Binaryx

🚀 Content Creator

We are looking for a creative and ambitious Content Creator who will help us engage, inspire, and convert our audience through powerful content. If you love turning ideas into impactful texts and visuals — this role is for you!

🔥 What You’ll Do

• Write engaging materials for email onboarding campaigns to convert new users into loyal customers.
• Craft persuasive sales emails that turn our contact base into real deals.
• Prepare expert articles and reviews of new investment projects.
• Create advertising banners and video scripts that drive maximum engagement.
• Develop educational content (blog articles, guides, FAQs) aligned with our communication strategy.
• Work closely with designers and give clear TORs for high-quality implementation.
• Apply SEO practices to boost visibility and reach.
• Publish content across multiple platforms and analyze results to hit KPIs.

✅ What We’re Looking For

• Proven experience in content marketing: from creation to distribution and performance analysis.
• Fluent English (C1+) — most of the content will be written in English.
• Bonus points if you have:
  • Background in investments or finance.
  • Knowledge of cryptocurrency & blockchain (we operate on Polygon for fast, transparent transactions).

💎 What We Offer

• Competitive salary + benefits package.
• A chance to work in a dynamic, innovative, and international team.
• Transparent payment terms: always on the 1st of each month (±4 days).
• Work schedule: Mon–Fri, 9:00–18:00 CET.
• Probation period: 1 month.
• Vacation & Sick Leave: 20 paid vacation days + 5 paid sick days.

🚀 Why Join Us?

You’ll be part of a fast-growing company where your content directly influences brand image, lead generation, and customer trust. Here, your creativity won’t just be noticed — it will drive real business impact.

📌 Recruitment Process

1. Pre-screen call with recruiter (15–20 min)
2. Interview with CMO (30–45 min)
3. Small test task
4. Job offer 🎉

About the Role:

We are seeking a personable, empathetic, and organized Customer Engagement & Retention Specialist to join our dynamic insurance team remotely. This role focuses on strengthening customer relationships, conducting win-back campaigns for past clients, and identifying cross-selling opportunities. You will be the human connection for clients, especially Ukrainian and russian speaking ones - who expect more than emails and texts.

This is a part-time remote position (4pm to 8pm, Kyiv time GMT+3) with potential to grow into more hours and responsibilities based on performance and interest.

Compensation & Incentives:

- Hourly pay (based on part-time commitment to start).

- Performance-based bonuses 

Key Responsibilities:
- Personally engage with existing clients whose policies are up for renewal.

- Provide a warm, human connection to ensure clients feel appreciated and valued.

- Handle initial questions or concerns, and pass technical or licensing-related queries to licensed agents.

- Reconnect with former clients who left the company (reason often unknown).

- Document interactions and results, aiming for successful win-backs.

- Earn incentives for each successfully re-engaged client.

- Engage with current clients to identify other insurance needs (e.g., homeowners, life, business).

- Offer to quote additional lines and coordinate with licensed agents.

- Help expand client lifetime value by understanding their situation holistically.

- Reach out primarily via phone calls and follow up with emails or texts as needed.

- Deliver a culturally relevant and respectful experience to English, Ukrainian and russian speaking clients.

Training & Tools Provided:
- Access to Total CSR courses to learn insurance terminology and basics.

- Internal Loom videos with step-by-step quoting and process tutorials.

- One-on-one guidance to ensure comfort with systems and scripts.

- A company-issued PC with pre-installed software for tracking and quoting.

- Setup for phone system integration (possibly through VoIP or a connected app).

Requirements:
- Fluent in English, Ukrainian and russian

- Proven experience in customer service, account management, or client communications.

- Comfort with phone-based outreach and written communication.

- Strong interpersonal skills and an empathetic, warm tone.

- Tech-savvy with willingness to use internal tools, systems, and remote setups.

- Ability to learn quickly and ask thoughtful questions during training.

- Based remotely in a stable environment, with reliable internet connection.

Preferred (but not required):

- Previous exposure to U.S.-based customer service or virtual sales roles.
 

About the Team:
You’ll be working directly with a small, tight-knit team of experienced professionals in the U.S. insurance market. You’ll be supported by licensed brokers, team leads, and tech staff. Though remote, the culture is collaborative, open, and people-centered.

Start Date:
Early August (training starts immediately after onboarding & equipment setup).

About Binaryx
Binaryx is an innovative investment platform that allows anyone to invest in tokenized rental real estate starting from just $50. With a few clicks, users acquire fractional ownership in residential properties and start earning passive income, which is available for withdrawal at any time. All transactions are securely executed on the Polygon blockchain for transparency and speed.

As we scale our product and audience, we're looking for a Product Content Manager who will take full ownership of our content marketing strategy, helping drive user acquisition, product understanding, and trust.

Key Responsibilities

- Develop and execute a content strategy focused on product education, investment literacy, and user onboarding across our blog, social media, and other digital channels.

- Write and edit various content formats, including:

Educational articles about Binaryx and tokenized real estate

Email campaigns (onboarding, promotional, retention)

FAQ entries and help center documentation

Video scripts for ads and explainers

Product descriptions and investment object overviews

Banners, landing pages, and in-product messaging

- Maintain consistency in tone, style, and brand voice across all channels.

- Collaborate with designers, marketers, and product teams to support campaigns and launches with strong content.

- Analyze performance metrics and continuously optimize based on user engagement and conversion data.

What We Expect from You

- Proven experience in content marketing, ideally in fintech, proptech, or B2C SaaS startups.

- Strong product thinking - you understand how to explain value through content.

- Excellent written English (C1+) and Ukrainian 

- Ability to write structured, high-IQ content that simplifies complex topics (blockchain, real estate investing).

- Portfolio with 3 content pieces (articles, case studies, etc.) + 1 complex email example.

- Strong organizational skills and ability to handle multiple content streams.

Nice to Have

- Personal or professional experience with investments.

- Understanding of blockchain technology, especially Ethereum-compatible chains (Polygon, etc.).

- Previous work with tokenized or fractionalized investment platforms.

Why this role exists
We’re expanding and need a phone-first pro to re-engage past clients, retain upcoming renewals, and surface cross-sell opportunities (homeowners, life, business, etc.). You’ll be the warm, human voice that moves clients from “maybe later” to “let’s quote today,” then hand off to licensed agents.

What you will own

- Win-backs: Call former clients, uncover blockers, and reactivate policies or set agent appointments.

- Cross-sell discovery: Identify additional needs and book quotes with licensed agents.

- Documentation: Clean, complete notes and dispositions in CRM for every touch.

Must-have
- Fluent English + Ukrainian + Russian; clear, confident phone presence.

- Proven outbound calling in retention/win-back/inside sales or account management (B2C preferred).

- Comfort with US business hours and scripted

- CRM experience

Preferred (but not required):

- Previous exposure to U.S.-based customer service or virtual sales roles.

Training & Tools Provided

- Internal Loom videos with step-by-step quoting and process tutorials.

- One-on-one guidance to ensure comfort with systems and scripts.

- A company-issued PC with pre-installed software for tracking and quoting.

- Setup for phone system integration 

Hours: 4:00–8:00 PM Kyiv (UTC+3), may be increased if possible
Growth Path: Promotion to Customer Support Team Lead in 3–6 months based on results

Compensation & incentives
- Hourly base for part-time (4 hours/day to start).

- Performance pay: per reactivated policy, per cross-sold line, and monthly target bonus.

Why this role exists
We’re expanding and need a phone-first pro to re-engage past clients, retain upcoming renewals, and surface cross-sell opportunities (homeowners, life, business, etc.). You’ll be the warm, human voice that moves clients from “maybe later” to “let’s quote today,” then hand off to licensed agents.

What you will own

- Win-backs: Call former clients, uncover blockers, and reactivate policies or set agent appointments.

- Cross-sell discovery: Identify additional needs and book quotes with licensed agents.

- Documentation: Clean, complete notes and dispositions in CRM for every touch.

Must-have
- Fluent English + Ukrainian + Russian; clear, confident phone presence.

- Proven outbound calling in retention/win-back/inside sales or account management (B2C preferred).

- Comfort with US business hours and scripted

- CRM experience

Preferred (but not required):

- Previous exposure to U.S.-based customer service or virtual sales roles.

Training & Tools Provided

- Internal Loom videos with step-by-step quoting and process tutorials.

- One-on-one guidance to ensure comfort with systems and scripts.

- A company-issued PC with pre-installed software for tracking and quoting.

- Setup for phone system integration 

Hours: 4:00–8:00 PM Kyiv (UTC+3), may be increased if possible
Growth Path: Promotion to Customer Support Team Lead in 3–6 months based on results

Compensation & incentives
- Hourly base for part-time (4 hours/day to start).

- Performance pay: per reactivated policy, per cross-sold line, and monthly target bonus.

We are looking for a Junior QA who can not only test the product, but also provide professional support to users. If you already have experience in technical support and want to grow in QA, join our team!

Main responsibilities

• User support: processing requests, providing consultations and assistance in problem resolution.
• Product testing (web, mobile applications, API).
• Writing and maintaining manual tests.
• Creating test cases, checklists, and additional test documentation.
• Maintaining QA reports and bug reports.
• Communicating with the development team regarding defect fixes.

Required skills

• Experience in user support (from 1 year).
• Knowledge of testing methods.
• Ability to create test cases, checklists, and QA reports.
• Experience with Browser DevTools.
• Figma skills (checking layouts, UI/UX comparison).
• Understanding of client-server architecture.
• Good knowledge of Android and iOS mobile platforms, preferably having a device (especially iOS).
• Attention to detail and strong communication skills when working with users.

Will be a plus

• Experience in testing web applications, mobile applications, and APIs.
• Basic understanding of blockchain principles.
• What We Offer
• Competitive salary + benefits package.
• A chance to work in a dynamic, innovative, and international team.
• Transparent payment terms: always on the 1st of each month (±4 days).
• Work schedule: Mon–Fri, 9:00–18:00 CET.
• Probation period: 1 month.
• Vacation & Sick Leave: 20 paid vacation days + 5 paid sick days