Bright Gaming

LuckyStart – CRM Manager

About LuckyStart

LuckyStart is a fast-growing digital marketing company bringing fun, innovative online casino experiences to the iGaming world. With our rapid expansion, we’re looking for a results-driven CRM Manager to elevate our brands and boost player engagement.

Role Overview

As our CRM Manager, you will execute and optimise LuckyStart Casino’s CRM strategy. You’ll build and launch marketing campaigns that grow retention, conversions, and customer value, while improving overall player experience. Data-driven thinking, continuous testing, and hands-on optimisation are key.

Responsibilities

• Plan and execute CRM campaigns that drive retention and conversion.
• Manage segmentation, targeting, and content delivery for Email/SMS/Push.
• Monitor performance, analyse results, and implement optimisations.
• Collaborate with content, design, and product teams to align player journeys.
• Build and manage player bonuses and ensure smooth operations.
• Write and proof CRM content (emails, SMS, push).
• Use CMS and campaign tools (including Customer.io) daily.

• Work with basic HTML/CSS to update templates.

   

Requirements

• 3+ years’ experience in CRM or Marketing Coordinator roles.
• Strong knowledge of online casino/iGaming products.
• Excellent English communication skills.
• Skilled in data handling and segmentation.
• Experience with Customer.io (must).
• Detail-oriented, proactive, and highly organised.
• Basic HTML/CSS editing abilities.

• Eager to learn and open to feedback.

   

What We Offer

• Fully remote work
• Flexible hours
• Performance-based bonuses
   

LuckyStart CRM Manager  

Who is LuckyStart?

 LuckyStart is a powerhouse of digital marketing specialists bringing fun online casino experiences to the online gambling world.
LuckyStart Casino provides players with an entertaining place to spend their time while being guided through the levels of the VIP program, receiving exciting bonuses as they go. With an ever growing digital presence in the casino world, we are looking for someone with a drive for results and success to take our brands to the next level.

Role Overview

 You will work closely with the team in helping to implement and enhance the overall CRM strategy for LuckyStart Casino. You will set up new marketing campaigns, aimed to increase the retention and conversion rates, along with improving customer value and engagement.

With CRM at the heart of the business, ongoing optimisation of campaigns to build and strengthen our loyal customer base should be at the front of your mind. This role will suit a motivated, organised and proactive and hands-on person wanting to be part of a fast paced digital business. You must have good communication skills and an eye for detail. You must be an enthusiast for data marketing, user experience and optimisation.

Responsibilities

●      Implement marketing campaigns aimed to improve retention       and conversion performance.

●      Design and create profitable promotions to increase player       engagement and revenues

●      Coordinate between different business owners in planning, designing, and executing the
marketing activities.

●      Monitor campaign performance and make recommendations for improvement.

●      Become an expert user of our campaign management tool

●      Generate and filter segmentation lists to prepare for execution of Email & SMS content.

●      Work with a Content Management Systems to set up site campaigns on desktop and mobile.

●      Daily work includes operating an admin system, analysing & reporting, testing, and HTML coding.

●      Meet daily deadlines and objectives in a fast-paced environment.

●      Liaise with content and design to align player promotions

●      Build and manage player bonuses, ensuring smooth running

●      Write player emails, push notifications and SMS

●      Live and breath customer journeys, from first visit all the way into the life cycle, implement tests and offer ways to improve it.

Requirements

●      At least 2-year experience as a CRM/ Marketing Coordinator

●      Hands on of Customer.io experience is a must 
●      Experience with Softswiss platform highly desirable   

●      Strong knowledge in online casino products

●      High level written and spoken English

●      Experienced in managing and analysing data

●      Proactive, meticulous, and organised

●      Proficient using Microsoft Office (particularly Excel) 

●      HTML/CSS knowledge (ability to edit existing code)

●      Eager to learn and willing to receive feedback

What We Can Offer:
Remote working
Flexible working hours
Company Performance Bonuses

Opportunity for growth and development

 

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

📝 Job Summary:

As a Casino Customer Support Manager, you will be the first point of contact for our players, ensuring an exceptional customer experience. You’ll handle player inquiries, resolve complaints, and assist with account-related issues through various communication channels, including live chat, email, and phone. Your goal is to maintain player satisfaction and loyalty by providing prompt, professional, and knowledgeable assistance.

🎯 Key Responsibilities:

• Respond to player inquiries via live chat, email, and phone in a timely and professional manner
• Assist with account-related questions (e.g., login issues, verification, deposits/withdrawals, bonuses)
• Investigate and resolve player complaints or issues, escalating when necessary
• Ensure compliance with responsible gambling and anti-money laundering regulations
• Provide feedback to management regarding common issues and player suggestions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments (Payments, Fraud, VIP, etc.) to resolve complex cases
  Stay updated on promotions, game updates, and policy changes
• Promote responsible gaming practices and ensure players receive appropriate support
  
   

🔍 Requirements:

• Previous experience in customer service in iGaming, preferably in a soft swiss online casino,
• Excellent communication skills in English (additional languages a plus)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Familiarity with CRM tools, live chat systems, and support ticketing platforms
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Desirable Skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Knowledge of payment systems (e-wallets, cards, crypto, etc.)
• Multilingual is a plus however English B2 / C1 and above is a must
• Customer-focused mindset with a passion for gaming

🎁 Benefits:

• Competitive salary 
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment

Bright Gaming Graphic Design Manager

Who is Bright Gaming?

Bright Gaming is a powerhouse of digital marketing specialists bringing fun online casino experiences to the online gambling world.

Bright Gaming provides players with an entertaining place to spend their time while being guided through the levels of the VIP program, receiving exciting bonuses as they go. With an ever growing digital presence in the casino world, we are looking for someone with a drive for results and success to take our brand to the next level.

Role Overview

Reporting to the Chief Operating Officer you will work closely with the team in helping to build out visuals of our casino site promotions across all touchpoints. You will be responsible for brand designs and filtering this through to both email and affiliate creative while creating an exciting look and feel to the website. Further development of the brand character will be a big part of the role bringing the brand personality to life.

This role will suit a motivated, passionate and proactive person wanting to be a part of a fast paced digital business. Demonstrating a keen eye for aesthetics and attention to detail, ensuring high-quality graphics that meet client requirements and exceed expectations.

Responsibilities

Design assets/banners for onsite promotions and email campaigns

Development of the brand character, enabling the character to adapt to different poses and themes

Adapting and optimising graphics for different screen sizes and resolutions to ensure seamless visibility on various devices

Working with the marketing team to produce affiliate banners and landing pages

New website page designs along with optimising existing pages

Requirements

At least 2-years experience as a Graphic Designer

The ability to to take an idea and turn it into a physical design

Exceptional creativity and innovative design skills

Knowledge of different screen resolutions and able to adjust designs to fit

Previous experience using Figma, Photoshop and Illustrator in order to adapt the brand character into different surroundings / movements

Good spoken English and communication skills

Proactive, meticulous, and organised

Experience in creating 3D characters a plus but must be able to manipulate character design

Great organisation and prioritisation skills

What We Can Offer:

Remote working

Flexible working hours

Company Performance Bonuses

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Arabic and English is a must.

📝 Job Summary:

As a Casino Customer Support Manager, you will be the first point of contact for our players, ensuring an exceptional customer experience. You’ll handle player inquiries, resolve complaints, and assist with account-related issues through various communication channels, including live chat, email, and phone. Your goal is to maintain player satisfaction and loyalty by providing prompt, professional, and knowledgeable assistance.

🎯 Key Responsibilities:

• Respond to player inquiries via live chat, email, and phone in a timely and professional manner
• Assist with account-related questions (e.g., login issues, verification, deposits/withdrawals, bonuses)
• Investigate and resolve player complaints or issues, escalating when necessary
• Ensure compliance with responsible gambling and anti-money laundering regulations
• Provide feedback to management regarding common issues and player suggestions
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments (Payments, Fraud, VIP, etc.) to resolve complex cases
  Stay updated on promotions, game updates, and policy changes
• Promote responsible gaming practices and ensure players receive appropriate support
  
   

🔍 Requirements:

• Arabic and English is a must.
• Previous experience in customer service in iGaming, preferably in a soft swiss online casino,
• Excellent communication skills in English (additional languages a plus)
• Strong problem-solving skills and attention to detail
• Ability to remain calm and professional under pressure
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Familiarity with CRM tools, live chat systems, and support ticketing platforms
• Understanding of gambling regulations and responsible gaming best practices (preferred)

✨ Desirable Skills:

• Experience with iGaming platforms (e.g., SoftSwiss)
• Knowledge of payment systems (e-wallets, cards, crypto, etc.)
• Multilingual is a plus however English B2 / C1 and above is a must
• Customer-focused mindset with a passion for gaming

🎁 Benefits:

• Competitive salary 
• Flexible work schedules
• Remote working
• Fun, dynamic, and multicultural work environment

CommissionDrive Affiliate Manager

Who is CommissionDrive?

CommissionDrive is an affiliate program specialising in referral traffic across a multitude of GEO’s to Luckystart.com. The team comes with a wealth of experience in online casino and the affiliate industry. Our fresh and forward thinking affiliate managers know how to tailor make the right partnerships to ensure maximum delivery in both acquisition and optimisation.

Role Overview

Reporting to the COO you will work closely with the team in helping to build and optimise the affiliate program. You will look for new affiliate partners using keyword research and bringing onboard any existing relationships you have. The Affiliate Team Leader will drive the strategy with yourself working very closely to them to ensure weekly / monthly targets are being hit. On a daily basis you will be responsible for your own time management to drive new affiliates and optimise existing campaigns to ensure continuous new depositing players are driven to the brand through quality traffic leads maintaining  a positive ROI for each account. 

This role will suit a motivated, organised and proactive person wanting to be a part of a fast paced digital business. You must have good communication and negotiation skills and an eye for a good deal. You must be an enthusiast for acquisition and optimisation and comfortable working in a target driven environment.

Responsibilities

Responsible for new business via affiliate acquisitions by identifying new opportunities across a number of different GEO’s
Building and managing a portfolio of affiliate accounts 
Understanding the value of your affiliate accounts in different GEO’s and how to optimise each accordingly
Continuous reviewing of campaigns and negotiations of commercial agreements
Analysis of campaigns, ROI, budget spend, eCPA’s to ensure monthly targets are hit
Conversion rate optimization - Monitoring and analysing results of all campaigns, including weekly and monthly KPI reports
Establishing strong client relationships through regular contact which will include telephone, email, social and some face to face meetings
Developing and maintaining market leading industry knowledge of affiliate marketing to assist with delivering a first-class service
Travel to conferences/events where necessary

 

 Requirements

• At least 2-years experience as an Affiliate Manager 
  A strong understanding of campaign optimisation and ROI 
  Strong knowledge in online casino products
  Must have strong negotiation skills 
  High level written and spoken English
  Proactive, meticulous, and organised
  Proficient using Microsoft Office (particularly Excel) 
  
   

What We Can Offer:
Remote working 
Flexible working hours 
Company Performance Bonuses 

 

Affiliate Team Leader

CommissionDrive is an affiliate program specialising in referral traffic across a multitude of GEO’s. The team comes with a wealth of experience in online casino and the affiliate industry. Our fresh and forward thinking affiliate managers know how to tailor make the right partnerships to ensure maximum delivery in both acquisition and optimisation.

Role Overview

Reporting to the Head Of Marketing you will work closely with the affiliate team in helping to build and optimise the affiliate program. You will look for new affiliate partners using keyword research and bringing onboard any existing relationships you have. Helping to drive the strategy to ensure weekly / monthly targets are being hit. On a daily basis you will be responsible for driving new affiliates and optimise existing campaigns to ensure continuous new depositing players are driven to the brand through quality traffic leads maintaining  a positive ROI for each account. 

This role will suit a motivated, organised and proactive person wanting to be a part of a fast paced digital business. You must have good communication and negotiation skills and an eye for a good deal. You must be an enthusiast for acquisition and optimisation and comfortable working in a target driven environment.

Responsibilities

Responsible for new business via affiliate acquisitions by identifying new opportunities across a number of different GEO’s
Building and managing a portfolio of affiliate accounts
Budget Management
Team Management 
Understanding the value of your affiliate accounts in different GEO’s and how to optimise each accordingly
Continuous reviewing of campaigns and negotiations of commercial agreements
Analysis of campaigns, ROI, budget spend, eCPA’s to ensure monthly targets are hit
Conversion rate optimization - Monitoring and analysing results of all campaigns, including weekly and monthly KPI reports
Establishing strong client relationships through regular contact which will include telephone, email, social and some face to face meetings
Developing and maintaining market leading industry knowledge of affiliate marketing to assist with delivering a first-class service
Travel to conferences/events where necessary

 

 Requirements

• At least 2-years experience as a team leader
  A strong understanding of campaign optimisation and ROI 
  Strong knowledge in online casino products
  Must have strong negotiation skills 
  Must have program management skills 
  Able to build and manage a team 
  Experience in managing marketing budgets 
  High level written and spoken English
  Proactive, meticulous, and organised
  Proficient using Microsoft Office (particularly Excel) 
  
   

What We Can Offer:
Remote working 
Flexible working hours 
Company Performance Bonuses 

 

About LuckyStart.com

LuckyStart.com is a leading online casino operating on the Softswiss platform, catering to high-value players in Tier 1 geographical regions. We pride ourselves on offering an exceptional gaming experience and personalized service to our VIP clientele.

Job Overview

We are seeking a dynamic and experienced VIP Manager to join our team. The VIP Manager will be responsible for managing relationships with our most valued players, ensuring they receive top-tier service and support. The ideal candidate will have a deep understanding of VIP player needs, excellent communication skills, and experience with customer engagement tools such as Customer.io, Twilio, OneSignal and more.

Key Responsibilities

• VIP Relationship Management: Develop and maintain strong relationships with VIP players to ensure a high level of satisfaction and loyalty.
• Player Retention: Develop and execute strategies to retain VIP players, including loyalty programs, special events, and personalized rewards.
• Analytics and Reporting: Monitor VIP activity and engagement, providing regular reports on VIP metrics and insights to the management team.
• Feedback Collection: Gather and analyze feedback from VIP players to identify areas for improvement and implement necessary changes.

• Collaboration: Work closely with the marketing, customer support, and product teams to ensure a seamless VIP experience.

   

Qualifications

• Experience: Minimum of 2 years of experience in a similar role within the online gaming industry.
• Technical Skills: Proficiency with Customer.io, Twilio, Softswiss platform and OneSignal for customer engagement and communication.
• Communication Skills: Excellent verbal and written communication skills in English. Other lnaguages is a bonus.
• Analytical Skills: Strong analytical skills with the ability to interpret data and make informed decisions.
• Customer-Centric: A passion for delivering exceptional customer service and a deep understanding of VIP customer needs.
• Flexibility: Willingness to work flexible hours to accommodate VIP schedules and time zones.

• Team Player: Ability to work effectively within a team and collaborate with various departments.

   

Benefits

• Competitive salary and performance-based bonuses
• Flexible working hours and remote work options

• Opportunity to work with a dynamic and innovative team