Eldorado

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Head of Retention to build and lead retention strategy, increase LTV, and optimize the full player lifecycle.

Responsibilities:

• Build and execute retention & CRM strategy (email, SMS, push, WhatsApp)
• Develop player segmentation and lifecycle campaigns
• Increase LTV, retention rate, and player engagement
• Manage VIP programs and loyalty mechanics
• Work closely with product, analytics, and marketing teams
• Optimize bonus systems, promotions, and player journeys
• Lead and grow retention / CRM team

Requirements:

• 5+ years in iGaming retention / CRM
• Proven experience working with LATAM markets is a must
• Strong understanding of player behavior and lifecycle management
• Hands-on experience with CRM tools and automation
• Experience with VIP сегментом и high-value players
• Analytical mindset (A/B testing, cohorts, LTV)
• English — Upper-Intermediate+

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a CRM Retention Manager to develop and execute retention campaigns, optimize player communication, and improve player lifetime value across multiple markets.

Responsibilities:

• Plan and execute CRM campaigns across Email, SMS, Push Notifications, WhatsApp, and other communication channels
• Build and manage player segmentation based on behavior, lifecycle stage, and value
• Develop automated player journeys and retention workflows
• Analyze campaign performance and optimize communication strategies
• Collaborate with Product, Analytics, VIP, and Marketing teams
• Support retention initiatives, loyalty programs, and promotional activities
• Conduct A/B testing and implement data-driven improvements
• Monitor player engagement, retention, and reactivation metrics

Requirements:

• 2+ years of CRM or Retention experience within iGaming
• Experience working with LATAM markets is a strong advantage
• Hands-on experience with CRM platforms and automation tools
• Understanding of player lifecycle and retention mechanics
• Strong analytical mindset and data-driven decision-making skills
• Experience with segmentation, A/B testing, and campaign optimization
• English — Upper-Intermediate+

About Eldorado

Eldorado is a fast-growing iGaming product focused on delivering high-quality player experiences through cutting-edge technology and data-driven strategies. We specialize in player acquisition, retention, and engagement, combining strong analytics with innovative communication tools to maximize lifetime value.

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Head of Retention to build and lead retention strategy, increase LTV, and optimize the full player lifecycle.

Responsibilities:

• Build and execute retention & CRM strategy (email, SMS, push, WhatsApp)
• Develop player segmentation and lifecycle campaigns
• Increase LTV, retention rate, and player engagement
• Manage VIP programs and loyalty mechanics
• Work closely with product, analytics, and marketing teams
• Optimize bonus systems, promotions, and player journeys
• Lead and grow retention / CRM team

Requirements:

• 5+ years in iGaming retention / CRM
• Proven experience working with LATAM markets is a must
• Strong understanding of player behavior and lifecycle management
• Hands-on experience with CRM tools and automation
• Experience with VIP сегментом и high-value players
• Analytical mindset (A/B testing, cohorts, LTV)
• English — Upper-Intermediate+

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Graphic Designer to create visually engaging marketing materials, promotional assets, and player-facing creatives that strengthen our brand and drive engagement.

Responsibilities:

• Design marketing materials for CRM, promotions, social media, affiliates, and advertising campaigns
• Create banners, landing page visuals, promotional graphics, and in-platform assets
• Collaborate with CRM, Marketing, Product, and Retention teams
• Maintain brand consistency across all communication channels
• Develop creative concepts for player acquisition and retention campaigns
• Adapt creatives for different markets and audiences
• Support A/B testing initiatives through creative variations

Requirements:

• 2+ years of experience as a Graphic Designer
• Strong portfolio demonstrating digital marketing and advertising creatives
• Proficiency in Adobe Photoshop, Illustrator, Figma, or similar tools
• Understanding of performance marketing principles
• Ability to work in a fast-paced environment and manage multiple projects
• Attention to detail and strong visual communication skills
• English — Intermediate+

About Eldorado

Eldorado combines data-driven decision-making with creative marketing strategies to deliver engaging player experiences across international markets.