Broken Build

Ideal for early-career talent and career-switchers.

Responsibilities
 

• Lead front-line support. You’ll jump into chat, email, and live calls to gain insights from customer issues, convert blockers into quick wins, and keep our CSAT soaring.
• Craft self-serve knowledge. You’ll write and continuously refine knowledge-base articles and in-app tips that let users solve problems without waiting for help.
• Design magnetic education. You’ll script punchy tutorial videos, host onboarding webinars, and build step-by-step guides that turn curious sign-ups into confident power users.
• Turn data into roadmap wins. You’ll mine support trends and product analytics, package insights as clear user stories, and partner with Engineering, Design, and Marketing to ship features that solve real pain points.
• Champion the customer voice. You’ll represent user needs in sprint planning and backlog grooming, ensuring every release delivers measurable value.
• Own product growth & scale. As you ramp up, you’ll progressively assume full ownership of our live features—tracking usage, crushing regressions, and running experiments that lift activation, engagement, and ARR.

Must-Have Requirements
 

• Advanced/fluent English (C1, C1+) – you communicate effortlessly in writing and speech, with near-native vocabulary and confidence.
• Proven Scrum experience – hands-on participation in cross-functional teams and standard ceremonies (stand-ups, planning, reviews, retrospectives).
• Natural educator – you enjoy turning complex ideas into crisp docs, tutorials, or webinars that help users succeed.
• Product management training – completed recognised courses, certificates, or bootcamps.
• Technical foundation – degree (or equivalent knowledge) in Computer Science, Information Systems, or a related engineering field.

Skills That Make You Stand Out
 

• Scaled-Agile exposure (SAFe, LeSS, Nexus, etc.).
• Professional/technical blog or knowledge-sharing portfolio that showcases your writing voice and expertise.

Preferred Career Backgrounds
 

• Scrum Master → Product – our ideal transition profile.
• Delivery / Project Manager → Product – excellent fit.
• Business Analyst → Product – strong option.

Benefits:
 

• Remote-first work in a self-funded, sustainable Ukrainian product company.
• Be part of the team that creates apps used by Uber, Oracle, Boeing, Disney, Renault, US defense sector, etc.
• Master product management in a senior product team that follows a Continuous Product Discovery approach.
• Opportunity to conduct customer interviews with clients from 60+ countries.

Interview Stages:
 

1. Online Interview #1 (55 mins): A real-world problem-solving workshop with a Head of Product to assess your communication and collaboration skills.
2. Small Home Task: Write a concise article that showcases a compelling use case for an app in our portfolio. We’re looking for clarity, storytelling flair, and an eye for customer value.
3. Online Interview #2 (55 mins): Discuss feedback about the test task and your development plans as a product manager to determine alignment with company goals.

About Broken Build
 

We're a remote-first Ukrainian product company that creates B2B products sold in 60+ countries. Our products are apps for Atlassian Jira and Confluence, sold on the Atlassian Marketplace. We are a small founder-led company, so expect a fast pace, no bureaucracy, and a lot of freedom & responsibility in decision-making.
 

We have created 10+ applications for Jira and Confluence in the last six years.
 

Our products are used by 1,500+ companies worldwide, including NASA, Intel, Amazon, Apple, Disney, Mercedes, and Renault...
 

Our primary target audience is Agile Delivery Organisations and managers: Scrum Masters, Agile Project Managers, Agile Delivery Managers, Agile Program Managers, SAFe RTEs, etc.