cxc.ai

About the Role

We're looking for an experienced, client-facing professional who can own the full customer journey — from product demos through onboarding and ongoing support. You'll be the primary point of contact for our clients, ensuring they get maximum value from our product and have a smooth, responsive experience at every stage.

Responsibilities

• Conduct product demos for prospective and existing clients
• Lead onboarding calls, guiding new clients through setup and first steps
• Provide client support — answering questions, troubleshooting issues, and resolving concerns
• Manage all client communication via email in a professional, timely manner
• Build and maintain strong, long-term client relationships

Requirements

• 5+ years of experience in sales, account management, or customer support
• Excellent written and spoken English
• Ability to work strictly within EST hours
• Strong communication skills, comfortable leading calls and presenting to clients
• Detail-oriented, proactive, and able to work independently

How to Apply

Applications must include a short intro video. Applications without a video will not be considered.

In your video, briefly cover:

• Your relevant experience (sales / account management / support)
• Why you're a good fit for a client-facing, EST-hours role
• A quick note on your English proficiency