Bringg

We’re hiring a Salesforce Engineer in Eastern Europe to join our scaling R&D organization.

We're looking for a talented Salesforce Engineer to help us scale and evolve our Salesforce-based shipping platform. The next Bringgster should be passionate about building reliable Salesforce applications and managed packages while working in a fast-paced, dynamic environment.

Our R&D Bringgsters face the challenges of supporting enterprise customers that rely on Salesforce-based logistics solutions and integrations with external carrier APIs. In this role, you will work on a complex Salesforce managed package, developing scalable architecture and integrations with shipping carriers and external services.

What you are expected to deliver (Responsibilities)

• Design, develop, and maintain Salesforce managed packages
• Develop Apex classes, triggers, and services for scalable business logic
• Build integrations between Salesforce and external APIs (shipping carriers, services, and internal platforms)
• Implement Apex REST services and external callouts
• Develop and maintain Salesforce UI components (Visualforce / Lightning / LWC, where relevant)
• Work with complex custom objects and configuration-driven functionality
• Ensure high unit test coverage and maintain production stability
• Troubleshoot production issues and improve the performance of existing package functionality
• Collaborate with engineers, product managers, and support teams across the company

• Participate in architecture discussions and propose scalable Salesforce solutions

   

What we expect you to Bringg (Requirements)

• 4+ years of experience in Salesforce development
• Strong experience with Apex development (classes, triggers, services)
• Hands-on experience developing Salesforce managed packages
• Package development experience:
  • Practical experience working with First-Generation Managed Packages (1GP)
  • Understanding of the AppExchange Security Review process
  • Understanding or hands-on experience with Second-Generation Managed Packages (2GP)
  • Understanding or experience with Unlocked Packages
• Salesforce platform expertise:
  • Experience with Salesforce APIs, Apex REST, and external integrations
  • Experience working with HTTP callouts and third-party APIs
  • Deep understanding of Salesforce data model, security model, and platform limits
  • Strong understanding of Bulkification principles in Salesforce
  • Strong debugging and troubleshooting skills in production environments
  • Ability to design scalable solutions within Salesforce platform constraints
• Developer tooling:
  • Experience with Salesforce CLI (SFDX)
  • Experience with Node.js tooling (NPM / NVM)
  • Experience working with Git-based workflows

Nice to have

• Experience integrating with logistics/shipping carrier APIs (FedEx, UPS, USPS, etc.)
• Experience working with Visualforce and Lightning Web Components
• Salesforce certifications (Platform Developer I/II or similar)
• Experience working with SaaS products and enterprise customers
• Experience in maintaining and upgrading existing Salesforce packages
• Ability to work in the second part of the day to have a bigger overlap with the US-based team

We offer you

• Ability to work both with the existing mature product and new components from scratch
• Paid vacation of 18 working days with additional holidays to the traditional ones
• Broad possibilities to learn new technologies evolve as an engineer and manager
• Zero bureaucracy
• A meetingless atmosphere
• Ability to share your knowledge across the team and outside
• Top-notch equipment and working conditions to make work comfortable
• Cozy and comfortable hybrid office once it is safe
• At corporate events and celebrations, we love to have fun :)

Bringg is building one of the most advanced online platforms in global e-commerce - a mission-critical SaaS system used by some of the world’s largest brands, handling millions of transactions every year.

Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to resolve technical and product issues, while communicating and building trust and relationships with large international customers.

Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)

What you will do:

• Handling both customer support and technical support questions from Bringg customers.
• Provide exceptional support services to both technical and non-technical users
• Deep investigation and root cause analysis into reported issues using a variety of tools
• Case management with multiple competing priorities and ensuring they are followed up correctly & promptly
• Escalating issues to R&D and reporting bugs
• Communicating and coordinating issues affecting customers
• Validating issues and performing functional testing to validate fixes that relate to cases
• Develop a strong understanding of Bringg and its components
• Understanding customer needs including relevant features and configuration requests
• Manage production incidents including communicating to internal and external stakeholders
• Reporting on customer performance and monitoring usage to assist with implementation and support activities
• Assist in knowledge transfer and documentation across the company and to our customers
• Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Skills / Experience Requirements

• 2+ years experience in L2 or L3 application support for Web & Mobile platforms
• Proven experience using SQL at an intermediate level
• Proven track record working with REST APIs
• High level of English (a must!) with both strong written and oral communication skills
• BS degree in Computer Science or related technical field (advantage)
• Customer-oriented with customer-facing experience
• Experience working in operationally critical environments in high-pressure situations
• Must be located in Ukraine