FireMinds Tech

About the Role

We are looking for a detail-oriented Risk Manager to support the customer verification process across our products. In this role, you will be responsible for reviewing customer documentation, performing identity verification and due diligence checks, ensuring compliance with internal policies and regulatory requirements, and helping maintain a safe and secure environment.

You will work closely with the AntiFraud, Payments, and Customer Support teams to deliver an efficient verification process while providing a smooth customer experience.

Responsibilities

• Review and verify customer documentation in accordance with internal KYC and AML procedures.
• Identify suspicious activity and escalate high-risk cases to the Risk team.
• Ensure customer accounts meet verification requirements before approval.
• Monitor verification queues and maintain agreed service levels (SLAs).
• Communicate with Customer Support regarding documentation requests and verification outcomes.
• Maintain accurate records of verification decisions and customer interactions.
• Assist with periodic reviews of existing customer accounts.
• Contribute to continuous improvements of KYC processes and operational workflows.
• Stay up to date with regulatory requirements and internal compliance policies.

Requirements

• 1–2+ years of experience in KYC, AML, Risk, Fraud, or Compliance within the iGaming  industry.
• Understanding of KYC, AML, and customer due diligence principles.
• Experience reviewing customer documentation and identifying discrepancies or fraudulent documents.
• Familiarity with identity verification platforms and KYC tools.
• Strong attention to detail and excellent analytical skills.
• Ability to work efficiently in a fast-paced, shift-based environment.
• Good organizational and time management skills.
• Strong written and verbal communication skills in English.
• Ability to handle sensitive customer information with confidentiality and professionalism.

We are looking for an experienced Product Manager to drive the growth and performance of our iGaming product across LATAM markets. The ideal candidate has hands-on experience operating casino products on the GR8 Tech platform and understands the specifics of player behavior, retention mechanics, content management, and market localization in Latin America.

This role combines product ownership, commercial thinking, and operational excellence. You will work cross-functionally with CRM, Payments, VIP, Analytics, and Marketing teams to optimize player experience and maximize product performance.

Key Responsibilities:

• Own the day-to-day performance and development of the product across LATAM markets
• Manage and optimize the casino offering, including game portfolio, providers, tournaments, promotions, and player engagement mechanics
• Analyze product performance, player behavior, and key business metrics to identify growth opportunities
• Collaborate with CRM, VIP, Marketing, and Analytics teams to improve acquisition, retention, and monetization performance
• Define product requirements and priorities based on business needs and market insights
• Work closely with platform providers and third-party vendors to implement product improvements and resolve operational issues
• Monitor competitor activity, market trends, and player preferences across LATAM regions
• Coordinate localization efforts, ensuring the product experience aligns with local market expectations
• Participate in launch activities for new features, content, and market initiatives
• Drive continuous product optimization through data-driven decision making

Requirements:

• 3+ years of experience in Product Management, Product Ownership, Casino Management, or Product Operations within iGaming
• Proven experience working with the GR8 Tech platform
• Strong understanding of online casino products, player lifecycle, retention mechanics, and monetization strategies
• Experience managing products targeting LATAM markets
• Strong analytical skills with the ability to interpret product and business performance data
• Experience working with product KPIs such as GGR, NGR, Conversion, Retention, ARPU, LTV, and Churn
• Ability to prioritize initiatives based on business impact and available resources
• Experience collaborating with cross-functional teams in a fast-paced environment
• Upper-Intermediate English or higher

Nice to Have:

• Experience launching new GEOs or brands within LATAM
• Understanding of sportsbook products and cross-sell mechanics
• Experience with BI tools such as Tableau, Power BI, Looker, or similar
• SQL knowledge
• Spanish or Portuguese language skills
• Experience working with CRM, Loyalty, VIP, or Payments functions

Personal Qualities:

• Strong ownership mentality
• Commercial and business-oriented mindset
• Analytical and data-driven approach
• Ability to balance strategic thinking with operational execution
• Proactive problem-solving attitude
• Excellent stakeholder management and communication skills
• Adaptability and ability to perform in a fast-changing environment

We are looking for an Anti-Fraud Manager to protect our platform from fraudulent activity while ensuring a seamless experience for legitimate players. You will be responsible for monitoring suspicious behavior, investigating fraud cases, minimizing financial risks, and continuously improving fraud prevention processes.

The ideal candidate has hands-on experience in iGaming, understands common fraud schemes, payment abuse, bonus abuse, multi-accounting, and account takeovers, and is comfortable making data-driven decisions in a fast-paced environment.

Key Responsibilities:
 

• Monitor player activity and payment transactions to identify suspicious behavior
• Investigate fraud cases, including bonus abuse, multi-accounting, payment fraud, chargebacks, account takeovers, and affiliate fraud
• Make decisions regarding account verification, restrictions, suspensions, or closures
• Collaborate with Payments, Customer Support, VIP, CRM, and Product teams to resolve fraud-related issues
• Analyze fraud trends and recommend improvements to fraud prevention processes
• Monitor key fraud KPIs and prepare regular reports
• Participate in configuring fraud rules, limits, and risk scenarios
• Work closely with payment providers regarding fraud-related cases and chargebacks
• Maintain fraud documentation and internal procedures

Requirements:
 

• 2+ years of experience in Anti-Fraud, Risk Operations, Fraud Prevention, or Payments within iGaming
• Strong understanding of common fraud schemes in online gambling
• Understanding of KYC and AML procedures
• Experience configuring fraud detection rules
• Familiarity with responsible gaming policies
• Experience investigating suspicious transactions and player activity
• Understanding of payment methods, transaction flows, chargebacks, and risk management
• Strong analytical skills with the ability to interpret large volumes of data
• Experience working with fraud monitoring tools and back-office platforms
• Ability to make independent decisions based on risk assessment
• Intermediate English or higher

About the Role

We are looking for a detail-oriented KYC Specialist to support the customer verification process across our products. In this role, you will be responsible for reviewing customer documentation, performing identity verification and due diligence checks, ensuring compliance with internal policies and regulatory requirements, and helping maintain a safe and secure environment.

You will work closely with the Risk, Fraud, Payments, and Customer Support teams to deliver an efficient verification process while providing a smooth customer experience.

Responsibilities

• Review and verify customer documentation in accordance with internal KYC and AML procedures.
• Identify suspicious activity and escalate high-risk cases to the Risk team.
• Ensure customer accounts meet verification requirements before approval.
• Monitor verification queues and maintain agreed service levels (SLAs).
• Communicate with Customer Support regarding documentation requests and verification outcomes.
• Maintain accurate records of verification decisions and customer interactions.
• Assist with periodic reviews of existing customer accounts.
• Contribute to continuous improvements of KYC processes and operational workflows.

• Stay up to date with regulatory requirements and internal compliance policies.

   

Requirements

• 1–2+ years of experience in KYC, AML, Risk, Fraud, or Compliance within the iGaming  industry.
• Understanding of KYC, AML, and customer due diligence principles.
• Experience reviewing customer documentation and identifying discrepancies or fraudulent documents.
• Familiarity with identity verification platforms and KYC tools.
• Strong attention to detail and excellent analytical skills.
• Ability to work efficiently in a fast-paced, shift-based environment.
• Good organizational and time management skills.
• Strong written and verbal communication skills in English.
• Ability to handle sensitive customer information with confidentiality and professionalism.

About the Role

We are searching for a skilled Content Writer fluent in English and Spanish  with experience in the iGaming industry, covering both sports betting and casino segments. The ideal candidate will create compelling, clear, and accurate content that supports marketing campaigns, CRM communications, promotions, and customer engagement. Basic knowledge of sports betting and an understanding of CRM-driven content, including promotional pages, terms & conditions, is highly desirable. Passion for sport (football, tennis, basketball) would be a great plus

Key Responsibilities:

• Write and edit engaging English content related to casino games, sports betting, promotional mechanics, and CRM communications (Emails, InApp, SMS)
• Produce content for promotional pages, terms & conditions, email campaigns, in-app messaging, and other customer-facing materials
• Collaborate with CRM, marketing, and product teams to ensure content aligns with campaign goals and compliance requirements

Qualifications:

• Proven experience as a content writer, preferably in the iGaming sector (both sports and casino)
• Excellent written English skills with strong grammar and editing proficiency
• Spanish language is a plus
• Basic understanding of sports betting terminology, casino promotions and concepts
• Familiarity with iGaming promotional mechanics and bonus structures is a strong plus
• Detail-oriented with the ability to deliver high-quality content
• Ability to work collaboratively within a multidisciplinary team

As a product setup manager, you will play a key role in ensuring our products are professionally prepared and fully optimized to meet the requirements. This position is responsible for the accurate and efficient setup of product information, including visual assets, content, translations, and feature configurations, to guarantee a seamless and high-quality customer experience from the moment of launch.

As a Product Setup Manager, you will maintain consistency and attention to detail across our product portfolio, working closely with Product, Marketing, and Development teams to deliver polished, market-ready products.

Key Responsibilities

• Manage content localization and adaptation for international markets, including translation oversight and cultural relevance.
• Coordinate with product, retention, tech, design, and marketing teams to facilitate smooth product launches and feature rollouts.
• Oversee multimedia content production, including texts, images, videos, and infographics, coordinating with UI/UX and web designers where necessary.
• Manage product operations tools and tech stack (e.g., Jira, Asana, Confluence) to enhance collaboration and productivity across teams.

Requirements

• 2+ years of experience working on the GR8 Tech platform, with hands-on involvement in product operations, integrations, or workflow optimizations.
• Strong attentiveness to detail and a high sense of responsibility, ensuring accurate execution of processes and timely delivery of operational goals.
• Hands-on experience in creating marketing banners, social media visuals, and promotional graphics using AI generators.
• Excellent critical thinking skills, demonstrated through the ability to analyze complex problems, anticipate risks, and develop innovative solutions in fast-paced environments.
• B2 level English; additional languages (e.g. Spanish) is a plus.

Preferred Qualifications

• Familiarity with content analytics platforms and A/B testing methodologies.
• Advanced knowledge of HTML/CSS for content formatting.
• Would be a plus: experience with Motion marketing automation tool 

We are looking for an experienced Affiliate Manager with a proven track record in the iGaming industry (B2C products). The ideal candidate has hands-on expertise in managing SEO-driven traffic across Tier 1, possesses a strong affiliate base in these markets, and understands how to scale partnerships for long-term revenue growth.

Key Responsibilities

• Develop, maintain, and grow partnerships with SEO affiliates across Tier 1 markets
• Analyze affiliate performance using tools like Ahrefs, Humble, Similarweb, and other analytics platforms to identify opportunities and improve results
• Negotiate and manage deals using various payment models (RS, Hybrid, CPA, Flat Fee)
• Regularly monitor competitor activity and evaluate iGaming websites’ quality and traffic potential
• Leverage analytical tools such as Power BI, Tableau, or similar to generate actionable insights
• Represent the company at international affiliate and iGaming conferences, expanding the affiliate network
• Collaborate effectively with internal teams while maintaining a high degree of autonomy and self-organization
• Consistently work towards achieving KPIs and maximizing profitability.

Requirements

• Minimum 3 years of successful experience in iGaming affiliate management for Tier 1 markets (product-side experience required)
• Proven expertise with SEO traffic acquisition and evaluating SEO-based affiliate performance
• Proficiency with Ahrefs, Humble, Similarweb, and other analytical tools
• Existing affiliate network in the target GEOs and strong understanding of market specifics
• Experience with Affilka or SoftSwiss platforms is a strong plus
• Competence in Power BI, Tableau, or similar data analytics tools
• English level: B2 or higher
• Ability and willingness to attend international conferences (previous participation preferred)
• Excellent communication and negotiation skills
• Result-driven mindset with strong motivation to achieve and earn more
• Team player, but capable of working independently when needed.

About the Role

We are searching for a skilled Content Writer fluent in English and Spanish  with experience in the iGaming industry, covering both sports betting and casino segments. The ideal candidate will create compelling, clear, and accurate content that supports marketing campaigns, CRM communications, promotions, and customer engagement. Basic knowledge of sports betting and an understanding of CRM-driven content, including promotional pages, terms & conditions, is highly desirable. Passion for sport (football, tennis, basketball) would be a great plus

Key Responsibilities:

• Write and edit engaging English content related to casino games, sports betting, promotional mechanics, and CRM communications (Emails, InApp, SMS)
• Produce content for promotional pages, terms & conditions, email campaigns, in-app messaging, and other customer-facing materials
• Collaborate with CRM, marketing, and product teams to ensure content aligns with campaign goals and compliance requirements

Qualifications:

• Proven experience as a content writer, preferably in the iGaming sector (both sports and casino)
• Excellent written English skills with strong grammar and editing proficiency
• Spanish language is a plus
• Basic understanding of sports betting terminology, casino promotions and concepts
• Familiarity with iGaming promotional mechanics and bonus structures is a strong plus
• Detail-oriented with the ability to deliver high-quality content
• Ability to work collaboratively within a multidisciplinary team

We are looking for an experienced Lead Product Manager to own and drive the development and performance of multiple iGaming brands across Tier-1 markets.

This is a leadership role combinin product strategy, commercial ownership, and team leadership. You will define product priorities, improve player experience and business performance, and work closely with cross-functional teams to drive product growth.

Key Responsibilities:

Own product strategy, roadmap, and performance across multiple iGaming brands
Lead and develop the Product team, setting clear goals and priorities
Analyze key product and business metrics to identify growth opportunities and performance issues
Drive improvements across the full player journey — from registration and deposits to gameplay, retention, and withdrawals
Work closely with CRM, Marketing, Payments, Risk, Analytics, and Technical teams
Monitor competitors, market trends, and player behavior across Tier-1 markets
Work directly with SOFTSWISS and other third-party providers

Requirements:

5+ years of Product Management experience within iGaming
Previous experience as a Senior / Lead Product Manager or Product Lead
Hands-on experience with the SOFTSWISS ecosystem
Strong understanding of online casino products and the full player lifecycle
Good knowledge of key product and commercial metrics
Strong analytical and data-driven approach
Strong stakeholder management and cross-functional collaboration skills
Upper-Intermediate English or higher

Personal Qualities:

Strong ownership and leadership mindset
Commercial and analytical thinking
Proactive and solution-oriented approach
Strong prioritization and decision-making skills
Ability to combine strategic thinking with hands-on execution

We are looking for an experienced HR Generalist to join our team in Warsaw. The role will have a strong HR focus, covering the full employee lifecycle—from onboarding and ongoing employee support to performance management, engagement, development, and offboarding. You will serve as a trusted point of contact for team members and managers while ensuring that our HR processes, policies, and employee experience remain effective, consistent, and aligned with business needs.

Key Responsibilities

• Act as the main point of contact for day-to-day HR matters.
• Coordinate onboarding, adaptation, performance review, and offboarding processes.
• Maintain HR documentation, employee records, policies, guidelines, and databases.
• Support employee engagement, feedback, and other people initiatives.
• Continuously improve internal HR processes and the overall employee experience.
• Coordinate equipment handover and return documentation.
• Manage office-related matters with the coworking provider, including access cards and office access.
• Purchase office supplies and coordinate with external vendors when required.
• Support recruitment for selected roles during periods of high hiring demand.
• Assist with internal team activities and other ad hoc HR or office administration tasks.

Requirements

• Previous experience as an HR Generalist, HR Specialist, People Operations Specialist, or in a similar role.
• Professional experience in the iGaming industry is required.
• Strong understanding of the employee lifecycle and core HR processes.
• Strong organizational and communication skills with excellent attention to detail.
• A proactive, hands-on approach and the ability to manage priorities independently.
• Ability to handle confidential and sensitive information.
• Confident use of BambooHR, Google Workspace, Microsoft Office, and other relevant systems.
• Upper-intermediate English for daily professional communication.
• Based in Warsaw or nearby and able to attend the office when required.

What We Offer

• A hybrid working model with 1–2 office days per week.
• Ownership of key HR processes and the opportunity to improve internal practices.
• 22 vacation days per year.
• 10 documented sick-leave days per year.
• 5 undocumented sick-leave days per year.
• 1 mental health day per month.

We are looking for a data and detailed oriented CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.
In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities. 
Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with Softswiss ecosystem + Customer.io tool 

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets) 
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).  
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness. 
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns. 
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities. 
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans. 

Key Requirements

• 2+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics:  LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them

About the Role

We are looking for a VIP Player Manager to build and maintain strong relationships with our most valuable players.

In this role, you will be the main point of contact for VIP clients, providing a high level of personalized service and ensuring an exceptional player experience. You will communicate with players via messengers and outbound phone calls, helping to increase loyalty, engagement, and retention.

Work schedule: 2/2 shift.

Key Responsibilities:

• Build and maintain long-term relationships with VIP players.
• Communicate with VIP clients via messengers (Telegram, WhatsApp, live chat).
• Make outbound calls to VIP players to maintain engagement and strengthen relationships.
• Provide high-level personalized support and resolve player requests promptly.
• Assist VIP players with deposits, gameplay, and withdrawals.
• Inform players about exclusive promotions, bonuses, and special offers.
• Work on player retention and reactivation.
• Monitor player activity and identify opportunities to increase engagement.

• Collaborate with VIP, CRM, and Support teams to improve the overall player experience.

   

Requirements:

• English – mandatory (B2 level or higher).
• Experience in iGaming / online casino / betting / VIP support will be a strong advantage.
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io will be a strong advantage.
• Experience in customer service, account management, or VIP client management.
• Strong communication and relationship-building skills.
• Client-oriented mindset and ability to work with high-value players.
• Ability to multitask and work in a fast-paced environment.
• Responsible, proactive, and detail-oriented approach.

We Offer:

• Opportunity to work in an international iGaming project.
• Competitive salary + performance bonuses.
• 2/2 shift schedule.
• Friendly and professional team environment.
• Opportunities for career growth and development.