DalaPay

Joined in 2024

Operations Manager

Full Remote · Ukraine · 1 year of experience · English - B2 · Fintech

Product

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment... DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations.
Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Operations Manager to join our professional team.

Requirements:
• Strong communication & interpersonal skills
• Ability to work collaboratively in a fast-paced environment
• Attentive to details
• Excellent organizational and time-management skills
• Intermediate or higher English
• Basic understanding of technical aspects related to payment methods is a plus

Responsibilities:
• Build and maintain strong relationships with existing and potential partners
• Communicate regularly to foster collaboration and achieve mutual business objectives
• Work towards initiating and increasing traffic and revenue through effective communication
• Identify and recruit suitable testers for our payment solutions
• Manage relationships with testers, ensuring effective communication and feedback loops
• Prepare and draft contracts, agreements, and amendments with counterparties
• Ensure all legal and business requirements are met in collaboration with the legal team
• Collaborate with the technical team for the integration and activation of payment methods
• Facilitate smooth communication between operations and technical teams
• Monitor and analyze traffic patterns to identify opportunities for optimization
• Coordinate the distribution channels to maximize revenue and performance
• Provide timely assistance and support to partners in resolving queries or issues
• Act as a liaison between partners and internal teams to ensure prompt issue resolution

What we offer:
• An opportunity to grow with a rapidly expanding international fintech company
• Continuous learning and career development opportunities
• Interesting challenges, ownership, and real impact on the business
• Remote-first culture and a supportive team environment

51 views · 6 applications · 10d

Technical Support Manager

DalaPay

Full Remote · Ukraine · 1 year of experience · English - B2 · Fintech

Product

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations.

Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Technical Support Manager to join our professional team.

Requirements:

Work schedule: 2 days on / 2 days off, from 8:00 AM to 8:00 PM
Experience working with API documentation and integrations, and log analysis is a must
1+ year of experience in customer support within fintech or financial services
Strong analytical thinking and problem-solving skills
Experience in creating, managing, and processing support tickets efficiently
Ability to handle multiple chat conversations in a high-workload environment
Excellent written and verbal communication skills
English level: Upper Intermediate or higher
Technical education will be an advantage

Responsibilities:

Support merchants by providing updates on the status of their channels
Analyze integration issues and identify effective solutions
Assist merchants in using the admin panel and its functionality
Respond quickly to incoming messages and escalate issues when necessary
Monitor ticket statuses and ensure timely feedback to merchants

What we offer:

The opportunity to grow with a rapidly expanding international fintech company
Continuous learning and career development opportunities
Interesting challenges, ownership, and real impact on the business
Remote-first culture and a supportive team environment

47 views · 8 applications · 10d

Jobs feed in RSS