FastTask

Job Description: Tech Support Specialist

We are looking for a dedicated Tech Support Specialist to join our team. This role combines quality assurance and customer support, requiring strong attention to detail, proactivity, excellent communication skills, and a good understanding of system functionality.

Responsibilities

Technical Support (80%)

• Respond to customer inquiries quickly and professionally.
• Investigate issues reported by customers and explain solutions in clear, simple terms.
• Collaborate with developers to resolve complex issues.
• Ensure tickets are closed efficiently and accurately.

Quality Assurance (20%)

• Work with developers to explain issues and verify fixes.
• Understand the system’s business logic and how it should work.
• Stay on top of updates.

Requirements

• Experience: Background in technical support or QA.
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal English communication skills.
  • Ability to work under pressure and multitask.
    
     
• Work Hours: 10:00 AM to 19:00 PM  (AEST).

What We Value

• A quick learner who enjoys understanding how systems work.
• Someone who can explain technical issues clearly to both customers and developers.
• A proactive individual with a strong work ethic.

Nice to Have

• Experience working with international clients.
• Familiarity with customer support tools and platforms.

We are seeking a highly skilled PHP Developer to join our dynamic team, specializing in building and maintaining robust, high-performance web applications. If you have a strong background in Symfony, MySQL 8.0, Redis, MongoDB, and experience managing high-load and big data projects, we want to hear from you!

Responsibilities:

• Develop, test, and maintain web applications using PHP and Symfony.
• Design and optimize complex databases, primarily MySQL 8.0, ensuring high performance and scalability.
• Work with MongoDB for managing and optimizing unstructured data storage.
• Integrate and manage message queues using RabbitMQ for asynchronous processes.
• Utilize AWS cloud services (EC2, S3, RDS, etc.) to deploy and manage applications in a scalable, secure environment.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify and resolve performance bottlenecks and bugs.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Stay updated with the latest industry trends and technologies to bring innovative solutions to the team.

Requirements:

• Proven experience as a PHP Developer with a deep understanding of the Symfony framework.
• Expertise in MySQL 8.0, including performance optimization, indexing, and query optimization.
• Experience with message queue systems, particularly RabbitMQ.
• Hands-on experience with AWS services and infrastructure.
• Solid understanding of high-load and big data application development.
• Strong analytical and problem-solving skills, with a keen eye for detail.

Preferred Qualifications:

• Experience with containerization and orchestration tools (Docker, Kubernetes).
• Previous experience in a DevOps environment.
• Understanding of front-end technologies (JavaScript, React, Vue.js) is a plus.