Emerise Group

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. The team is looking for a Product Manager to build and grow our gamification direction, combining product strategy, user insights and experimentation to drive measurable business impact.
 

Requirements:

• 2+ years of experience as a Product Manager [(Gamification/Bonus Oriented]/ Retention Product Manager;
• Proven experience working with iGaming products on SoftSwiss or similar iGaming platforms;
• Experience working with Tier-1 markets;
• Hands-on experience with gamification mechanics in iGaming;
• Strong UX understanding and data-driven approach to product management;
• Solid grasp of product & business metrics and how they interrelate (retention, bonus ratio, Reg2Dep, FD2SD, etc.);
• Skilled at spotting growth opportunities and improvement areas within a feature;
• Experience formulating hypotheses, defining success metrics, and evaluating results;
• Strong ownership - driving a feature from development through launch and ongoing optimization;

Desired / Preferred Skills:

• Experience with Customer.io, Smartico, Plug2Win is a strong advantage, but not required;

Expected Duties / Responsibilities:

• Own the gamification feature end-to-end from current development through launch, operation, and ongoing iteration;
• Analyze existing bonus strategy across departments and design a new approach aligned with core KPIs (bonus ratio, retention, Reg2Dep, FD2SD, etc.);
• Define and track product and business metrics, and clarify how gamification functionality drives business outcomes;
• Spot growth opportunities, set measurable improvement goals, and build a roadmap to reach them;
• Analyze user behavior and performance data to find optimization opportunities;
• Generate, prioritize, and test product hypotheses, measuring their impact;
• Collaborate with Design, Development, Analytics, and other stakeholders to ship and refine improvements;
• Use data and user insights to guide product decisions and deliver measurable business impact;
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to build and scale a new product direction: you will take ownership of gamification strategy, from defining the roadmap and launching new mechanics to testing ideas and measuring their impact.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We currently have an opening for a Risk & Payment Agent, where you’ll play a key role in ensuring secure and efficient payment operations and risk monitoring. Your work will directly contribute to fraud prevention and protecting both players and the business from financial risks.
 

Requirements:

• At least 1 year of commercial experience as a Risk & Payments / KYC Specialist.
• Strong attention to detail and analytical thinking.
• High level of accuracy and responsibility.
• Ability to follow procedures.
• Intermediate English proficiency.
• Hands-on experience working with SOFTSWISS Back Office. 

Schedule:

• 2/2 shift pattern.
• 12-hour shifts: 12:00 PM-12:00 AM (midnight).

Desired / Preferred Skills:

• Experience in Risk & Payments, KYC, Fraud Prevention.
• Experience in the iGaming industry.
• Familiarity with payment processing, player verification, and transaction monitoring.

Expected Duties / Tasks:

• Monitor and process deposits, cashouts, pending transactions, and risk-related cases.
• Verify player documents and payment information.
• Handle requests from Support and VIP teams.
• Identify suspicious activity and escalate high-risk cases.
• Document case outcomes and maintain operational statistics.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to develop expertise in fraud prevention and help protect company funds, ensure secure transactions and maintain a safe player environment.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. We currently have an opening for Lead of Customer Care. This is a high-impact role, where you’ll own the strategy and development of customer support and success, directly influencing client satisfaction, retention, and LTV. Your initiatives will have a direct impact on revenue growth.
 

Requirements:

• Experience: 2+ years in customer success, account management, or related roles; at least 2 years in a leadership position.
• Proven experience working with iGaming products on SoftSwiss or similar iGaming platforms;
• Experience working with Tier-1 markets;
• Demonstrated track record in developing and implementing customer success strategies, onboarding programs, and retention initiatives.
• Experience building, managing, and motivating high-performance teams.
• Ability to analyze customer data, identify trends, and implement improvements based on insights.
• Hands-on experience with CSAT, NPS, CLV, churn rate, and other key customer success metrics.
• Understanding of iGaming regulations and responsible gaming principles.
• BackOffice SoftSwiss (preferred), Chat providers: LiveChat / HelpDesk, Jira.
• Language: English at B2/C1 level (both written and spoken).
    

Expected Duties / Responsibilities:

• Develop and implement a customer success strategy.
• Build and lead a customer success team to provide world-class support and ensure high customer satisfaction and retention.
• Coordinating a team of 9 specialists across Support and RFPD (Anti-Fraud) departments.
• Establish and track key performance indicators (KPIs) for customer success, including customer satisfaction (CSAT), Net Promoter Score (NPS).
• Create and manage customer onboarding programs to ensure seamless integration.
• Collaborate with product and tech teams to relay customer feedback and drive continuous improvement.
• Develop and execute customer engagement strategies to increase customer lifetime value.
• Ensure compliance with iGaming regulations and responsible gaming practices in all customer interactions.
• Analyze customer data to identify patterns, trends, and potential issues, proactively addressing them to improve the customer experience.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to scale customer success and support: you will take ownership of the entire customer experience and support strategy, driving team performance, customer satisfaction, retention, and lifetime value, with a direct impact on overall revenue growth.
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.

Emerise Group is a dynamic, product-driven company operating in the iGaming industry, focused on building high-impact solutions that fuel innovation and deliver outstanding user experiences across the entertainment ecosystem. Join us as a Fraud Lead, driving fraud prevention and protecting the business through complex investigations, pattern detection, and cross-functional collaboration. Your work will directly impact risk mitigation, operational efficiency, and overall platform security.
 
Requirements:

• Minimum 3 years of hands-on experience in Fraud/Risk within iGaming.
• Practical experience with SoftSwiss or similar iGaming platforms.
• Strong understanding of user fraud patterns, including multi-accounting, bonus abuse, payment abuse, chargeback-related behavior, affiliate abuse, account takeover, and collusion.
• Ability to investigate suspicious player behavior using multiple data points such as IP, device, geolocation, payment methods, gameplay behavior, account linkage, and transactional patterns.
• Experience in identifying fraud red flags, building case logic, and making decisions in situations with incomplete or conflicting information.
• Experience working cross-functionally with Support, Payments, VIP, CRM, Compliance / AML, and Product teams.
• Good spoken and written English: Ukrainian would be a strong advantage.
   

Desired / Preferred Skills

• Previous experience in a Lead or Senior fraud / risk role.
• Experience in online casino / sportsbook operations specifically.
• Familiarity with fraud prevention tools, device fingerprinting tools, payment risk signals, and case management systems.
• Experience building or improving fraud rules, alerts, triggers, or internal review workflows.
• Understanding of KYC, AML, responsible gaming, and broader compliance-related operational processes.
    

Expected Duties / Responsibilities:

• Establish, maintain, and continuously improve the company's anti-fraud processes, policies, and investigation workflows.
• Maintain clear investigation guidelines, internal policies, case documentation standards, and escalation procedures.
• Manage the Risk & Payments team, oversee day-to-day operations, ensure efficient execution of risk management and payment processes.
• Work closely with Affiliate Marketing team to investigate requests related to potential fraud in affiliate traffic, analyze partner performance and traffic quality, identify suspicious patterns, and provide data-driven recommendations on risk mitigation and partner traffic quality.
   

Selling Points:

• Remote-First Work Model: we offer a fully remote work environment, providing you with the flexibility to work from any location worldwide while maintaining high productivity and work-life balance.
• Growth-Oriented Environment: join a fast-growing business operating in a startup-driven environment with minimal bureaucracy. We value efficiency, ownership, and the ability to make decisions quickly.
• Opportunity to develop the anti-fraud function and potentially build and lead a dedicated anti-fraud team as the business scales;
• Collaborative and Transparent Culture: we foster a professional, respectful, and open working culture where teamwork, accountability, and clear communication are core values.