CLUST

We are launching a new product in the Tier-1 market and are assembling a powerful team. This job is an opportunity to create a project from scratch, realise your vision, set up processes, and get a remarkable case.

We seek a Product Payment Manager to help us create a user-centred product.

What to expect:
— A white-niche product that positively impacts well-being and enhances daily routines.
— Flat hierarchy for quick decision-making with direct reporting to the CEO, providing a unique opportunity to influence product strategy and shape the future of the payment ecosystem.
— An engaging, supportive environment, where management fosters creativity and innovation.
— Fast-track career growth with the potential to lead the Payment department, as we actively scale this direction.
— Collaboration with Tier 1 payment providers, ensuring top-tier partnerships and seamless global transactions.
— A data-driven approach, grounded in research, enabling informed strategic decisions.
 

What you will do:

— Develop and optimise billing processes from scratch, ensuring scalability and efficiency in line with the company’s financial goals and operational needs.

— Build and maintain strong relationships with payment providers, banks, and external partners to ensure seamless transaction processing.

— Design and document payment workflows to enhance invoicing, payment processing, and reporting efficiency.

— Integrate and manage global payment systems, including Stripe, PayPal, and other third-party payment gateways.

— Ensure regulatory compliance by collaborating with legal and finance teams while implementing fraud prevention measures to mitigate risks and chargebacks.

— Oversee product-driven payment processes, including checkout design, the complete user journey from landing page to payment and product usage, as well as target audience analysis.

— Analyse billing data, monitor key metrics, identify payment decline reasons, and uncover trends to drive informed decision-making.

— Work closely with finance, product, and engineering teams to align payment processes with overall business objectives.

— Proactively address billing-related issues to maintain operational efficiency and enhance customer satisfaction.

About you:
— 4+ years of experience in billing and payment processes, including working with subscription-based B2C businesses.

— Proven track record of launching and managing new payment methods, taking full ownership of the process (without a technical background requirement).

— Hands-on experience in A/B testing to assess and optimize the adoption of new payment methods, ensuring seamless integration and maximizing conversion rates.

— Deep expertise in global payment systems such as Stripe, PayPal, and others, ensuring smooth transaction processing.

— Experience in obtaining a Merchant ID in Tier-1 markets or, at a minimum, working with relevant regions.

— Strong business development skills, including the ability to negotiate with payment providers and optimize billing strategies to drive growth.

— Proficiency in tracking payment metrics, analyzing performance trends, and identifying reasons for transaction declines.

— Experience in handling payment disputes, with the ability to design and implement effective dispute resolution strategies.

— Ability to thrive in a dynamic, fast-paced environment, ensuring billing operations are effectively aligned with business objectives.

— Excellent communication and stakeholder management skills, with the ability to collaborate seamlessly across teams and external partners.

— Proficient in English.
 

What We Offer:

— Fully remote work with the flexibility to work from anywhere.

— Flexible schedule to suit your productivity peaks.

— Standard benefits package, including vacations, sick leaves, etc.
— Advocacy support for professional and personal matters.

— Access to a corporate library with valuable resources for growth.
— A bonus system may be considered for this role.
 

If you’re looking for the opportunity to contribute to the development of innovative products, using cutting-edge technologies, join us!

CLUST is a venture builder where successful businesses grow.

Young entrepreneurs launch and scale projects within our ecosystem, and specialised professionals realise their professional potential. We aim to work with talented entrepreneurs to learn and turn great ideas into profitable businesses.

We are launching a new product in the Tier-1 market and are assembling a powerful team. This job is an opportunity to create a project from scratch, realise your vision, set up processes, and get a remarkable case.

We seek a Head of Payment to help us create a user-centred product.

What to expect:
— A white-niche product that has a positive impact on well-being and our daily routine.
— Collaboration with Tier 1 payment providers, ensuring top-tier partnerships and seamless global transactions.
— Flat hierarchy for quick decision-making with direct reporting to the CEO, providing a unique opportunity to influence product strategy and shape the future of the payment ecosystem.
— An engaging, supportive environment with management that fuels creativity and innovation.
— A data-driven approach grounded in thorough research.

What you will do:

— Define and execute the global payment strategy, ensuring scalability, efficiency, and alignment with the company’s financial and business objectives.

— Oversee and optimise end-to-end billing operations, setting up robust processes from scratch and driving continuous improvements to maximize efficiency.
— Build and lead a high-performing payment team over time, starting as an individual contributor and gradually expanding the team as the business scales, fostering a culture of innovation, collaboration, and accountability.

— Establish and nurture strategic partnerships with payment providers, banks, and key industry stakeholders to secure the best commercial terms and ensure seamless transactions.

— Drive innovation in payment methods and infrastructure, identifying and implementing new technologies, alternative payment solutions, and industry best practices.

— Ensure regulatory compliance and risk management, collaborating with legal, finance, and compliance teams to mitigate fraud, reduce chargebacks, and adhere to global payment regulations.

— Oversee the integration and optimization of global payment systems, including Stripe, PayPal, and other third-party payment gateways, ensuring seamless transaction processing.

— Lead the development of advanced billing workflows, streamlining invoicing, payment processing, and reporting to improve operational efficiency and financial transparency.

— Optimise product-focused payment experiences, overseeing checkout design, full user flow from landing page to payment, and data-driven improvements to enhance conversion rates.

— Leverage data analytics to drive payment performance, tracking key metrics, analysing transaction trends, and identifying opportunities to reduce payment failures and improve revenue recognition.

— Collaborate closely with executive leadership and cross-functional teams, ensuring payment operations support overall business objectives and contribute to company growth.

— Proactively identify and resolve payment-related challenges, implementing scalable solutions to enhance operational efficiency and customer satisfaction.

About you:
— 5+ years of experience in billing, payments, and financial operations, with a background in subscription-based B2C businesses.

— Proven expertise in designing and scaling billing processes from the ground up, ensuring efficiency, compliance, and long-term scalability.

— Deep knowledge of global payment ecosystems, including experience with leading payment providers such as Stripe, PayPal, and other third-party gateways.

— Strong business development and negotiation skills, with the ability to establish and optimise partnerships with payment providers to drive cost efficiency and revenue growth.

— Comprehensive understanding of payment infrastructure, including Merchant Accounts, Payment Gateways, Payment Processors, and key payment performance metrics.

— Strategic, data-driven mindset, with the ability to analyze payment trends, optimize conversion rates, and leverage insights for informed decision-making and business expansion.

— Ability to drive innovation in payment solutions, identifying emerging trends and implementing new payment methods to enhance user experience and operational efficiency.

— Proven experience in risk management and regulatory compliance, ensuring adherence to financial regulations and fraud prevention best practices.

— Excellent leadership, communication, and stakeholder management skills, with the ability to collaborate effectively across cross-functional teams and external partners.

— Good command of English, with strong professional communication skills.

What we offer:

— Fully remote work with the flexibility to work from anywhere.

— Flexible schedule to suit your productivity peaks.

— Standard benefits package, including vacations, sick leaves, etc.
— Advocacy support for professional and personal matters.

— Access to a corporate library with valuable resources for growth.
— A bonus system may be considered for this role.
 

If you’re looking for the opportunity to contribute to the development of innovative products, using cutting-edge technologies, join us!

We are launching a new product in the Tier-1 market and are assembling a powerful team. This job is an opportunity to create a project from scratch, realise your vision, set up processes, and get a remarkable case.

We seek a Senior Billing Specialist to help us create a user-centred product.

What to expect:
— A white-niche product that positively impacts well-being and enhances daily routines.
— Flat hierarchy for quick decision-making with direct reporting to the CEO, providing a unique opportunity to influence product strategy and shape the future of the payment ecosystem.
— An engaging, supportive environment, where management fosters creativity and innovation.
— Fast-track career growth with the potential to lead the Payment department, as we actively scale this direction.
— Collaboration with Tier 1 payment providers, ensuring top-tier partnerships and seamless global transactions.
— A data-driven approach, grounded in research, enabling informed strategic decisions.

What you will do:

— Set up and optimize billing processes from scratch, ensuring scalability and efficiency, aligning them with company needs and financial objectives.

— Establish and maintain strong partnerships with payment providers, banks, and external stakeholders for smooth transactions.

— Develop and document billing workflows to streamline invoicing, payment processing, and reporting.

— Integrate and oversee global payment systems, including Stripe, PayPal, and other third-party gateways.

— Ensure regulatory compliance by collaborating with legal and finance teams while implementing fraud prevention measures to minimise risks and chargebacks.

— Manage product-focused billing processes, including checkout design, full user flow from landing page to payment and product usage, as well as target audience research.

— Analyse billing data, track key metrics, decline reasons and identify trends to drive informed decision-making.

— Work closely with finance, product, and engineering teams to align billing processes with overall business goals.

— Proactively resolve billing issues to maintain operational efficiency and customer satisfaction.

About you:
— 5+ years of experience in billing and product processes, including subscription-based B2C businesses.

— Proven experience in launching and managing new payment methods, acting as the owner of the process (not a technical specialist).

— Experience in utilising A/B testing to evaluate and optimise the adoption of new payment methods, ensuring seamless integration and maximising conversion rates.

— Expertise in working with global payment systems (Stripe, PayPal, etc) and ensuring seamless transaction management.

— Experience in opening a Merchant ID in Tier-1 geos or, at least, working with related regions.

— Strong business development experience, including the ability to negotiate with payment providers and optimize billing strategies for growth.

— Proven experience in tracking key payment metrics, analysing performance trends and decline reasons.

— Experience in managing payment disputes, with an ability to develop and implement dispute resolution methodologies.

— Ability to thrive in a fast-paced, collaborative environment, effectively aligning billing operations with business objectives.

— Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and external partners.

— Good command of English.

What we offer:

— Fully remote work with the flexibility to work from anywhere.

— Flexible schedule to suit your productivity peaks.

— Standard benefits package, including vacations, sick leaves, etc.
— Advocacy support for professional and personal matters.

— Access to a corporate library with valuable resources for growth.
— A bonus system may be considered for this role.
 

If you’re looking for the opportunity to contribute to the development of innovative products using cutting-edge technologies, join us!

CLUST — екосистема для зростання ІТ-продуктів. Ми працюємо у форматі venture builder. Супроводжуємо фаундерів на всіх етапах розвитку: від валідації ідеї стартапу — до масштабування та виходу на світові ринки.
 

➡ Всередині нашої екосистеми фаундери можуть створювати ІТ-продукти з нуля, користуючись напрацьованими методологіями, бізнес-нетворкінгом, операційною та юридичною підтримкою.

➡ Також ми допомагаємо працюючим українським ІТ-бізнесам вийти на ринки Європи, Азії, Латинської Америки та США. 

Оцінюємо ризики, допомагаємо знайти локальну команду й налагодити процеси.

Для розширення аналітичної команди дружнього проєкту шукаємо Senior Data Analyst, який допоможе шукати та вирішувати проблеми продукту за допомогою даних. Він працюватиме в парі з Data Engineer та продуктовою, маркетинг або платіжною командами.

Що треба буде робити?

• Дослідження ефективності впровадження продуктових фіч та інших змін у проєкті.
• Пошук аномалій у даних і виявлення причинно-наслідкових зв’язків.
• Виконання запитів команди продукту, включно з аналітичними завданнями та звітами.
• Проведення A/B тестів для оцінювання впливу змін на ключові показники.
• Участь у розробці та поліпшенні систем веб-аналітики та поведінкової аналітики.
• Постановка завдань для дата-інженерів з метою створення нових агрегованих таблиць і оптимізації роботи з даними.

• Постановка завдань розробникам для доопрацювання функціоналу, пов’язаного з проведенням A/B тестів.

   

1. Загальний досвід:

• 4+ роки досвіду роботи на позиції Data Analyst, Product Analyst, Marketing Analyst або аналогічних ролях.
• Вища освіта у сфері економіки/ фінансів/ математичного аналізу, прикладної математики/ статистики/комп’ютерних наук/інженерії даних.
   

2. Технічні навички:

• Впевнене володіння SQL для роботи з великими обсягами даних і написання складних вкладених запитів.
• Знання Python або R для аналізу даних, моделювання та проведення експериментів.
• Досвід роботи з BI-інструментами (наприклад, Tableau, Power BI, Looker).
• Розуміння принципів роботи систем веб-аналітики (Google Analytics/ GTM/Posthog) і практичний досвід впровадження.
• Досвід взаємодії з дата-інженерами для побудови нових схем і таблиць у БД.
   

3. Навички роботи з A/B тестами:

• Знання методології A/B тестування, включно зі статистичними підходами до аналізу (t-test, z-test, перевірка гіпотез).
• Досвід постановки, проведення та інтерпретації результатів експериментів.
   

4. Аналітичні навички:

• Здатність знаходити аномалії в даних і досліджувати причинно-наслідкові зв’язки.
• Уміння інтерпретувати дані та формулювати практичні рекомендації для команди продукту.
   

5. Комунікаційні навички:

• Досвід взаємодії з продуктовою і розробницькою командами, чітка постановка завдань для дата-інженерів і розробників
   

Буде плюсом:

• Знання маркетингової та продуктової аналітики.
• Досвід роботи з системами Posthog, Firebase.
   

Коротко про умови:

• Дистанційна робота з будь-якої точки світу та гнучкий графік. Працюй там, де тобі зручно та досягай важливих результатів.
• Бенефіти: оплачувані відпустки, лікарняні, навчання та професійний розвиток. Ми розуміємо, важливість відпочинку та хобі для продуктивної роботи. 
• Команда професіоналів, які створюють продукти, що задають нові стандарти. Зі своїм продуктом плануємо стати трендсетерами ринку та встановити нові правила гри.
  
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