EnderTuring

L1 Technical Support / Customer Success Specialist (AI SaaS)

Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps companies uncover insights from customer interactions and improve business processes through AI-driven analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:
Aventus Group (financial services)
Uniqa Insurance Group
USG Insurance
OTP Bank
Nova Pay
Dila Medical Lab
Fozzy Group
Dobrobut

We are a focused team of 9 people developing and maintaining a production-grade AI platform for global clients.

About the Role

We are looking for an L1 Technical Support / Customer Success Specialist who will become the first point of contact for our clients and help ensure smooth platform operations.

In this role, you will:

• Assist clients with technical issues
• Perform initial problem diagnostics
• Escalate complex cases to the engineering team
• Help clients effectively use the product

You will work closely with engineers and the product team.

This is a great opportunity for those who want to grow in SaaS, AI, and product IT companies.

Requirements

• Ukrainian — fluent
• English — B2 / C1
• Technical education or IT background is a plus
• Ability to work full-time (remote)
• Strong communication skills
• Analytical thinking and curiosity about how systems work
• Ability to explain technical concepts in simple terms

• Responsibility and attention to detail

   

Nice to Have

• Experience in technical support / helpdesk / SaaS support
• Basic understanding of web applications
• Basic understanding of APIs
• Experience with browser console (Chrome DevTools)
• Experience working with international clients

We are also open to final-year students who can work full-time.

Key Responsibilities

Technical Support (L1)

• Handle client requests (tickets, email, messages)
• Perform initial issue diagnostics
• Classify requests by priority
• Reproduce issues and collect diagnostic data
• Escalate complex cases to the engineering team (L2)

Customer Assistance

• Answer product-related questions
• Support clients with setup and configuration
• Assist during integrations and onboarding

• Participate in short troubleshooting calls

   

Documentation

• Document recurring issues
• Contribute to the knowledge base
• Prepare internal documentation

What We Offer

• Work on a real AI product
• Experience with international clients
• Close collaboration with engineering and product teams
• Fully remote work
• Growth opportunities in:
  • Customer Success
  • Product Operations
  • QA
  • Technical roles
• Work in a small, fast-moving product team

Application Process

To move forward, please:

1. Send your CV via Telegram: @theolashway
(please mention the position you are applying for)

2. Answer a short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we just want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

We are a small team where initiative, ownership, and curiosity matter — we’d love to understand your motivation.

Interview duration: up to 30 minutes

About Ender Turing

Ender Turing is a product-focused AI company founded in 2020, building conversation intelligence solutions for global markets.

We are a lean team of 9 people developing and operating a production-grade AI platform used by international companies.

Our technology processes large-scale customer communications (voice & chat), helping businesses optimize operations through AI-driven speech and text analytics.

Our clients include:

• Aventus Group (financial services)
• UNIQA Insurance Group
• USG Insurance
• OTP Bank
• Nova Pay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We operate across Spain, Mexico, USA, Czech Republic, Poland, Germany, Estonia, Colombia, and Ukraine.

Small team. Global scale. Real clients. Real impact.

About the Role

We are looking for a Customer Success Specialist / Business Analyst who will act as a key link between our clients and the product team.

You will help clients successfully adopt the product, understand its value, and achieve real business outcomes — while also analyzing product usage and contributing to product improvements.

This role combines:

• Client communication
• Analytical thinking

• Product understanding

   

Requirements

• 2+ years of experience in Customer Success / Account Management / Business Analysis / Customer Support(preferably in IT or SaaS)
• English — C1 (fluent)
• Ukrainian — fluent
• Strong communication and relationship-building skills
• Analytical mindset and ability to work with data
• Ability to explain complex technical concepts in simple terms
• High level of ownership and adaptability

• Comfortable working in a fast-paced startup environment

   

Nice to have:

• Higher education in Business, IT, or related fields

Key Responsibilities

Client Onboarding

• Support new clients during onboarding and product setup

Client Relationship Management

• Build long-term relationships
• Act as the main point of contact

Product Expertise

• Develop a deep understanding of the product
• Guide clients on best practices

Proactive Support

• Monitor client activity and engagement
• Identify issues and proactively resolve them

Analytics & Insights

• Analyze product usage
• Identify trends and improvement opportunities

Cross-team Collaboration

• Transfer client feedback to product and engineering teams

Client Education

• Conduct demos and training sessions
• Create educational materials

Retention & Growth

• Identify opportunities to expand product usage

What We Offer

• Remote-first work
• Hands-on experience in a real AI product company
• Work with international clients
• Fast professional growth
• Direct impact on product and processes

• Close collaboration with product and engineering teams

   

Join Us

We are not looking for perfect candidates.

We are looking for people who care about:

• Clients
• Product
• Real problems

If you are motivated by ownership, impact, and building something meaningful — we’d love to meet you.

Application Process

To move forward:

1. Send your CV via Telegram:
+40753372604 (@theolashway)
(please mention the position)

2. Short question:
Are you ready to solve up to 5 logical problems during the interview?

(This is not a test — we want to understand your thinking process.)

3. One more question:
Why are you interested in working in a startup rather than a large company?

Interview duration: up to 30 minutes

About Ender Turing

Founded in 2020, Ender Turing is a product-focused AI startup building conversation intelligence solutions for global markets.

We are a focused team of 9 people designing, shipping, and maintaining a production-grade AI platform used by international companies across multiple markets.

Our platform processes large-scale customer communication data across voice and chat channels, helping businesses optimize operations through AI-driven speech and text analytics.

Today, our solutions are trusted by companies such as:

• Aventus Group
• UNIQA Insurance
• USG Insurance
• OTP Bank
• Nova Pay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We operate across Spain, Mexico, USA, Czech Republic, Poland, Germany, Estonia, Colombia and Ukraine.

Small team. Global footprint. Real clients. Real production load.

The Role

At Ender Turing, we are looking for a Technical Support Engineer L2 who bridges the gap between Customer Success and Core Engineering.

This is not a ticket-closing role.

You will:

• Debug real production issues
• Work with microservices (EKS / Kubernetes)
• Dive into logs and trace issues across services
• Fix small bugs before they escalate to L3

We are looking for a “cyborg engineer” - someone who actively uses AI tools, but thinks independently and critically.

Your Core Requirements

• 3+ years in Technical Support / DevOps / Application Support
• Strong Linux & Docker skills (SSH, grep, tail -f, docker commands)
• Experience with AWS / Kubernetes (EKS)
• Strong SQL skills (writing & optimizing queries)
• Experience with API debugging (Postman / cURL)
• Python (mid-level) for scripting & automation
• Ability to trace issues across microservices via logs

AI-Augmented Engineering

• Use tools like ChatGPT, Claude, Copilot in daily work
• Validate AI-generated code and detect mistakes
• Use AI for log analysis without exposing sensitive data

Key Responsibilities

• Advanced troubleshooting of L2 support requests
• Investigating production issues across services
• Writing clear bug reports for engineering
• Fixing small issues in Python / SQL
• Automating repetitive tasks and log parsing

What We Offer

• Real production impact from day one
• Work with modern stack: Docker, Kubernetes (EKS), Python, SQL
• A culture that encourages AI usage in engineering
• Fast decision-making, no bureaucracy
• High ownership and autonomy

Hiring Process

• Intro call
• Technical discussion
• Short practical task (optional)

Join Us

We’re not looking for perfect.

We’re looking for engineers who want:

• Ownership
• Technical depth
• Real responsibility

If your debugging skills are your superpower - we want to hear from you.

Please send

• GitHub profile or examples of scripts/tools
• Code samples (Python / SQL / automation)
• One project you’re proud of
• Short answer: Why startups, why now, why Ender Turing?

About the company

Ender Turing is a product-focused AI startup building conversation intelligence solutions used in real production environments by international companies.

Founded in 2020, we are a focused team of 9 engineers and product specialists building and operating a production-grade AI platform that processes large-scale customer communication data across voice and chat channels.

Our systems help companies optimize operations through AI-driven speech and text analytics.

Our clients include companies such as Uniqa Insurance Group, OTP Bank, Aventus Group, Nova Pay, Fozzy Group, Dobrobut hospitals and others, operating across markets including Spain, Mexico, USA, Germany, Poland, Czech Republic, Estonia, Colombia and Ukraine.

Small team. Global footprint. Real production systems.

What you’ll work on

• Backend development for high-load conversation processing services
• Building real-time analytics dashboards and data visualizations
• Integrating LLM-powered features (transcription, sentiment analysis, summaries)
• Developing scalable services and data pipelines
• Integrations with CRM and contact center systems (Zendesk, Genesys, Vicidial etc.)

You will work across the stack and own features end-to-end, from architecture decisions to production deployment.

Tech stack

Backend
Python 3.11+, FastAPI, SQLAlchemy, Celery, Redis, PostgreSQL

Frontend
Vue 3, TypeScript, Vuetify, Vite, WebSockets

AI / Data
LLM APIs, speech processing pipelines

Infrastructure
Docker, Kubernetes, AWS / GCP, OpenSearch, Traefik

Tooling
Git, GitHub Actions, pytest, pre-commit

Requirements

• 5+ years of experience shipping production software
• Strong backend development with Python
• Experience with modern frontend frameworks (Vue / React)
• Ability to work across backend and frontend components
• Experience with scalable systems and APIs
• Comfortable using AI tools to accelerate development
• Self-driven engineer able to take ownership of features

What we offer

• Work on real AI systems used by international companies
• Small, experienced engineering team
• High ownership and fast product iterations
• Remote-first environment
• Direct impact on product and architecture

Interview process

1. HR conversation
2. Founder discussion
3. Technical interview
4. Technical deep-dive (live coding / architecture discussion)
5. Small take-home task (1–2 hours)

How to apply

Please send:

• Your GitHub profile
• A project you’re proud of
• A short note on why startups, why now, and why Ender Turing