Convertix.io

Customer Support Specialist – Convertix.io

We're looking for a Customer Support Specialist to provide exceptional support to our users and ensure a great customer experience.

Responsibilities:

• Respond to customer inquiries via chat and email.
• Resolve customer issues and troubleshoot common problems.
• Escalate technical issues to the development team when needed.
• Assist with customer onboarding and product guidance.
• Document recurring issues and customer feedback.

• Help maintain support documentation and FAQs.

   

Requirements:

• Excellent written and verbal communication skills.
• Experience in customer support or a similar role.
• Strong problem-solving and organizational skills.
• Customer-focused attitude with attention to detail.
• Experience with SaaS products or support platforms is a plus.