ESCA

#vacancy #VoIP / #Asterisk Engineer (Fintech) | Remote | $2,000–3,000

Key Requirements

• 3+ years of commercial experience in a relevant role.
• Strong expertise in Asterisk (versions 13 and above).
• Hands-on experience building and maintaining VoIP solutions for contact centers or fintech environments.
• In-depth understanding of SIP and RTP protocols, including NAT and QoS.
• Experience configuring and managing SIP trunks.
• Experience configuring IVR workflows, agent queues, and skill-based routing, including fallback and overflow logic.
• Experience with call recording, CDR, and CEL.
• Strong Linux administration skills (Ubuntu/Debian) in production environments.
• Practical experience securing VoIP infrastructure, including protection against brute-force attacks, Fail2Ban, firewall configuration, ACLs, and rate limiting.
• Experience integrating Asterisk with external systems, including CRM, billing, antifraud solutions, and APIs.
• Experience using AMI / ARI to integrate Asterisk with backend systems.
• Understanding of financial systems requirements, including reliability, auditability, and logging.
• Ability to quickly understand and troubleshoot complex or legacy systems.

Responsibilities

• Maintain and continuously improve the company’s telephony platform.
• Ensure the stable operation of support, collections, and sales communication channels.
• Configure and maintain IVR menus, call queues, and routing logic in line with business processes.
• Integrate the telephony platform with internal services, including CRM, backend systems, and billing.
• Ensure high availability and minimize system downtime.
• Monitor call quality and key performance metrics, including SLA, ASR, and ACD.
• Identify and resolve latency and call-quality issues.
• Optimize system performance and support infrastructure scaling.
• Upgrade and improve the existing VoIP infrastructure.
• Create and maintain technical documentation covering call flows, routing, and integrations.
• Collaborate with cross-functional teams, including backend, support, and security.

#vacancy  #Head of Risk Analytics #remote #fintech

Salary: $3000–3,500

A microfinance company is looking for an experienced Head of Risk Analytics to lead the Risk Analytics function and take responsibility for credit portfolio quality, development of scoring logic, and the efficiency of risk processes.

Key Responsibilities

* Manage key credit portfolio metrics: DPD, Default Rate, Delinquency Rate, NPL, Approval Rate, Cost of Risk, and portfolio profitability.

* Develop lending rules and scoring logic: formulate hypotheses, run tests, adjust approval criteria and credit limits.

* Lead the Risk Analytics team: assign tasks, monitor the quality of analysts’ work, and develop the team.

* Work hands-on with data using PostgreSQL / SQL: build data sets, analyze customer segments, and validate hypotheses.

* Prepare technical specifications for the IT team for implementing new risk rules and process changes, and control the accuracy of implementation.

* Build analytical reports and dashboards and prepare regular risk reporting for management.

* Work closely with the Risk Management team, monitor compliance with procedures, and ensure target performance indicators are achieved.

Requirements

* Proven experience in a leadership role in Risk Management / Risk Analytics.

* Mandatory experience in microfinance, online lending, or banking.

* Strong SQL skills and practical experience working with relational databases.

* Advanced Google Sheets and Excel skills, including complex formulas, pivot tables, and data analysis.

* Strong understanding of credit product economics and the factors affecting profitability and risk.

* Experience managing a team and monitoring KPIs.

* Ability to build transparent and efficient analytical processes.

* Ability to translate business requirements into clear and well-structured technical specifications for IT teams.

Would Be a Plus

* Python for analytics and model development.

* Experience with BI tools: Metabase, Tableau, Power BI.

* Experience building credit scoring models from scratch.

* Experience working in European markets and understanding their regulatory environment.

* Experience developing and implementing anti-fraud rules.

We Offer

Salary: $3,000–3,500

Fully remote

📊 Leadership role in Risk Analytics

A position at the intersection of Risk × Analytics × IT × Business

#RiskManagement #RiskAnalytics #HeadOfRisk #HeadOfRiskAnalytics #CreditRisk #Microfinance #Lending #FinTech #SQL #PostgreSQL #Python #Remote #Hiring