Cropio

Cropwise Operations is a global leader in digital agritech solutions, operating in over 50 countries and helping optimize business processes and improve the efficiency of agronomic decision-making.  

We are looking for a skilled Ruby on Rails Developer to join our team.

What we expect from a candidate:

- Preferably 3+ years of Ruby on Rails development experience.

- Strong knowledge of Rails.

- Experience with testing frameworks like RSpec and Capybara.

- Testing with RSpec/Capybara.

- Basic knowledge of ES6 + React.js.

- Experience with JavaScript.

- Standard Rails application deployment stack (Git, CI, Capistrano, *nix).

- Knowledge of HTML/CSS.

What exactly will you need to work with:

- Backend on Ruby on Rails 7.0 (Ruby 3.2).

- PostgreSQL + PostGIS database (handling large geospatial datasets).

- Job processing with Resque + Redis.

- Testing on RSpec + Capybara + CI.

- Partially frontend on React.js (ES6, JSX).

What else can you work with?

- Algorithms for processing large amounts of geodata.

- Reception and processing of binary data (Ruby eventmachine).

- Working with RabbitMQ.

- AWS, Google Cloud, Kubernetes.

- Visualization and work with geodata on the frontend (Mapbox GL JS).

Hiring process:

- Intro call;

- Test Task;

- Final Interview;

- Offer.

The company offers:

- Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.

- Participation in complex technical tasks and challenges.

- Environment where you need to seek and implement unique engineering and technical solutions.

- Trainings and development programs.

- Flexible work formats: remote, office or hybrid.

- Health and life insurance for employees and your family members.

- 32 working days of paid annual leave and sick leave.

About Cropwise Operations

Cropwise Operations is a SaaS platform for farmers, leveraging cutting-edge technologies such as computer vision, big data, and AI to deliver actionable insights and improve agricultural outcomes.

For seekers, cooperation with Cropwise Operations is an opportunity to be part of a best-in-class product used by hundreds of companies around the world, and to deal with complex technical tasks in the field of neural networks and machine learning with the need to constantly improve their knowledge and skills, to find and implement unique engineering and technical solutions.

General Description

Cropwise Operations is a global leader in digital agritech solutions, operating in over 50 countries and helping optimize business processes and improve the efficiency of agronomic decision-making.

About the Role

We are looking for a Product Marketing Designer who will be responsible for creating high-quality technical marketing materials for Cropwise Operations.

The role focuses on structuring complex product and technical information and translating it into clear, compelling, and visually strong materials for internal (sales, leadership) and external (customers, market) audiences. It requires strong technical understanding, analytical thinking, and presentation design skills. Your tasks will include defining requirements, creating content structure, and shaping core messaging.

You will partner closely with cross-functional teams – Marketing, Sales, Support, Design, and Technical – to develop aligned communications and marketing materials, backed by the collective expertise of the organization. 

Responsibilities

• Create high-impact presentations, pitch decks, and demo materials that clearly explain product functionality, value, and use cases.
• Translate technical concepts, product architecture, and data flows into clear visual and narrative materials.
• Design and deliver presentations for internal stakeholders, leadership, customers, and industry events.
• Execute strategic internal communications highlighting product value, features, development milestones, customer success stories, and business impact metrics.
• Prepare analytical and structured content to support Sales, Product, and Leadership decision-making.

• Optimize product messaging and positioning based on market feedback and performance data.

   

Required Skills and Qualifications

• Strong technical or analytical background (Product, Engineering, Data, Business Analysis, Technical Marketing). 
• Proven experience in creating product presentations, pitch decks, and technical marketing materials.
• Ability to understand complex digital products, SaaS platforms, and technical concepts.
• Excellent skills in structuring information and storytelling through presentations.
• Strong analytical thinking – able to turn data, product details, and insights into clear narratives.
• Hands-on experience with presentation and design tools (Figma, Canva, Adobe Suite, Microsoft PowerPoint, etc.).

• Fluency in Ukrainian and English with strong business communication skills.

   

Preferred Skills and Qualifications

• Experience working with technical or data-heavy products.
• Background in SaaS, B2B platforms, or enterprise solutions.
• Strong cross-functional collaboration skills. 
• Experience creating materials for C-level, Sales, and technical audiences.
• Knowledge of agricultural business operations and agtech trends.

The Company Offers

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world. 
• Annual performance bonus scheme. 
• Career growth opportunities. 
• An environment where you need to seek and implement unique solutions. 
• Training and development programs. 
• Young and dynamic team with a friendly and open culture. 
• Health and life insurance for employees and your family members. 
• 32 working days of paid annual leave and sick leave. 

About the Role 

The Customer Support Lead is responsible for leading the intake, validation, prioritization, and resolution tracking of all incoming customer support tickets related to bugs, system errors, and user questions. 

This role ensures that customer-reported issues are properly documented, reproducible, prioritized by business criticality, and efficiently transferred to the development team. The position acts as the operational bridge between Customers and Engineering, ensuring high-quality issue handling and transparent communication. 

The role does not own feature requests or roadmap prioritization. 

Key Responsibilities 

Ticket Intake & Validation 

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions). 
• Ensure tickets contain sufficient information to identify and reproduce the issue. 
• Reproduce reported bugs when possible. 
• Request missing information from customers when required. 
• Reject or reclassify invalid or non-reproducible tickets. 

Prioritization & Classification 

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor). 
• Assess business impact (single user vs. multi-region issue). 
• Detect and escalate critical incidents immediately. 
• Group duplicate or related tickets into consolidated requests. 
• Ensure clear and structured documentation before sending to development. 

Engineering Coordination 

• Transfer validated tickets to the development team. 
• Provide clear reproduction steps and technical context. 
• Clarify engineering questions related to customer cases. 
• Monitor progress of bug fixes. 
• Ensure tickets are updated and statuses reflect real progress. 

Incident & Escalation Management 

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners). 
• Support structured incident handling when needed. 
• Ensure customers receive timely updates on high-impact issues. 
• Maintain visibility of open high-priority cases. 

Process Governance & Quality Control 

• Maintain high standards for ticket quality and documentation. 
• Define and improve ticket handling workflows. 
• Establish and maintain severity classification standards. 
• Track recurring issue patterns. 
• Identify systemic quality problems and suggest preventive actions. 

What This Role Does NOT Own 

• Feature request prioritization 
• Product roadmap decisions 
• Commercial or customer success targets 
• Development team management 

Required Skills and Qualifications 

Experience 

• 5+ years in SaaS support, technical support, or platform operations 
• Experience working closely with engineering teams 
• Experience handling bug triage and reproduction 
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

Skills 

• Strong analytical and problem-solving skills 
• Ability to reproduce technical issues 
• Clear written communication 
• Structured thinking and prioritization capability 
• High attention to detail 

• Calm and organized under pressure 

   

Nice to Have 

• Experience with APIs, logs, data structures 
• Experience in digital agriculture / farm management systems 
• Understanding of incident management processes (ITIL-style helpful but not required) 

Key KPIs 

You may want to define measurable targets such as: 

• % of tickets validated before sending to dev 
• Time to first response 
• Time to reproduction 
• Time to severity classification 
• Reduction of duplicate tickets 
• SLA compliance rate 
• Stakeholder satisfaction (internal + external) 

 The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• An environment where you need to seek and implement unique solutions.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and your family members.  
• 32 working days of paid annual leave and sick leave. 

About the Role  

The Product Manager for the Farm Management System (FMS) is responsible for translating strategic objectives and diverse stakeholder needs into clear, structured, and implementable software requirements.  

This role operates at the intersection of:  

• Global product strategy  
• Regional commercial needs  
• Large grower requirements  
• Engineering constraints  
• Integration partners (machinery, satellite, APIs)  

Approximately 70% of the role is focused on writing and maintaining high-quality software requirements, ensuring clarity, feasibility, and alignment with long-term product direction.  

This is a highly structured, detail-oriented product role with strong emphasis on prioritisation, scope control, and execution excellence.  

Key Responsibilities 

Feature Intake & Stakeholder Management  

• Collect feature requests from:  
• Commercial units (CUs)  
• Large growers  
• CP / Seeds business units  
• Customer success  
• Engineering  
• Integration partners  
• Clarify problem statements and expected business outcomes  
• Challenge unclear or misaligned requests  
• Identify overlaps, duplication, and local customizations  

Deliverable:  

• Structured feature intake documentation  

• Clear problem framing before development discussion 

   

Prioritisation & Strategic Alignment  

• Evaluate requests based on:  
• Strategic fit with FMS roadmap  
• Revenue impact  
• Adoption impact  
• Technical complexity  
• Global scalability  
• Regulatory / country constraints  
• Maintain and continuously refine prioritisation frameworks (e.g., RICE, Value vs Effort, Strategic Fit scoring)  
• Protect roadmap integrity against reactive feature creep  

Deliverable:  

• Transparent prioritisation model  
• Quarterly roadmap aligned with global product strategy  
• Executive-ready justification of decisions  

Software Requirements Definition (Primary Focus ~70%)  

The core of the role.  

• Translate approved features into:  
• Clear functional requirements  
• Non-functional requirements  
• Acceptance criteria  
• User flows  
• Edge cases  
• Define system behavior across:  
• Web  
• Mobile  
• API  
• Integrations (e.g., machinery, satellite, telematics)  
• Collaborate closely with UX to ensure usability consistency  
• Ensure alignment with architecture and technical constraints  
• Maintain structured documentation (e.g., Jira, Confluence, PRDs)  

Deliverable:  

• High-quality Product Requirement Documents (PRDs)  
• Detailed user stories with acceptance criteria  
• Reduced ambiguity for engineering teams  
• Minimal rework due to unclear specs  

Success metric:  

• Low development rework rate  
• Clear estimation cycles  
• Predictable delivery  

Cross-Functional Delivery Support  

• Work closely with:  
• Engineering  
• UX  
• Data science  
• DevOps  
• Integration teams  
• Participate in backlog grooming, sprint planning, and refinement  
• Clarify requirements during implementation  
• Validate feature behavior before release  

Deliverable:  

• High implementation clarity  
• Reduced requirement interpretation gaps  

Product Governance & Scalability  

• Ensure global consistency across countries  
• Avoid fragmentation of FMS core  
• Promote reusable, scalable feature design  
• Drive modular architecture thinking  

Required Skills and Qualifications 

Product Skills  

• Strong experience writing detailed software requirements  
• Experience in complex SaaS platforms  
• Ability to structure ambiguous inputs into precise specifications  
• Strong backlog management discipline  

• Advanced prioritisation and scope control capability  

   

Technical Understanding  

• Understanding of:  
• APIs  
• Data flows  
• Integrations  
• Enterprise SaaS architectures  

• Ability to discuss technical trade-offs with engineering  

   

Stakeholder Management  

• Comfortable handling conflicting requests  
• Able to say “no” with structured justification  

• Strong executive communication  

   

Domain Knowledge (Preferred)  

• Farm Management Systems / ERP  
• Agronomy workflows  
• Machinery integrations  
• Telematics  
• Enterprise growers  

The Company Offers  

Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.   

• Annual performance bonus scheme.   
• Career growth opportunities.   
• An environment where you need to seek and implement unique solutions.   
• Training and development programs.   
• Young and dynamic team with a friendly and open culture.   
• Health and life insurance for employees and your family members.   
• 32 working days of paid annual leave and sick leave. 

About the Role 

We are looking for a Product Designer to create intuitive, user-centered digital solutions that help farmers and agribusinesses make better decisions. Our digital product aims to simplify complex agricultural data into actionable insights, making UX design a central element of the product lifecycle. 

Key Responsibilities 

User Research & Insights 

• Conduct qualitative and quantitative user research (interviews, surveys, analytics) to understand user goals, pain points, and workflows. 
• Translate research insights into actionable artifacts and clearly defined product and UX requirements.  
• Contribute to product hypothesis definition and strategic decision-making. 

Interaction & Visual Design 

• Design end-to-end user experiences across web and mobile platforms. 
• Create user flows, mockups, and high-fidelity UI designs. 
• Ensure designs are intuitive, visually consistent, accessible, and aligned with the company’s design standards.  

Prototyping & Validation 

• Build interactive prototypes to validate product hypotheses. 
• Conduct usability testing and synthesize findings. 
• Iterate based on user feedback, analytics, and stakeholder input.  

Collaboration 

• Work closely with developers, and agronomy experts to integrate UX design into product implementation. 
• Support development teams with design handover and QA of user flows.  

Design Systems 

• Contribute to and maintain scalable design systems. 
• Extend reusable components across web and mobile platforms. 
• Ensure a cohesive experience across the entire product ecosystem.

Usability & Performance 

• Track user behavior and product metrics to evaluate usability and improve user engagement.  

Required Skills and Qualifications 

• UX/UI Design tools: Figma, AI, etc.  
• Research methods: Usability testing, user interviews, analytics analysis.  
• Prototyping: Low- and high-fidelity interactive prototypes.  
• Design systems: Ability to maintain and extend reusable design components.  
• Communication: Strong collaboration across local and global teams. 
• English: Strong verbal communication skills with the ability to communicate clearly and confidently. 
• 3–5+ years of professional UX/UI design experience (product design preferred).  
• Portfolio showcasing UX process (research → ideation → prototyping → delivery).   

What You’d Work On 

Users of Cropwise Operations range from farmers and farm managers to agronomists and retailers. Product designers help bridge complex agronomic data into clear, actionable user experiences — especially in mobile and web applications that support farm management, product analysis, and decision-making.  

The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• An environment where you need to seek and implement unique solutions.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and your family members.  
• 32 working days of paid annual leave and sick leave. 

We are looking for a Manager with experience managing technology projects related to precision agriculture and digital tools for the agro-industrial sector. This role focuses on coordinating the implementation, adoption, and support of agricultural digital platforms across multiple countries and multicultural teams, ensuring technical, operational, and commercial success.

Key Responsibilities

• Lead the implementation of agricultural digital solutions (e.g., crop monitoring platforms, season planning tools, IoT sensors, analytics models).
• Manage end-to-end project delivery: planning, execution, monitoring, deadlines, and deliverables.
• Coordinate cross-functional teams (IT, product, sales, agronomy, support).
• Ensure accurate data integration: maps, sensors, satellite imagery, weather stations, machinery data, etc.
• Serve as the primary interface between agricultural clients (growers, distributors, agronomists) and internal development teams.
• Prepare and deliver presentations, trainings, and product demos in multiple languages.
• Document processes, track progress, and manage project risks.
• Drive product adoption by monitoring usage KPIs and user satisfaction.
• Oversee pilot tests, onboarding, and support throughout the first agricultural seasons.
• Manage client expectations, project timelines, and commercial commitments.

Technical Competencies

• Experience working with digital software, CRMs, and project management tools.
• Ability to translate agronomic needs into clear technical requirements.
• Understanding of precision agriculture, GIS, satellite imagery, remote sensing, or agri-IoT is a plus. 

Soft Skills

• Excellent communication and presentation skills in multiple languages.
• Ability to work in multicultural and remote environments.
• Strong organization, accuracy, and attention to detail.
• Analytical thinking and problem-solving capabilities.

• Flexibility to adapt to agricultural cycles, seasons, and rural operational realities.

   

Languages

• Fluency in English and Ukrainian plus at least one additional language (e.g., Spanish, Portuguese), depending on the region.

   

Education

• Degree in Agronomy, Project Management, Information Technology, or related fields.
• Certifications such as PMP, PRINCE2, or Scrum Master are a plus.

The Company Offers 

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.  
• Annual performance bonus scheme.  
• Career growth opportunities.  
• Training and development programs.  
• Young and dynamic team with a friendly and open culture.  
• Health and life insurance for employees and their family members.  
• 32 working days of paid annual leave and paid sick leave.