Eldorado

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Head of Retention to build and lead retention strategy, increase LTV, and optimize the full player lifecycle.

Responsibilities:

• Build and execute retention & CRM strategy (email, SMS, push, WhatsApp)
• Develop player segmentation and lifecycle campaigns
• Increase LTV, retention rate, and player engagement
• Manage VIP programs and loyalty mechanics
• Work closely with product, analytics, and marketing teams
• Optimize bonus systems, promotions, and player journeys
• Lead and grow retention / CRM team

Requirements:

• 5+ years in iGaming retention / CRM
• Proven experience working with LATAM markets is a must
• Strong understanding of player behavior and lifecycle management
• Hands-on experience with CRM tools and automation
• Experience with VIP сегментом и high-value players
• Analytical mindset (A/B testing, cohorts, LTV)
• English — Upper-Intermediate+

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a CRM Retention Manager to develop and execute retention campaigns, optimize player communication, and improve player lifetime value across multiple markets.

Responsibilities:

• Plan and execute CRM campaigns across Email, SMS, Push Notifications, WhatsApp, and other communication channels
• Build and manage player segmentation based on behavior, lifecycle stage, and value
• Develop automated player journeys and retention workflows
• Analyze campaign performance and optimize communication strategies
• Collaborate with Product, Analytics, VIP, and Marketing teams
• Support retention initiatives, loyalty programs, and promotional activities
• Conduct A/B testing and implement data-driven improvements
• Monitor player engagement, retention, and reactivation metrics

Requirements:

• 2+ years of CRM or Retention experience within iGaming
• Experience working with LATAM markets is a strong advantage
• Hands-on experience with CRM platforms and automation tools
• Understanding of player lifecycle and retention mechanics
• Strong analytical mindset and data-driven decision-making skills
• Experience with segmentation, A/B testing, and campaign optimization
• English — Upper-Intermediate+

About Eldorado

Eldorado is a fast-growing iGaming product focused on delivering high-quality player experiences through cutting-edge technology and data-driven strategies. We specialize in player acquisition, retention, and engagement, combining strong analytics with innovative communication tools to maximize lifetime value.

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Graphic Designer to create visually engaging marketing materials, promotional assets, and player-facing creatives that strengthen our brand and drive engagement.

Responsibilities:

• Design marketing materials for CRM, promotions, social media, affiliates, and advertising campaigns
• Create banners, landing page visuals, promotional graphics, and in-platform assets
• Collaborate with CRM, Marketing, Product, and Retention teams
• Maintain brand consistency across all communication channels
• Develop creative concepts for player acquisition and retention campaigns
• Adapt creatives for different markets and audiences
• Support A/B testing initiatives through creative variations

Requirements:

• 2+ years of experience as a Graphic Designer
• Strong portfolio demonstrating digital marketing and advertising creatives
• Proficiency in Adobe Photoshop, Illustrator, Figma, or similar tools
• Understanding of performance marketing principles
• Ability to work in a fast-paced environment and manage multiple projects
• Attention to detail and strong visual communication skills
• English — Intermediate+

About Eldorado

Eldorado combines data-driven decision-making with creative marketing strategies to deliver engaging player experiences across international markets.

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Head of Media Buying to lead our acquisition strategy, manage performance marketing activities, and scale profitable traffic sources across international markets.

Responsibilities:

• Develop and execute media buying strategy across multiple traffic channels
• Lead and grow the media buying team
• Manage large advertising budgets and optimize campaign performance
• Scale profitable traffic sources while maintaining ROI targets
• Analyze campaign performance and identify growth opportunities
• Collaborate with Product, Analytics, CRM, and Affiliate teams
• Monitor market trends, competitor activity, and emerging traffic sources
• Build reporting frameworks and performance dashboards

Requirements:

• 5+ years of experience in performance marketing or media buying within iGaming
• Proven experience managing significant advertising budgets
• Strong knowledge of Facebook, Google, Native, Push, Pop, and other traffic channels
• Deep understanding of ROI, CAC, LTV, and attribution models
• Strong analytical and leadership skills
• Experience working with LATAM markets is highly preferred
• English — Upper-Intermediate+

About Eldorado

Eldorado leverages performance marketing, advanced analytics, and innovative technology to drive sustainable player acquisition and long-term growth.

Responsibilities:

• Identify, recruit, and manage influencers across key markets
• Build long-term partnerships with content creators and brand ambassadors
• Negotiate collaboration agreements and campaign terms
• Track campaign performance and ROI
• Coordinate influencer campaigns with Marketing and Media Buying teams
• Monitor industry trends and competitor activity
• Manage campaign budgets and reporting

Requirements:

• 2+ years of influencer marketing experience
• Experience working with international influencers
• Strong negotiation and relationship-building skills
• Understanding of social media platforms and content trends
• Analytical mindset with experience measuring campaign performance
• English — Upper-Intermediate+

Responsibilities:

• Recruit, onboard, and manage affiliate partners
• Develop and maintain long-term affiliate relationships
• Negotiate CPA, Hybrid, and Revenue Share deals
• Monitor affiliate performance and optimize campaigns
• Analyze traffic quality, conversion rates, and profitability
• Collaborate with CRM, Marketing, and Product teams
• Attend industry conferences and networking events

Requirements:

• 2+ years of affiliate management experience within iGaming
• Proven experience working with LATAM affiliates is a must
• Strong understanding of CPA, RevShare, Hybrid models
• Experience with affiliate tracking platforms
• Excellent communication and negotiation skills
• Analytical mindset and performance-focused approach
• English — Upper-Intermediate+

Payment Monitoring Manager (Junior / Trainee)

We are looking for a detail-oriented and responsible Payment Monitoring Manager (Junior / Trainee) to join our team and support day-to-day payment operations.

This role is a great entry point into iGaming operations, fintech, and risk monitoring — perfect for someone who is attentive, structured, and ready to learn.

Responsibilities:

• Monitor incoming and outgoing payments in real time
• Track payment statuses and ensure smooth processing
• Identify and flag suspicious or unusual transactions
• Work with payment providers and internal teams to resolve issues
• Support risk & fraud checks based on internal guidelines
• Maintain accurate records and reports of payment activities

• Escalate critical issues to the Team Lead in a timely manner

   

Requirements:

• Strong attention to detail and analytical thinking
• Ability to work with large volumes of data
• Responsible, structured, and fast learner
• Basic understanding of online payments / fintech is a plus
• Experience in iGaming / payments / support is a plus, but not required

We offer:

• Opportunity to start a career in iGaming & fintech
• Hands-on experience with payment systems and fraud monitoring

• Supportive team and structured onboarding

   

VIP Manager (LatAm)

We are looking for a VIP Manager to work with high-value customers, strengthen relationships, and drive long-term engagement within the Spanish-speaking market.

This role focuses on proactive communication, identifying customer needs, and supporting clients throughout their journey with our platform.

Key Responsibilities

• Build and maintain strong relationships with clients in the Spanish-speaking market

• Communicate with customers via chat, email, phone, and messaging platforms

• Proactively engage with clients to understand their needs and provide relevant offers

• Identify opportunities to increase customer engagement and long-term value

• Deliver a high level of customer experience and support

• Work closely with internal teams to improve customer satisfaction and retention

Requirements

• Spanish — native level

• Experience in sales, client relations, account management, or customer success

• Excellent communication and negotiation skills

• Ability to manage multiple conversations and prioritize effectively

• Self-organized and comfortable working remotely

• Personal equipment (laptop or PC), stable internet connection, headset

What We Offer

• Competitive compensation

• Fully remote work

• 18 days of vacation + 5 sick days

• Opportunities for professional growth within an international team