScript
• Expand automation coverage for key business flows
• Maintain and stabilize existing automated tests
• Integrate tests into CI/CD and analyze test run results
• Define a clear approach to what should be automated first and why

AI Module Testing

• Test AI component functionality
• Validate the quality of model outputs (accuracy, relevance, consistency)
• Support creation of test datasets and golden sets
• Work with basic AI evaluation metrics (precision, recall, relevance, etc.)
• Gradually improve AI testing processes within the team
   

Requirements

Must Have

• English level B2+ (critical) — daily communication with an English-speaking team
• 3+ years of QA experience (or strong senior-level skills with clear examples of ownership)
• Leadership experience — not necessarily a formal title, but you should already have:
  • taken responsibility for release quality
  • coordinated testing activities
  • supported and mentored other QA engineers
• Strong understanding of SDLC and testing methodologies
• Strong testing theory knowledge (types, levels, test design techniques)
• Experience with API testing (Postman, Swagger, DevTools)
• Basic SQL knowledge
• Experience working with Jira
• Experience with test management tools (TestRail, Qase, Zephyr, etc.)
• Understanding of web fundamentals (HTTP, REST, cookies, authentication)
• Strong communication skills and decision-making ability
• JavaScript/TypeScript knowledge
• Experience with Playwright
• Familiarity with Git
   

Nice to Have

• CI/CD experience (GitHub Actions, GitLab CI, Jenkins)
• Experience testing AI/ML systems or chatbots
• Performance testing experience
• Familiarity with accessibility testing