Emerise Group

Emerise Group is a dynamic, product-driven group of companies operating in the iGaming industry. We build high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We’re searching for a VIP Manager to own the full VIP journey - from daily personal communication and tailored rewards to spotting early churn signals and shaping loyalty strategies that keep top players engaged.
 

Must-Have Skills & Experience:

• Minimum 1 year, in a similar postion (VIP/Sales, Account, Support, Retention).
• Upper-Intermidiate German & English (spoken and written).
• Proven experience in VIP / support / retention / sales (preferably iGaming).
• Strong communication and relationship-building skills.
• Ability to work with KPIs, player activity, and performance metrics.
   

Desired / Preferred Skills:

• Confident in upselling, reactivation, and cross-selling.
• Experience in online casino / betting industry (big plus).
• Familiarity with CRM systems, segmentation, and reporting tools.
• Experience with multichannel communication (calls, SMS, messengers, email).
• Understanding of player lifecycle, retention mechanics, and bonuses.
   

Expected Duties / Tasks:

• Manage and grow a portfolio of VIP players.
• Build long-term relationships and ensure high engagement.
• Drive deposits, activity, and retention.
• Execute personalized offers, bonuses, and campaigns.
• Reactivate inactive players and prevent churn.
• Handle daily communication (calls, chats, emails).
• Collaborate with marketing teams to improve performance.
• Track performance and contribute to reporting & insights.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to Make a Measurable Impact: you will play a key role in shaping directly with the Head of VIP and shape the future of the VIP program.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. Join us as a Anti-Fraud Senior/Lead, driving fraud prevention and protecting the business through complex investigations, pattern detection, and cross-functional collaboration. Your work will directly impact risk mitigation, operational efficiency, and overall platform security.
 

Requirements:

• Minimum of 2/3 years of proven hands-on experience in fraud / risk / payment security within iGaming, online casino or other high-risk environments.
• Strong understanding of user fraud patterns, including multi-accounting, bonus abuse, affiliate abuse, account takeover, and collusion.
• Ability to investigate suspicious player behavior using multiple data points such as IP, device, geolocation, payment methods, gameplay behavior, account linkage, and transactional patterns.
• Experience in identifying fraud red flags, building case logic, and making decisions in situations with incomplete or conflicting information.
• Experience working cross-functionally with Support, Payments, VIP, CRM, Compliance / AML, and Product teams.
• Good spoken and written English: Ukrainian would be a strong advantage.
   

Desired / Preferred Skills

• Previous experience in a Lead or Senior fraud / risk role.
• Experience in online casino / sportsbook operations specifically.
• Familiarity with fraud prevention tools, device fingerprinting tools, payment risk signals, and case management systems.
• Experience building or improving fraud rules, alerts, triggers, or internal review workflows.
• Understanding of KYC, AML, responsible gaming, and broader compliance-related operational processes.
    

Expected Duties / Responsibilities:

• Review and lead complex fraud-related investigations involving suspicious player activity and abuse patterns.
• Analyze fraud patterns in traffic (especially across affiliate channels), assess traffic quality, and identify anomalies.
• Monitor and control risks related to bonus policies and withdrawals.
• Work with NDP abuse and other types of marketing fraud.
• Detect, analyze, and classify user fraud schemes, including both recurring and newly emerging patterns.
• Identify links between accounts and investigate suspicious activity using behavioral, technical, and payment-related indicators.
• Suggest and help implement fraud rules, red flags, alerts, and operational controls to reduce business loss.
• Contribute to building a more mature and scalable fraud function within the company.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to strengthen fraud prevention and protect business performance: you will take ownership of complex investigations, fraud detection strategies, and risk controls, driving loss reduction, platform security, and operational efficiency.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. Join us as a Community Manager, where you don’t just “manage channels” 0 you build communities that move people, create conversations and naturally turn attention into real product growth. You’ll design how audiences discover, trust and stay with the brand by creating organic ecosystems where engagement becomes loyalty and loyalty becomes revenue.
 

Requirements:

• Minimum of 2 years of experience as a Community Growth & Engagement Manager, SMM Manager, or in other similar roles; experience in a high-risk industry or iGaming is a plus.
• Proven experience building and scaling online communities (Telegram, forums, Discord, Reddit, etc.)
• Track record of growing engaged audiences (not just vanity metrics).
• Strong understanding of community psychology and user behavior.
• Experience in content strategy + organic growth loops.
• Ability to create trust-driven environments, not just promotional channels.
• Experience with conversion funnels from community → product
• Upper Intermediate English.
   

Desired / Preferred Skills:

• Experience in iGaming, crypto, trading, or other high-LTV niches.
• Hands-on work with Telegram, Reddit, Discord.
• Experience managing anonymous / semi-anonymous communities.
• Understanding of content seeding, moderation, and tone shaping.
• Familiarity with viral mechanics, meme culture, and internet trends.
• Experience with ambassador / influencer programs.
    

Expected Duties / Responsibilities:

• Build and scale owned communities (Telegram channels, chats, forums, etc.).
• Define community positioning, tone, and identity.
• Create and execute content & engagement strategy (posts, discussions, events).
• Seed early conversations and ensure organic activity growth.
• Develop loyal core audience / power users.
• Collaborate with VIP / Sales teams to:
  • identify conversion opportunities.
  • introduce soft conversion mechanics (offers, insider perks, exclusives).
• Moderate and maintain high-quality discussions.
• Experiment with growth channels and formats.
• Track engagement → conversion funnel performance.

What success looks like in 4–6 months:

• Active, engaged communities with daily organic conversations.
• Established core members / advocates.
• Clear content formats that consistently drive engagement.
• First successful cases of community → FTD conversion.
• Scalable framework for launching new communities per market.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to build and scale engaged communities from scratch: turning organic audiences into a real revenue-driving growth channel across multiple markets and international audiences. 
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. Join us as a Head of VIP, where you will take full ownership of high-value player relationships and turn them into a powerful revenue engine through smart strategy, precision targeting and premium-level engagement. You’ll shape how VIP business grows across markets - from building loyalty to driving long-term value and directly influence one of the most important revenue streams in iGaming.
 

Requirements:

• Minimum of 5+ years in VIP / High-Value Player management (iGaming strongly preferred).
• Proven track record of driving VIP revenue, retention, and LTV growth.
• Experience leading VIP / Sales / Retention teams.
• Strong understanding of player lifecycle, segmentation, and monetization strategies.
• Data-driven mindset with experience working with analytics, KPIs, and reporting.
• Hands-on experience building or scaling VIP programs / loyalty systems.
• Excellent leadership and decision-making skills.
• Upper Intermediate+ English.
   

Desired / Preferred Skills

• Experience launching or improving VIP clubs, tiers, and bonus systems.
• Background in concierge services / luxury client handling.
• Experience with multi-brand or multi-market operations.
• Strong collaboration with CRO / product / marketing / analytics teams.
• Experience implementing CRM strategies, automation, and personalization at scale.
• Familiarity with compliance and responsible gaming practices.
    

Expected Duties / Responsibilities:

• Own and scale the VIP vertical across all brands.
• Define and execute VIP strategy (retention, reactivation, growth).
• Build and optimize VIP structure, tiers, and player journeys.
• Lead and develop VIP / Sales Managers teams.
• Drive revenue growth from high-value players.
• Introduce and manage high-end experiences (bonuses, gifts, concierge, events).
• Work closely with analytics to define KPIs and reporting frameworks.
• Identify growth opportunities, risks, and inefficiencies.
• Improve cross-sell strategies between brands.
• Ensure premium customer experience standards.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to take full ownership of a high-impact VIP revenue stream: shaping strategy and execution from the ground up while working directly with CEO-level leadership. You will influence multiple brands and markets, launch premium VIP and concierge experiences.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. The team is now looking for an Affiliate Manager who combines strong commercial thinking with a deep understanding of performance marketing and knows how to build, scale, and optimize affiliate partnerships that drive high-quality traffic and measurable business growth.
 

Requirements:

• 2+ years of experience as an Affiliate Marketing Manager working with TrueLabel and SoftSwiss brands.
• SEO, PPC, Email/SMS traffic.
• NL geo with big amount of traffic.
• Own database of partners and contacts for NL geo.
• Understanding of traffic analysis, important KPIs, comissions and work methods
• Hands-on experience with SEO and PPC traffic sources.
• Experience working with Tier 1 GEOs.
• Strong understanding of traffic analysis, key Soft2Bet KPIs, commission models, and operational workflows.
• Own database of affiliate partners and industry contacts.

Desired / Preferred Skills:

• Experience working with Affilka and SoftSwiss brands.
• Proficiency with tools such as Ahrefs, Humble, and SimilarWeb
• English level: B2–C1.
• Willingness and ability to attend international conferences.
• Ukrainian language proficiency.

Expected Duties / Responsibilities:

• Work with partners within Affilka software partnership programs across Soft2Bet / SoftSwiss brands in Tier 1 GEOs.
• Acquire new partners for partnership programs, negotiate deals, define terms and conditions, set commissions, and manage campaign structures.
• Retain and grow existing partners by monitoring traffic quality, optimizing campaigns, and scaling traffic volume.
• Develop and execute own business plan and KPIs, while contributing to the implementation of overall company KPIs and objectives.
• Monitor market trends, conduct market research, and generate new business ideas and innovations.
• Analyze SEO and PPC traffic performance and evaluate its value using tools such as Ahrefs, Humble, SEMrush, SimilarWeb, etc.
• Collaborate with cross-functional departments (Product, Retention, VIP, Content, Promo, SEO, Support, Anti-Fraud) to achieve company goals.
• Attend international conferences and industry events.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to drive affiliate growth at scale: you will own and develop affiliate partnerships end-to-end, directly influencing traffic quality, conversions, and overall revenue performance.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.