FireMinds Tech

We are looking for a detail-oriented and proactive Content Manager to ensure the smooth day-to-day operation, configuration, and continuous improvement of our iGaming products.

In this role, you will be responsible for managing casino content, configuring bonuses and promotional features, supporting product launches, and ensuring a seamless player experience across different markets.

You will work closely with Product, CRM, Marketing, Design, and Development teams to keep our casino products running smoothly and deliver high-quality, market-ready solutions.

Key Responsibilities

• Manage and optimize casino content across multiple markets, ensuring accuracy, consistency, and proper localization.
• Configure and maintain casino bonuses, player groups, filters, and other platform features, ensuring their correct setup and performance.
• Support new product launches, promotional campaigns, and feature rollouts in collaboration with cross-functional teams.
• Coordinate the creation and implementation of visual and multimedia content, including banners, promotional materials, images, videos, and other assets.
• Work closely with Product, CRM, Marketing, Design, and Development teams to ensure smooth execution of operational tasks.
• Maintain and improve operational workflows using tools such as Jira, Asana, and Confluence.

Requirements

• 1+ years of hands-on experience working with the SoftSwiss platform, particularly in casino operations, platform configuration, or related processes.
• Strong attention to detail, organizational skills, and a proactive approach to problem-solving.
• Experience creating marketing banners, social media visuals, and promotional materials using AI-powered design tools.
• Strong analytical and critical thinking skills, with the ability to identify potential issues and find effective solutions.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• English proficiency at B1 level or higher; additional languages (French, German, etc.) are a plus.

Nice to Have

• Familiarity with content analytics tools and A/B testing.
• Knowledge of HTML/CSS for content formatting and customization.
• Experience working with Motion marketing automation tools.

We are looking for a detail-oriented and proactive Casino Operations Manager to ensure the smooth day-to-day operation, configuration, and continuous improvement of our iGaming products.

In this role, you will be responsible for managing casino content, configuring bonuses and promotional features, supporting product launches, and ensuring a seamless player experience across different markets.

You will work closely with Product, CRM, Marketing, Design, and Development teams to keep our casino products running smoothly and deliver high-quality, market-ready solutions.

Key Responsibilities

• Manage and optimize casino content across multiple markets, ensuring accuracy, consistency, and proper localization.
• Configure and maintain casino bonuses, player groups, filters, and other platform features, ensuring their correct setup and performance.
• Support new product launches, promotional campaigns, and feature rollouts in collaboration with cross-functional teams.
• Coordinate the creation and implementation of visual and multimedia content, including banners, promotional materials, images, videos, and other assets.
• Work closely with Product, CRM, Marketing, Design, and Development teams to ensure smooth execution of operational tasks.
• Maintain and improve operational workflows using tools such as Jira, Asana, and Confluence.

Requirements

• 1+ years of hands-on experience working with the SoftSwiss platform, particularly in casino operations, platform configuration, or related processes.
• Strong attention to detail, organizational skills, and a proactive approach to problem-solving.
• Experience creating marketing banners, social media visuals, and promotional materials using AI-powered design tools.
• Strong analytical and critical thinking skills, with the ability to identify potential issues and find effective solutions.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• English proficiency at B1 level or higher; additional languages (French, German, etc.) are a plus.

Nice to Have

• Familiarity with content analytics tools and A/B testing.
• Knowledge of HTML/CSS for content formatting and customization.
• Experience working with Motion marketing automation tools.

We are looking for a Customer Support Agent to provide exceptional support to our players across TIER1 markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels as part of our 24/7 customer support operation. This position follows a 2/2 shift pattern, providing continuous service coverage while maintaining a balanced rotation of workdays and days off.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support in iGaming (mandatory)
• Upper-intermediate English or higher
• Experience with Intercom (preferable), LiveChat, Freshdesk,ZenDesk or similar platforms
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting TIER1 markets
• Experience handling payment-related inquiries
• Experience working in shift-based environments

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality

About the Role

We are looking for a VIP Player Manager to build and maintain strong relationships with our most valuable players.

In this role, you will be the main point of contact for VIP clients, providing a high level of personalized service and ensuring an exceptional player experience. You will communicate with players via messengers and outbound phone calls, helping to increase loyalty, engagement, and retention.

Work schedule: 2/2 shift.

Key Responsibilities:

• Build and maintain long-term relationships with VIP players.
• Communicate with VIP clients via messengers (Telegram, WhatsApp, live chat).
• Make outbound calls to VIP players to maintain engagement and strengthen relationships.
• Provide high-level personalized support and resolve player requests promptly.
• Assist VIP players with deposits, gameplay, and withdrawals.
• Inform players about exclusive promotions, bonuses, and special offers.
• Work on player retention and reactivation.
• Monitor player activity and identify opportunities to increase engagement.

• Collaborate with VIP, CRM, and Support teams to improve the overall player experience.

   

Requirements:

• English – mandatory (B2 level or higher).
• Experience in iGaming / online casino / betting / VIP support will be a strong advantage.
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io will be a strong advantage.
• Experience in customer service, account management, or VIP client management.
• Strong communication and relationship-building skills.
• Client-oriented mindset and ability to work with high-value players.
• Ability to multitask and work in a fast-paced environment.
• Responsible, proactive, and detail-oriented approach.

We Offer:

• Opportunity to work in an international iGaming project.
• Competitive salary + performance bonuses.
• 2/2 shift schedule.
• Friendly and professional team environment.
• Opportunities for career growth and development.

We are looking for a Customer Support Agent to provide exceptional support to our players across TIER1 markets. The ideal candidate is customer-oriented, proactive, and capable of delivering a high-quality support experience in a fast-paced iGaming environment.

You will serve as the first point of contact for our players, helping resolve issues, answering questions, and ensuring a smooth customer experience across all communication channels as part of our 24/7 customer support operation. This position follows a 2/2 shift pattern, providing continuous service coverage while maintaining a balanced rotation of workdays and days off.

Key Responsibilities:

• Provide customer support via live chat, email, and other communication channels
• Assist players with account-related, payment-related, and technical inquiries
• Investigate and resolve customer issues in a timely and professional manner
• Escalate complex cases to relevant internal teams when necessary
• Maintain accurate records of customer interactions
• Follow established support procedures and service standards
• Identify recurring customer issues and report them to management
• Contribute to a positive customer experience and player retention

Requirements:

• Previous experience in Customer Support in iGaming (mandatory)
• Upper-intermediate English or higher
• Experience with Intercom (preferable), LiveChat, Freshdesk,ZenDesk or similar platforms
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple conversations simultaneously
• Problem-solving mindset and attention to detail
• Comfortable working in a fast-paced environment
• Basic understanding of online casino products and player journeys

Nice to Have:

• Previous experience supporting TIER1 markets
• Experience handling payment-related inquiries
• Experience working in shift-based environments

Personal Qualities:

• Customer-oriented mindset
• Empathy and patience
• Strong communication skills
• Attention to detail
• Reliability and responsibility
• Ability to remain professional under pressure
• Positive attitude and willingness to help others
• Team player mentality