Coreblocks

Go Backend Engineer (Fintech)

📍 Work setup: Remote | Hybrid | 

🕓 Schedule: Full-time | 

💼 Experience: 6+ years

About the Company:
This is a Neobank project focused on delivering innovative financial products in both fiat money and cryptocurrency domains. You’ll be part of a team building modern fintech solutions that combine traditional banking with digital assets.

Join a fast-growing fintech startup where you’ll have a direct impact on system architecture, scalability, and performance for platforms handling large volumes of data.

Key Responsibilities:

• Design and develop high-load microservices
• Build data pipelines and storage solutions
• Work with message queues, asynchronous tasks, data streams, and data lakes
• Write unit and integration tests
• Improve performance and optimize resource usage
• Take part in architectural discussions and decisions

• Maintain and support production systems

   

Tech Stack:

• Languages: Go (mandatory), TypeScript (nice to have)
• Databases & Storage: PostgreSQL, Redis, Kafka, ClickHouse
• Communication: gRPC, HTTP, RabbitMQ, Kafka
• Infrastructure: Docker, Kubernetes, Flux
• DevOps tools: Terraform, Helm (optional)
• Monitoring: Prometheus, Grafana, Loki

Requirements:

• 4+ years of hands-on Go development experience
• Solid knowledge of microservices architecture
• Background in DWH systems or data pipelines
• Experience with message brokers and queue systems
• Strong understanding of concurrency and goroutines
• Skills in designing and scaling distributed systems
• Ability to analyze existing code and maintain legacy solutions
• Proficiency with Git and Docker
• Experience working with PostgreSQL and Redis
• English level: B2 or higher

Nice to Have:

• Background in blockchain infrastructure
• Knowledge of JavaScript / TypeScript
• Experience with clustering and replication in distributed environments

Role Overview

We’re looking for a proactive Junior Product Specialist / Associate Product Manager to help shape and execute the Customer Support experience within our fintech ecosystem. You’ll be working closely with the Product Manager, development teams, and Support Operations to ensure our users receive smooth, efficient, and scalable service across all support channels.

Key Responsibilities

• Partner with the Product Manager to define and roll out initiatives that enhance Customer Support processes and tools.
• Carry out research and analysis on customer journeys, self-service performance, and agent productivity—gathering feedback, identifying pain points, and translating insights into actionable improvements.
• Review and refine product requirements and user stories to ensure they are clear, testable, and aligned with business goals.
• Keep the product backlog up to date in Jira: track tasks, support sprint planning, and coordinate with various teams to maintain alignment.
• Produce high-quality documentation including process maps, product notes, diagrams, and meeting summaries to improve internal communication and transparency.
• Support day-to-day collaboration with engineers and support specialists—clarifying requirements, resolving operational queries, and keeping Confluence documentation current.
• Conduct light research on data, markets, and competitor solutions to help inform product strategy and feature prioritization.
• Assist in turning business goals into actionable development tasks and ensure alignment between technical and non-technical stakeholders.

What We’re Looking For

• 1–2 years of experience in a Product or Business Analysis role (Associate PM, Product Owner, Product Coordinator, or similar) within fintech, SaaS, or tech environments.
• Working knowledge of Customer Support systems and principles such as ticket routing, automation, and service-level metrics.
• Understanding of data privacy and compliance regulations (especially GDPR).
• Excellent organizational and analytical abilities with experience managing multiple workstreams simultaneously.
• Ability to structure and visualize complex data—creating flowcharts, diagrams, and other visual documentation.
• Practical experience using Jira and Confluence for backlog and documentation management.
• Familiarity with Agile frameworks and product development cycles.
• Strong command of English (written and spoken, at least B1 level).
• A methodical, product-oriented thinker who pays close attention to details and continuously looks for ways to optimize processes.

About the Role
We are looking for a proactive and organized professional to support the Product Manager in enhancing and executing our customer support strategy across fintech products. You will assist with research, documentation, backlog management, and translating business requirements into actionable technical tasks.

Daily Responsibilities

• Collaborate with the Product Manager to improve customer support processes and implement new initiatives.
• Analyze the customer journey, agent performance, and self-service effectiveness; collect, structure, and interpret feedback to prioritize product features.
• Review user stories, refine acceptance criteria, and ensure clarity for development teams.
• Maintain the product backlog in Jira, track sprint tasks, and coordinate with cross-functional teams to ensure alignment.
• Prepare clear documentation, including customer flow diagrams, meeting notes, and visual artifacts to support team communication.
• Assist developers and support teams with operational queries and keep Confluence documentation up to date.
• Conduct light research on data, market trends, and competitors to support informed product decisions.

• Work with engineering and support operations teams to translate business requirements into technical tasks.

   

Candidate Requirements

• 1–2 years of experience as an Associate Product Manager, Product Owner, Business Analyst, or Product Coordinator, preferably in fintech, SaaS, or tech-driven products.
• Understanding of omnichannel support principles: ticket routing, automation, and SLA considerations.
• Awareness of European data privacy regulations (e.g., GDPR).
• Strong analytical and organizational skills, able to handle multiple research and documentation tasks simultaneously.
• Proficiency in interpreting customer feedback and metrics.
• Experience creating visual artifacts, such as diagrams, flowcharts, and process maps.
• Hands-on experience with Jira and Confluence for backlog and documentation management.
• Familiarity with Agile delivery processes and user story documentation.
• Strong written and verbal communication skills in English (minimum B1).

• Product-oriented mindset with attention to detail and a structured approach to problem-solving.

   

Nice to Have

• Experience with Zendesk, Salesforce Service Cloud, or similar customer support platforms.
• Hands-on use of automation tools (e.g., Intercom, conversational AI bots) for workflow optimization.
• Basic knowledge of SQL or data visualization tools for analyzing support metrics.

Key Responsibilities

• Gather, document, and maintain business and technical requirements for KYC, KYT, AML, and Fraud Monitoring tools.
• Analyze customer onboarding journeys and optimize verification and AML screening processes using tools like Sumsub, ComplyAdvantage, Crystal.
• Establish compliance automation rules and thresholds, including transaction limits, sanction lists, and PEP checks.
• Design and implement CRM workflows to support Compliance and Customer Support, covering ticketing, case management, and audit trails.
• Evaluate and participate in third-party provider integrations for KYC, AML, and fraud monitoring.
• Keep documentation up-to-date in Confluence, manage backlog and project progress in Jira, and ensure consistent communication across stakeholders.
• Collaborate closely with Compliance Officers to ensure system operations meet internal policies and regulatory standards (EU & UAE).

Requirements

• 3+ years of experience as a Senior Business Analyst in fintech, neobanks, or crypto/fiat payment environments.
• Hands-on experience with KYC / AML / KYT systems (e.g., Sumsub, Crystal, Chainalysis, ComplyAdvantage).
• Strong understanding of compliance workflows: onboarding, ongoing monitoring, sanctions screening, and risk management.
• Experience with CRM and back-office systems, including building logical flows, permissions, stages, and ticketing structures.
• Ability to translate complex business requirements into actionable technical tasks.
• Knowledge of transaction monitoring rules, thresholds, and best practices in regulatory frameworks (EU / VARA / FATF).
• Proficiency in documentation and modeling techniques (BPMN, UML), writing user stories, and defining acceptance criteria.
• Experience working in Agile/startup environments with cross-functional teams.
• Proficient with Jira, Confluence, Miro, Figma, Excel/Sheets.
• Strong stakeholder management, communication, and facilitation skills.
• English proficiency at Upper-Intermediate level or higher.