Dynamica Labs

Dynamica Labs invites a Strong Junior Customer Success Specialist to implement Microsoft Dynamics 365 CRM for our clients.

This role is perfect for those looking to transition into IT or who already work in client-facing roles such as BA, PM, QA or technical support and have experience configuring business systems (1C, BAS, SAP, and others) or CRM systems. 
We offer comprehensive training to ensure a successful start.

Successful candidate can progress to Senior Dynamics 365 Functional Consultant, Lead Dynamics 365 Functional Consultant, Dynamics 365 Solution Architect

 
REQUIREMENTS:

- Extensive knowledge of and experience CRM, ERP or business systems - 2+ years

- Great communication skills, including the ability to present and demonstrate technical information to stakeholders at all levels

- Upper-Intermediate English because we work with foreign projects only.

- Ability to perform gap analysis, gather requirements and transform business needs into technical solution designs

- Project specification and documentation skills

- Problem-solving and creative solution development skills

- Good project management skills including managing budgets and scope of work

- Experience of use acceptance testing

RESPONSIBILITES:

- Communicating with clients, describing and analyzing business processes in order to transfer them to the system.

- Elicit, document, and analyze business requirements, processes, and workflows.

- Analyze and translate business requirements into clear and concise functional specifications for technical teams

- Configuring and setup of Microsoft Dynamics 365: mainly Sales, Marketing, Customer Service, Field Service, Portals hubs.

- Creating project documentation, agreeing it with the client.

- Estimating labor costs for task performance, status control.

- Preparing technical tasks for the development team, communicating with them to implement modifications in the system.

- Performing acceptance testing — ensuring the provided functionality satisfies customer needs and requirements.

- Customer support during acceptance testing and deployment of new functions, Go-Live support.

- Training the key users, conducting demonstrations for clients. 

BENEFITS:  

- A London-based company and Microsoft Gold Partner specializing in business system integration.  

- UK and US-based clients only.  

- Opportunities for self-realization, professional, and career growth. 

- Skilled management and mature processes.  

- Interesting and diverse projects.  

- Friendly team.  

- Transparent payment system.  

- Remote work.  

- Paid public holidays, annual leave, and sick days.  

- Guidance, mentoring, and training for Dynamics 365-related products. 

Dynamica Labs — IT company specializing in the implementation of Microsoft Dynamics 365 CRM solutions for clients across the US and UK markets. 

We are looking for an ambitious Sales Development Representative who will be responsible for active B2B acquisition of new clients, as well as the professional management and development of existing accounts.  
 You will work with international companies, identify potential clients, initiate communication, and create new business opportunities for the sales team, directly contributing to the company’s revenue growth. 
 

Requirements 

• 2+ years of experience in IT sales / lead generation / SDR role 
• Proven experience working with clients in the US market 
• Strong understanding of IT services and CRM solutions 
• Upper-Intermediate+ level of English for international communication 
• Strong communication, active listening, and objection-handling skills 
• Ability to quickly qualify leads and identify decision-makers 
• Self-motivated, results-oriented, and proactive mindset 
• Ability to work independently and achieve activity-based KPIs 
   

Responsibilities 

• Proactively search for and attract new clients, expanding the company’s customer base in the US market 
• Support the full sales cycle, including prospecting, qualification, proposal preparation, negotiation, and deal closing 
• Identify client needs, provide consultations on company services, and prepare tailored commercial proposals  
• Conduct sales calls, presentations, and introductory product demonstrations 
• Build, develop, and maintain long-term relationships with clients and partners, supporting them throughout all stages of cooperation 
• Collaborate with delivery teams to ensure successful project execution 
• Maintain accurate and up-to-date sales records and reporting in CRM systems 
• Achieve and exceed established sales KPIs and contribute to revenue targets 

Benefits 

• London-based company and Microsoft Gold Partner. 
• Business system integrator with UK and US clients. 
• Work with CRM-focused projects and modern Microsoft technologies. 
• Opportunities for professional and career growth. 
• Skilled management and well-established processes. 
• Friendly and collaborative team environment. 
• Transparent payment system. 
• Remote work. 
• Paid public holidays, annual leave, and sick days. 
   

Dynamica Labs invites a Junior Project Manager /Customer Success Specialist for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is ideal for those looking to switch to IT, or those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We also consider candidates without commercial experience in an IT company. We provide comprehensive training for transitioning into this role. 
 
Successful candidates can advance to positions such as Customer Success Manager (CSM), Senior Customer Success Manager, Solution Architect, or Senior Functional Consultant. 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• Higher education 
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 

 
    WOULD BE A PLUS: 

• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 
  
   BENEFITS:  
• A London based company, Microsoft Gold Partner - Business system integrator 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 
   
  Check out this video to learn more about the position:
  https://www.youtube.com/watch?v=gsM6z-38daI
   

If you have a desire to work in a dynamic team and develop in the field of Microsoft Dynamics 365, we look forward to seeing your CV! 

Dynamica Labs invites a Customer Success Specialist for the implementation of Microsoft Dynamics 365 CRM system to our clients. This position is ideal for those looking to switch to IT, or those currently working in client-facing roles such as QA, BA, PM, Technical Support Specialist or similar. We also consider candidates without commercial experience in an IT company. We provide comprehensive training for transitioning into this role. 
 
Successful candidates can advance to positions such as Customer Success Manager (CSM), Senior Customer Success Manager, Solution Architect, or Senior Functional Consultant. 

 FUNCTIONAL RESPONSIBILITIES: 

• Participation in projects for the implementation of Microsoft Dynamics 365 CRM system. 
• Interaction with the development department in terms of writing tasks for system customization, controlling deadlines and quality of execution. 
• Configuring the Microsoft Dynamics 365 CRM system to fit the client's business processes. 
• Building strong relationships with clients to ensure excellent service levels. 
• Meeting deadlines and reporting on completed work.
   

    WHAT WE EXPECT FROM YOU: 

• Higher education 
• Desire to continuously learn new things 
• Technically savvy 
• English language proficiency at the upper-intermediate level or higher 

 
    WOULD BE A PLUS: 

• Higher education in technical or economic fields 
• Experience working in an IT company 
• Experience as a PM or project management courses 
  
   BENEFITS:  
• A London based company, Microsoft Gold Partner - Business system integrator 
• UK and US based clients only 
• Opportunities for self-realization, professional and career growth 
• Skilled management and mature processes 
• Interesting and diverse projects 
• Friendly team 
• Transparent payment system 
• Flexible work schedule, remote work 
• Paid public holidays, annual leave, sick days 
• Guidance, mentoring and training for Dynamics Sales and Marketing, HubSpot, ClickDimensions, MS PowerApps 
   
  Check out this video to learn more about the position:
  https://www.youtube.com/watch?v=gsM6z-38daI
   

If you have a desire to work in a dynamic team and develop in the field of Microsoft Dynamics 365, we look forward to seeing your CV!