DataArt

Client

Our client is a leading AI‑powered workforce transformation and talent management platform.

Position overview

We are seeking a Senior Data Engineer / Team Lead to join a rapidly growing data organization powering an AI-driven HR technology platform used by enterprise customers worldwide.

This is a hands-on senior engineering role focused on building, operating, and evolving a modern data platform leveraging Google BigQuery and Kubernetes-based services. The position blends data engineering, analytics enablement, and platform ownership to deliver reliable, scalable, and high-quality data solutions used across internal teams and customer-facing analytics products.

The successful candidate will collaborate closely with product, engineering, and analytics teams to build robust data pipelines, enable reporting capabilities, and contribute to technical best practices and platform evolution. During an initial transition period, the role may also include technical leadership responsibilities until a dedicated Engineering Manager joins.

Responsibilities

• Design, build, and maintain scalable data pipelines using modern ELT practices.
• Develop and optimize data models within BigQuery and ensure performance, reliability, and cost efficiency.
• Operate and enhance Kubernetes‑based data services as part of the data platform.
• Build clean, reusable datasets to support analytics and reporting needs.
• Support the development of customer‑facing dashboards and analytics features.
• Define and maintain core business metrics and the associated data transformations.
• Enable self‑service data access for internal teams across the organization.
• Implement monitoring, alerting, and observability for all data workflows and pipelines.
• Ensure data correctness, consistency, and overall operational stability.
• Troubleshoot production data issues and drive improvements to system resilience.
• Provide technical guidance and mentorship to engineers during the transition period.
• Participate in design discussions, architecture decisions, and engineering best practices.
• Collaborate closely with product, analytics, and engineering teams to deliver scalable solutions.
• Translate business requirements into well‑designed technical implementations.
• Contribute to continuous improvements in development workflows and team processes.

Requirements

• Strong experience with SQL and data modeling.
• Hands-on experience with Google BigQuery or comparable cloud data warehouses.
• Proven ability to build and operate data pipelines in production environments.
• Programming proficiency in Python, Java, or Node.js.
• Experience working with containerized environments, including Docker and Kubernetes.
• Solid understanding of modern ELT workflows and analytics engineering practices.
• Experience using dbt or similar data transformation frameworks.
• Background supporting customer-facing analytics products.
• Exposure to AI and machine learning data workflows.
• Experience implementing monitoring and alerting for production systems.
• Familiarity with Infrastructure as Code concepts, such as Terraform.
• Strong systems design capabilities and problem‑solving skills.
• Experience working in cloud-native engineering environments.
• Ability to clearly communicate technical concepts to cross-functional stakeholders.
• Comfortable operating in fast-paced product-driven environments.
• Strong ownership mindset with the ability to work autonomously.

Client

Our client is a USA-based company, that helps pharmaceutical companies and clinical research organizations to find patients for clinical trials of new drugs.

Project overview

We are building a web-based platform for managing clinical trials and supporting pharmaceutical companies and clinical research organizations in identifying suitable patients for new drug trials.

The solution enables clinical teams to manage trials, collect and process candidate data, configure eligibility requirements, and generate detailed reports. Due to the variety of clinical trials and patient criteria, the platform includes extensive configuration capabilities to adapt to different trial needs.

Responsibilities

• Write clean, efficient, and maintainable Python code based on user stories and acceptance criteria
• Develop new features and fix bugs
• Create and maintain unit tests to ensure code quality
• Collaborate with frontend developers, UX/UI designers, and QA engineers to ensure smooth integration
• Participate in daily Scrum meetings
• Take part in code reviews (both as a reviewer and a submitter)
• Identify and reduce technical debt (refactoring, library updates, performance improvements)

Requirements

• 3+ years of experience with Python and Django
• Experience with CI/CD pipelines
• Understanding of MVC design patterns
• Strong written and verbal English communication skills

Nice to have

• Experience with the GCP (Google Cloud Platform) stack or other cloud platforms (AWS, Azure, etc.)

Client

Our client is the UK’s development finance institution, dedicated to supporting companies in developing countries and driving sustainable economic growth.

Position overview

We are seeking a skilled Dynamics 365 Developer to design and build a custom business application using Microsoft Dynamics 365 and Dataverse. The ideal candidate will have hands-on experience with the Power Platform, strong knowledge of Dataverse schema design, and the ability to integrate business logic and workflows into scalable, user-friendly solutions.

Responsibilities

• Design and develop a custom application using Dynamics 365 and Dataverse.
• Customize forms, views, dashboards, and business process flows.
• Implement business logic using Power Automate, JavaScript, and Plugins (C#).
• Integrate external systems and services using Dataverse APIs, Azure Logic Apps, or custom connectors.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Ensure application security, performance, and scalability.
• Provide documentation and user training as needed.

Requirements

• Proven experience with Microsoft Dynamics 365 CE/CRM and Power Platform.
• Strong understanding of Dataverse (formerly Common Data Service).
• Experience with Power Apps (Model-driven and/or Canvas).
• Proficiency in Power Automate, JavaScript, and C# Plugins.
• Familiarity with Azure services, REST APIs, and custom connectors.
• Ability to work independently and manage project timelines.
• Excellent communication and problem-solving skills.

Client

Our client is a fintech company that provides institutional investors with access to digital asset markets through a regulated and reliable trading platform. It offers tools for algorithmic execution, OTC trading, direct market access, lending, custody, and risk management. By combining advanced technology with professional support they help institutions trade and manage digital assets efficiently and securely.

Position overview

We’re looking for a Quantitative Developer with a strong mix of analytical and programming skills. The role involves developing and optimizing trading systems, working closely with quantitative researchers and developers to deliver robust, data-driven solutions.

Responsibilities

• Design and maintain mathematical and statistical financial models.
• Develop algorithmic trading tools and infrastructure.
• Deliver solutions in Java and Python (main languages).
• Use SQL for data handling and analysis.
• Collaborate with quantitative teams to implement and refine trading strategies.
• Ensure code quality through testing, debugging, and performance tuning.

Requirements

• 3–5+ years of experience in quantitative development.
• Strong skills in Java or Python (must be open to working with Java).
• Good knowledge of SQL and relational databases.
• Quantitative, statistical, or math-oriented background (e.g., statistics, applied math, engineering).
• Understanding of financial markets and quantitative trading concepts.

Nice to have

• Knowledge of derivatives instruments pricing and modeling.
• Experience with crypto, real-time data, or machine learning.
• Familiarity with Git and modern development workflows

Client

Our client is the world’s leading music company, committed to artistry, innovation, and entrepreneurship.

Position overview

We are looking for a Senior Python Developer with strong expertise in Django and AWS to join our Release Products team. This role offers high autonomy and ownership, requiring you to design, build, and maintain production-ready backend services while contributing to infrastructure and CI/CD improvements.

You will work closely with a senior engineering team, taking responsibility for the production system and ensuring scalability, reliability, and performance. Ideal candidates are T-shaped engineers who thrive in fast-paced environments, can make independent technical decisions, and have hands-on experience with modern cloud and container technologies.

Responsibilities

• Build and maintain Django backend services
• Own features end-to-end
• Contribute to infrastructure and CI/CD where applicable
• Work directly with a senior engineering team with minimal oversight
• Take responsibility for the production system, including troubleshooting and operational ownership

Requirements

• 6+ years of professional engineering experience
• Experience as a senior or lead-level contributor
• Production Django experience (not just Python)
• Strong in API design, data modeling, and performance optimization
• Solid AI skills and fluency in using AI tools, or a strong willingness and motivation to work with AI
• AWS expertise, including hands-on experience with EKS (not just theoretical Kubernetes)
• Experience with CI/CD pipelines using GitHub Actions
• Ability to troubleshoot production issues and ensure system stability
• Comfortable operating with high autonomy and making technical decisions independently
• Ability to ramp up quickly in existing production systems
• Strong communication skills and proactive approach
• T-shaped engineer (deep in one area, strong in another)
• Experience across backend + frontend or backend + infrastructure
• Used to working with experienced teams and minimal process

Client

Our client is the world’s leading music company, committed to artistry, innovation, and entrepreneurship.

Position overview

We are seeking a Senior Full Stack Engineer with deep expertise in Python/Django and React to join our Release Products team. This role offers high autonomy and ownership, requiring you to design, build, and maintain production-ready features across backend and frontend systems.

You will work closely with a senior engineering team, contributing to infrastructure and CI/CD improvements, and ensuring the stability and scalability of our production environment. Ideal candidates are T-shaped engineers who thrive in fast-paced, minimal-process environments and can make independent technical decisions while collaborating effectively.

Responsibilities

• Build and maintain Django backend services
• Contribute meaningfully to a React frontend
• Own features end-to-end (design → deploy → production)
• Contribute to infrastructure and CI/CD where applicable
• Work directly with a senior engineering team with minimal oversight
• Take responsibility for the production system

Requirements

• 6+ years of professional engineering experience
• Prior experience as a senior or lead-level contributor
• Comfortable operating with high autonomy
• Ability to ramp up quickly in existing production systems
• Strong communication skills and proactive approach
• Solid AI skills and fluency in using AI tools, or a strong willingness and motivation to work with AI
• T-shaped engineer (deep in one area, strong in another)
• Experience across backend + frontend or backend + infrastructure
• Comfortable making technical decisions independently
• Used to working with experienced teams and minimal process
• Production Django experience (not just Python)
• Strong in API design, data modeling, and performance awareness
• Modern React experience (hooks, component architecture)
• Experience shipping and maintaining production UIs

DataArt’s Learning & Development department is looking for an Instructional Designer to join our team. We’re looking for someone creative and enthusiastic, committed to continuous development, and comfortable working with people. You enjoy creating self-paced courses, exploring new tools and approaches, and working in an international team to solve complex problems in an out-of-the-box way. If this sounds like you, consider applying.

Responsibilities

• Run the full course development cycle (analysis, design, development, implementation, evaluation) for self-paced courses.
• Interview subject matter experts and internal teams to clarify learning needs and define outcomes.
• Design course structure.
• Create course materials: text, visuals/infographics, quizzes, short videos, etc.
• Make minor edits in the LMS when needed.
• Plan and implement how course effectiveness will be measured; track results after launch and improve the course based on data and feedback.
• Support course rollout using internal communication channels.
• Build strong working relationships with internal partners and experts.

Requirements

• English: advanced written and spoken (C1+).
• Strong writing skills.
• 1+ year of experience creating self-paced courses.
• Strong visual taste and an understanding of graphic design principles.
• Experience in creating learning videos and visual materials (images, charts, graphics).
• Practical use of GenAI tools for content creation (text, video, images, quizzes, etc.).
• Basic LMS skills (especially with Open edX) and the ability to make minor edits in published courses is a strong plus.
• Experience in teaching, copywriting, or a related field (if you haven't created online courses before).
• Ability to manage several projects at once, prioritize, and meet deadlines.
• Strong communication skills and the ability to build trust with and internal clients and other colleagues.
• Willingness to learn continuously (new tools, adult learning theory, books, courses, etc.).
• Enthusiasm, energy, a positive mindset, and a can-do attitude

Client

The client is a global asset, investment, and financial product management company operating across the United States and in over 40 other countries.

Team

The team is focused on creating customized dashboards, reports, and visualizations by using both in-house and external data sources.

Position overview

We are seeking a Senior Business Intelligence Specialist to support senior leadership in developing new data visualizations and analytics across multiple departments within Fixed Income. The ideal candidate will have a strong track record of designing dynamic reports and dashboards tailored to the needs of financial professionals. This role presents a unique opportunity to play a key part in our global technology transformation. If you're excited by the challenge of shaping the future of data-driven decision-making, this position could be the right place for you.

This role requires a full coverage with EST work schedule.

Responsibilities

• Create Power BI and Tableau Dashboards to meet complex user requirements and demand
• Performance tuning and aesthetics customization to meet user expectations
• Develop and implement design best practices to ensure a seamless user-experience for business stakeholders
• Transform complex reporting needs into technical specifications, including calculations, custom groups, parameters, filtering criteria, aggregations etc. Breakdown complex requirements into user stories, and drive delivery with the product team
• Work with the business on managing Power BI & Tableau user permissions, performance troubleshooting, and managing general help inquiries
• Develop and Test Python and Custom API-related Workflows to build on the capabilities of the Power BI and Tableau Platform
• Work with Tableau for support, ticket resolution, feature requests and defect tracking
• Demonstrate strong backend platform expertise and front-end consultancy capability
• Recommend best practices from both a technical and process perspective as related to Power BI and Tableau development
• Groom large datasets for optimal performance and maintainability
• Troubleshoot issues as they occur, identify criticality and impact, and provide appropriate workarounds

Requirements

• 5+ years of Power BI application development experience, including visualizations, parameters, and report optimization
• 5+ years of hands-on SQL Experience
• Experience with Power BI, Power Apps and Power Automate as the core technical skills.
• Strong Microsoft Power Platform expertise is essential.
• 3+ years working with Python and machine learning/data science experience.
• Expertise across multiple BI platforms and data visualization tools.
• Strong experience with performance tuning business intelligence and database platforms for maximum performance in each technical configuration
• Expertise with multiple database platforms including relational databases (ie. SQL Server and Oracle) as well as cloud-based data warehouses such as Microsoft Fabric and Snowflake
• Experience with both server and desktop-based data visualization tools
• Expertise with managing and mining very large internal and external data sets
• Experience with sourcing external data sets to meet business needs
• Demonstrated experience with testing business hypotheses, asking the right questions to provoke thoughts from business users and ultimately using data to test and validate hypothesis
• Very strong experience with quickly building data visualization worksheets and dashboards to analyze, view and interpret data sets
• Demonstrated experience with using predictive, prescriptive and descriptive data analytics to test, question and solve business problems
• Have a consulting mindset when working with internal clients across multiple departments of the organization
• Ideally familiar with financial services datasets across investment, product and distribution functions - not essential but highly desirable
• Bachelor’s degree in Computer Science or equivalent, with a strong preference in a Data-centric major

Nice to have

• Experience with Tableau.

Client

Our client is a global value-based asset management firm headquartered in the US. The client serves individual and institutional investors through five no-load mutual funds and eleven separate account strategies.

Position overview

We are seeking a Senior Business Analyst to support an enhancement project focused on improving a critical analytics application. The application integrates data from multiple sources, processes insights through Power BI, and delivers them via Azure Data Factory. The upcoming work will emphasize incorporating historical data capabilities to strengthen analytical insights and provide more comprehensive reporting.

Responsibilities
 

• Analyze, document, and manage requirements through the full project lifecycle
• Write user stories and user acceptance specifications
• Take an active part in daily communications with stakeholders and other team representatives
• Collecting business requirements to formulate the problems to solve
• Creating detailed requirements for the development team to implement
• Collecting and analyzing data from various sources to form requirements
   

Requirements
 

• 4+ years of experience working as a business analyst
• Strong knowledge of business analysis and requirements management
• Leverage understanding of asset classes (equities, fixed income, alternatives), investment strategies, and wealth management operations to provide informed analysis and recommendations.
• Skills in analyzing and documenting requirements, requirements management, and modeling
• Skills in managing requirements throughout the project, knowledge of the main models of the project's life cycle
• Ability to skillfully convert vague and unstructured information into distinct requirements
• Experience in supporting sales during the RFI/RFP stage and discovery phase
• Good spoken English

Client

Our client is a premium cruise operator focusing on destination‑driven travel.

Position overview

We are seeking an experienced, proactive Team Lead to guide a dynamic development team of 6+ developers on a cutting-edge full-stack project.

The ideal candidate combines strong backend expertise with deep frontend knowledge (React 19.0, TypeScript, Astro.js, and Node.js with TypeScript), taking ownership of technical leadership while fostering a culture of collaboration and continuous improvement.

You will drive the delivery of high-quality, scalable solutions and maintain transparent, effective communication with stakeholders.

Technology stack

Frontend:
React 19.0, TypeScript, Astro.js.
GraphQL client and REST/GraphQL CMS APIs (Payload CMS or alternatives such as Contentful, Strapi).
Responsive design principles.
Nice to have: state management with Nanostores or Zustand.
Basics of secure payment integrations.

Backend:
Node.js (TypeScript).
Apollo GraphQL server, Express.js.
Redis caching.
AWS ecosystem: ECS, EC2, CloudWatch, RDS Aurora, S3, Secrets Manager.
PostgreSQL database.
Unit testing with Vitest (or similar frameworks).

Responsibilities
 

• Lead and mentor a cross-functional team of frontend and backend developers, promoting professional growth and best practices.
• Ensure timely delivery of high-quality, secure, and performant features across the fullstack.
• Collaborate closely with PO, PM, UI/UX Designer, DevOps, and QA team to define, plan, and execute project roadmaps.
• Conduct code reviews, enforce coding standards, and maintain high code quality and technical documentation.
• Communicate effectively with clients, discuss architectural designs, provide technical guidance, and make informed decisions.
• Break down user stories into clear technical tasks, estimate efforts, and manage sprint planning and prioritization.
• Introduce innovative ideas in technology and processes to improve engineering culture and project success.
• Oversee integration of third-party services such as secure payment gateways, GTM, and OneTrust.
   

Requirements
 

• Minimum 5 years of software development experience with proven full-stack expertise.
• Strong command of React.js, TypeScript, and modern frontend frameworks and libraries.
• Solid backend experience with Node.js and frameworks like Express or NestJS.
• Hands-on experience with GraphQL (Apollo) and RESTful API design.
• Experience managing and scaling cloud infrastructure using AWS services.
• Familiarity with microservices, asynchronous messaging patterns, and secure payment integration basics.
• Deep understanding of responsive and accessible web design.
• Experience with version control systems (Git, GitHub) and Agile methodologies.
• Proven track record in team leadership, technical mentoring, and project management.
• Excellent problem-solving skills and the ability to manage multiple priorities effectively.
• Conversational English, with strong communication skills to interact with international teams and clients.
   

Nice to have
 

• Experience with state management libraries like Zustand or Nanostores.
• Knowledge of privacy and consent management tools such as OneTrust.
• Familiarity with WebSocket communications (SignalR or equivalent).
• Practical understanding of GTM (Google Tag Manager).
• Experience writing and maintaining unit and integration tests using Vitest or similar tools.

Client

Our client is a global asset, investment, and financial product management company operating across the United States and over 40 other countries.

As an AI Software Engineer, you will design, develop, and optimize advanced AI applications leveraging AWS Bedrock services and cutting-edge architectures. Your role will focus on building intelligent systems for extracting insights from financial and unstructured data, developing scalable APIs, and implementing modern approaches such as GraphRAG for knowledge retrieval. You will ensure robust backend performance with FastAPI, maintain comprehensive test coverage, and drive efficiency in production environments by optimizing model performance, cost, and latency.

Responsibilities

• Design and implement AI-driven applications using AWS Bedrock services.
• Develop intelligent solutions for processing financial documents and unstructured data.
• Build high-performance backend services with Python and FastAPI, ensuring strong test coverage.
• Implement GraphRAG architectures to improve reasoning and knowledge retrieval.
• Create scalable API endpoints for model serving and conversational interfaces via Converse API.
• Optimize performance, cost, and latency of deployed models in production.
• Integrate workflows with multi-agent AI systems (e.g., LlamaIndex, LangChain, LangGraph, LangFlow, Strands Agents).
• Develop automated test pipelines with unit, integration, and load testing coverage.
• Implement evaluation frameworks for AI systems, ensuring quality and efficiency.
• Work with knowledge graphs and vector databases (e.g., OpenSearch, Neptune Analytics) for enterprise applications.

Requirements

• 4+ years of experience in AI/ML services and backend development with Python.
• Strong expertise in FastAPI and RESTful API design.
• Hands-on experience with multi-agent AI workflows (LlamaIndex, LangChain, LangGraph, LangFlow, Strands Agents).
• Proficiency in Python testing frameworks (unittest, pytest, testcontainers) and load testing (Locust).
• Experience building and deploying Converse API interfaces.
• Proven knowledge of RAG and GraphRAG architectures.
• Strong proficiency with AWS Bedrock services for model deployment and integration.
• Experience with knowledge graphs and vector databases (OpenSearch, Neptune Analytics).
• Ability to design integration tests with TestContainers for database and service dependencies.
• Practical experience with automation pipelines and coverage metrics.
• Understanding of token optimization and cost management in AI services.

Nice to have

• Experience with FastMCP for high-performance APIs.
• Background in applying AI solutions in financial services or regulated industries.
• Familiarity with hybrid systems combining rule-based approaches and AI models.
• Experience with multi-modal AI models and asynchronous Python patterns.
• Strong skills in API optimization and performance tuning.
• Knowledge of API gateway architectures and microservices.
• Bachelor’s degree in Finance, Economics, Statistics, Computer Science, or related field.

Project overview

The project extensively uses AWS cloud, Lambdas, containers, infrastructure as a code, SQL, and NoSQL storage, and the latest versions of languages and tools. Some teams are more product-oriented and build outstanding student-facing applications, and some teams own shared components and services used by other products.

Position overview

We are looking for a DevOps to help design, build, and operate scalable cloud-native systems. This role focuses primarily on AWS infrastructure, Infrastructure as Code (Terraform), and system observability and reliability. You will work with AWS Lambda, containerized services, and monitoring tools to ensure stable, secure, and cost-efficient operations.
Python is used for automation and scripting tasks together with core application development.

You will collaborate closely with product teams to enable fast feature delivery and with platform teams to strengthen the organization’s cloud foundation.

Responsibilities

• Design, implement, and operate AWS-based infrastructure using Terraform
• Build and maintain scalable serverless and containerized environments (Lambda, ECS, etc.)
• Implement monitoring, logging, and alerting to ensure high system reliability and performance
• Automate operational tasks and workflows using lightweight Python scripts
• Apply best practices for security, availability, and cost optimization in cloud environments
• Support multiple teams by providing stable and reusable cloud components
• Collaborate closely with client and internal stakeholders in an Agile environment

Requirements

• Strong experience with AWS services (Lambda, RDS, DynamoDB, networking, IAM, etc.)
• Hands-on experience with Infrastructure as Code, preferably Terraform
• Solid understanding of Linux-based systems and cloud networking fundamentals
• Experience designing and maintaining monitoring and observability solutions (logs, metrics, alerts)
• Intermediate Python skills for scripting and automation purposes
• Experience working with SQL and NoSQL databases
• Familiarity with Agile/SCRUM development processes
• Good spoken English for daily communication with client-side team members

Client

Our client is an international SaaS company developing tools that empower businesses to create highly engaging digital experiences. Their solutions are trusted by thousands of organizations worldwide to collect, analyze, and act on user data effectively.

Project overview

The project is an interactive form builder designed for marketers, researchers, HR, sales, and customer experience teams to create engaging, conversational online forms, surveys, and quizzes.

Key Features:
Visually appealing conversational design optimized for high completion rates;
AI-powered data interpretation;
Workflow and logic builders for personalized experiences;
Brand customization options;
Seamless integrations with various tools to automate data collection and streamline workflows.

Position overview

We are seeking a highly skilled Full Stack Developer with deep expertise in Golang (backend) and React/TypeScript (frontend). The ideal candidate will take ownership of the full development workflow—from understanding business requirements, creating tasks, writing and testing code, through deployment and monitoring. This role requires strong autonomy, proactive communication, and the ability to deliver reliable, scalable solutions in a modern cloud environment.

This position operates according to the CET time zone.

Responsibilities

• Design, develop, and maintain backend services using Golang and frontend applications using React/TypeScript.
• Collaborate with product managers, designers, and other engineers to translate business requirements into technical solutions.
• Implement event-driven architectures leveraging Kafka for real-time data processing.
• Manage and optimize AWS environments, ensuring scalability and reliability.
• Define and maintain infrastructure using Terraform and deploy services in Kubernetes clusters.
• Build and maintain CI/CD pipelines in Jenkins for automated deployments.
• Ensure high-quality code through comprehensive testing and code reviews.
• Integrate AI tools and APIs (Claude, AWS Bedrock, Copilot) to enhance product capabilities.
• Monitor application performance and troubleshoot issues in production environments.
• Contribute to UI/UX improvements and ensure seamless integration between frontend and backend.
• Communicate progress, challenges, and solutions effectively within the team.
   

Requirements
 

• Strong, in-depth knowledge of Golang
• Experience delivering complex backend systems from design to production
• Solid background with Kafka and event-driven architectures
• Hands-on experience managing AWS environments
• Proficiency with Terraform for infrastructure-as-code
• Knowledge of deploying and operating services in Kubernetes
• Building CI/CD pipelines in Jenkins
• Proven ability to ensure quality through comprehensive testing
• Strong proficiency in React and TypeScript
• Experience contributing to front-end features, UI components, and client-side logic
• Ability to seamlessly integrate frontend with backend services
   

Nice to have
 

• Familiarity with AI tools and APIs (Claude, AWS Bedrock, Copilot)
• Excellent English communication skills (written and spoken)
• Self-driven and able to work independently while managing workload effectively

Client

Our client is a leading global investment company dedicated to delivering innovative investment solutions. They maintain operational excellence by prioritising seamless IT service management and proactive incident resolution to minimise business impact and ensure high service quality across their applications and platforms.

Team

The successful candidate will join the IT Application Support team and work closely with colleagues to manage business‑critical incidents, drive timely resolutions, and support continuous improvement initiatives in collaboration with internal IT teams and external providers.

Position overview

Our client is looking for an Application Support Analyst who will be responsible for managing incidents across multiple applications. The primary goal of this role is to restore normal service operations quickly while minimising business disruption, investigating root causes, and implementing durable fixes.

You will also support change initiatives aligned with Change Management practices and proactively enhance support capabilities through automation, monitoring improvements, trend analysis, and knowledge sharing.

Support is provided within an 8 AM – 6 PM window on a shift basis (UK time), with variable start times (8, 9, or 10 AM) to complete an 8‑hour workday. Out‑of‑hours on‑call support is required on a rotational basis approximately once every 4–5 weeks (covering the full work week and weekend).

Responsibilities

• Ensure team services meet client requirements and SLAs.
• Support the management of business‑critical incidents, providing accurate status and impact updates to stakeholders.
• Investigate incidents and defects thoroughly while maintaining system and service integrity.
• Record and update incidents according to the Incident Management Matrix and SLAs, ensuring timely resolution and service restoration.
• Identify and escalate operational risks related to capacity and performance to prevent service degradation.
• Adopt and promote ITIL and service management best practices, ensuring alignment across processes and controls.
• Maintain effective support processes for software and systems across platforms with clear escalation paths.
• Provide technical support and guidance to users, liaising with IT teams and third‑party vendors for complex issues.
• Participate in shift and out‑of‑hours support rotas to ensure coverage for critical systems.
• Assist with onboarding and training new team members, maintaining documentation, runbooks, and knowledge articles.

Requirements

• Recent experience with InterSystems Caché and ObjectScript, including coding and debugging.
• Familiarity with SQL for investigation, reporting, and remediation activities.
• Experience with software transition and release management, QA/UAT support, and disaster‑recovery planning.
• Ability to produce clear technical documentation, use cases, and activity diagrams.
• Good spoken English.
• End‑to‑end support experience, including incident and problem management, trend analysis, and post‑incident reviews.

Nice to have

• Degree in Computer Science or an equivalent technical qualification.
• IMC or similar certifications demonstrating knowledge of the investment management domain.
• Experience working in investment management firms with an understanding of investment operations.
• Proficiency with Microsoft Office and familiarity with ITSM/ticketing tools and monitoring platforms.

Client

Our client is a leading global investment company dedicated to delivering innovative investment solutions. They focus on maintaining operational excellence by prioritising seamless IT service management and proactive incident resolution to minimise business impact and maintain high service quality across their applications and platforms.

Team

The successful candidate will join the IT Application Support team and will work closely with colleagues to manage business-critical incidents, drive timely resolutions, and support continuous improvement initiatives through collaboration with various IT teams and external providers

Position overview

As an Application Support Analyst, you will be responsible for incident management across multiple applications. Your primary focus will be restoring normal service operations swiftly while minimising business disruption, investigating root causes, and implementing durable fixes. You will support change initiatives aligned with Change Management practices and proactively enhance support capabilities by driving automation, monitoring, trend analysis, and knowledge transfer.

Support is provided within an 7 AM to 6 PM window on a shift basis (UK time zone), with flexibility on start times to complete an 8-hour working day.

Responsibilities

• Ensure team services meet client requirements and SLAs
• Support management of business-critical incidents, providing accurate status and impact updates to stakeholders
• Investigate incidents and defects thoroughly, maintaining system and service integrity
• Record and update incidents in line with Incident Management Matrix and SLAs, driving timely resolution and service restoration
• Identify and escalate operational risks related to capacity and performance to avoid service degradation
• Adopt and promote ITIL and service management best practices, ensuring alignment of processes and controls
• Maintain effective support processes for software and systems across platforms with clear escalation paths
• Provide technical support and guidance to users, liaising with IT teams and vendors for complex issues
• Participate in shift and out-of-hours support rota to ensure service coverage for critical systems
• Assist with onboarding and training new team members, maintaining documentation, runbooks, and knowledge articles

Requirements

• Recent experience with Centura, including coding and debugging
• Familiarity with SQL for investigation, reporting, and remediation
• Experience in software transition and release management, QA/UAT support, and disaster recovery planning
• Ability to produce clear technical documentation, use cases, and activity diagrams
• End-to-end support experience including incident and problem management, trend analysis, and post-incident reviews
• Degree in Computer Science or equivalent technical qualification
• Good spoken English

Nice to have

• Familiarity with Sybase DB
• Experience within Investment Management firms with understanding of investment operations
• Familiarity with ITSM/ticketing tools and monitoring platforms