Eldorado

VIP Manager (LatAm)

We are looking for a VIP Manager to work with high-value customers, strengthen relationships, and drive long-term engagement within the Spanish-speaking market.

This role focuses on proactive communication, identifying customer needs, and supporting clients throughout their journey with our platform.

Key Responsibilities

• Build and maintain strong relationships with clients in the Spanish-speaking market

• Communicate with customers via chat, email, phone, and messaging platforms

• Proactively engage with clients to understand their needs and provide relevant offers

• Identify opportunities to increase customer engagement and long-term value

• Deliver a high level of customer experience and support

• Work closely with internal teams to improve customer satisfaction and retention

Requirements

• Spanish — native level

• Experience in sales, client relations, account management, or customer success

• Excellent communication and negotiation skills

• Ability to manage multiple conversations and prioritize effectively

• Self-organized and comfortable working remotely

• Personal equipment (laptop or PC), stable internet connection, headset

What We Offer

• Competitive compensation

• Fully remote work

• 18 days of vacation + 5 sick days

• Opportunities for professional growth within an international team

We are looking for a detail-oriented and analytical Trainee Anti-Fraud Analyst to join our Risk
& Integrity team. In this role, you will be on the front lines of defending our platform against
bonus abuse, payment fraud, and suspicious gameplay.
Key Responsibilities
● Analyze customer activity, player behavior, payments, betting, and casino gameplay to
detect suspicious patterns, anomalies, and fraud risks.
● Investigate accounts, identify links between profiles, and make decisions on restrictions,
blocking, or escalation.
● Review AML forms, KYC documents, and related verification information to identify
inconsistencies, red flags, or potential abuse.
● Process and respond to fraud-related requests from internal teams such as Support,
Payments, and KYC, and monitor triggers, alerts, and other fraud signals.
● Maintain reporting, document case outcomes, participate in improving anti-fraud rules
and controls, and test products, flows, and processes for vulnerabilities that can be
exploited for fraud or abuse.
Requirements
● At least 1 year of experience in anti-fraud, risk, or a related analytical role in iGaming.
● Good understanding of casino operations and gaming processes, including bonus
mechanics, game types, betting logic, withdrawal verification, and player behavior.
● Ability to analyze large volumes of information, identify suspicious patterns, detect fraud
schemes, investigate linked accounts, and make independent risk-based decisions.
● Attention to detail, strong organizational skills, and the ability to manage repetitive tasks,
multiple cases, and deadlines while maintaining quality.
● Experience with anti-fraud rules and detection logic, as well as the ability to work with
Excel, Google Sheets, and Tableau reports for fraud analysis and decision-making.
● English level: A2+, strong written communication skills, and readiness to work in shifts
based on operational needs.
● Possession of your own reliable laptop/PC and a stable internet connection.
● Readiness to work in shifts, including night shifts and weekends, to ensure 24/7
operational coverage.
Benefits
● Competitive Compensation

● Flexibility: 100% remote work environment.
● Paid Time Off: 18 days of vacation plus 5 sick days per year.
● Career Growth: Real opportunities to progress within a professional, high-demand
support and analysis environment.