Bright Gaming

Bright Gaming Graphic Design Manager

Who is Bright Gaming?

Bright Gaming is a powerhouse of digital marketing specialists bringing fun online casino experiences to the online gambling world.

Bright Gaming provides players with an entertaining place to spend their time while being guided through the levels of the VIP program, receiving exciting bonuses as they go. With an ever growing digital presence in the casino world, we are looking for someone with a drive for results and success to take our brand to the next level.

Role Overview

Reporting to the Chief Operating Officer you will work closely with the team in helping to build out visuals of our casino site promotions across all touchpoints. You will be responsible for brand designs and filtering this through to both email and affiliate creative while creating an exciting look and feel to the website. Further development of the brand character will be a big part of the role bringing the brand personality to life.

This role will suit a motivated, passionate and proactive person wanting to be a part of a fast paced digital business. Demonstrating a keen eye for aesthetics and attention to detail, ensuring high-quality graphics that meet client requirements and exceed expectations.

Responsibilities

Design assets/banners for onsite promotions and email campaigns

Development of the brand character, enabling the character to adapt to different poses and themes

Adapting and optimising graphics for different screen sizes and resolutions to ensure seamless visibility on various devices

Working with the marketing team to produce affiliate banners and landing pages

New website page designs along with optimising existing pages

Requirements

At least 2-years experience as a Graphic Designer

The ability to to take an idea and turn it into a physical design

Exceptional creativity and innovative design skills

Knowledge of different screen resolutions and able to adjust designs to fit

Previous experience using Figma, Photoshop and Illustrator in order to adapt the brand character into different surroundings / movements

Good spoken English and communication skills

Proactive, meticulous, and organised

Experience in creating 3D characters a plus but must be able to manipulate character design

Great organisation and prioritisation skills

What We Can Offer:

Remote working

Flexible working hours

Company Performance Bonuses

CommissionDrive Affiliate Manager

Who is CommissionDrive?

CommissionDrive is an affiliate program specialising in referral traffic across a multitude of GEO’s to Luckystart.com. The team comes with a wealth of experience in online casino and the affiliate industry. Our fresh and forward thinking affiliate managers know how to tailor make the right partnerships to ensure maximum delivery in both acquisition and optimisation.

Role Overview

Reporting to the COO you will work closely with the team in helping to build and optimise the affiliate program. You will look for new affiliate partners using keyword research and bringing onboard any existing relationships you have. The Affiliate Team Leader will drive the strategy with yourself working very closely to them to ensure weekly / monthly targets are being hit. On a daily basis you will be responsible for your own time management to drive new affiliates and optimise existing campaigns to ensure continuous new depositing players are driven to the brand through quality traffic leads maintaining  a positive ROI for each account. 

This role will suit a motivated, organised and proactive person wanting to be a part of a fast paced digital business. You must have good communication and negotiation skills and an eye for a good deal. You must be an enthusiast for acquisition and optimisation and comfortable working in a target driven environment.

Responsibilities

Responsible for new business via affiliate acquisitions by identifying new opportunities across a number of different GEO’s
Building and managing a portfolio of affiliate accounts 
Understanding the value of your affiliate accounts in different GEO’s and how to optimise each accordingly
Continuous reviewing of campaigns and negotiations of commercial agreements
Analysis of campaigns, ROI, budget spend, eCPA’s to ensure monthly targets are hit
Conversion rate optimization - Monitoring and analysing results of all campaigns, including weekly and monthly KPI reports
Establishing strong client relationships through regular contact which will include telephone, email, social and some face to face meetings
Developing and maintaining market leading industry knowledge of affiliate marketing to assist with delivering a first-class service
Travel to conferences/events where necessary

 

 Requirements

• At least 2-years experience as an Affiliate Manager 
  A strong understanding of campaign optimisation and ROI 
  Strong knowledge in online casino products
  Must have strong negotiation skills 
  High level written and spoken English
  Proactive, meticulous, and organised
  Proficient using Microsoft Office (particularly Excel) 
  
   

What We Can Offer:
Remote working 
Flexible working hours 
Company Performance Bonuses 

 

LuckyStart CRM Manager  

Who is LuckyStart?

 LuckyStart is a powerhouse of digital marketing specialists bringing fun online casino experiences to the online gambling world.
LuckyStart Casino provides players with an entertaining place to spend their time while being guided through the levels of the VIP program, receiving exciting bonuses as they go. With an ever growing digital presence in the casino world, we are looking for someone with a drive for results and success to take our brands to the next level.

Role Overview

 You will work closely with the team in helping to implement and enhance the overall CRM strategy for LuckyStart Casino. You will set up new marketing campaigns, aimed to increase the retention and conversion rates, along with improving customer value and engagement.

With CRM at the heart of the business, ongoing optimisation of campaigns to build and strengthen our loyal customer base should be at the front of your mind. This role will suit a motivated, organised and proactive and hands-on person wanting to be part of a fast paced digital business. You must have good communication skills and an eye for detail. You must be an enthusiast for data marketing, user experience and optimisation.

Responsibilities

●      Implement marketing campaigns aimed to improve retention       and conversion performance.

●      Design and create profitable promotions to increase player       engagement and revenues

●      Coordinate between different business owners in planning, designing, and executing the
marketing activities.

●      Monitor campaign performance and make recommendations for improvement.

●      Become an expert user of our campaign management tool

●      Generate and filter segmentation lists to prepare for execution of Email & SMS content.

●      Work with a Content Management Systems to set up site campaigns on desktop and mobile.

●      Daily work includes operating an admin system, analysing & reporting, testing, and
HTML coding.

●      Meet daily deadlines and objectives in a fast-paced environment.

●      Liaise with content and design to align player promotions

●      Build and manage player bonuses, ensuring smooth running

●      Write player emails, push notifications and SMS

●      Live and breath customer journeys, from first visit all the way into the life cycle, implement tests and offer ways to improve it.

Requirements

●      At least 2-year experience as a CRM/ Marketing Coordinator

●      Strong knowledge in online casino products

●      High level written and spoken English

●      Experienced in managing data

●      Proactive, meticulous, and organised

●      Proficient using Microsoft Office (particularly Excel) with

●      HTML/CSS knowledge (ability to edit existing code)

●      Eager to learn and willing to receive feedback

●      Hands on of Customer.io  experience is a must 

What We Can Offer:
 Remote working
Flexible working hours
Company Performance Bonuses

 

About LuckyStart.com

LuckyStart.com is a leading online casino operating on the SoftSwiss platform, catering to global audiences with a strong focus on Tier 1 regions. We are committed to delivering an exceptional player experience built on speed, quality, reliability, and personalized service. As we continue to grow, we are looking for a results-driven leader to elevate our Support and VIP operations.

Job Overview

We are seeking an experienced and highly motivated Head of Customer Support & VIP to lead our Support and VIP divisions. The ideal candidate is a strategic thinker with strong operational capabilities, capable of building optimized procedures, driving KPI-focused performance, and cultivating a positive, high-achieving team culture.

This role requires deep experience in iGaming operations, exceptional leadership skills, and strong familiarity with the SoftSwiss platform.

This is a fully remote position.

Key Responsibilities

Team Leadership:
Build, lead, and mentor Customer Support and VIP teams, ensuring high motivation, strong communication, and consistent performance.

Operational Excellence:
Develop and optimize internal procedures, workflows, and guidelines to ensure efficiency, accuracy, and top-tier customer experience.

Performance Management:
Define KPIs, monitor team performance, and implement improvement plans to ensure targets and SLAs are consistently met.

VIP Oversight:
Supervise VIP strategy, segmentation, retention efforts, and direct communication for high-value players when needed.

Quality Assurance:
Implement QA standards, review interactions, and ensure consistent adherence to brand tone, compliance, and service expectations.

Cross-Department Collaboration:
Work closely with Payments, Risk, Fraud, CRM, and Product teams to handle escalations, streamline processes, and resolve complex issues.

Hiring & Training:
Recruit, onboard, and upskill team members, ensuring high capability and continuous growth.

Reporting:
Provide detailed reports on support and VIP performance, team productivity, operational challenges, and player insights.

Qualifications

Experience:
Minimum of 3 years in a leadership role in iGaming Customer Support, VIP, or Operations.

Platform Knowledge:
Strong hands-on experience with the SoftSwiss (SOFTSWISS) platform including back-office workflows, reporting, and player management.

Leadership Skills:
Proven ability to lead distributed teams, set goals, and drive performance.

Analytical Skills:
Ability to interpret data, identify trends, and act on insights to improve team results.

Customer-Centric Mindset:

Deep understanding of player behavior, service excellence, and VIP expectations.

Flexibility:

Comfortable working across time zones and handling urgent issues when needed.

Problem-Solving:

Strong decision-making skills with the ability to manage escalations and high-pressure situations.

Benefits

• Competitive salary and performance-based bonuses
• Fully remote role with flexible working hours
• Opportunity to build and shape the Support & VIP departments

• Work with an international, dynamic, and growing iGaming team

   

Required skills experience

Customer Support Management
VIP Management
Team Leadership
Operational Optimization
SoftSwiss Platform
Analytics & Reporting

LuckyStart – CRM Manager

About LuckyStart

LuckyStart is a fast-growing digital marketing company bringing fun, innovative online casino experiences to the iGaming world. With our rapid expansion, we’re looking for a results-driven CRM Manager to elevate our brands and boost player engagement.

Role Overview

As our CRM Manager, you will execute and optimise LuckyStart Casino’s CRM strategy. You’ll build and launch marketing campaigns that grow retention, conversions, and customer value, while improving overall player experience. Data-driven thinking, continuous testing, and hands-on optimisation are key.

Responsibilities

• Plan and execute CRM campaigns that drive retention and conversion.
• Manage segmentation, targeting, and content delivery for Email/SMS/Push.
• Monitor performance, analyse results, and implement optimisations.
• Collaborate with content, design, and product teams to align player journeys.
• Build and manage player bonuses and ensure smooth operations.
• Write and proof CRM content (emails, SMS, push).
• Use CMS and campaign tools (including Customer.io) daily.

• Work with basic HTML/CSS to update templates.

   

Requirements

• 3+ years’ experience in CRM or Marketing Coordinator roles.
• Strong knowledge of online casino/iGaming products.
• Excellent English communication skills.
• Skilled in data handling and segmentation.
• Experience with Customer.io (must).
• Detail-oriented, proactive, and highly organised.
• Basic HTML/CSS editing abilities.

• Eager to learn and open to feedback.

   

What We Offer

• Fully remote work
• Flexible hours
• Performance-based bonuses