Cleveroad

Cleveroad invites a motivated specialist to join the Cleveroad Business Analysis Community, so that to become an important part of our team.

Join our team! We really believe that you will make a valuable contribution to the mission of the Cleveroad Business Analysis Team!

We are committed to diversity, and encourage all qualified candidates to apply!

Essential:

- awareness of the Agile development methods and their approaching;

- experience working with business and data analysis tools

- great communication skills awareness of the nominal classification of non-functional requirements knowledge of standard notations: BPMN, UML;

- SMART requirements, INVEST user stories);

- understanding of project management methods (iterative and waterfall);

- establish responsible deadlines and personal work plans and manage time effectively;

- the ability to get the message across and relative to the audience;

- good knowledge of project lifecycle and delivery in a technical environment;

- understand project plans and ability to clearly articulate roles, project goals;

- Upper - intermediate English Level (desirable B1+);

- high levels of resilience, able to take input and direction to run with a task, works on own initiative.

Key responsibilities and accountabilities:

- take ownership of gathering and articulating user, business and technical requirements (both functional and non-functional), document accurately, to ensure all requirements that contribute to a business case and solution delivery are valid and traceable;

- managing the requirements and applying User Stories and Acceptance Criteria;

- elicitate, compose, complete, clarify and validate with the customer all requirements details against business needs end to end;

- collaborate and interact with the Client and Development team for solution design, and business justification to ensure there is a clear understanding of “what” change is being proposed and “why”;

- acquire in-depth knowledge of existing business processes and systems, documenting process models and task analysis, to identify areas for potential process improvement;

- build and maintain strong business relationships with all stakeholders and designated contacts, to share business system and domain knowledge;

- work closely with development Team and Client to provide project requirements updates, raising task blockers to facilitate business or technical decisions;

- work with business areas to define business benefits, creating Impact Maps and introducing measures to baseline, track and report progress against targets, to measure performance and values and analyze competitors;

- conduct demo sessions with Clients

Desirable:

- work experience at Discovery and Presale stages;

- awareness of Web/iOS/Android usability principles;

- work experience in the following areas: fintech, marketplace, health care;

- ability to work on several projects;

- experience with Jira, Confluence and other trackers understanding of client-server architecture.

Account Manager

We are seeking a highly motivated and customer-focused individual to join our team as an Account Manager. As a pivotal member of our organization, you will be responsible for building strong, long-term relationships with our clients, ensuring their satisfaction, and driving their success with our products and services. Your primary goal will be to exceed client expectations, increase retention rates, and foster growth opportunities.

As an Account Manager, you will work closely on existing accounts with the PM team and C-level executives to drive high quality results for existing accounts, focusing on customer satisfaction and mutual business growth.

What you’ll help us with:

- Facilitate Business growth of existing projects and accounts.

- Monitor Customers’ satisfaction, initiate and suggest areas of improvement.

- Detect customers’ business needs/goals/objectives and project success criteria.

- Ensuring efficient communication between clients and the team

- Providing proper onboarding for newly-engaged clients. Guide them through the journey with the company.

- Strategize and execute plans to increase client retention and expansion, ensuring long-term customer loyalty and satisfaction.

- Monitor contract expirations and proactively engage with clients for renewals. Identify upsell opportunities by understanding clients' evolving needs. Discover new business opportunities with both existing and former clients.

- Build solid referral streams, gathering testimonials and references.

- Build trustful and long-lasting relationships with Customers, expand the network.

Here’s the experience that will help you with the job:

- 3+ years experience in client-facing roles, such as Account Manager, Sales Manager, or similar positions.

- Experience working with B2B international clients in IT outsourcing.

- Proven ability to identify and capitalize on upsell and cross-sell opportunities.

- Strong ability to build and maintain relationships with clients, understanding their unique needs and objectives.

- Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical clients.

- Analytical mindset and proficiency in data analysis to derive insights and drive decision-making.

- Problem-solving skills and the ability to navigate complex client situations with diplomacy and tact.

- Emotional Intelligence, Customer-centric approach with a passion for delivering exceptional service.

- Self-organizational and result-oriented skills.

- English proficiency level: Upper-Intermediate or higher.

Will be a plus:

- Leadership experience.

- Understanding of software development processes and methodologies.

Our benefits:

- Flexible schedule with the ability to work remotely.

- Optimal social package.

- Full financial and legal support.

- Paid vacation and sick leaves.

- Professional and Personal Growth.

- Work with a team of professionals, C-level and the latest technologies.

- Individual development plan.

- Mentorship and guidance.

Hiring process:

- Іntro call with a recruiter.

- Interview with HRD.

- Interview with CEO.

- Оffer.