EnderTuring

Ender Turing | AI / B2B SaaS | Remote | B2B

About Ender Turing

Ender Turing is a product-focused AI startup building conversation intelligence solutions for international companies.

Our platform processes millions of customer conversations across voice and chat, turning them into actionable insights through speech-to-text, sentiment analysis, summaries, and real-time analytics.

We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group, and Dobrobut Hospitals, serving customers across Europe, the US, and Latin America.

We’re a team of 12+ people across engineering, product, and customer-facing roles. We move fast, take ownership, and build AI-powered products that solve real business problems in production.

Small team. Global customers. Real production systems.

What You'll Build

You won't just implement tickets. You'll help shape the architecture, influence product decisions, and take ownership of features from development to production.

• Backend: Build and scale Python/FastAPI services processing large volumes of conversations.
• Frontend: Develop real-time analytics dashboards using Vue 3, TypeScript, WebSockets, and data visualization tools.
• AI integration: Build product features powered by LLMs, speech processing, transcription, sentiment analysis, and summarization.
• System architecture: Improve the reliability, performance, and scalability of distributed services.
• Infrastructure: Work with Docker, Kubernetes, Celery, Redis, and OpenSearch.
• Integrations: Build and maintain integrations with CRM and contact-center platforms, including Zendesk, Genesys, and Vicidial.

Tech Stack

• Backend: Python 3.11+, FastAPI, SQLAlchemy, Celery, Redis, PostgreSQL
• Frontend: Vue 3, TypeScript, Vuetify, Vite, WebSockets, charting libraries
• AI: LLM APIs, audio and speech-processing pipelines
• Infrastructure: Docker, Kubernetes, AWS/GCP, OpenSearch, Traefik
• Engineering practices: Git, GitHub Actions, pytest, pre-commit

What We're Looking For

• 5+ years of professional software development experience building and maintaining production systems.
• Strong Python backend development skills and practical experience with FastAPI or similar frameworks.
• Hands-on experience with Vue.js and TypeScript, or a strong ability to work across both backend and frontend.
• Experience designing, building, and maintaining production-ready applications.
• Familiarity with distributed systems, asynchronous processing, databases, and API integrations.
• Daily use of AI coding tools to accelerate development, with the ability to critically review, test, and validate generated code.
• An ownership mindset: you can take a problem from understanding requirements to implementation, deployment, and production feedback.
• A pragmatic approach to engineering: you know when to move fast and when to invest in reliability and maintainability.

What We Offer

• Product ownership: Your decisions and code have a direct impact on the product.
• Real-world AI at scale: Work on systems processing millions of conversations.
• Fast feedback loops: Ship frequently and see your work reach production.
• Technical influence: Participate in architecture decisions and shape engineering practices.
• Modern stack: Work with Python, Vue 3, LLM integrations, and cloud-native infrastructure.
• Remote-first: Work remotely from anywhere with reliable internet.
• Direct collaboration: Work closely with the founders, engineers, and product team in a small, focused company.

Cooperation Model

We work exclusively on a B2B basis. You should have, or be willing to register, a sole proprietorship (FOP) or a company.

Hiring Process

1. HR introduction - 30 minutes: Your background, motivation, and expectations.
2. Take-home task: A small feature addition, designed to take no more than 1–2 hours.
3. Founder & Technical Interview: Discuss your experience, real-world systems you've built, technical skills, architecture decisions, and working style
4. Short CEO conversation.
5. Offer and reference checks.

We respect your time and aim to keep the process focused on practical skills and relevant experience.

How to Apply

Please share:

• Your CV & LinkedIn profile.
• Your GitHub profile.
• A project or technical challenge you're particularly proud of.

• A short note on why you're interested in startups, why now, and why Ender Turing.

   

If you enjoy building products, working across the stack, and using AI tools to solve real engineering problems, we'd love to hear from you.

Account Manager- Sales & Customer Success

Ender Turing | AI / B2B SaaS | Remote in Europe

About Ender Turing

Ender Turing is a product-focused AI startup building conversation intelligence solutions used by international companies in real production environments.

We’re a small team of 12+ people across engineering, product and customer-facing roles, building an AI platform that processes millions of customer conversations across voice and chat.

Our technology helps companies turn conversations into actionable insights through speech-to-text, sentiment analysis, summaries and real-time analytics.

We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group, and  Dobrobut Hospitals, with customers across Europe, the US and Latin America.

Small team. Global customers. Real production systems.

We’re looking for an Account Manager - Sales & Customer Success to own the client journey from the first qualified lead to a long-term partnership.

This is a hands-on role at the intersection of Sales, Account Management and Customer Success. You’ll have a direct impact on customer success, account growth and revenue, with the freedom to shape how we work with clients. You’ll work with international B2B clients, senior decision-makers and operational teams, combining commercial thinking, relationship building and problem-solving.

What You’ll Do

Own the Full Client Journey

• Take ownership of qualified leads and move them through discovery, presentations and negotiations toward pilot launch and contract signing.
• Build strong relationships with decision-makers and operational stakeholders.
• Own the client relationship from pilot and implementation through adoption, expansion and renewal.

Drive Customer Success

• Understand the client’s business, goals, pain points and KPIs and translate them into clear priorities.
• Define and track pilot objectives, success criteria and business outcomes.
• Coordinate internal teams and keep projects moving.
• Identify risks, blockers and low adoption early and proactively solve them.
• Help client teams understand the value of Speech Analytics and turn product usage into real business results.

Drive Growth

• Lead post-pilot conversations and turn successful pilots into long-term contracts.
• Present results and build the business case for continued cooperation.
• Identify new use cases and opportunities for upsell, cross-sell and account expansion.
• Drive renewals and build long-term client partnerships.

Be Hands-On

• Learn the product quickly and work confidently with dashboards, data and product functionality.
• Investigate problems independently and involve the right people when needed.
• Work closely with Business Analysts, Project Managers and other internal teams.
• Prepare and present business updates, results and recommendations to clients.

You’ll work closely with Business Analysts, Project Managers and other internal teams — you won’t be expected to deliver everything yourself. Your role is to own the client relationship, coordinate the right people and make sure things move forward.

What We’re Looking For

• 3+ years of experience in Account Management, Customer Success, Consultative Sales, Business Development, Consulting or a similar B2B role.
• Experience working with B2B or enterprise clients.
• Strong commercial mindset and understanding of sales, retention and account growth.
• Experience with complex or consultative sales is a strong advantage.
• Strong communication and stakeholder-management skills.
• Analytical, proactive and comfortable solving problems independently.
• Ability to quickly understand complex products, business processes and client needs.

• Comfortable working across both strategic conversations and operational details.

   

Languages

• English & Ukrainian - bilingual.
• Experience working in an international environment is a strong advantage.
• We are looking specifically for a candidate who is bilingual in English and Ukrainian and can communicate professionally at a near-native/native level in both languages.
• The candidate should be able to confidently conduct business conversations, presentations, negotiations and client meetings in English, as well as communicate fluently in Ukrainian.
• This is a mandatory requirement, not an advantage.

Why This Role

This is not a pure Account Management role.

You will not simply receive a client request and pass it to another team.

You’ll own the relationship from the first qualified lead through discovery and pilot to adoption, expansion and renewal.

You will be expected to understand:

What does the client want to achieve?
Why did they buy the product?
Is their team actually using it?
Are they seeing the value?
What is blocking them?
What should we do next?
And how can we turn the current project into a long-term commercial relationship?

You will own the journey:

Lead → Discovery → Sales → Pilot → Implementation → Adoption → Post-Pilot Sale → Expansion / Upsell → Renewal

You are responsible for creating value for the client, making sure the client recognizes that value, and turning that value into a long-term commercial relationship.

How Success Looks

• Clients understand and realize the value of the product.
• Successful pilots convert into long-term partnerships.
• Accounts grow through expansion and new use cases.
• Risks and adoption issues are identified and addressed early.
• Client relationships develop into long-term commercial partnerships.

What We Offer

• Competitive compensation: $2,000–3,000/month, depending on experience and expertise.
• Performance-based bonus.
• Fully remote work.
• Work on a real AI product used by international enterprise customers.
• Direct collaboration with Product, Engineering and AI teams.
• Direct exposure to founders and key decision-makers.
• Opportunity to influence product development through customer feedback.
• Opportunity to grow beyond traditional Account Management across Sales, Customer Success and commercial strategy.
• Professional development and mentoring.
• Small, fast-moving startup where your ideas can have a real impact.

This is a B2B role. You’ll need to have or be willing to register a sole proprietorship (FOP) or company.

Application Process

To move forward, please:

1. Send your CV in English.

2. Answer the following question:

Tell us about a situation where you had to convince a client’s team to adopt a product or solution that had already been purchased by the decision-maker. What was the challenge, what did you do, and what was the outcome?

3. One more question:

Tell us about a situation where you had to solve a client or business problem without a clear process to follow. What did you do, and what was the outcome?

We value ownership, curiosity, business thinking, and people who enjoy solving real customer problems.

Interview duration: approximately 30-45 minutes.

About Ender Turing

Ender Turing is a product-focused AI company building conversation intelligence solutions for analyzing customer communications (voice & chat).

Our platform helps organizations uncover insights from customer interactions, optimize business processes, and improve customer experience through AI-powered analytics.

We work with international clients across the US, Europe, and Latin America.

Our clients include:

• UNIQA Insurance Group
• OTP Bank
• NovaPay
• Dila Medical Lab
• Fozzy Group
• Dobrobut

We are a focused team developing and maintaining a production-grade AI platform used by enterprise customers worldwide.

About the Role

We are looking for an experienced Customer Success Manager (Implementation & Onboarding) who will become a trusted advisor for our customers throughout their onboarding and implementation journey.

This is not a sales role.

Instead, you will work closely with enterprise customers to understand their business processes, help them successfully implement our AI platform, and ensure they achieve measurable business value.

We are looking for someone who combines business thinking with technical curiosity-someone who enjoys understanding how different companies operate while feeling comfortable discussing integrations, APIs, and technical workflows with engineers.

You will collaborate daily with Product Managers, Engineers, AI Specialists, and Customer Success teams.

Your Typical Day

• Conduct onboarding sessions with new customers.
• Analyze customer business processes and operational workflows.
• Configure customer accounts and platform settings.
• Coordinate implementation activities with Engineering.
• Assist customers during integrations.
• Monitor product adoption and customer engagement.
• Lead customer meetings and implementation calls.
• Identify improvement opportunities and communicate customer feedback to Product teams.
• Ensure customers successfully adopt and use the platform.

Key Responsibilities

Customer Onboarding & Implementation

• Lead onboarding projects for enterprise customers.
• Coordinate implementation timelines.
• Configure customer environments.
• Support integrations and technical setup.
• Deliver onboarding sessions and product demonstrations.
• Ensure successful product adoption.

Customer Success

• Build trusted, long-term relationships with customers.
• Understand customer business goals and workflows.
• Provide strategic recommendations on product usage.
• Monitor customer health and proactively address risks.
• Help customers maximize business value from our AI platform.

Business Analysis

• Analyze business processes across different industries.
• Identify customer pain points and opportunities for optimization.
• Recommend best practices for implementation.
• Translate business needs into product requirements.

Cross-functional Collaboration

• Work closely with Engineering, Product Management, and Technical Support.
• Coordinate implementation priorities.
• Participate in product improvement discussions.
• Represent the customer's voice within the company.

Success in This Role

You'll be successful if you:

• Enjoy understanding how businesses operate.
• Can quickly learn new industries and business models.
• Like solving customer problems rather than selling products.
• Can communicate effectively with both business stakeholders and software engineers.
• Are naturally curious and proactive.
• Take ownership of customer success.
• Enjoy working in a fast-moving startup environment.

Requirements

• 2+ years of experience in Customer Success, Implementation, Business Analysis, Product Operations, SaaS Consulting, or Onboarding.
• Experience working with SaaS products.
• English - C1.
• Ukrainian - Native or Fluent.
• Excellent communication and presentation skills.
• Strong business mindset.
• Strong analytical thinking and problem-solving abilities.
• Ability to understand complex business processes.
• Ability to manage multiple customer projects simultaneously.

Technical Skills

• Understanding of SaaS platforms.
• Basic knowledge of REST APIs.
• Experience with CRM systems.
• Experience using Jira, HubSpot, Zendesk, Intercom, or similar tools.
• Ability to read technical documentation.
• Familiarity with browser developer tools.
• Basic SQL knowledge is a strong advantage.

Nice to Have

• Experience implementing SaaS solutions.
• Experience working with enterprise customers.
• Business Analysis experience.
• Knowledge of AI, NLP, Speech Analytics, or Conversation Intelligence.
• Experience with workflow automation platforms.
• Basic Linux knowledge.
• Technical education or IT background.

Technologies You'll Work With

• AI & Machine Learning
• Speech Analytics
• Natural Language Processing (NLP)
• REST APIs
• CRM Systems
• Jira
• HubSpot
• Browser Developer Tools
• SQL
• Cloud-based SaaS Platforms

Key Performance Indicators (KPIs)

You will be responsible for:

• Successful customer onboarding.
• Implementation project completion.
• Customer adoption and engagement.
• Customer satisfaction.
• Customer retention and long-term success.
• Timely implementation milestones.
• High-quality customer communication.

What We Offer

• Competitive salary: €1,000–1,500/month (depending on experience and expertise).
• Fully remote work.
• Work on a real AI product used by international enterprise customers.
• Direct collaboration with Product, Engineering, and AI teams.
• Opportunity to influence product development through customer feedback.
• Professional development and mentoring.
• Career growth opportunities in: 
  • Product Management
  • Business Analysis
  • Solution Consulting
  • Product Operations
  • Customer Success Leadership
• Small, fast-moving startup where your ideas have real impact.

B2B Cooperation

We work exclusively on a B2B basis. Therefore, you should have or be willing to register a sole proprietorship (FOP) or a company.

Why Join Ender Turing?

At Ender Turing, Customer Success is a strategic function—not just a support role.

You'll work directly with international enterprise customers, help them implement cutting-edge AI technology, and play an important role in shaping how our product evolves.

If you enjoy combining business thinking with technology and want to make a real impact in a growing AI startup, we'd love to hear from you.

Application Process

To move forward, please:

1. Send your CV in English.

2. Answer the following question:

Tell us about a situation where you had to understand a client's business process before proposing or implementing a solution. What was your approach?

3. One more question:

Why are you interested in working in a startup rather than a large corporation?

We value ownership, curiosity, business thinking, and people who enjoy solving real customer problems.

Interview duration: approximately 30 minutes.

Hands-on Tech Lead / Senior Tech Lead — Python / AI / SaaS

About Ender Turing

Ender Turing is a product-focused AI startup building conversation intelligence solutions used by international companies in real production environments.

We’re a small team of 12+ people across engineering, product and customer-facing roles, building an AI platform that processes millions of customer conversations across voice and chat.

Our technology helps companies turn conversations into actionable insights through speech-to-text, sentiment analysis, summaries and real-time analytics.

We work with international companies including UNIQA Insurance Group, OTP Bank, NovaPay, Fozzy Group, Dobrobut Hospitals and Aventus Group, with customers across Europe, the US and Latin America.

Small team. Global customers. Real production systems.

The role

We’re looking for a hands-on Tech Lead / Senior Tech Lead who wants to stay close to the code while taking ownership of architecture, technical quality and a small engineering team.

You’ll work with 2–3 engineers, help them grow, review their work, solve complex technical problems and shape how we build the product.

This is not a purely managerial role. You’ll continue writing and shipping production code.

What you’ll work on

→ Python / FastAPI backend services processing millions of conversations daily

→ AI-powered features including transcription, sentiment analysis and LLM-based summaries

→ Real-time analytics with Vue 3 / TypeScript / WebSockets

→ Scalable infrastructure with Docker, Kubernetes, Celery, Redis and OpenSearch

→ Integrations with CRM and contact-center platforms such as Zendesk, Genesys and Vicidial

What we’re looking for

Must have:

→ 5+ years of production engineering experience

→ Strong Python + FastAPI background

→ Experience with technical architecture and ownership of engineering decisions

→ Experience leading, mentoring or managing engineers

→ Comfortable staying hands-on with production code

→ Strong problem-solving and ownership mindset

→ Comfortable using AI coding tools such as Claude Code, Cursor or Codex

→ Strong English communication skills

Nice to have:

→ Vue / TypeScript

→ Kubernetes / AWS / GCP

→ Celery / Redis / PostgreSQL / OpenSearch

→ LLM, AI or speech-processing experience

You’ll enjoy this role if

→ You like solving problems rather than waiting for detailed tickets.

→ You enjoy building things from scratch.

→ You care about both technical excellence and team growth.

→ You want real influence over architecture and engineering practices.

→ You want to stay hands-on while growing as a technical leader.

→ You enjoy working in a small team where your decisions actually matter.

What we offer

$5,500–6,500/month

Remote-first — Europe or Ukraine

→ Real technical ownership and direct impact

→ Small, experienced engineering team

→ AI-native development environment

→ Production systems processing millions of conversations

→ Fast decision-making and minimal bureaucracy

→ Opportunity to influence architecture, processes and engineering culture

Interview process

1. 30-minute HR / introductory conversation
2. Short technical task (~1 hour) — you choose a convenient time to complete it
3. Technical deep dive with our CTO
4. Short CEO conversation
5. Offer + reference checks

Interested?

Send us:

→ Your GitHub / portfolio

→ A project you’re particularly proud of

→ A short note about what you’re looking for in your next role

If you’re a strong backend engineer who wants to combine coding, architecture and team leadership — we’d love to meet you.