Eastern Peak

We are looking for a Digital Support Engineer to join our team and help ensure the stability, performance, and usability of our digital platforms. In this role, you will act as a key point of contact for users, providing high-quality technical support and contributing to continuous product improvement.

You will be responsible for diagnosing and resolving software issues, supporting users in their day-to-day activities, and collaborating closely with engineering teams to enhance system reliability and user experience.

Key Qualifications:
● At least 1 year of experience in application support, technical support, or service desk environments.
● Strong written and good verbal communication skills in English.
● Excellent problem-solving and analytical thinking abilities.
● Customer-focused mindset with strong attention to detail.
● Ability to independently manage and prioritize multiple support tickets.
● Solid understanding of software development processes and system workflows.
● Working knowledge of SQL for data investigation and troubleshooting.

Preferred Qualifications:
● Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
● Familiarity with APIs, logs analysis, or basic debugging techniques.
● Understanding of cloud-based systems or SaaS platforms.

We offer:
● А place with friendly environment where you can reach your full potential and grow your career.
● Flexible work schedules.
● Work from home.
● Social package: paid sick leave and vacation.
● English courses, medical insurance, legal support, etc.

As a Digital Support Engineer you will:
● Investigate, troubleshoot, and resolve software issues, ensuring timely and high-quality resolution.
● Handle customer requests, incidents, and complaints with a strong focus on service excellence.
● Support users in maximizing the value of the platform by providing clear guidance and solutions.
● Analyze recurring issues and provide structured feedback to engineering teams to drive product improvements.
● Manage user access, permissions, and system configurations in line with security policies.

You will be working on a premium digital platform supporting a global members-only community in the lifestyle and hospitality space. The platform enables exclusive services, seamless bookings, and personalized experiences across multiple international locations.

Working Conditions
● Full-time position: 8-hour workday, Monday to Friday.
● Primarily text-based communication with customers and team members (e.g., engineering teams), along with verbal communication with management and teammates.

We are currently seeking an entry-level specialist to join our team as a Community Manager and work with a product focused on crowdsourced software testing.

Qualifications for this position include:
● English fluency in high-level is essential, both verbal and written
● Good level of theoretical knowledge of mobile testing
● Some experience with community management, marketing or advertising
● Knowledge of Excel is a requirement
● A highly competitive and self-driven sense of motivation and willingness to work during flexible hours
● Ability to handle multiple tasks simultaneously
● Excellent communication skills.

Nice to have:
● Work experience as a QA engineer.

We offer:
● А place with friendly environment where you can reach your full potential and grow your career
● Flexible work schedules.
● Social package: paid sick leave and vacation.
● English courses, medical insurance, legal support, etc.

This person main responsibility is:
● Manage a large community (crowdsourcing) of existing global and freelance software testers and responsible to recruit new community members and maintain the relationship while making them feel belong and appreciated.

Responsibilities for this position include:
● Responsible for managing community’s relations, recruit new testers, signup process, communicate their duties and work flow, provide initial training on our system, and then train the QA testers on how to perform their duties.
● Responsible for assigning a team of testers to a specific test project and coordinate their work
● Create monthly reports regarding tester’s activity and payments
● Work closely with the project managers and sales managers to ensure the test process, methodologies and tools are applied appropriately during the test session.

Про проєкт

Ubertesters is a software development company and the provider of a community of on-demand, global, professional testers with devices to help companies support their mobile testing needs. The company also offers a cloud-based, mobile app testing tool to help companies manage their mobile testing process and in-house QA teams.