CareWise

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We’re looking for a Billing Support Specialist to ensure smooth payment operations, accurate refund processing, and proactive risk monitoring. In this role, you’ll be responsible for handling billing-related issues, investigating fraud signals, managing chargebacks, and monitoring transactions in real time. Your attention to detail and ability to make data-driven decisions will help minimize financial risks and maintain operational stability.
 

We are a well-coordinated team of 25+ professionals with extensive experience in delivering support, moderation, and payment operations services within the adult social discovery space.
 

What You’ll Do

• Review automated and manual refunds
• Analyze fraud alerts and ChargebackHelp signals, initiate additional refunds when needed
• Handle and analyze chargebacks (metrics, success rate)
• Monitor transactions in real time (Superset, Corefy) and work with payment providers on incident resolution
• Manage refund cases and support user retention in dispute scenarios
• Communicate with banks and payment providers regarding high-risk cases
• Perform chargeback reconciliation and investigate financial discrepancies
• Analyze high-value fraud cases
   

It’s all about you

• 1+ year of experience in Billing Support or Payments.
• Hands-on experience with refunds, payment systems, and chargebacks.
• Strong analytical skills and attention to detail.
• Experience with fraud detection and risk assessment tools is a plus.
• Ability to multitask and work with real-time data.
• Proficiency in written English (Upper Intermediate or higher) and fluent Ukrainian.
• Experience with Freshdesk or similar tools.
• Strong ownership mindset and decision-making skills.

What You Get

• Fully remote work from anywhere in the world (using your own equipment).
• Competitive salary with growth potential.
• Work schedule: 2/2 rotation. Evening shifts only: 18:00 - 02:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.
• Recognition and rewards for great results.

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Operations