Eldorado

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Head of Retention to build and lead retention strategy, increase LTV, and optimize the full player lifecycle.

Responsibilities:

• Build and execute retention & CRM strategy (email, SMS, push, WhatsApp)
• Develop player segmentation and lifecycle campaigns
• Increase LTV, retention rate, and player engagement
• Manage VIP programs and loyalty mechanics
• Work closely with product, analytics, and marketing teams
• Optimize bonus systems, promotions, and player journeys
• Lead and grow retention / CRM team

Requirements:

• 5+ years in iGaming retention / CRM
• Proven experience working with LATAM markets is a must
• Strong understanding of player behavior and lifecycle management
• Hands-on experience with CRM tools and automation
• Experience with VIP сегментом и high-value players
• Analytical mindset (A/B testing, cohorts, LTV)
• English — Upper-Intermediate+

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a CRM Retention Manager to develop and execute retention campaigns, optimize player communication, and improve player lifetime value across multiple markets.

Responsibilities:

• Plan and execute CRM campaigns across Email, SMS, Push Notifications, WhatsApp, and other communication channels
• Build and manage player segmentation based on behavior, lifecycle stage, and value
• Develop automated player journeys and retention workflows
• Analyze campaign performance and optimize communication strategies
• Collaborate with Product, Analytics, VIP, and Marketing teams
• Support retention initiatives, loyalty programs, and promotional activities
• Conduct A/B testing and implement data-driven improvements
• Monitor player engagement, retention, and reactivation metrics

Requirements:

• 2+ years of CRM or Retention experience within iGaming
• Experience working with LATAM markets is a strong advantage
• Hands-on experience with CRM platforms and automation tools
• Understanding of player lifecycle and retention mechanics
• Strong analytical mindset and data-driven decision-making skills
• Experience with segmentation, A/B testing, and campaign optimization
• English — Upper-Intermediate+

About Eldorado

Eldorado is a fast-growing iGaming product focused on delivering high-quality player experiences through cutting-edge technology and data-driven strategies. We specialize in player acquisition, retention, and engagement, combining strong analytics with innovative communication tools to maximize lifetime value.

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Graphic Designer to create visually engaging marketing materials, promotional assets, and player-facing creatives that strengthen our brand and drive engagement.

Responsibilities:

• Design marketing materials for CRM, promotions, social media, affiliates, and advertising campaigns
• Create banners, landing page visuals, promotional graphics, and in-platform assets
• Collaborate with CRM, Marketing, Product, and Retention teams
• Maintain brand consistency across all communication channels
• Develop creative concepts for player acquisition and retention campaigns
• Adapt creatives for different markets and audiences
• Support A/B testing initiatives through creative variations

Requirements:

• 2+ years of experience as a Graphic Designer
• Strong portfolio demonstrating digital marketing and advertising creatives
• Proficiency in Adobe Photoshop, Illustrator, Figma, or similar tools
• Understanding of performance marketing principles
• Ability to work in a fast-paced environment and manage multiple projects
• Attention to detail and strong visual communication skills
• English — Intermediate+

About Eldorado

Eldorado combines data-driven decision-making with creative marketing strategies to deliver engaging player experiences across international markets.

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Head of Retention to build and lead retention strategy, increase LTV, and optimize the full player lifecycle.

Responsibilities:

• Build and execute retention & CRM strategy (email, SMS, push, WhatsApp)
• Develop player segmentation and lifecycle campaigns
• Increase LTV, retention rate, and player engagement
• Manage VIP programs and loyalty mechanics
• Work closely with product, analytics, and marketing teams
• Optimize bonus systems, promotions, and player journeys
• Lead and grow retention / CRM team

Requirements:

• 5+ years in iGaming retention / CRM
• Proven experience working with LATAM markets is a must
• Strong understanding of player behavior and lifecycle management
• Hands-on experience with CRM tools and automation
• Experience with VIP сегментом и high-value players
• Analytical mindset (A/B testing, cohorts, LTV)
• English — Upper-Intermediate+

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a Head of Media Buying to lead our acquisition strategy, manage performance marketing activities, and scale profitable traffic sources across international markets.

Responsibilities:

• Develop and execute media buying strategy across multiple traffic channels
• Lead and grow the media buying team
• Manage large advertising budgets and optimize campaign performance
• Scale profitable traffic sources while maintaining ROI targets
• Analyze campaign performance and identify growth opportunities
• Collaborate with Product, Analytics, CRM, and Affiliate teams
• Monitor market trends, competitor activity, and emerging traffic sources
• Build reporting frameworks and performance dashboards

Requirements:

• 5+ years of experience in performance marketing or media buying within iGaming
• Proven experience managing significant advertising budgets
• Strong knowledge of Facebook, Google, Native, Push, Pop, and other traffic channels
• Deep understanding of ROI, CAC, LTV, and attribution models
• Strong analytical and leadership skills
• Experience working with LATAM markets is highly preferred
• English — Upper-Intermediate+

About Eldorado

Eldorado leverages performance marketing, advanced analytics, and innovative technology to drive sustainable player acquisition and long-term growth.

Responsibilities:

• Identify, recruit, and manage influencers across key markets
• Build long-term partnerships with content creators and brand ambassadors
• Negotiate collaboration agreements and campaign terms
• Track campaign performance and ROI
• Coordinate influencer campaigns with Marketing and Media Buying teams
• Monitor industry trends and competitor activity
• Manage campaign budgets and reporting

Requirements:

• 2+ years of influencer marketing experience
• Experience working with international influencers
• Strong negotiation and relationship-building skills
• Understanding of social media platforms and content trends
• Analytical mindset with experience measuring campaign performance
• English — Upper-Intermediate+

Responsibilities:

• Recruit, onboard, and manage affiliate partners
• Develop and maintain long-term affiliate relationships
• Negotiate CPA, Hybrid, and Revenue Share deals
• Monitor affiliate performance and optimize campaigns
• Analyze traffic quality, conversion rates, and profitability
• Collaborate with CRM, Marketing, and Product teams
• Attend industry conferences and networking events

Requirements:

• 2+ years of affiliate management experience within iGaming
• Proven experience working with LATAM affiliates is a must
• Strong understanding of CPA, RevShare, Hybrid models
• Experience with affiliate tracking platforms
• Excellent communication and negotiation skills
• Analytical mindset and performance-focused approach
• English — Upper-Intermediate+

VIP Manager (LatAm)

We are looking for a VIP Manager to work with high-value customers, strengthen relationships, and drive long-term engagement within the Spanish-speaking market.

This role focuses on proactive communication, identifying customer needs, and supporting clients throughout their journey with our platform.

Key Responsibilities

• Build and maintain strong relationships with clients in the Spanish-speaking market

• Communicate with customers via chat, email, phone, and messaging platforms

• Proactively engage with clients to understand their needs and provide relevant offers

• Identify opportunities to increase customer engagement and long-term value

• Deliver a high level of customer experience and support

• Work closely with internal teams to improve customer satisfaction and retention

Requirements

• Spanish — native level

• Experience in sales, client relations, account management, or customer success

• Excellent communication and negotiation skills

• Ability to manage multiple conversations and prioritize effectively

• Self-organized and comfortable working remotely

• Personal equipment (laptop or PC), stable internet connection, headset

What We Offer

• Competitive compensation

• Fully remote work

• 18 days of vacation + 5 sick days

• Opportunities for professional growth within an international team

We are looking for a detail-oriented and analytical Trainee Anti-Fraud Analyst to join our Risk
& Integrity team. In this role, you will be on the front lines of defending our platform against
bonus abuse, payment fraud, and suspicious gameplay.
Key Responsibilities
● Analyze customer activity, player behavior, payments, betting, and casino gameplay to
detect suspicious patterns, anomalies, and fraud risks.
● Investigate accounts, identify links between profiles, and make decisions on restrictions,
blocking, or escalation.
● Review AML forms, KYC documents, and related verification information to identify
inconsistencies, red flags, or potential abuse.
● Process and respond to fraud-related requests from internal teams such as Support,
Payments, and KYC, and monitor triggers, alerts, and other fraud signals.
● Maintain reporting, document case outcomes, participate in improving anti-fraud rules
and controls, and test products, flows, and processes for vulnerabilities that can be
exploited for fraud or abuse.
Requirements
● At least 1 year of experience in anti-fraud, risk, or a related analytical role in iGaming.
● Good understanding of casino operations and gaming processes, including bonus
mechanics, game types, betting logic, withdrawal verification, and player behavior.
● Ability to analyze large volumes of information, identify suspicious patterns, detect fraud
schemes, investigate linked accounts, and make independent risk-based decisions.
● Attention to detail, strong organizational skills, and the ability to manage repetitive tasks,
multiple cases, and deadlines while maintaining quality.
● Experience with anti-fraud rules and detection logic, as well as the ability to work with
Excel, Google Sheets, and Tableau reports for fraud analysis and decision-making.
● English level: A2+, strong written communication skills, and readiness to work in shifts
based on operational needs.
● Possession of your own reliable laptop/PC and a stable internet connection.
● Readiness to work in shifts, including night shifts and weekends, to ensure 24/7
operational coverage.
Benefits
● Competitive Compensation

● Flexibility: 100% remote work environment.
● Paid Time Off: 18 days of vacation plus 5 sick days per year.
● Career Growth: Real opportunities to progress within a professional, high-demand
support and analysis environment.