Empat

Project is an AI company in the Healthcare space. It is delivering an enterprise deployment of its AI platform for a major US healthcare insurance company, with a delivery deadline of mid-September. In the client's own words, this role is "less Program Manager, more Solution Delivery Manager" — a hands-on delivery leader, not a classic PM.
 

Engagement: Contractor, full-time, initial 3 months with possible extension Location: New York City, on-site — the company works office-first (ideally 5 days per week in the office, minimum 3)
 

Your responsibilities will include:

• Owning the end-to-end delivery of an enterprise implementation project;
• Working day-to-day with the engineering team and driving task execution;
• Keeping delivery on track and controlling progress against the mid-September deadline;
• Ensuring visibility into progress for all stakeholders;
• Coordinating the implementation of enterprise functionality;
• Managing the delivery workflow in Linear.
   

What we expect from you:

• Strong experience working directly with engineering teams;
• Enterprise delivery experience and a track record of leading complex enterprise implementations;
• Strong organisational skills;
• Healthcare domain experience;
• Hands-on experience with Linear (specifically emphasised by the client — it's the team's core tool);
• Readiness to work on-site in NYC in an office-first culture;
• Advanced English.

We offer:

• A key leadership role in a high-visibility enterprise project with a leading Healthcare AI company;
• Full-time contractor engagement — initial 3 months with a strong possibility of extension;
• A fast, simple hiring process — just two steps: an intro call and a practical case (you'll explain how you would organise the delivery of a specific feature).
   

Please note: this is a contractor position; vacation and sick leave are not covered.

Project is an AI company in the Healthcare space. It is rolling out an enterprise deployment of its AI platform for a major US healthcare insurance company, with delivery scheduled for mid-September — so we're looking for someone who can join quickly and hit the ground running.

Engagement: Contractor, full-time, initial 3 months with possible extension.

Location: US preferred; remote candidates outside the US with very strong FHIR expertise are also welcome.
 

Your responsibilities will include:

• Building integrations with existing healthcare systems and systems of record;
• Implementing and maintaining a large number of third-party integrations;
• Customising the Anterior platform to the needs of a specific enterprise client;
• Working closely with the engineering team on a heavily customised enterprise deployment (not a typical SaaS rollout);
• Contributing from day one with minimal onboarding to help the team meet the mid-September delivery deadline.
   

What we expect from you:

• 8–10 years of commercial software engineering experience;
• Strong hands-on experience with FHIR;
• Proven experience building integrations in the healthcare domain;
• Experience with US healthcare insurance or US healthcare providers is a big plus;
• Ability to ramp up quickly and work independently without a long onboarding;
• Advanced English.

We offer:

• A high-impact enterprise project with a leading Healthcare AI company;
• Remote work (US preferred, but strong FHIR candidates worldwide are considered);
• A fast, simple hiring process — just two steps: an intro call and a live coding interview.
   

Please note: this is a contractor position; vacation and sick leave are not covered.

An AI consulting group that builds serious, production-grade systems for companies ready to operationalize artificial intelligence across their business. We do not build gimmicks. The main focus is on custom AI solutions that integrate directly into operations and drive measurable results.

We're looking for an AI Engineer for one of our clients. This is a hands-on role for someone who works across the full stack to turn ambiguous, real-world business problems into working AI-powered products — not someone who only experiments with AI in isolation.

This role is for someone who can take a vague business challenge, independently define the AI-driven approach, and build it end to end — from backend logic to frontend interface. Example use case: building a permitting tool that helps manage government permits (air permits, water permits, etc.). You'll work at the intersection of LLMs, multimodal models, and full-stack product engineering, in a fast-paced, startup-style environment with limited structure and high ownership expectations.

Your responsibilities will include:
- Building LLM-powered tools for complex, often domain-specific product use cases;
- Developing multimodal AI applications (vision, audio, or other modalities as needed);
- Full-stack feature development combining a Python backend with a React frontend;
- Breaking down new, ambiguous business problems into concrete AI-driven engineering solutions;
- Working independently to scope, design, and ship AI features without heavy oversight;
- Collaborating with technical, infrastructure, and commercial stakeholders on the client side.

What we expect from you:
- Hands-on experience building with LLMs in production;
- Comfort working across the full stack — backend (Python) and frontend (React);
- Ability to take a vague problem and independently define and build the AI solution;
- Strong software engineering fundamentals;
- Self-driven mindset — takes ownership and moves without constant direction;
- Fast learner who picks up new technical contexts quickly;
- Comfortable with ambiguity, fast pace, and limited structure (startup mindset).

Nice to have:
- Experience with multimodal models (vision, audio, etc.);
- Prior startup or fast-paced product environment experience;
- Familiarity with agentic workflows or tool-use patterns;
- Experience in complex domain-specific tooling (e.g. legal, compliance, permitting).

We offer:
- Direct influence on production AI systems used in real business operations;
- Close collaboration with the client's product and engineering teams;
- Opportunity to build real, shipped AI products — not prototypes.

We’re looking for a Senior Machine Learning Engineer to design and scale production ML systems that power real-time personalization and decision-making at scale.

In this role, you’ll own the full ML lifecycle—from transforming raw behavioral data into meaningful features, to deploying low-latency prediction APIs, to building the observability needed to keep models reliable in production.

This is a great opportunity for someone with strong applied ML and MLOps expertise who enjoys solving complex engineering challenges and building scalable, high-impact systems.

Your responsibilities will include:

• Build and productionize ML models for ranking, personalization, and customer engagement.
• Develop pipelines that transform behavioral, demographic, and contextual signals into online and offline features.
• Design and deploy low-latency APIs and decision services for real-time decision-making.
• Implement experimentation frameworks, including A/B testing and exploration-exploitation strategies.
• Operationalize the ML lifecycle: automated training, CI/CD for models, artifact and feature versioning, and online/offline parity.
• Build observability into ML systems by monitoring data quality, model drift, and decision outcomes, and triggering retraining when needed.
• Establish closed feedback loops that connect decisions to business outcomes (e.g. conversions, engagement, fatigue signals such as unsubscribes).
• Collaborate closely with product and engineering teams to balance personalization, compliance, and business value in real-world systems.

What we expect from you:

• 5+ years of experience in applied ML engineering (recommendation systems, personalization, ranking, or advertising systems).
• Strong proficiency in Python or Go, SQL, and modern ML frameworks such as TensorFlow, PyTorch, or similar.
• Strong understanding of MLOps best practices, including CI/CD for ML, containerization (Docker), orchestration (Kubernetes, Airflow, Kubeflow), model registries, and monitoring frameworks.
• Familiarity with cloud ML platforms such as Vertex AI, SageMaker, or similar, and data warehouses like BigQuery, Snowflake, or Redshift.
• Experience deploying real-time ML systems, including low-latency serving, feature stores, and event-driven architectures.
• Understanding of multi-objective optimization and trade-offs in personalization systems.
• Comfort working cross-functionally in a dynamic startup environment with the overlap within USA time zone.
• Strong spoken and written English communication skills.

Nice to have:

• Experience in martech, adtech, CRM, or large-scale personalization platforms.
• Exposure to bandit algorithms, reinforcement learning, or causal inference for adaptive decision-making.
• Experience building systems serving millions of users at scale.
• Hands-on experience with Google Cloud Platform (GCP).
• Familiarity with observability tools such as Prometheus, Grafana, Evidently, WhyLabs, or Great Expectations for monitoring data and model health.

What we offer:

• Interesting projects and technical challenges that support both professional and personal growth.
• A long-term project with stability and impact.
• A flexible, results-oriented schedule with hybrid or remote work options.
• A comfortable, modern office in Kyiv with generator and battery backup.
• Competitive salary, medical insurance, and a supportive onboarding/trial period.
• Team-building events, including parties, online activities, picnics, and more.
• The opportunity to work in a Top Employer company (DOU 2025).

• Full-time remote work with a long-term engagement.
• Clear processes, templates, and SOPs — structured onboarding into the accounts.
• Direct collaboration with a US-based team.

Empat is a fast-growing software engineering company with a track record of 300+ successfully delivered projects and a 75% YoY growth rate in recent years. The company is founder-led, built on a culture of empathy — toward clients, end-users, partners, and team members alike.

For over 11 years, Empat has been combining strong engineering fundamentals, product thinking, and a startup mindset to help businesses build digital products that make a real impact.
The company is particularly strong in Healthcare, FinTech, E-commerce, and Avionics, serving clients across North America (55%), Europe (20%), and the UK (15%), including through long-term product partnerships with scaling startups and established enterprises.
The team of 150+ professionals operates across offices in Kyiv, London, and San Francisco, with representatives in Switzerland and Houston.

Empat operates as an AI-native engineering company. AWS and Google Cloud partnership certifications are in progress (Q2–Q3 2026), with Azure partnership planned for H2 2026. The company delivers HIPAA-aware engineering, building toward certified deployments, and is a Forbes Business Council member. Empat is a four-time Clutch Top 100 Fastest Growing honoree (2023–2026) and maintains a 5.0 rating across 150+ client reviews on Clutch.

We are looking for a Head of Sales to scale a high-performing sales function. This is a senior leadership role for someone who combines strong enterprise sales expertise with hands-on team leadership experience.

You will work directly with the CEO, take ownership of the sales department, develop sales processes, create scalable playbooks, coach the team, improve sales execution, and help the company grow through a structured and predictable sales approach.

What You'll Own:

Sales Leadership & Strategy

• Own and develop Empat’s sales function, working closely with the CEO
• Define and implement sales processes, methodologies, and operating standards
• Build scalable sales playbooks, frameworks, and best practices for the team
• Establish sales KPIs, reporting routines, forecasting processes, and performance tracking
• Identify areas for improvement across the sales cycle and drive continuous optimization
• You'll inherit an internal AI agent pod and are expected to push it further

Team Management & Development:

• Lead and develop a sales team
• Coach sales managers and account executives through regular feedback, call reviews, and performance analysis
• Build a culture of ownership, accountability, and continuous growth
• Participate in hiring, onboarding, and development of future sales talent
• Create structured approaches for improving sales skills and deal execution

Enterprise Sales & Deal Ownership

• Personally lead and close strategic, high-value deals
• Own the company's revenue targets and sales performance, ensuring consistent and predictable revenue growth
• Manage complex sales cycles with multiple stakeholders, including C-level executives
• Support the team in deal strategy, negotiations, and closing processes
• Validate sales calls, proposals, and client communication to improve conversion quality
• Work closely with delivery and engineering teams to ensure strong commercial solutions

Expectations about your experience:

• C1/C2 English
• 6+ years of experience in technology sales, IT services, or software development companies
• You've run an AI-augmented sales motion — using AI for prospecting, nurturing, and pipeline ops. 
• Proven experience as Head of Sales, Sales Director, VP Sales, or similar leadership role
• Previous experience leading and developing a sales team of 3+ professionals
• Experience building and improving sales processes, playbooks, methodologies, and operational frameworks
• Proven track record of personally leading and closing strategic, high-value deals ($150K+)
• Strong understanding of enterprise B2B sales cycles and complex deal execution
• Experience working with international clients, especially US / UK / European markets
• Ability to operate both strategically and hands-on: building scalable sales systems while staying involved in key deals
• Strong leadership, coaching, and communication skills
• Entrepreneurial mindset and ability to create structure and drive improvements in a growing environment

What We Offer:

• Full ownership of the sales function and its development
• Direct access to the CEO and executive team
• Opportunity to build and scale a sales organisation and become a CBDO in a fast-growing IT company
• Competitive compensation with performance-based incentives and regular reviews
• Work at a Top-employer company
• Personal learning budget and access to top tools and platforms
• Medical insurance, paid vacation and sick leaves
• Flexible hybrid or remote work model
• A strong culture built on empathy, trust, and real care for people
• Team events, online and offline activities — wellness, sport, and more

You're the human Empat's clients trust. You own a portfolio of client accounts end-to-end — you build real relationships, fly out to meet them, keep them happy, and make sure what we deliver lands on time and drama-free. Half relationship-builder who loves being around people, half disciplined operator who can't stand chaos. If you light up in front of clients and keep delivery tight, this is for you.

Your responsibilities will include:

• Be the trusted face of Empat for your accounts — regular in-person time with clients, including travel, on-site working sessions, and industry events.
• Build genuine rapport with business and technical stakeholders up to founder/C-level, and keep clients happy and referenceable — strong NPS/CSAT.
• Spot new needs on your accounts and drive renewals and expansion together with Sales.
• Own delivery end-to-end across your book — on-time delivery, healthy project GPM, target utilization, and zero delivery-caused billing slips.
• Set up and run delivery governance on your accounts: steering cadence, status reporting, risk register, and clear escalation paths.
• Act as the go-to escalation point when things get hard, resolving issues without eroding client trust.
• Collaborate cross-functionally with Sales, PMs, and Engineering to keep delivery synced with business goals.
• Track and report on account health, delivery metrics, and risk to internal stakeholders.

• 4+ years in delivery management, account/program management, or client success in IT outsourcing/services.
• Genuinely energized by clients — youlikemeeting people, traveling, and building relationships (it fuels you, not drains you).
• Strong stakeholder presence — you hold your own with founders/C-level, read the room, and repair trust when needed.
• English — Advanced (C1)+.
• Able to travel internationally on a regular basis — valid passport,no restrictions on international travel.
  

• Proven running real client accounts/projects with multiple stakeholders.
• A disciplined operator — reporting, cadence, risk, and documentation don't slip on your watch.
• Comfortable owning several accounts/projects simultaneously.

• Track record growing/expanding accounts (renewals, upsell).
• Background in IT outstaffing/outsourcing specifically.
• Delivery exposure to healthcare (HIPAA), fintech, or e-commerce.
• PMP, SAFe, PRINCE2, or ITIL.
• Awareness of security/compliance reviews — NDAs, DPAs, security questionnaires; ISO 27001 / SOC 2 / GDPR / HIPAA.

• Competitive compensation with performance-based incentives tied to your individual impact and business outcomes;
• Real ownership - you'll drive initiatives end-to-end, make independent decisions, and be accountable for results in your domain;
• Influence that goes beyond your role - contribute to strategic initiatives, cross-functional planning, and how we grow as a company;
• Mentorship and knowledge sharing - both ways: you'll learn from experienced colleagues and have room to share your expertise;
• Modern tools, structured development programs, workshops;
• English courses tailored for business communication;
• Clear career path with transparent promotion criteria;
• A culture built on empathy, trust, and openness - where initiative is encouraged, feedback is honest, and people actually care about each other;
• Remote work model with an office in central Kyiv;
• Medical insurance, paid vacation, sick leave, team events and corporate presents.

• Brand voice & positioning — one consistent message and voice across every asset. You build the models: positioning, message house, tone of voice.
• Website content — audit and fix what exists, drive a new-pages plan, and ship conversion-minded pages.
• Blog, case studies & lead magnets — a repeatable, AI-powered content engine: ~6–8 articles/mo + case studies + lead-magnet content (e.g. AI workshops). You co-own lead-magnet strategy with the marketing lead.
• GEO / AI-search visibility — make empat.tech the answer inside ChatGPT, Perplexity, and AI Overviews. This is a headline outcome of the role.
• PR & thought leadership — narratives, pitches, press materials, and prep for podcast/media appearances. (Story-building, not community admin.)
• AI content systems — build the pipelines, prompt systems, and quality/tone-of-voice checks the whole team reuses.
• Google Business Profile — publish content and materials there as a distribution surface.

• Work at a Top-employer company (according to DOU 2025).
• A strong culture built on empathy, trust, openness, and real care for employees.
• Competitive compensation with regular reviews.
• Paid vacation and sick leave.
• Medical insurance.
• Personal learning budget and access to top HR tools, platforms, and practices.
• Team events and regular team-building activities.