Bswan AI

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can't match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.

Who We're Looking For

We're looking for a detail-oriented Operations Manager who will be the backbone of our daily operational process. You'll be responsible for data accuracy, active campaign monitoring, and vendor communication — making sure everything runs smoothly and any deviations are caught and resolved immediately.

Tasks

• Managing voice platform accounts: creating new ones, configuration, top-ups
• Communication with vendors (telephony, SMS): onboarding new ones, resolving issues with existing ones
• Working in the company's internal operations platform: data operations
• Client onboarding: creating client profiles in the platform, handing off the brief to the internal team
• Daily morning checklist control of active campaigns: comparing metrics against acceptable thresholds, checking client database uploads, confirming campaigns are running and haven't stopped, updating campaign statuses in the project management system
• Immediate escalation of deviations to the responsible manager
• Helping with monitoring and generation of Telegram accounts

Requirements

Must-have

• Accuracy with data. Transfers values between systems without errors, double-checks own work after filling in. Understands that one typo = a broken campaign.
• Execution discipline. Completes the daily checklist independently, at the same time, without reminders and without skipped items.
• Ability to compare fact against norm. Looks at a set of numbers and thresholds and spots what's out of range.
• Escalation reflex, not self-diagnosis. Sees a deviation → reports it immediately. Doesn't dig into it alone, doesn't hold onto it until end of day, isn't afraid to report bad news.
• Text communication as the primary work tool. Formulates requests briefly and clearly, runs several parallel chat threads without losing track.
• Persistence in driving an issue to resolution. With vendors: onboarding a new one, extracting an answer on an existing one. Doesn't stop at "they didn't respond."
• Learning agility. Picks up an unfamiliar interface or process from documentation and one walkthrough, then works independently.
• English B1, written.

Nice to Have

• Understanding of SIP trunking and telephony/SMS infrastructure is a plus.
• Experience communicating with vendors/providers.

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD + performance bonuses.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies. 

We are well-funded, ambitious, and building a team of top professionals.

We're looking for an Account Operations Manager to keep the infrastructure behind our campaigns running day to day. You'll manage voice platform and Telegram accounts, work with telephony and SMS vendors, onboard clients into our internal platform, and run the daily health check across all active campaigns.

Responsibilities

• Manage voice platform accounts: creating new ones, configuration, and topping up balances
• Generate and monitor Telegram accounts used in outreach campaigns
• Communicate with telephony and SMS vendors: onboarding new providers, resolving issues with existing ones
• Perform data operations in the company's internal operations platform
• Onboard clients: create client profiles in the platform and hand requirements over to the internal team
• Run the daily morning campaign check against a fixed checklist: compare metrics with acceptable thresholds, verify client base uploads, confirm campaigns are running and haven't stalled, update campaign statuses in the project management system
• Escalate any deviation to the responsible manager immediately

Requirements (Must-have)

• Accuracy with data — you move values between systems without errors and re-check yourself after entering them; you understand that one typo equals a broken campaign
• Execution discipline — you run the daily checklist yourself, at the same time every day, with no reminders and no skipped items
• Ability to compare actuals against a standard — you look at a set of numbers and thresholds and immediately see what's out of range
• Escalation reflex, not self-treatment — spotted a deviation, passed it on right away: no digging into it alone, no sitting on it until end of day, no fear of delivering bad news
• Written communication as your main working tool — you phrase a request briefly and clearly, run several messenger conversations in parallel, and don't lose threads
• Persistence until resolution — with vendors: getting a new one connected, getting an answer out of an existing one; "they didn't reply" is not where you stop
• Learning speed — you pick up an unfamiliar interface and process from documentation plus one walkthrough, then work independently
• English B1 (written)

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

About Us
We are a fast-growing and leading company in the AI Voice space for the iGaming industry. We replace inefficient manual processes with scalable, reliable, and high-performance AI technology. Our solutions are already used by 20+ brands across 8+ geographies. We are well-funded, ambitious, and building a team of top professionals.

We’re looking for a Backend Developer to build and maintain reliable backend services and integrations. You’ll work with TypeScript services, REST APIs, and cloud infrastructure, and help us deliver features through clean architecture, automated tests, and robust CI/CD pipelines.

Responsibilities

• Design, build, and maintain backend services using TypeScript
• Develop and document REST APIs and handle API integrations with external systems
• Work with MongoDB: data modeling, performance optimization, and query tuning
• Containerize and run services using Docker
• Improve reliability and delivery speed via CI/CD, version control best practices, and code reviews
• Apply OOP principles and maintain clean, scalable architecture
• Write and maintain automated tests (unit/integration) and ensure quality gates
• Deploy and operate services on AWS (e.g., EC2, S3, Lambda) and monitor production stability
• Implement and support workflow orchestration using Temporal or a similar workflow engine

Requirements (Must-have) 

• Strong experience with TypeScript
• Experience with Node.js
• Hands-on experience with MongoDB
• Confident with Docker
• Good knowledge of Git/GitHub and modern development workflows
• Experience with CI/CD pipelines
• Solid understanding of OOP and clean code practices
• Practical experience with automated testing
• Experience with REST APIs and third-party API integration
• Exposure to AWS services: EC2, S3, Lambda
• Experience with Temporal or a comparable workflow/orchestration engine
• Practical AI fluency: ability to use AI tools (e.g. Claude, Cursor, Copilot) as part of daily development workflow — for code generation, debugging, and documentation
• Experience collaborating in AI-augmented teams: comfortable working in environments where teammates actively use AI tools and share prompts, workflows, and outputs

What we offer 

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

Account Manager for AI Calls Startup 19.08.26

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can't match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.

Who We're Looking For

We are looking for an Account Manager who will own client results after the sale. You take the client over at kickoff and become their main point of contact: you design campaigns from our funnel library, own the campaign spec, interpret results, present reports, and prepare data-based briefs for the next launches. You work in a trio: a Coordinator handles data collection, statuses, and ops routine; Sales closes commercial deals — you own decisions and results.

About You

You come from Retention / CRM in iGaming and understand how player campaigns actually work: bonus mechanics, segmentation, reactivation logic. You read campaign analytics and turn numbers into decisions and next steps. You build warm, trusted relationships with clients and can defend your recommendations in English.

What Awaits You

A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. Transparent motivation tied directly to the value you create: bonus per launched campaign plus a recurring bonus per active brand on subscription. Clear processes, playbooks, and a funnel library from day one — and real room to grow as the department scales.

Responsibilities

• Own the client relationship after kickoff: onboarding call, regular syncs, main point of contact.
• Qualify each project and select the funnel and segment logic from our funnel library.
• Fill in the campaigns: segments, agent & SMS scripts and parameters, volumes, dates, alerts, postbacks.
• Own launched campaigns by result: interpret metric deviations, decide on pauses and changes.
• Check in with clients after launch: conversions visible on their side, traffic quality.
• Interpret campaign analytics, build reports present to clients.
• Prepare plan scaling of clients, brands to new geos, segments, etc.
• Escalate complex cases and needs for new funnels or scripts to the Retention Manager, with campaign data.

Requirements

• 2+ years in Retention / CRM / Account Management in iGaming, Gambling, or Betting — Retention or CRM Manager is the ideal background
• Understanding of retention mechanics: bonuses, segmentation, reactivation, player lifecycle.
• Confident with metrics: Reg→Dep conversion, LTV, GGR/NGR — plus campaign funnel metrics (answer/reach rate, conversion to deposit).
• Experience with CRM / campaign tools (Smartico, Optimove, Customer.io, or similar).
• Ability to turn analytics into recommendations and defend them to a client.
• English — confident working level.

Nice to Have

• Experience in a performance call center or with voice/SMS channels.
• Experience working alongside sales on account growth.

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD + performance bonuses.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.

About Us

We are a fast-growing and leading company in the AI Voice space for the iGaming industry. Our AI Voice & Messaging Player Activation Platform helps casino and betting operators turn registrations into deposits and reactivate inactive players — improving Reg→Dep conversion and player LTV at a scale human call centers can’t match. Our product is already used by 20+ brands across 8+ geographies. We are funded and building a team of top-tier talent.

Who We’re Looking For

We are looking for a hands-on Account Manager who will own day-to-day client relationships — from the first kickoff message through project preparation, launch, and beyond. You will be the client’s main point of contact: collecting everything needed to launch projects, keeping statuses under control, maintaining documentation, gathering feedback, and growing accounts through upsells — in tight collaboration with our delivery team.

About You

You have hands-on experience managing client accounts — ideally as a Support Affiliate Manager, Affiliate Manager, or in a similar client-facing role in iGaming. You are organized and structured, comfortable running many parallel client threads, and you keep nothing slipping through the cracks. You build warm, trusted relationships with clients and naturally spot opportunities to grow accounts.

What Awaits You

A high-intensity team where everyone is focused on results. No bureaucracy, no pointless rules, no slow teammates. An opportunity to earn without limits, directly tied to the value you create, with a transparent motivation system. Clear processes and playbooks from day one — and real room to grow into a senior account role as the department scales.

Responsibilities:

• Serve as the client’s main point of contact and manage the full communication cycle, especially during project preparation and launch stages.
• Collect and structure all necessary information from clients ahead of launches.
• Monitor and control project statuses at every stage, keeping both the client and the internal delivery team in sync.
• Fill in and maintain client-related documentation (project trackers, briefs, spreadsheets, reports) accurately and on time.
• Collect client feedback after launches, monitor satisfaction, and maintain a strong, ongoing client relationship.
• Identify and execute upsell opportunities: launching new projects for the client (new segments, funnels, GEOs) and scaling volumes on existing campaigns.
• Onboard clients to the platform
•  

Requirements

• 1–2+ years in a client-facing role in iGaming, Gambling, or Betting — Support Affiliate Manager experience is the ideal background; Account Management / Affiliate / Retention / CRM also fit.
• Experience managing B2B clients and running a full communication cycle.
• Strong self-organization and attention to detail: comfortable maintaining documents, trackers, and statuses across a high volume of parallel requests.
• Understanding of key iGaming metrics: ROI, LTV, GGR, NGR, Reg→Dep conversion.
• English — confident working level.
•  

Nice to Have

• Understanding of CPA / RevShare / Hybrid models and where they apply.
• Experience working with CRM tools (Customer.io, Smartico, Optimove, or similar).
• Experience in a performance call center or retention team.
•  

What we offer

• Fully remote work format and flexible working hours.
• Competitive salary pegged to USD.
• 24 days of paid vacation (sick leave, national, religious, and company holidays).
• A friendly communication culture and transparent processes.
• Dynamic work environment.
• Opportunities for professional development and career growth.
• No micromanagement — just trust, ownership, and freedom to experiment.