EveryMatrix

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated QA Engineer/Incident Manager to join our team in Lviv!
 

What You'll get to do:

• Ability to identify and find the root cause of the incident and delegate it to the responsible department.
• Collaborate with various departments to resolve client inquiries.
• Testing incidents.
• Creating documentation. 

What You need to know:

• Experience as Custumer support (preferably).
• Intermediate level of English.
• Basic knowledge of testing.
• Understanding of search queries (Elasticsearch, SQL).
• Understanding of SDLC model, understanding of tracking system like JIRA.
• Experience with browser dev tools, JSON, Postman etc. 
• Ability to learn quickly and respond promptly.
• Good analytical and logical skills.
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

Company Intro:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that’s not all! We’re not just about numbers, we’re about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we’re all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

About the job:

To ensure success as a Senior Database Administrator, you should demonstrate flexibility, creativity, and the capacity to receive and utilize constructive criticism. A great Senior Database Administrator will demonstrate unsatiated curiosity and outstanding interpersonal skills. Our future colleague is willing to keep up with industry trends and best practices, advising management on new and improved data engineering strategies that will drive departmental performance and improve overall data governance across the business, promoting informed decision-making and ultimately improving overall business performance.

What You’ll get to do:

• Setting up and maintaining replication, high availability, backup and disaster recovery strategies.
• Monitoring the health and performance of several servers on a daily basis.
• Reporting query performance issues to the product teams (and suggesting optimizations).
• Troubleshooting and fixing performance issues (tuning configuration options).
• Working with several product teams to make sure their queries are designed for performance.
• Involved in the database design process, advises the developers on how to design new databases and how to optimize the structure of existing databases.

• Involved in the definition of the Databases setup and evolution strategy: hardware, virtualization, etc.

   

What You need to know:

• Advanced knowledge and experience in PostgreSQL database architecture and system design.
• Experience in PostgreSQL database performance tuning principles.
• Experience as a DBA in a high-traffic, transactional environment.
• Problem-solving expertise and attention to detail.
• Experience in Linux environment with an understanding of the operating system.
• Advanced knowledge and experience in physical and logical database design.
• Strong analytical and problem-solving skills.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Ability to work on call and provide 24/7 production support.
• Self-motivated, eager to learn and face challenges.
• Excellent communication and teamwork abilities.

Here’s what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor’s note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we’re committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Technical Writer to join our team in Lviv!
 

About the job:

We are looking for a sharp and savvy Technical Writer to join our Сasino team in Lviv. CasinoEngine is the foremost casino gaming aggregator in the industry – with a single integration, operators can access a library of thousands of games provided by tens of vendors as a complete turn-key solution. Our new colleague must share the common goal of providing a professional and organized experience for our development teams and clients by offering solutions provided by clear and well-constructed technical documents.
 

What You'll get to do:

• Compose clear and concise documentation in Confluence and MS Word aimed at technical and non-technical audiences. 
• Create a broad range of documentation, including API documentation, user manuals, troubleshooting articles, architecture documentation, procedures, release notes, etc. 
• Design document templates. 
• Maintain the knowledge base of the project. 
• Edit and review documents. 
• Work with Development, Operational, and QA teams to obtain information. 
• Ensure everything is diligently documented and the information is communicated to all stakeholders involved.
   

What You need to know:

• Experience in preparing product manuals, release notes, training materials, etc. 
• Experience with MS Office Suite and Atlassian Confluence.
• Knowledge of diagramming software, screen capture software, etc.
• Experience in researching and gathering relevant technical data from subject matter experts (developers, business analysts, QAs) and project specifications. 
• Ability to work in a multifunctional team. 
• Knowledge of the software documentation specifics and style guides. 
• Organized and capable of working simultaneously on multiple projects. 
• Excellent and efficient communication skills (written and spoken) in English.
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.
 

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated Director of Engineering to join our team in Lviv!

About the Role:

We are looking for a Director of Engineering to lead the development of our core casino product and oversee multiple teams responsible for other casino-related products. This role requires a strong technical background, leadership skills, and experience managing high-load, big data architectures. As Director of Engineering, you will be responsible for people management, process establishment, and technical oversight, ensuring the teams deliver scalable, high-quality solutions while following best practices in software development. You will report directly to the CTO and collaborate closely with Product and Operations teams to ensure efficient execution of company objectives.

Key Responsibilities:

• Leadership & People Management: Lead Team Leaders of multiple engineering teams, providing mentorship, guidance, and career development support. 
• Assist in setting goals, KPIs, and performance metrics for teams and individuals.
• Foster a culture of accountability, continuous improvement, and technical excellence.
• Resolve conflicts and promote collaboration across teams. Engineering & Architecture.
• Collaborate with Architect and CTO to define the architecture of services and resolve architectural challenges.
• Ensure the scalability, reliability, and security of systems handling big data and high-load traffic.
• Provide technical guidance to teams, helping them adopt best engineering practices and modern technologies.
• Investigate production incidents, ensuring rapid resolution and implementation of preventive measures. 
• Process & Execution: Establish, improve, and enforce Software Development Life Cycle (SDLC) processes to ensure efficiency and quality. 
• Work closely with Product and Operations teams to align engineering efforts with business objectives. 
• Collaborate with teams to provide realistic estimates and ensure projects are delivered within agreed timelines.
• Monitor project progress and remove blockers to ensure seamless execution.
   

Requirements:

• Previous hands-on experience with .NET technologies and solid understanding of the .NET ecosystem.
• Proven track record in senior engineering leadership roles, managing multiple teams. 
• Strong experience in people management, including setting goals, performance reviews, and mentorship. 
• Extensive technical background, including experience with high-load architectures and big data systems. 
• Deep understanding of software architecture principles and ability to resolve architectural challenges. 
• Experience establishing and optimizing SDLC processes to drive engineering efficiency. 
• Strong problem-solving skills, with the ability to investigate incidents and implement preventive solutions. 
• Excellent conflict resolution and stakeholder management skills.
• Fluent in English (Upper-Intermediate or higher), both spoken and written.
   

Nice to Have 

• Experience in the iGaming or Casino industry. 
• Familiarity with cloud-based architectures and microservices.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking to add a passionate and dedicated Network Administrator to our team in Lviv-Ukraine!
 

About the job:

We are seeking an experienced and motivated Network Administrator to manage and maintain EveryMatrix’s network infrastructure alongside our current team. The ideal candidate will have a deep understanding of networking technologies, strong problem-solving abilities, and excellent skills on enterprise level network. The Network Administrator role is to ensure the stability, security, and performance of our networks, both on-premises and cloud-based.
 

What You'll get to do:

• The Network Engineer will be responsible of managing and maintaining Everymatrix’s enterprise network and the design of the network infrastructure.
• Install and configure network equipment: switches, routers, firewalls, access points;
• Configure VPN solutions: site-to-site, remote access, IPSEC and SSL;
• Network Maintenance: make sure all equipment is monitored, alerts are being sent, documentation is updated;
• Implement new network security and monitoring solutions;
• Support internal teams to handle network problems;
• Troubleshoot network related problems in a timely manner;
• Effectively communicate with the team members, peers and management;
• Manage operational tasks and assure they are done within agreed SLAs;
• Adhere to business standards and processes
• Constantly check for potential improvements that lead to increased efficiency, resiliency and cost optimization;
• Troubleshoot network team incidents and participate in elaborating a clear root cause analysis and complete mitigation plan;
• Contribute to mid and long term infrastructure strategy;
• Coordinate with all parties(clients, peers, vendors etc.) to ensure seamless operations and projects delivery;
• Responsible for network devices lifecycle management and patch management;
• Ensure accurate monitoring of network devices;
• Other requirements raised by management.
   

What You need to know:

• Bachelor's degree in technical field(engineering, mathematics, IT);
• Minimum of 5 years of technical background with various network equipment (routers, switches, firewalls);
• Excellent knowledge of routing, switching and network protocols (DHCP, ARP, dot1q, OSPF, BGP);
• Extensive experience on configuring and managing VPN solutions(site-to-site, Remote access, IPSEC, SSL);
• Previous experience on managing firewall devices;
• Knowledge of Linux OS and microservices;
• Experience with software defined networking is a plus;
• Nice to have: Networking certifications or hands-on experience with CCNA/ CCNP/Cisco ACI;
• Understanding of ITIL processes(certification is a plus);
• Availability for on-call work schedule;
• Fluency in English, both written & spoken;
• Excellent communication skills;
• Strong analytical and research skills;
• Problem-solving skills;
• Ability to accept and adjust to changes – agile;
• Oriented to details;
• Passionate about technology.
   

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.
 

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated ML Engineer to join our team in Lviv/Kyiv!

About the job:

We’re looking for a Machine Learning Engineer to develop models that support analytics, automation, and prediction tasks. You'll be involved in the full ML lifecycle — from data exploration and feature engineering to production deployment and monitoring—building scalable solutions in a high-impact domain.

The ideal candidate for us has strong ML fundamentals and hands-on experience building robust pipelines and production-grade solutions.

What You'll get to do:

• Design, train, and deploy ML models (fraud detection, behavioral modeling, recommendation systems)
• Build and maintain data pipelines for training/inference (structured & unstructured data)
• Support CV and tabular ML models with production-grade stability
• Perform EDA, experimentation, hyperparameter tuning, and evaluation
• Collaborate with product/backend teams to integrate ML features into production
• Monitor model performance, detect drift, and implement retraining strategies
• Contribute to evolving a scalable, modular internal ML stack

What You need to know:

• ~2 years of hands-on experience in applied ML (preferably in production)
• Proficient in Python (Pandas, NumPy, Scikit-Learn, PyTorch) and SQL
• Solid ML knowledge: feature engineering, model selection, optimization, evaluation
• Familiar with recommendation algorithms (collaborative filtering, embeddings, ranking)
• Exposure to CV (CNNs, object detection, multimodal learning) is a plus
• Experience with ML Ops/backend tools (Airflow, FastAPI, Docker, GCS)
• Curious about user behavior, fraud analytics, and personalization

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Trainee QA & Configuration Manager to join our team in Lviv!

What You'll get to do:

• Сonfiguration of new set-ups; 
• Integration / Functional / Regression testing;
• Environment and preconditions establishment;
• Regular reports of the current activities;
• Work closely with the team in order to deliver quality features into production;
• Communication with clients and partners.
  
  What You need to know:
   
• Basic knowledge in working with issue trackers like JIRA; 
• Basic knowledge of API testing; 
• Knowledge of software testing methodologies and procedures;
• Accuracy in reporting issues, all steps to reproduce and observed behavior; 
• Experience with GUI testing; 
• Ability to understand application flow and business reasoning from an end-user, technical person (developer) and client point of view; 
• Upper intermediate level of English (reading, writing and speaking); 
• Ability to communicate technical problems concisely and professionally; 
• Detail-oriented, organized and analytical; 
• Team player; 
• Able to provide pragmatic solutions against tight time-frames.
  
  Nice to have skills: 
• 0.5 year of experience in Web Application testing; 
• Experience in Scrum and delivering working tested software in each iteration;
• Bachelor’s Degree in Computer Science or similar; 
• Basic knowledge of a programming language (HTML, CSS); 
• Understanding of SDLC; 
• Fast learner.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
 

We are looking for a passionate and dedicated Junior QA to join our team in Lviv!

About the unit:

DataMatrix is a part of EveryMatrix platform that is responsible for collecting, storing, processing and utilizing hundreds of millions of transactions from the whole platform every single day. We develop Business Intelligent solutions, reports, 3rd party integrations, data streaming and other products for both external and internal use. The team consists of 35 people and is located in Lviv.

What You'll get to do:

• Develop real time data processing and aggregations
• Create and modify data marts (enhance our data warehouse)
• Take care of internal and external integrations
• Forge various types of reports

Our main stack:

• DB: BigQuery, PostgreSQL
• ETL: Apache Airflow, Apache NiFi
• Streaming: Apache Kafka

What You need to know:

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated HelpDesk Officer to join our team in Lviv!
 

What You'll get to do:
 

• Should have outstanding organization and communication skills;
• Works closely with other IT teams to ensure smooth escalations, close working relationships and effective end-to-end customer assistance;
• This position also requires mobility, international travel being necessary;
• Responsible for new employees onboarding - preparing the workplace, accounts, explaining basic internal company systems and redirecting to pertinent administrators for various access needs;
• Various internal platforms administration;
• Responsible for all IT related purchases (phones, laptops, desktops, monitors, printers and consumables, servers, upgrades, various software);
• Basic Printers, WAN and LAN maintenance (cleaning printers, replacing printer cartridges and clearing paper jams, replacing broken LAN cables or connectors);
• Keep track of and add to internal inventory systems of all new and existent IT equipment.

What You need to know:
 

Working knowledge of information technology infrastructure including:

• Various operating systems: Windows 10/11 and MacOS (basic Linux is a bonus); Android and IOS for mobiles.
• Basic Networking: TCP/IP, wired and wireless networks configuration, VPNs;
• PC Hardware configuration & diagnostic;
• Network peripherals: multifunctional printers, scanners etc;
• Networking services and protocols: DHCP, DNS, SMTP, IMAP, Pop3 (nice to have);
• Services: Windows Active Directory, Office 365 Administration;
• Previous Experience with a Service Desk Solution like Jira/Confluence/LanSweeper will be considered an advantage;
• Strong internal customer orientation;
• Strong improvement orientation;
• Excellent oral and written communication required in English;
• Computer Science, Electronics or similar.

Here's what we offer:

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance
• Support for New Parents:
• 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
• 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.
 

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance. 
• Private Medical Subscription. 
• Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.
• Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!