Operations Manager

Full Remote · Countries of Europe or Ukraine · 1 year of experience · English - C1 · Fintech

Product

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment... DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations.
Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Operations Manager to join our professional team.

Requirements:
• Strong communication & interpersonal skills
• Ability to work collaboratively in a fast-paced environment
• Attentive to details
• Excellent organizational and time-management skills
• Advanced English
• Basic understanding of technical aspects related to payment methods is a plus

Responsibilities:
• Build and maintain strong relationships with existing and potential partners
• Communicate regularly to foster collaboration and achieve mutual business objectives
• Work towards initiating and increasing traffic and revenue through effective communication
• Identify and recruit suitable testers for our payment solutions
• Manage relationships with testers, ensuring effective communication and feedback loops
• Prepare and draft contracts, agreements, and amendments with counterparties
• Ensure all legal and business requirements are met in collaboration with the legal team
• Collaborate with the technical team for the integration and activation of payment methods
• Facilitate smooth communication between operations and technical teams
• Monitor and analyze traffic patterns to identify opportunities for optimization
• Coordinate the distribution channels to maximize revenue and performance
• Provide timely assistance and support to partners in resolving queries or issues
• Act as a liaison between partners and internal teams to ensure prompt issue resolution

What we offer:
• An opportunity to grow with a rapidly expanding international fintech company
• Continuous learning and career development opportunities
• Interesting challenges, ownership, and real impact on the business
• Remote-first culture and a supportive team environment

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45 views · 9 applications · updated 8h ago

Payment Manager

DalaPay

$$

Full Remote · Ukraine · 1 year of experience · English - B1 · Fintech

Product

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment...

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Payment Manager to join our professional team.

Requirements:

Bachelor’s or Master’s in Finance, Risk Management, Business, Economics, or a related field
Specialized training in operational risk is a plus
2+ years of experience in risk management within a fintech, banking, or payments-focused environment
Strong understanding of digital payment infrastructure, transaction processing, and settlement mechanisms
Familiarity with payment networks (Visa, Mastercard, SEPA, SWIFT, ACH)
Knowledge of risk tools like Actimize, SAS, or custom internal dashboards
English is Upper Intermediate
Strong analytical & problem-solving skills
Excellent communication and stakeholder management
Understanding of fraud detection systems and tools
Relevant Certification is nice to have

Responsibilities:
• work on shifts (daily and evening combined, 40 hours per week)
• manage load between payment gates due to key metrics and internal information
• monitor real-time transaction flows to detect anomalies
• monitor anomalies in decline reasons
• constantly communicate with partners to achieve mutual goals
• escalate critical issues internally and externally

What we offer:
• a collaborative and dynamic work environment in the team of professionals with excellent opportunities to learn and grow in the fintech and igaming fields
• competitive compensation
• remote work
• openness to new ideas and short decision paths

Come and join our team of enthusiastic and highly motivated professionals!

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71 views · 4 applications · updated 1d ago

Business Process Analyst

DalaPay

$$

Full Remote · Ukraine · 2 years of experience · English - B2 · Fintech

Product

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment... DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a Business Process Analyst to help us analyze, optimize, and scale business operations. The primary focus of this role is identifying operational bottlenecks, analyzing performance metrics, improving process efficiency, and driving automation initiatives.

You will work at the intersection of business operations, analytics, and technology, translating business needs into structured requirements, scalable processes, and measurable improvements.

Key Responsibilities

• Analyze existing business processes to identify inefficiencies, bottlenecks, redundant activities, and root causes of operational issues.
• Gather and analyze business requirements, translating them into clear functional specifications, workflows, and documentation.
• Develop and improve KPIs, SLAs, and other performance metrics to measure operational efficiency and process effectiveness.
• Analyze operational data to identify trends, patterns, anomalies, and opportunities for improvement.
• Identify opportunities for process automation, system integrations, and the development of internal tools.
• Collaborate with business stakeholders, operational teams, product managers, and technical teams to implement process improvements.
• Assess the impact of proposed changes on productivity, operational costs, processing times, service quality, and business performance.
• Monitor the effectiveness of implemented solutions using data-driven analysis and recommend further improvements where necessary.
• Develop recommendations to improve operational scalability, reduce operational risks, and increase process transparency and control.

Requirements

• Previous experience as a Business Analyst, Business Process Analyst, Operations Analyst, or in a similar analytical role.
• Understanding of business process modeling methodologies, such as BPMN or UML.
• Experience with business requirements analysis, process mapping, workflow design, and technical documentation.
• Strong analytical and problem-solving skills, with the ability to identify root causes and translate findings into actionable recommendations.
• Proficiency in SQL and Excel or Google Sheets.
• Understanding of business process automation, APIs, and system integrations.
• Strong systems thinking and the ability to understand dependencies between processes, teams, and business outcomes.
• Excellent communication skills and the ability to work effectively with both business and technical stakeholders.
• A proactive mindset, attention to detail, and a strong sense of ownership.

What We Offer

• The opportunity to influence business processes and contribute to strategic operational improvements.
• A collaborative environment with direct interaction across business and technical teams.
• The opportunity to work on automation, optimization, and scalability initiatives.
• The ability to see the measurable impact of your work on business performance.
• Professional growth in business analysis, process management, and operational excellence.

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130 views · 22 applications · updated 14d ago