FLYYO

We are a next-generation startup low-cost airline building a digital first, retail-led future for aviation. This role is essential for transforming the flow of revenue, ensuring our Payment Orchestration Platform (POP) is fully utilized as a core strategic asset to maximize customer conversion and manage financial risk.   

Role Summary

The Manager of Payments and Digital Treasury will manage the execution, optimization, and reporting of the airline's entire payment ecosystem. This is a highly visible, cross-functional role responsible for bridging the needs of Commercial, Finance, and IT teams to ensure the payment infrastructure is reliable, cost-effective, and aligned with our growth strategy.   

Reporting Structure

This position operates under a matrix reporting structure, ensuring deep functional alignment across the business:

• Direct Accountability to the Chief Financial Officer (CFO): Focus on managing payment costs, ensuring compliance, treasury management, and maximizing cost transparency from acquirers.   
• Direct Accountability to the Chief Commercial Officer (CCO): Focus on maximizing revenue conversion, expanding support for localized payment methods (APMs), and enhancing customer experience during checkout.   
• Direct Accountability to the Head of IT: Focus on project implementation timelines, managing the Payment Orchestration Layer (POL) technology, and overseeing integration quality and system redundancy.   

Key Responsibilities

I. Strategic Alignment and Operational Management (Phase 1)

• Strategy Execution: Execute the defined payment strategy, ensuring clear objectives are met, particularly aligning payment functionality (conversion rates, accepted methods) with the overarching commercial strategy (Full-Service vs. Low-Cost Carrier model).   
• Organizational Coordination: Act as the central point of contact, coordinating payment-related projects and ensuring alignment across internal stakeholders (Finance, IT, Distribution) to prevent fragmented data ownership and process friction.   
• KPI Tracking: Continuously monitor and report on Key Performance Indicators (KPIs), focusing on maximizing transaction acceptance rates (leveraging multi-acquirer uplift) and controlling the total cost of payment.   

II. Partner Selection and Negotiation Management (Phase 2)

• RFP Coordination: Manage the Request for Proposal (RFP) process for selecting the Payment Orchestration Platform (POP) and other key partners (PSPs, Acquirers), working closely with specialist consulting firms to define technical and commercial requirements.   
• Vendor Evaluation: Oversee the rigorous evaluation of POP vendors based on aviation-specific capabilities, such as intelligent transaction routing, real-time failover management, and proven integrations with hundreds of acquirers and local payment methods (APMs).   
• Contract Support: Support the executive team in commercial negotiations, ensuring contracts guarantee granular, transaction-level cost reporting to facilitate accurate financial analysis and cost optimization.   

III. Technology Integration and Deployment (Phase 3)

• Implementation Management: Manage the technical implementation of the POP, ensuring a clean single-API integration with core airline systems (e.g., PSS) to establish the centralized Payment Orchestration Layer (POL).   
• System Activation: Oversee the activation and configuration of the multi-acquirer setup and localized Alternative Payment Methods (APMs), ensuring dynamic routing rules are accurately configured for maximum conversion in all launch geographies.   
• Compliance and Risk: Manage payment security requirements (e.g., PCI DSS Level 1 ) and integrate the POP with advanced fraud detection tools to manage risk and protect against chargebacks.   

IV. Continuous Optimization and Reporting (Phase 4)

• Performance Optimization: Use the POP's unified data dashboards to continuously analyze payment flows and refine intelligent routing logic in real time to achieve and sustain superior approval rates and optimal transaction costs.   
• Revenue Generation: Monitor APM performance and coordinate the fast rollout of new payment options (such as BNPL or A2A schemes like IATA Pay ) to expand market coverage and seize ancillary revenue opportunities.   
• Reporting: Prepare consolidated performance reports for the CFO, CCO, and Head of IT, providing actionable insights on financial efficiency, customer conversion, and technical resilience.   

Required Qualifications and Experience

• Experience: Minimum 3+ years of experience in payment operations, digital payments, fintech, or corporate treasury, with a focus on high-volume, cross-border e-commerce, or the travel sector.   
• Domain Expertise: Strong working knowledge of Payment Orchestration Platforms (POPs), Payment Service Providers (PSPs), multi-acquirer strategies, and the technical requirements for integrating with core travel systems (PSS).   
• Analytical Skills: Proven ability to analyze transaction-level data to optimize cost structures and boost acceptance rates (e.g., understanding the impact of interchange fees and dynamic routing).   
• Leadership: Demonstrated success in managing complex, cross-functional projects and reporting to multiple senior executive stakeholders.
• Technical Familiarity: Understanding of payment APIs, fraud tools, tokenization, and PCI compliance standards.