Digital Hiring

Part time or full time 

Requirements:

• 3+ years of full-cycle recruiting;

• Strong interpersonal and consultative skills;

• Ability to work independently & working effectively with remote teams;

• Advanced user of recruiting technologies (Google X-Ray search, LinkedIn, etc);

• Experience in International Executive Search;
• Proficient in sourcing candidates through various channels.
• Strong presentation and communication skills (ability to conduct negotiations with customers);
• Experienced networker, able to maintain relationships with candidates;
• Advanced English level;

Responsibilities:

• Manage full cycle hiring process (search, select and headhunt suitable candidates in accordance with the Job Description and Recruitment process). You will work on 5-7 vacancies per month (or 2-4 for part-time)

• Create a competitive pipeline of highly qualified professionals for current and future staffing needs using active recruitment methods;

• Source passive and active candidates via various sources;

• Create/update attractive job descriptions;

We offer:

• Remote job;

• Opportunity for career and professional growth;

• Experience with different industries and vacancies;

• High level of bonuses and total income;

• Possibility to work part-time and combine it with your main job;

• Democratic and excellent working atmosphere.

Head of CRM & Retention Department

Location: Kyiv (Hybrid)
Industry: Online Sports & Entertainment

About the Company (NDA)

A large international company in the online sports and entertainment industry, one of the market leaders with many years of experience and millions of active users worldwide. We are constantly growing and implementing cutting-edge technologies to enhance customer engagement and experience.

Role Purpose

Drive revenue growth within the retention stream, increase player profitability, and boost the number of reactivated users through the creation and implementation of effective CRM and retention strategies.

Key Responsibilities

• Develop and implement CRM and retention strategies to increase customer loyalty and lifetime value.
• Create and optimize customer segments, ensuring personalized communications.
• Monitor, analyze, and optimize CRM and retention KPIs.
• Prepare and present performance reports.
• Manage and lead a team of 10+ CRM/Retention specialists.
• Implement and optimize CRM systems and related business processes.
• Collaborate closely with Marketing, IT, and Product teams to integrate CRM strategies.
• Manage and develop customer retention campaigns, including the VIP segment.

Key Performance Indicators (KPIs)

• Revenue growth in the retention stream.
• Increased player profitability.
• Higher number of reactivated users.

Candidate Requirements

• 3+ years of experience as Head/Lead Retention.
• Proven track record of managing teams of 10+ specialists.
• Experience in the gambling/betting industry is a strong advantage.
• Proficiency in CRM systems and analytics tools (e.g., Google Analytics).
• Knowledge of A/B testing and other optimization methods for marketing strategies.

Why Join Us

• Be part of a large, international market leader.
• Direct influence on key business metrics.
• Lead a strong, professional team.
• Access to advanced CRM tools and analytics.
• Competitive compensation and performance-based bonuses.
• Hybrid work format with a modern office in Kyiv.

Head of Sportsbook Call Center

Location: Kyiv (Hybrid)

Responsibilities

• Coordinate daily operations of the Sportsbook call center across chat, phone, and email channels — delivering prompt and effective customer support.
• Recruit, train, mentor, and motivate the customer support team.
• Manage work schedules, especially during peak periods (major sporting events).
• Monitor and maintain key performance metrics: SLA, response time, first contact resolution, etc.
• Ensure the support team has in-depth knowledge of betting platforms, markets, and sports disciplines.
• Implement service scripts, customer care standards, and responsible gaming policies.
• Handle complex cases: escalations, technical issues, fraud risks — in partnership with technical support, risk management, payments, and compliance teams.
• Analyze customer requests, identify trends, and optimize processes.
• Collaborate with other departments (marketing, analytics) and prepare and present reports to management.

Requirements

• 3+ years of experience in managing a call center or customer support team, preferably within Sportsbook, iGaming, fintech, or banking.
• Strong leadership, analytical, and communication skills; ability to work under pressure and resolve conflicts effectively.
• Technical proficiency: CRM, VOIP, ticketing systems, WFM tools; understanding of KYC and AML processes.
• Willingness to work flexible hours — evenings, weekends, and holidays during major sporting events.

What We Offer

• Full-time employment; hybrid or in-office format in Kyiv.
• Competitive salary + performance-based bonuses.
• Social benefits (medical insurance, recreation, training programs).
• Career development opportunities in the dynamic iGaming industry.
• Work in a friendly team and take part in exciting projects.

Client: A large international company in the online sports and entertainment industry, one of the market leaders with many years of experience and millions of active users worldwide. We are constantly growing and implementing cutting-edge technologies to enhance customer engagement and experience.
Key Responsibilities:
Technology Strategy & Execution:
- Define and evolve the long-term technology vision in alignment with business goals.
- Translate strategy into actionable engineering roadmaps.
- Oversee architectural decisions, ensure scalability, security, and technical excellence.
- Promote adoption of modern tools, frameworks, and best practices.

Organizational Leadership:
- Lead, mentor, and inspire a distributed engineering organization through Development Managers and senior technical leaders.
- Foster a high-performance, collaborative, and inclusive engineering culture.
- Ensure clear communication of goals, expectations, and progress across all levels.

Operational Oversight:
- Own execution of the product and engineering roadmap.
- Balance delivery speed, quality, and scalability.
- Set and monitor performance metrics (velocity, reliability, incident response).

Cross-functional Collaboration:
- Work closely with Product, Business, and Design to align technical solutions with market needs.
- Contribute to customer-centric innovation that drives revenue growth and user retention.

Risk, Security & Compliance:
- Ensure robust data protection, platform security, and compliance with relevant regulations.
- Lead crisis and incident management with structured postmortem practices.
- Implement disaster recovery and business continuity plans.

Innovation & R&D:
- Drive continuous improvement and experimentation across engineering.
- Oversee development of proof-of-concept projects to validate new technologies.
- Encourage innovation through internal initiatives (hackathons, tech labs, etc.).

Your Background:
- 10+ years in software engineering with at least 5 years in senior technology leadership.
- Deep expertise in backend development (PHP, Node.js, or Go) and system design.
- Hands-on experience with highload architectures and distributed systems.
- Proven success building scalable cloud-native applications (AWS, Docker, Kubernetes).
- Strong leadership track record with remote, multicultural teams.
- Familiarity with technical and regulatory specifics of the online gambling industry is a strong plus.
 

Client: A large international company in the online sports and entertainment industry, one of the market leaders with many years of experience and millions of active users worldwide. We are constantly growing and implementing cutting-edge technologies to enhance customer engagement and experience.
Hybrid mode - 3 days at office. 
Responsibilities

• Lead and coordinate daily operations of a large-scale Sportsbook call center (200+ employees) across multiple departments: inbound/outbound support, VIP support, complaints, fraud prevention, transaction processing, and back-office operations.
• Build, mentor, and develop a strong leadership team (managers, supervisors, team leads) to ensure consistent performance across all units.
• Develop and oversee workforce planning, scheduling, and resource allocation to ensure 24/7/365 coverage, especially during global peak periods (major sporting events).
• Define and monitor strategic KPIs: SLA, customer satisfaction (CSAT, NPS), response time, first contact resolution, cost-per-contact, agent productivity.
• Drive continuous process optimization, automation, and digitalization (self-service tools, AI chatbots, omnichannel platforms).
• Ensure in-depth product knowledge of betting platforms, odds markets, sports disciplines, and responsible gaming principles across all teams.
• Implement and refine customer service standards, quality assurance processes, escalation protocols, and compliance frameworks (KYC, AML, GDPR).
• Collaborate closely with Risk, Payments, Marketing, CRM, and Product teams to address complex cases (escalations, fraud risks, regulatory issues).
• Represent the call center at executive level — prepare reports, insights, and strategic recommendations for C-level management.
• Manage vendor/outsourcing partners, ensuring alignment with company policies and service excellence.
• Foster a culture of customer-centricity, accountability, and high performance across all levels of the organization.

Requirements

• 5+ years of experience managing large-scale call centers (200+ FTE), preferably in Sportsbook, iGaming, fintech, or other high-volume, regulated industries.
• Proven track record in building and scaling multi-department customer service operations.
• Strong leadership and people management skills: experience in managing managers, supervisors, and large teams.
• Advanced technical proficiency: CRM, VoIP, ticketing/WFM systems, reporting dashboards, and familiarity with omnichannel customer service tools.
• Deep knowledge of regulatory requirements: KYC, AML, responsible gaming.
• Strong analytical mindset, data-driven decision-making, and ability to optimize cost vs. quality balance.
• Excellent communication skills; ability to influence and align with C-level stakeholders.
• Willingness to work flexible hours (evenings, weekends, holidays) aligned with global sporting event calendars.

What We Offer

• Strategic leadership role in a global-scale call center operation.
• Full-time employment; hybrid or in-office format in Kyiv.
• Competitive salary + performance-based annual bonuses.
• Social benefits package (medical insurance, corporate training, recreation).
• Career development in a leading international iGaming company.
• Opportunity to shape and scale one of the most dynamic customer support operations in the industry.

Ми шукаємо досвідченого Senior BDM (аутстафінг)/Партнера напрямку аутстафінгу із сильним нетворком у США та ЄС, який працює за партнерською моделлю: приводить клієнтів — отримує високу % винагороду.
 

Ваші обов’язки:

• Виявлення та залучення клієнтів у США та ЄС для аутстафінгових послуг.
• Використання власної мережі контактів і досвіду для ефективної генерації лідів.
• Ведення переговорів і заключення контрактів на аутстаф‑послуги.
• Координація з внутрішньою командою задля конверсії лідів в проєкти.
• Забезпечення прозорої комунікації й узгодження умов партнерства.
   

Вимоги до кандидата:

• 5+ років досвіду в бізнес‑девелопменті у сфері аутстафінгу чи IT‑послуг
• Наявний нетворк клієнтів у США та/або ЄС.
• Досвід ведення угод end‑to‑end від ліду до закриття контракту.
• Відмінні навички переговорів, комунікації, створення пропозицій. 
• Самомотивація, амбіції та орієнтація на результат.
   

Що ми пропонуємо:

• Партнерську модель з високим відсотком від зроблених угод (обговорюється індивідуально).
• Гнучкий формат співпраці (фриланс / консалтинг).
• Повну підтримку нашої внутрішньої команди (релевантні послуги, логістика, маркетинг).
• Можливість масштабної співпраці з перспективою розширення.
   

Будь ласка, надішліть:

1. Ваше оновлене резюме/CV з описом релевантного досвіду або лінк на Лінкедін
2. Короткий огляд нетворку: скільки клієнтів/компаній у США/ЄС, з якими ви працювали, приклади угод (у межах NDA).
3. Ваше уявлення про структуру партнерської винагороди (процентне співвідношення чи модель співпраці).
    

Це оголошення сфокусоване на залученні професіонала, який бачить себе партнером, здатним самостійно приводити клієнтів через особисті контакти та досвід.