Drone Harmony is a Swiss company (offices in Zurich and Kyiv) developing cutting edge mission planning technology for gathering data using drones (UAVs) in industrial applications, such as inspection and mapping. Drone Harmony’s technology is unique in the drone space due to it’s high level of sophistication, 3D working environment and advanced algorithmic sophistication. Drone Harmony's product is a multi-platform (web, mobile) software solution that automates and streamlines the drone data acquisition process.
Drone Harmony employees enjoy a comfortable and balanced work environment with unique opportunities for personal development. The company was founded by world class experts in software development, algorithm design and has a big track record in the industry. Our founders hold PhD degrees from ETH Zurich, Europe's best technical university.
Drone Harmony employees enjoy a comfortable and balanced work environment with unique opportunities for personal development. The company was founded by world class experts in software development, algorithm design and has a big track record in the industry. Our founders hold PhD degrees from ETH Zurich, Europe's best technical university.
Website:
https://www.droneharmony.com/
-
· 82 views · 7 applications · 21d
Technical Support Manager
Hybrid Remote · Ukraine · Product · 1 year of experience · English - B2We are looking for a motivated Technical Support Manager to join our team and take over an important customer-facing role in our fast-growing drone software company. This position is ideal for someone who enjoys both technical communication and working...We are looking for a motivated Technical Support Manager to join our team and take over an important customer-facing role in our fast-growing drone software company. This position is ideal for someone who enjoys both technical communication and working directly with customers and wants to grow in a product-driven startup environment.
Key Responsibilities
- Run pre-sales demos together with the Sales / Business Development team
- Assist in Enterprise customer onboarding/training with knowledge of company products.
- Create and maintain technical documentation, user guides, and FAQs
- Provide email-based technical support using Zendesk Suite
- Perform basic product testing and learn quickly how new Drone Harmony products work
Manage and update the support-related part of a company website (Wix):
updating software versions, publishing documentation, and contentRequirements
- English level B2 or higher (written & spoken). Interview will be conducted in English.
- 1–2 years of experience in customer support / technical support
- Strong communication skills and attention to detail
- Interest in technology, software products, and problem-solving
We kindly note that the company currently does not provide military booking, so this role is best suited for students or candidates who do not require it
More