Driveroo

We are growing our Customer Success team and looking for a motivated Customer Success Specialist to support our customers and help them get the most value from our SaaS product. This is a remote position, and your schedule should overlap with U.S. working hours (16:00 to 00:00 Kyiv time).

What You Will Do

• Support customers via email, chat, and video calls. Help them solve issues and understand how to use the product.
• Onboard new clients: assist with account setup and basic training.
• Train users: run screen-sharing sessions and create simple help articles or FAQs.
• Build relationships: stay in touch with customers, understand their needs, and share feedback with the team.
• Monitor usage: identify customers who need help or are not active, and reach out with guidance.
• Work with the team: collaborate with Support, Product, and Sales when needed.
• Update CRM records and help prepare basic reports.

Requirements

• Upper-Intermediate English (B2+) — this is the main requirement! Comfortable speaking and writing every day.
• Organized, responsible, and able to work independently in a remote environment.
• Entry-level friendly — previous Customer Success experience is not required.
• Strong communication skills, empathy, and a customer-first mindset.
• Comfortable learning new software and using CRM or support tools.
• Ability to work partially during U.S. business hours.

We Offer

• Fully remote work from anywhere in Ukraine.
• Training and mentorship — we will teach you Customer Success best practices.
• Career growth in an international SaaS team.
• A supportive environment where your work impacts customer satisfaction and product improvement.

If you have great English, enjoy helping people, and want to grow your career in Customer Success, we’d love to hear from you!

Company: ROO.AI & Driveroo 

Location: Remote (Global) 

Focus: US and Canada Markets 

Pay: Base Salary + Commission

The Role

We are looking for a Sales Development Representative to find new business in the US and Canada. This is not a cold-calling job. You will use email and social media to find prospects and book demos for our sales team.

Responsibilities

• Outreach: Contact potential customers using Email, LinkedIn, Reddit, and X.com.
• Social Prospecting: Find leads by joining professional conversations on social platforms.
• Follow-up: Send regular follow-up messages to keep prospects interested.
• Research: Check company details to make sure they are a good fit before contacting them.

• Tracking: Update our CRM with all your notes and activity.

   

Requirements

• Experience: At least 1 year of experience in a professional sales role.
• English: High professional proficiency in written and spoken English. You must be able to write clear messages for business customers in North America.
• Market Knowledge: Good understanding of how companies work in the US and Canada.
• Digital Skills: Strong experience with LinkedIn and comfortable using Reddit or X for work.

• Remote Work: Ability to work on your own and hit targets from any location.

   

How to Apply

A LinkedIn profile is required. Do not apply without a link to your profile. We will use it to see your social media and professional experience.